Portico London reviews

★★★★★ 1/5

Trustpilot

Profiteering at it's finest - avoid

Portico repeatedly try to charge a 'tenant replacement fee' of £250 to an outgoing tenant in our property.In order for the tenant to finish their contract at the pre-agreed finishing time they were being asked to pay £250 just because the tenants they were leaving behind had decided to carry on the tenancy with a new house mate.Not only does this make absolutely no sense as the contract was coming to an end anyway and portico had no involvement in the sourcing of the new tenant but is now unlawful.When we sought legal advice on this we were advised that this fee would now be invalid by law and advised Portico of this several times. In the end Portico agreed to reduce the fee to £50, we agreed to pay this purely to move on with our lives and actually action the new tenant moving in (who we found independently).Totally ridiculous from start to finish and Portico clearly trying to profit from a situation they had very little involvement in with a fee that is in fact illegal.Avoid at all costs.

Ross · 11 February 2020

★★★★★ 5/5

Trustpilot

Lara Goncalves, Airbnb management.

I decided to put my house on Airbnb as I'm frequently away.I responded to an ad for Portico and Lara now manages the Airbnb lettings. She vets applicants and turns down those that don't come up to the very strict requirements that she set down. She organises the cleaning and linen and liaises with the guests. She has made the process run very smoothly and I'm delighted with the work she does. Allows me to be away and not worry about my home.

Nigel · 1 February 2020

★★★★★ 5/5

Trustpilot

Recommendation for Portico

We have been working with Kristian and his colleagues at Portico now for over 5 years. We work with their branches all over London carrying out gas, plumbing and electrical services for their managed properties. In our experience, the Portico team responds quickly to calls from their tenants and instruct us accordingly so we can get out to their tenants to carry out any repairs needed. I would happily recommend Portico as experienced and competent managing agents.H2 Property Services (London) Ltd

H2propertyservices.co.uk · 31 January 2020

★★★★★ 5/5

Trustpilot

Soon after having decided to advertise…

Soon after having decided to advertise my family property as AIRBNB. Having work closely Portico’s Managment one in particular not taking credit from the others “Lara” really stands out. I would say 10/10 nothing is much of a trouble for Lara. It’s quite impressive her ability to find a problem solution and more than that the dedication she puts in place to accommodating us with best possible service. Very happy to work alongside Portico and it’s contributors in this project at Capstan.

Joao · 30 January 2020

★★★★★ 4/5

Trustpilot

My experience as a tenant has been great

My experience as a tenant has been great with portico so far, special mention to Lewis who was really helpful, so great check in hopefully I’ll get a great check out too

Fatima · 30 January 2020

★★★★★ 1/5

Trustpilot

Terrible customer experience

Wish we’d read all the bad reviews sooner.. terrible communication totally matches our experience too. Problems with flat took ages to fix, emails never replied to, calls never returned. If you encounter problems be prepared to pay for them yourself rather than endure their slow rude interactions. Staff are badly trained -they openly told us on the one phone call they returned that we were not a priority (reiterated several times in case we didn’t catch their meaning!). If we weren’t stuck without a shower their excuses would be comical- eg the plumber missed his appointment because he was Jewish and we had selfishly booked to fix the issue on a Friday; they couldn’t fix our problem because too many other tenants had no heating for over a week..). Repeatedly claimed they were too busy and we should chase their subcontracted plumbing team ourselves. after a month of chasing both parties we gave up. A shame as it’s a lovely apartment but we can’t justify such a premium rent for such bad property management. We now have to pay additional exit costs and Landlord probably has no idea what bad service we are getting - and no doubt won’t be told why are moving out and why they therefore have to pay more fees after just 6 months...

Emma · 15 January 2020

★★★★★ 5/5

Trustpilot

Erick from Portico Hammersmith has been…

Erick from Portico Hammersmith has been just brilliant in helping us find a flat! Could not recommend his service enough!

