Trusted Agent profile · London
★★★★★
1,305 reviews across 3 platforms
94 Lordship Lane, London, SE22 8HF
Portico's office in London, at 94 Lordship Lane, is rated 4.2 out of 5 across 1,305 reviews on three platforms, including 184 Google reviews rated 4.5.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI'm really impressed by the excellent service from this estate agent. Thanks to Raza for the professional approach in everything.
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFab agents who settled all our paperwork for letting a new house with speed, clarity, and ease. Samuel from Portico Dulwich kept us in the loop and was always responsive, kind, and clear, making the whole process painless. Moving is stressful, and their professionalism really made us feel confident throughout. Highly recommend.
5/5
TrustpilotBravo Battersea Lettings!
I’m a landlord who has let a flat in SW11 through Portico and its predecessors for nearly 25 years. Medleen, who heads the Lettings side of the Battersea office, is a long-standing branch manager and a pleasure to deal with, ensuring I have almost no void periods between tenancies. Her colleague Ieva who handles property maintenance is fantastic too. She is excellent at keeping both landlord and tenant abreast of works and takes everything in her stride from fixing a bannister to sourcing and fitting new windows for the entire property. Bravo Battersea branch!
Thank you again for taking the time to let us know how we did. We hope you have a great day! Many thanks, Customer Care Team
5/5
TrustpilotSupportive Agent and beautiful agency
Recently moved into a beautiful new build, and I was supported by James Wackett. I was handed leaflets at the viewing, and questions were answered sufficiently. This agent had a lot of patience during our onboarding and application process, grateful to have recieved such a prompt agent. I also received the sweetest move in box with lots of goodies and helpful connections to get me started on furnishing my new home.
Goo afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExtremely pleased with the services.
The Portico Walthamstow office have really impressed me with there devoted efforts to there clients. Mr Samuel Johnson is one of the Estate agents that I have dealt with and he really exceeded and showed his passion and commitment to understanding my needs. I highly recommend the Walthamstow office, you will not be disappointed with the high level of professionalism and loyalty to there clients. Very pleased to have dealt with Portico.
5/5
TrustpilotCan't recommend Portico and Fahad…
Can't recommend Portico and Fahad highly enough. Fahad was a brilliant lettings agent and made the process easy and did it very quickly. Went above and beyond to get it done. Overall, incredible service from Portico and Fahad.
1/5
TrustpilotDo not respond to emails and after…
Do not respond to emails and after reading reviews about their customer service I will not be using them at the moment estate agents are Not assisting people to help them.find a decent property only interested in what you are earning..and if you can pay the rent...
Good AfternoonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
5/5
TrustpilotI have been using portico for a year…
I have been using portico for a year now to manage my property.i would advise anyone to use there services .they are very helpful and run a very professional service .portico manage the whole property and all requests and bookings are dealt with tom .tom is excellent at dealing with all aspects of your property.tom is a huge addition to the team .all in all great service ! Thanks Tom !
5/5
TrustpilotFinding an affordable flat and keeping…
Finding an affordable flat and keeping it in order is a complicated matter in a city like London. We have been very happy with the service of Portico especially with the help and assistance of Mr. Jesus Perez who has answered every our enquiry and has supported us through the re-rental of our flat in London. He helped us get through all the negotiations and documents with efficiency, precision but also kindness and understanding.
Dear Венцислава Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are very happy to have provided you with such a positive experience! Many thanks, Customer Care Team
5/5
TrustpilotThey’re the best in Walthamstow
We’ve worked with Sean and the team for a number of years now and they truly are amazing. He made a very stressful time of managing my fathers property whilst he was abroad a lot easier for me. The tenants they sourced were great and the whole process went well and they’re not greedy with their costs like the others! I highly recommend the team at Portico Walthamstow!
3/5
TrustpilotJesus was very communicative during the…
Jesus was very communicative during the exchange of emails. On our phone call he was patient and run us through all the necessary details. Thank you.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotGood customer service
Lady and her team provided very good customer service throughout the process of renting. There was decent communication and professionalism throughout. We are very happy with our new apartment
Good afternoon, Thank you again for taking the time to let us know how we did. We hope you have a great day! Kind regardsCustomer Care Team
5/5
GoogleOne of the best Lettings company Mr Raza is a great man
Dear Qamar Abbas Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotCurrent tenant - HMO nightmare
Currently having an awful experience with Portico Battersea Square.
Dear Marie Waugh We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
TrustpilotThank you to Jack and Daniela
Thank you to Jack and Daniela.
5/5
TrustpilotDensel was a pleasure to work with
Densel was a pleasure to work with, his services were excellent; his communication was always great, he always kept in contact to make sure I was well and always kept me undated with the progress. He represent portico amazingly, they are lucky to have a man who is so dedicated to his work, working for them.
5/5
TrustpilotBrilliant and friendly service!
Sanyah has been an absolute delight from the first moment she met. In the entire time I've spoken to her throughout the moving process she has been nothing but welcoming, patient and understanding of every little question and concern I had. I genuinely cannot think of someone better to have handled my move and I would go back to her in a heartbeat for my next move.
5/5
TrustpilotSalman has been a pleasure to work
Salman has been a pleasure to work with. Reliable, efficient and always happy to help. I highly recommend Portico.
Hi Samantha,Thank you for the recommendation and for taking the time to write the review, it's always appreciated by Salman, myself and the wider team. Thank you for once again trusting us to look after your property, we know the new tenants are super excited to move in and make it their home.All the best,Adam
5/5
TrustpilotHelpful and great service
Salman is an amazing estate agent. He made moving into my first home easy and smooth with great communication.
Hi Molly,Thank you so much for leaving this great review. We're super pleased that Salman made the moving process smooth for you both! We wish you all the best in your first home together!Adam
5/5
GoogleWe are currently letting a property through Portico. For the last few months Diogo has been our point of contact at Portico. He is always very quick to respond when any issues arise and organise the necessary work. We are very happy with the current service we are being provided with as tenants. Thank you Diogo.PositiveResponsiveness, Professionalism
1/5
TrustpilotThey gave our flat to someone else!
A week before moving in, they lost us the flat!
Dear Molly Watkins, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team
5/5
TrustpilotVery efficient service
Very professional and efficient service from property viewing up to completion. Imran is always prompt to respond and managed the process really well.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRaza is a true professional Recommended to everyone 👍🏻👍🏻👍🏻 …
Dear Umar Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have dealt with the Dulwich office since 1999! Have always found them quick and efficient dealing with my flats in the area. Check ins ,check outs and cleaning have always been conducted efficiently. As I do not live in the area I leave them to organise furniture etc when required. Tony and his team have always been helpful and I very rarely have any voids. What more can you ask!
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