Trusted Agent profile · London
★★★★★
1,204 reviews across 2 platforms
370 Old York Road, London, SW18 1SP
Portico's office in London, at 370 Old York Road, is rated 4.2 out of 5 across 1,204 reviews on two platforms, including 88 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI had a pleasant experience with…
I had a pleasant experience with Portico. “Erick dos Santos” and “Holly Pearson” went above and beyond to help me ! Thank you !!!
Dear Deisi,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHad a pleasant experience renting…
Had a pleasant experience renting through Portico in Highbury.Louis dealt with professionalism and was always kind to reply to all my queries fast.Highly recommended!
Dear Laura,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotSanyah has been very helpful
Sanyah has been helpful, determined and industrious in assisting me purchase my flat. Highly recommended.
5/5
TrustpilotSuper experience
My partner and I are moving to a property managed by Portico and our experience has been really positive and easy going. Samuel who has been helping us with securing the property has been really helpful in keeping us updated, and is always friendly and quick with responses. Overall, it's been a really good experience and would recommend Portico to anyone looking for their next property.
5/5
TrustpilotIeva is a marvel
Ieva is a marvel, she is super efficient and reliable with excellent customer satisfaction from me.
5/5
TrustpilotThis specifically relates to Helene who…
This specifically relates to Helene who arranged payment of deposit in January 2021 relating to a tenancy that ended in 2018. She attempted to ring and email me to make sure I was aware the payment hadn't been made at the time and to check my details were correct. I appreciated her persistence and speed of sorting the matter once it had been discovered.
5/5
TrustpilotMy dealings with Portico have been…
My dealings with Portico have been mainly with Helene of their Accounts Department. I have found the service given has always been friendly, professional, efficient and very helpful, no matter what my queries or requests were.Portico currently deal with my property and as a landlord, I find that they take all of the stress away from the legal compliance issues and always give me the best advice.
5/5
TrustpilotKumanjan has been always helpful and…
Kumanjan has been always helpful and friendly. Dealt with my account queries very quickly and in a professional manner.
5/5
TrustpilotHad a great experience with Portico.
Had a great experience with Portico. Thanks to Alex who was very helpful and made everything simple. Would recommend!
5/5
TrustpilotAlex was very friendly and professional…
Alex was very friendly and professional who went over and above to help the whole process along, greately appreciated
1/5
TrustpilotAwful
Since my review on 6th June I have emailed Portico again, to sort out the problem. In my email I wrote that a quick google to look at the reviews from Portico shows that our case is not standalone. Since then, they miraculously have loads of good reviews. This sums up Portico in one. Don’t fool for it, they are the worst agency in the UK.
5/5
TrustpilotCasey installed a couple of alarms for…
Casey installed a couple of alarms for us. Very happy with the work that was carried out.
Dear DennyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotThis discriminant racist rental estate
This discriminant racist rental estate, is corrupt, their immature staff should be avoided, extremely unprofessional! While searching for flats, the jerks insulted me for my age, selectively picked hell holes to rent, its clear they hate asians, despite the mayor being asian, its selective discrimination Their also a rip off their agency fee is extortionate like everything in London
5/5
TrustpilotVERY WELL DONE
Brilliant job from all the staff, thanks to Spyros as well! No issues so far and careful from them.
5/5
TrustpilotHonest Professional Reliable
Always a pleasure working with Portico on transactions. Super efficient and always go above and beyond! Thank you Team.
5/5
TrustpilotAnnie and Filiberto were a great help
Annie and Filiberto were a great help, flexible and appreciated their assistance
5/5
TrustpilotAmazing experience today
Amazing experience today. Casey the handyman refreshed our bathroom and did a beautiful job. Would highly recommend
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent support
I had the pleasure of being helped by Magdalena, very friendly and professional quick support.
1/5
TrustpilotDulwich branch was terrible
Dulwich branch was terrible. Cancelled an appointment when we were already on the way, because they accepted an offer on the first day of viewings (this was for a rental - everyone else uses a fair system where you apply and they choose at the end of the day).We complained and received the most unprofessional response I've ever seen.
5/5
TrustpilotAlex Galla was superb from start to…
Alex Galla was superb from start to finish, very pleased with the service. Highly recommend!
5/5
TrustpilotA very big thank you to Sean Hewitt
I have been working with Sean Hewitt for over 20 years and can honestly say that he has always been prompt, reliable, helpful and informative and has a sensible, positive "can do" approach to letting and selling my properties. I moved to Australia in 2004 and Sean has played a very significant part in making my long distance role achievable.
5/5
TrustpilotGood service!
The team have always been very attentive and come back to any issues quickly! Would recommend.
Dear RyanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSean and his team are very helpful &…
Sean and his team are very helpful & professional a great company.
5/5
TrustpilotThank you Helene in the Accounts…
Thank you Helene in the Accounts department for being so helpful and professional. A pleasure to deal with
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