Trusted Agent profile · London
★★★★★
1,305 reviews across 3 platforms
94 Lordship Lane, London, SE22 8HF
Portico's office in London, at 94 Lordship Lane, is rated 4.2 out of 5 across 1,305 reviews on three platforms, including 184 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotJade and Portico are amazing
Jade was our agent at Portico and made renting the house of our dreams a reality. She put us first, made us feel top of her priority list and has made two friends very, very happy.We had all paperwork/legal bits sorted well in advance, and I can honestly say I have never felt more safe and secure going through an agent before. Thanks to Jade for all her work with us <3
5/5
TrustpilotIncredibly helpful and polite staff!
Samuel Johnson was incredibly helpful, polite and professional. The property I was enquiring about was no longer available yet Samuel immediately found me a similar property that met all my requirements. He even went a step further to check out all the requirements I would need for my particular circumstances and found an easy and achievable solution that would work for us. I really appreciated the effort he put in to accommodate us and help us find a home. I will gladly be using Portico again as my first choice when searching for homes.
5/5
TrustpilotVery helpful and efficient!
Lady (Walthamstow) was extremely helpful (and patient) with all of our questions. Very quick and efficient process; between viewing a property and signing a rental agreement it was less than a week and Lady kept us reassured throughout. Thank you, Lady!
Dear Laura, Thank you again for taking the time to let us know how we did. We hope you have a great day! Kind regardsCustomer Care Team
1/5
TrustpilotI would give 0 if I could I have never…
I would give 0 if I could I have never had a successful interaction with them for the last four years of renting. Incompetent and it takes months to get a response despite calling and emailing multiple members of the team. Honestly do not know how they could have any 5 star reviews.
Dear Jane We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
5/5
TrustpilotGreat Customer Service
Runy and Erick made our new life in London happen. They were always very good at returning calls and helpful with communication between us and the vendors. Happy to recommend. Many Thanks
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat service from Magdolna of Portico Highbury
Magdolna of Portico Highbury has put an enormous amount of work, much beyond what I would expect from an estate agent, and helped me admirably while I was working searching for a property. She was with me every step of the way and proved extremely effective and helpful. Highly recommended!
Dear OdedCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Magdolna a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotAbove and beyond!
Sean and his team go above and beyond when it comes to customer service, which is a the most important consideration when buying a property in the Walthamstow area, and the London more broadly. They ensure an honest and straight-forward purchasing process. Having had property viewings with a number of Portico's competitor agents, we found them to be incredibly aggressive in the way they market homes and hold bidding processes to unrealistically inflate prices. I did not find this approach ethical or customer friendly at all. With Portico, I was very pleased with their clean-cut approach. I would not hesitate to recommend Sean and his team to friends, family and those looking for a new home in the Walthamstow area.
1/5
TrustpilotAvoid at all costs.
Property was not cleaned during move-in. None of their numbers on their website actually work. Nice office doesn't cover their unprofessional team.Worst situation has been that 3 calendar months after moving out of one of their properties, Portico's Property Manager Charmaine Fernandes has refused to respond to my emails or phone calls regarding my deposit. Unresponsive during the quarantine and somehow just as bad before.They will effectively hold your money hostage and do NOT care a lick about their tenants.Avoid at all costs.
5/5
TrustpilotPortico have managed the letting of our…
Portico have managed the letting of our Clapham flat for the last decade or so. Our daughter has just moved in so we no longer need Portico. Throughout that time we have been impressed by their efficiency and responsiveness. If we ever let it again we will go straight back to them. Jane and Andrew
Dear AmandaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotBest letting agent for landlords
The lettings department of my local Portico branch have been extremely helpful. Way before my property was ready to let, they gave me advice on so many things, with no pressure to even sign them up to let my property. Marc the manager is extremely knowledgeable and friendly and Helene in accounts is very efficient. I have never had to chase any rent ever! Everything is easy and transparent. Exactly what you want when letting your property.
5/5
TrustpilotDifficult sale- handled with empathy
Portico sold our property that they also had managed. It was a difficult sale process but portico worked hard to keep us informed and updated where they could and also put the effort into chasing and following up the buyers side to get elements progressed. Shaun and his team took my many calls - often when I was frustrated and stressed and overall handled my questions in a calm and empathetic way, which I appreciated.
4/5
TrustpilotWorking with Tom Houseman for Airbnb
Working with Tom Houseman on our Airbnb account bookings has been a nice and easy experience. Tom has been speedy in his responses, knowledgeable and accommodating to our requests during our first 8 bookings.Our only concerns during the first 3 months have been on 2 occasions where some misalignment with the cleaning company resulted in new tenants arriving to a less than perfect house. Not sure who or how but a little disappointing. That said, it was Tom who jumped in and took immediate action on both occasions resulting in happy tenants once again.
5/5
TrustpilotGood experience and highly recommend
I have always had a very good experience with Portico Leyton estate agents who are very professional in finding tenants for us in a difficult market, they are unrelenting in trying to find the right tenants for us through out the search process. I have used this service now for 7 years and it because of Marc professionalism and expertise that I would highly recommend them. Thank you Marc for all your support over the years!
