Trusted Agent profile · London
★★★★★
1,206 reviews across 2 platforms
370 Old York Road, London, SW18 1SP
Portico's office in London, at 370 Old York Road, is rated 4.2 out of 5 across 1,206 reviews on two platforms, including 88 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotI useed to SO happy with Outlook but…
I used to be SO happy with Outlook but since they rebranded to Portico,it's been a nightmare. From no support with rent collection (late every month causing me financial distress), bailiff knocking at my door as the tenants have not paid the council tax, to canceling check out report and then charging me for it! DISASTER!
5/5
TrustpilotGood service
Portico has been dealing with our property for a couple of years and we have been very happy with their service. Spyros has been particularly helpful managing our recent contract renewal.
5/5
GoogleGreat range of houses and always looking to help
Dear Julia Bortolotto Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotProfessional and Helpful
We have worked as a contractor for Portico for a number of years and they remain one of our most professional and dedicated clients. Great communication between ourselves and all areas of the business really help ensure our day to day tasks run as smoothly as possible. Special mentions must go to Simon Martin and Kristian Muzzelle. Their flexibility, eye for detail and professionalism have been the cornerstone of our successful working relationship. We couldn't recommend them highly enough.
5/5
TrustpilotMeeting with Sean
Sean was extremely friendly and informative when he came round to veiw the flat. He gave excellent advice on my current situation and i'd highly recommend him to anyone seeking help regarding property.
4/5
TrustpilotLetting agents
I own one flat which I let out in South London; I have been using Portico as agents for several years. I have found them generally efficient. Alina-Maria Vicol keeps the accounts impeccably. The lettings side have kept the flat rented almost without a break, and I have had no problem tenants so far. The maintenance side occasionally needs prompting but they have solved all the issues they have had to deal with including complete refurbishment.I would recommend them.
1/5
TrustpilotA hole in the wall and illegally held…
A hole in the wall and illegally held depositWe've had a horrendous experience with these estate agents, specifically Portico Islington, who have created problems at every turn and then been hopeless at offering solutions, I cannot implore interested individuals more to look elsewhere. We have been left with a literal hole in the wall for 3 months as a result of their incompetence, moved into a flat with broken blinds and lights which were either broken or simply inappropriate and after 2 years never received an inventory. However, the cherry atop the cake is definitely our current ongoing problem, where they hold several thousand pounds of our money without explanation a week beyond the contractually agreed date of return, which is illegal! I cannot say it strongly enough, avoid this painfully hopeless estate agents like the plague.
1/5
TrustpilotHolding deposit hostage due to incorrect check-out report on their end
Normally, I'm not one to write reviews but Portico (London Bloomsbury Office) are absolutely ridiculous. After moving out of our rented flat a month ago (August 2020), we received a check-out report which was clearly incorrect as it was dated 2019. We contacted Portico and explained that it was the wrong report, but we were told that it had already been sent to the landlord and we should just wait to see what they said. The report provided showed many issues with the way that the flat was left (presumably by the tenants before us) and so it was inevitable that the landlord would come back with deductions (approx £500) off our deposit. Again, we contacted Portico to explain that the report was incorrect and we were told that "they can't do anything about it as this is the only check-out report they had"!! We are still in the middle of sorting this out and trying to get them to release our deposit as well as send us the CORRECT check-out report but I'm not holding my breath as it has been over 2 weeks since this mess began! We used Portico's cleaning services for our end-of-tenancy clean which was extremely overpriced to begin with, but we thought we'd play it safe by using the recommended services so that they wouldn't have any complaints. We have the check-in report which contains many of the damages listed on the incorrect check-out report, but we should NOT have to argue the deductions which are based on the wrong report!! So to anyone looking to rent in London, learn from my mistake and AVOID PORTICO ESTATE AGENTS.
5/5
TrustpilotThank you Molly, a very professional agency.
I have recently moved into a rental property through Portico and I've been very pleased with the level of professionalism I've received throughout arranging the tenancy. Molly our letting agent has been very on the ball with everything, great at communicating and I've never before had such a smooth move-in process to a rental property; keys were ready for collection on time, the property had been thoroughly cleaned and checked over with the necessary improvements and repairs made in advance, and I've felt informed of everything from start to finish. Repair work was needed a few days in and this was promptly arranged, and the contractor also showed us great service. It is very nice that Portico is a local agency and it feels like they would be on-hand for any issues.
5/5
TrustpilotWe have been with Portico (previously…
We have been with Portico (previously Spencers) for many years now and have received great service from the team especially Helene in the Accounts department who is always very helpful.