Phoebe · 30 June 2022

★★★★★ 1/5

Trustpilot

Terrible experience as a tenant

Terrible experience as a tenant. Avoid at all costs.Poor communication from the start of our tenancy - they ignore the majority of emails sent.Multiple examples of bad and dishonest service in include failing to fix a non-functional oven for the first 4 months of our tenancy.Furthermore, at the end of our fixed term tenancy they tried to convince us that the contract itself was a rolling contract and we were liable for an extra 4 weeks rent.Additionally, deductions made from deposit which were disputed with the TDS before being Deposit being returned to us.Our experience and their incompetence summed up when they lost their set of keys to flat, using it as an excuse to not carry out any maintenance to the flat.

Luke · 12 December 2019

★★★★★ 1/5

Trustpilot

Cowboy Company

Cowboy CompanyPortico are all rainbows and roses when it comes to luring you into their dungeon of lies, much like a weirdo you’d meet on a dating app, but the minute that money is transferred, it's over and you’ll curse yourself for ever being so stupid. The hilarity begins with the marketing. They pitch themselves as a high-end agent who only deal with high-caliber clients. Their website is snazzy, modern and it’d take only the wisest among us to not fall for this fishiest of catfishes. We then booked an appointment, got shown around the ‘below-average-but-okay-its-London-so-we’ll-settle’ flat and in a moment of madness, said, ‘Ok we’ll take it’, to the lady with the painted on smile. Sadly, without realising, you have signed your life away, blissfully unaware of the horrors that await. What chance do you stand when you’re whipped around the property in less than 5 minutes and the ‘snooze ya lose’ London rental culture is clouding your judgement?Moving day arrived, and what followed were two horrendous years. Our ‘high-end’ flat had a sofa, so filthy, it was growing enough bacteria to rival penicillin. Our bedroom walls, if not cracked and peppered with damp, had smears of what I hope and pray was just makeup. Our mattresses were stained with what I convinced myself was a ‘cup of tea’, but deep down, I knew the bitter, smelly truth.You know tiles so clean you can slip around in your socks? I don’t. The thick layer of grime on both the kitchen and bathroom floor, added a 6 inch gritty, hairy layer.‘You said it would be professionally cleaned!’ we cried. ‘You said you only have high-end properties!’ we pleaded. Alas, they didn’t care, they had our £2k PCM to pay their web developer and Christmas party venue. Credit where credit is due, they did replace the sofa, but only after pictures were sent that showed staples hanging out of the cushions.Along with furnishings from Queen Victoria’s reign, the windows were rotten, and winters were horrendous. Two out of three of us were signed off with doctor’s notes, both winters we lived there, with respiratory problems. We also had an incident with a mouse, and the exterminator declaring, ‘Ah yes, lots of poo-poo down here’ when moving the fridge.I could go on for days about the ‘high-caliber’ conditions we experienced, but frankly I’d rather sniff the old sofa than bore you with more details.The main issue, all jokes aside, is the complete disregard and disrespect to our tenancy. Frequently, people from the agency/maintenance would ‘drop by’ while we were out to carry out tasks that we hadn’t asked for, or weren’t entirely sure what they entailed. The final heartbreak was the battle for the deposit. 2 months of begging, negotiating and then finally some legal jargon from us, and our precious pounds were released, albeit with an unwarranted chunky deduction, but at this point we didn’t have the strength to fight. As a wrap-up, every single person at that place must be a robot, as they don’t understand basic human interaction/courtesy. It’d be hard to point fingers at the ultimate Portico loser. The staff turn-over is faster than Bolt. Kristian, Amy, Michael, Joe, Jane, Tarzan, Elsa, Cher, Madonna, I cannot begin to explain how many ‘property managers’ we had. Look at it this way, if they’re so pants they cant keep their staff longer than a month, how do you think they’re going to treat you?To wrap up, Portico is the pits. I’m sure if you’re reading this you’re either wounded and looking for a support group like I was, or you’re contemplating using their services. Do not line their pockets with your hard earned cash. Go to a competitor and line their’s instead.

Portico · 7 November 2019

★★★★★ 5/5

Trustpilot

5* Service

We have been working with Portico for a number of years and have always found them professional, helpful and knowledgeable. We couldn't recommend Spyros and his team more!

Jade · 21 January 2021

★★★★★ 5/5

Trustpilot

Great service

I have use Portico for my property via Airbnb while I’ve been away. Tom has been very helpful and got my property live in a matter of days. Would highly recommend

Stuart · 21 February 2020

★★★★★ 5/5

Trustpilot

Isabella Thompson and Molly from…

Isabella Thompson and Molly from Portico are two of the best agents from my experiences in London. Both of them are working well for helping their customers. Definitely recommended and looking forward for future cooperation.