1/5
TrustpilotWoodford Daniel should work in Tesco stacking shelves
Not sure how too being....first impressions should have said it all, the Woodford branch are the worst I have ever dealt with or should I say Daniel was. From first phone call to enquire about a property for sale was told that I should not come view as it was close to selling, after forcing a viewing I was greeted by a lovely chap who told me it was no where near close to selling.I proceeded to make an offer and was then confronted from an angry Daniel because of our offer and then proceeded to call us liars and then interfered with our sale by calling our estate agent telling him we are time wasters and he should not sell our property for us.
4/5
TrustpilotIW review
I have rented my flat both as short let and Airb&b with Portico. Tom Houseman was absolutely excellent in managing of Airb&b and highly professional with guests and myself. I cannot but give me less then 5*.However this review doesn’t apply for Tom only but also other colleagues. Megan Squire also found successful first short term tenancy and is now reviewing the strategy for a second one. However her relationship with financial department is not very seamless since mistake get made in invoicing wrong and not agreed with Megan inventory fees in the contract we signed. Generally the part that invoices and the part that makes agreed contract with client needs improvement. Hence for this an overall 4* is an adequate review for Portico.
5/5
TrustpilotOutstanding service
We had the option to go with several letting agents when we finished refurbishing our property in Woodford Green and glad we decided to choose Portico as Chris and Ash have been really efficient, very professional and most user friendly throughout the process. They had tenants viewing the property the next day after the property was advertised and the first couple rented the property - the team at Portico made the process very easy. Would recommend them totally if you are looking to rent a property.
Dear JessicaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotBLACK MOULD IGNORED
Urgent complaints regarding serious black mould ignored for over two years.
Dear Megan Martin-Foy We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks Customer Care Team
5/5
TrustpilotGreat service
Great service, Thank you Michael
Dear CharlieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotFirst Time Buyers
Portico Leyton were great to work with, and guided us step by step through the process of buying our first flat. We had, just previously, had a bad experience with another agency so were feeling apprehensive and nervous about trying to buy another property, but team were really supportive and informative the whole way through. They were in constant contact, quickly responding to any queries we had via phone / email and they kept us up to date on all progress. We would definitely consider moving though them again in the future!
1/5
TrustpilotLies.
Becky was extremely friendly during the viewing and on all further phone calls relating to my purchase of the property (which has since fallen through). Unfortunately, her careless errors and subsequent lies have cost me the property, cost the seller money, and caused us both a lot of stress.After my offer was accepted, it became clear that Becky had made a careless error in her original email when she claimed the property was chain free even though it was not. This obviously makes a material difference to the situation and therefore I reduced my offer by a small amount. After a week of back-and-forth, and with other added complications not helped by Portico/Becky's involvement, I was told the seller had decided to instead accept the other bidder's offer because I was messing them around too much.I knew something didn't feel right about this and so I privately posted a letter through the door of the seller explaining what had happened and asking for some clarity on their version of events. The seller told me that Becky never admitted to her error, instead making up lies about why I had reduced my offer, and this is what inevitably lost me the house, and caused the vendors to instead choose a seller who had made a lower offer than me.Estate Agents already had a bad rep. It is not helped by cowardly acts such as this with absolutely no integrity or professionalism. I will never be using Portico again, and you should be wary if you do.
1/5
TrustpilotTENANTS STAY AWAY
TENANTS - IF YOUR DEPOSIT IS IMPORTANT TO YOU DO NOT USEPortico were completely negligent in the handling of our deposit return and we had to wait months to get it back. Bear this in mind if you value your deposit!After moving out of the property we were renting, they never bothered to pay us our deposit back or even contact us about how it was progressing. We had to process a claim through the tenancy deposit scheme (TDS). This took months. After kickstarting the process with TDS they had the nerve to try and take some of our deposit for extra professional cleaning (we had to pay £250 for a clean before we left) and unexplained damages (no evidence provided to explain what the damages were).I hope this review helps some renters out there. It’s a disgrace how agencies like this one get away with these behaviours and are allowed to continue to operate.
Dear Kurt,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotThank you, Annie…
I just wanted to say thank you to Annie Munday who really listened to our property requirements and was so helpful and responsive. We Unfortunately didn’t end up with the property we were interested in; however, we would most definitely hope to have Annie’s help in the future and would recommend her highly to anyone. We’ve talked to many property managers but Annie has been one of the best who actually listens. Thanks for all your help!
5/5
TrustpilotIt was a long drawn out process
It was a long drawn out process. An initial abortive sale of our property resulted in a 6 month relationship with Portico and especially Henry Felstein. Henry was a model of unflappability, kept us informed of every development and was a pleasure to deal with. He worked wonders making sure that our purchase did not fall through despite agitated vendors and inconsistent agents to deal with. All his experience ably assisted by Michaela and Matt saw us through.
1/5
TrustpilotThe worst estate agent (which says a lot)...
The worst estate agent I've ever dealt with. They treat anyone who's leaving their properties TERRIBLY and are AWFUL at communication when you're in them.Everyone at the company seems deeply incompetent and their turnover of staff is second to none. It felt like we got palmed off on a ridiculous amount of people in our time at the property."Lacking in communication skills" is a generous term for them. The management and C-Suite need to do something about this company and if they don't, I look forward to their downfall. No flat or house is worth going through what me and many others have experience with Portico. Please don't make the same mistake we did.
Dear Viv,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
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Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