5/5
TrustpilotThanks to Dominic for his assistance…
Thanks to Dominic for his assistance during the process of moving houses. He was brilliant, supportive and provided me with all the details in a timely manner :)
5/5
TrustpilotAnthony is a pleasure to work with
We have been working with Anthony on various projects for Portico. He always provides an exceptional level of service and assistance. Pleasure to work with him. Highly recommended Property Manager.
5/5
TrustpilotPortico are an efficient and outstanding service provider
Portico are an amazing company with well knowledge staff and offer an outstanding service.I work with their inventory department on a weekly basis and Portico inventories are the best on the market. They know exactly what they are doing, reports are detailed and returned quickly.Portico fulfil my requirements and needs, queries / questions are answered quickly and efficiently.I would not use any other inventory service and regularly recommend Portico to my clients, family and friendsOutstanding service all round.
5/5
TrustpilotThanks Samuel - highly recommended!
Samuel has been great - courteous, helpful, excellent communication and quick to respond to our questions. He has made the process of renting in London during the stressful time Covid-19 feel easy.
5/5
GoogleVery quick to organize a view on a property which meets my requirements. If following up move in problems like tape, leaking sink for landlord can be that quick as well, that will be great.
Thank You David.
1/5
TrustpilotAbsolutely despicable company
Absolutely despicable company. We are currently trying facilitate a new tenant taking over the room of another who has had to move out due to the pandemic. The Tenancy Act 2019 allows for the variation costs exceeding £50 if they are "reasonable". Does this seem reasonable to you:£72 referencing fee (fees for these were scrapped in 2019)£136 for 4 hours work (£17 per hour PLUS an additional £17 per hour because of their "Zone 1 office" (???)£180 for in-house lawyer to "redraft the deed" (i.e. change the name)Total £388Having highlighted that much of what they are suggesting as "fees" are just simply illegal under the Tenancy Act 2019, they refused to reduce the fees.I have never come across such disgraceful customer squeezing in all my time in London. They are fully aware of the financial difficulties of the outgoing tenant and are conducting themselves in a deplorable manner. A revolting company. 0 stars. Avoid at all costs
1/5
TrustpilotReally bad
Really bad. We stayed in a property managed by them from November 2018, to May 2020 and neither of us will NEVER consider them again. In fact in our property search going forward we actively disregarded any property managed by them even though they otherwise met our requirements. The list of why is long, but for example we stood without a working shower for 6 cold winter months despite us flagging the problem within the first week of us moving in. In general the service has been appalling and we’ve had our agent switch upwards of 6 times in the 18months we stayed there without any notice and resulting in unreturned emails for weeks... Just don’t use these guys. It’s not worth it.
5/5
TrustpilotA great experience
Lady was great, start to finish. Everything was completed really quickly and Lady was always available to answer any questions I had.
5/5
TrustpilotExcellent customer service and very…
Excellent customer service and very professional. Magdalena is very helpful, friendly, supportive every step of the way and quick to respond to all my queries. Pleasure to deal with.
5/5
TrustpilotJames was so professional
James was so professional. His work was spot on. Thank you 😊
5/5
TrustpilotFirst Class Service and Management
We have used Portico for many years for letting properties within our East London portfolio and have always been provided with a first class service. Recently Sanyah (Walthamstow) office displayed both enthusiasm and professionalism in securing a letting on our behalf and really went the extra mile.I have also liaised with Helene in the Accounts Department for a number of years. Helene provides a highly efficient service and has always responded to queries promptly. Professional and helpful at all times she is a real asset to Portico.
5/5
TrustpilotGreat service from Portico
Great service from Portico since the start of the tenancy. Very happy that Kurman contacted me and refunded my overpaid rent very quickly. Kurman is professional, efficient and friendly. Can't recommend enough!
5/5
TrustpilotPositive experience
Erick was helpful, professional and quick to respond to any questions I had. Recommended an excellent flat, and the process of viewing and letting was positive and hassle-free.
5/5
TrustpilotExcellent Service
I've been using Portico for a couple of years now; and their service levels are fantastic. They are professional, courteous, and very user-friendly (for both tenants and homeowners). I like their attention to detail which is manifested, inter alia, in well-formatted monthly statements; rigorous background checks on tenants; no-fuss processing of deposit guarantees; and transparent and even-handed tenancy renewals and inflation adjustments. To take a recent example, I have just been liaising with Mia W on a tenancy renewal and was deeply impressed by her patience, good-humour and speed of response.
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Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
