Trusted Agent profile · London
★★★★★
1,204 reviews across 2 platforms
370 Old York Road, London, SW18 1SP
Portico's office in London, at 370 Old York Road, is rated 4.2 out of 5 across 1,204 reviews on two platforms, including 88 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Agent Experience
My friend and I had a wonderful agent we worked with while trying to find a flat to rent. Jade really took her time to show the flat in detail and answered all of our questions quickly. When the time comes again to find a property to rent, we will reach out to Portico and specifically Jade. Big thanks to her for such a pleasant experience!
5/5
TrustpilotExcellent Agent Experience
My friend and I had a wonderful agent we worked with while trying to find a flat to rent. Jade really took her time to show the flat in detail and answered all of our questions quickly. When the time comes again to find a property to rent, we will reach out to Portico and specifically Jade. Big thanks to her for such a pleasant experience!
1/5
TrustpilotUseless Agents
Just called Portico Ilford to find out about a property and the agent was so rude to even give information about the property. Either he was drunk or unaware about his job.
Mr Khan, many thanks for your comment. We are sorry to hear from you under this circumstance and to learn that you do not feel that your experience with Portico was a positive one. We would welcome a return call, and would be pleased to discuss your requirements with you in detail. In the event that we’ve property available across any of our offices which meets your search criteria, we’d love to arrange a viewing, too.
1/5
TrustpilotAwful for tenant and landlord.
An awful experience as a tenant of a property managed by Portico, but also awful for the landlord as well who decided to leave them. Just constantly not sorting out issues for weeks on end to the point that our landlord just ended up doing it himself, but a hideous amount of paperwork for us all to do each year and they try to drain you of any penny possible. Terrible company.
5/5
TrustpilotGrazyna is a true professional and…
Grazyna is a true professional and looks after her clients A 100%.SHE ALWAYS WORKS HARD FOR US AND HAS A GREAT ATTITUDE.
5/5
TrustpilotSamuel has been a pleasure to deal…
Samuel has been a pleasure to deal with, he is on the ball, polite and keen to assist his clients.
5/5
TrustpilotAMAZING
I was Provided a stress-free experience & that goes a long way. “never felt pressured” Jojo was amazing. Highly recommend. ⭐️⭐️⭐️⭐️⭐️
1/5
TrustpilotDishonest marketing
Came home from work one evening to find out that Portico put a “sold” sign outside our house without our consent and having never interacted with the company. We’ve reached out twice via phone to ask them to come pick it up and we keep being dismissed. Reading the reviews I’m glad we bought from another agent.
5/5
TrustpilotSean is always very helpful
Sean is always very helpful, quick and gets things done without fuss. Very useful individual to work with.
5/5
TrustpilotGreat Estate Agents all round
Great EA, very professional and caring. Chris at Chigwell Portico, in particular who shows great professionalism so early being in a career. Unlike most agents they are not pushy and appreciate that selling chains break, and as a result selling and buying can take longer than usual. I would ignore any negative comments purely on the basis factual clarity would be lacking.
5/5
TrustpilotIeva is a Pleasure to work with
Ieva is a Pleasure to work with, and I wouldn't hesitate in recommending her or Portico to Friends.Family.
4/5
TrustpilotNatalie Banton & Yuliya were excellent
Natalie Banton & Yuliya were excellent. Very efficient & polite. The rest are polite.
5/5
TrustpilotYuliya has been fantastic
Yuliya has been fantastic. Always so helpful and responsive whenever I have had any concerns. Thanks so much.
5/5
TrustpilotVery pleased with my experience with…
Very pleased with my experience with Portico.My query was dealt with in a timely manner, Alex was very informative and helpful
5/5
TrustpilotSamuel has been a fantastic agent to…
Samuel has been a fantastic agent to work with. He’s really professional and understands everything we are looking for
5/5
TrustpilotGood experience
Tom is very helpful, responsive and professional to work with as my account manager. I would recommend Portico to my friends!
5/5
TrustpilotReally professional and amazing service
We had a really great experience in the Walthamstsow branch with Lady Niongo. She went above and beyond to make sure we got a property in a short period of time and was really friendly and gave us amazing costumer service. She got the sense of what we were after straight away and facilitated our viewings. I will definitely refer to her in the future.
5/5
TrustpilotMelka
Portico done my house sale very smoothly.sale was quick they were very helpful and supportive during sale process.big thanks to sale team.kara
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSanya was very sincere and kind …
Sanya was always helpful and responded back swiftly with any enquiries we had about the property.
5/5
TrustpilotGrazyna Kotarba has been very helpful…
Grazyna Kotarba has been very helpful in resolving my problem regarding my buy to let propertyHava Hajebi
5/5
TrustpilotHelene has been very professional and…
Helene has been very professional and helpful for many years, and we are grateful for their services.
5/5
TrustpilotRegan Hutton - Thanks
Dealt with Regan Hutton with a deposit dispute. She was professional throughout and an extremely satisfactory conclusion was reached. Thanks
1/5
TrustpilotLack Of Repairs - AVOID!
Portico do not have sufficient resources to carry out property repairs on time, or at all. The property manager cannot be contacted by phone (prefers to hide behind emails), never rings you back and rarely responds to emails. They might come across very professional and promise a great service, but once you sign the tenancy agreement, and they get their commission, they don't care anymore.
5/5
TrustpilotFirst-rate service from Portico
I had an extremely challenging first-time purchase, with lots of difficulties thrown up by the lender etc. Sanyah and Sean at Portico - and Steve in their Finance department - were extremely helpful and responsive throughout the five months that it took to get it over the line. I couldn't have done it without them and am very grateful for their support and professionalism.
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