Tony · 14 July 2022

★★★★★ 5/5

Trustpilot

I had the pleasure of dealing with the…

I had the pleasure of dealing with the Woodford Green office recently when selling my house in North Chingford. Everyone worked together to agree , exchange and complete within four weeks.Property does not need to take months to complete , and if it does , something is not right.Portico understood that I was keen to find a buyer who would proceed in a suitable timeframe , and that is what all parties worked to achieve.I would definitely use Portico again.

Fiona · 9 August 2019

★★★★★ 5/5

Trustpilot

Natalie Banton was really quick to…

Natalie Banton was really quick to reply and very helpful when dealing with the deposit. Couldn’t have been better.

Alex · 1 July 2022

★★★★★ 5/5

Trustpilot

Great experience

My experience with Jake was very positive. I found him to be polite, professional, and very responsive. It made the process so much easier.

Ruby · 1 October 2021

★★★★★ 3/5

Trustpilot

Viewing experience

We visited a property with the view to renting. Unfortunately the instructions of the property address were not properly indicated before the viewing, which resulted in rather a confusing conversation with the office as we drove to the property. However Annie did phone to follow up our visit. She has been the only agent to do this ( we have had a number of viewings through other agents) so is obviously acting responsibily for her landlord.

Alison · 24 November 2020

★★★★★ 5/5

Trustpilot

Salma did an excellent job of answering…

Salma did an excellent job of answering questions, providing access to view the property, and being flexible with timeframes. She was most helpful and professional.

LLC · 15 June 2023

★★★★★ 5/5

Trustpilot

Great service from Portico in finding…

Great service from Portico in finding me a new tenant so quickly in these worrying time. A massive thank you to Samuel in particular. Would highly recommend

Allison · 19 February 2021

★★★★★ 5/5

Trustpilot

Gergana is so nice and paciente too

Gergana is so nice and paciente too. She helped me found my new home. Thanks

Leidys · 29 November 2022

★★★★★ 1/5

Trustpilot

Worst agency I've ever worked with

Worst agency I've ever worked with. They were all milk and honey before we signed the tenancy agreement, after which they took ages to respond to any concerns and enquiries or to get things fixed. When we moved out they tried to charge us money for leaving them some expensive lamp shades instead of leaving bare lightbulbs, as well as trying to squeeze as much money out of us as they could. 260 + VAT to place 2 tiles??It is now 3 months since we moved out and we still haven't received our full deposit back, we now have to go through TDS to get our money. Avoid at all costs!

Muddy · 14 June 2019

★★★★★ 1/5

Trustpilot

Tried to rent a flat through Portico

Tried to rent a flat through Portico a while ago. Was a bit of a disaster. They tried to get me to pay 6 months in advance. I refused. They withdrew the offer. They tried to keep the deposit but as I had an idea it was going to go sour I paid online with a credit card. I was only refunded when I threatened to initiate a chargeback. Plush offices but disappointing business practices mean I have no choice but to leave one star.

Alex · 31 May 2019

★★★★★ 5/5

Google

Had an excellent experience dealing with Portico, really great bunch

Conor · 22 May 2024

★★★★★ 1/5

Trustpilot

Hopelessness taken to a new level - both for landlord and tenant

We have been letting properties for over 20 years and have had all sorts of tenants and managing agents through that time - both good and bad. Portico are in a league of their own though for all round incompetence, rudeness and disorganisation.We only became involved with them when they took over a previously very good managing agent but it did not take long for their excellent staff to move on and we were left with the Portico way of doing things: unanswered calls and e-mails, failure to deal with issues and dissatisfied tenants as a consequence. Almost a year after our last tenants left and we had at last parted company with them they called telling us they had found a new tenant! Only today they sent us an "unpaid bill" from 2017 that they had failed to deal with.I realise that yet another one star review will add little to their Trustpilot status - surely one of the worst on record?- but I would warn both landlords and tenants away from them.

Mark · 15 May 2019

★★★★★ 5/5

Google

Really helpful, would definitely recommend!

E · 17 August 2024