Portico London reviews

★★★★★ 1/5

Trustpilot

May have gone under!

Not sure Portico are actually still trading, my son is a tenant and we have emailed several times left several voice messages and after two weeks no one has responded. I’d be very cautious using them.

Lisa · 4 September 2024

★★★★★ 5/5

Trustpilot

Portico Services are excellent!

During a recent complication i had with a property i owned, i consulted Vatche Cherchian at Portico for advice. He succinctly summarized my situation, providing extremely useful advice and guided me throughout the complication until resolution. Without Portico and specifically Vatche Cherchian, I would not have been able to find a solution with such ease - thank you Vatche!

Alex · 12 January 2021

★★★★★ 1/5

Trustpilot

Dodgy Agents

My review is from the tenant’s perspective.Unfortunately my experience with portico Woodford wasn’t good.During my tenancy term, I found them to be a landlord focused team. Important fixtures / repairs like malfunctioning of door locks was refused by saying that the landlord doesn’t agree so Portico can’t help.Upon following up on complaints reported on Portico’s portal, our property manager Annaliese would raise her voice and ask us to wait till landlord gives a go ahead for the repairs (which unfortunately didn’t happen during the entire tenancy term)At the end of the tenancy term, portico attempted to keep the security by publishing an out dated check out report. Thankfully by disputing the case with TDS, I was able to recover the security.A small tip for anyone using their services is to try to get hold of the check in report as soon as you move in the property so the tenant has a record of the property condition at the start of the tenancy. Portico won’t share it with you and at the end of the term they will try to establish that damages were done to the property by you. Also, please do all correspondence with portico Woodford in writing (over an email) because only then you will be able to establish that you have been reporting the property issues timely to them.At the time of disputing the security with TDS you will not be able to prove the log of conversations that happened over phone and portico will deny of any issue reported.I was able to recover my security because I had kept the evidence of every correspondence else I won’t have lost my security because portico did attempt to present fraudulent evidence to TDS

Shafaq · 12 January 2024

★★★★★ 4/5

Trustpilot

I just want to give a shout out to ...

I just want to give a shout out to Spyros Miaris for always being available to take my call and provide help and support, even though it’s not his area of expertise Spyros goes above and beyond to assist despite the challenging climate we’re all faced with. Thank you for your excellent customer service, promptness and professionalism Spyros!

Nishal · 19 January 2021

★★★★★ 5/5

Trustpilot

I have used Jack lots of time for…

I have used Jack lots of time for renting my property and he’s always been so efficient - he got me a tenant in super quick time and was so good to deal with. Bianca was also excellent I would highly recommend portico as a company as the staff are so fantastic to deal with and really on the ball

AW · 4 July 2020

★★★★★ 5/5

Trustpilot

Extremely professional

Daniel, Adam and Imran were extremely professional, selling our home quickly and efficiently. Natalie was superb, going above and beyond, to see it through Exchange and Completion in a very time pressured situation. Thanks to you all! We would absolutely recommend.

Kim · 23 April 2023

★★★★★ 5/5

Trustpilot

Thank you Erick and portico Hammersmith…

Thank you Erick and portico Hammersmith for meeting our needs and helping us with our flat search

Alice · 29 June 2022

★★★★★ 1/5

Trustpilot

Terrible attitude during the call

I want to leave a review about the horrible manager who answered my call at Portico Leyton. During the call I apologized for my English because I speak with a slight accent and from that moment all I heard was sighs and a desire to end the conversation quickly. I was told that without a job in the UK, they could not show me anything and make an appointment for viewing only if I could pay for a year's rent at once. This manager is the reason for the problem with the real estate market in the UK. We have just moved on a talent visa that was approved by the UK and of course we don't have a job in the UK right now, but we do have an income, but obviously the portico managers are of a different opinion and they decide who they want to work with and it's definitely not people from other countries.

Nikita · 9 December 2023

★★★★★ 5/5

Trustpilot

Natalie Banton was responsive and…

Natalie Banton was responsive and helpful in arranging the return of my deposit and I commend her. Robin Powell

Robin · 4 February 2022

★★★★★ 5/5

Trustpilot

Professional-Caring-Efficient

I have had a very good experience with the Portico Property Manager Sumaiya Islam.On 07thof November 2023 we report house boiler failure at 07am in the morning .At 09.am I have had a call and email from Property Manager Sumaiya Islam about the plumber engineer visit at 12.00 pmAt 1.00 pm we have had a new email from Sumaiya saying that the boiler will be replaced on Thursday 09thof November.The boiler was installed completed as we had been informed by Property Manager Sumaiya Islam.Professional-Caring and Efficient Thank you

Friend · 20 November 2023

★★★★★ 5/5

Trustpilot

Accomodation

I was looking for a room to rent, so i checked online saw a beautiful room of my choice, made a call through to the agent and was attended to by a lady called Gergana. She was very professional and communicated to me in a respectful manner. I recommend portico property because of their commitment and professionalism

Abiola · 6 March 2023

★★★★★ 5/5

Trustpilot

Filiberto is a pleasure to deal with

Filiberto is a pleasure to deal with. Not only is he knowledgable and has helped me in some areas where I was going to go wrong, he does it in a way that is genuine too. You can tell he really cares about clients. Would recommend to all looking at property in this area.

Jamie · 17 June 2021

★★★★★ 1/5

Trustpilot

Truly dreadful group

Dreadful, incompetent group of people. I have finally moved out of their damp, overpriced rundown property, thank the lord! If you value your money or your sanity stay away from these dodgy dealers.They will force you to sign up to a “no-deposit scheme” to guarantee your property. They won’t outright say it is a deal breaker, as this is illegal, but they will ensure you know that you will never get the property unless you do. This kindly adds £60 a month to the already exorbitant rents they charge. Unsurprisingly upon further investigation it turns out they receive a large chunk of this money. Still at least someone is benefiting in this cost of living crisis! Even better is they will insist that the “no-deposit scheme” is at the request of the landlord, and will be a real issue if you don’t sign up for it. Yet strangely upon asking my landlord about this (after signing up), it turned out he had no idea about it!Portico are also completely incapable of fixing maintenance issues, or pretending to care in the slightest. So overall they are painfully incompetent, engage in some very suspicious activities, and couldn’t care less about the tenant! Avoid!

Rick · 7 November 2023

★★★★★ 5/5

Trustpilot

I was in China when renting a property…

I was in China when renting a property through portico. Salma was very helpful despite the incovenience of communicating to someone in the UK from China. She is patient and willing to help.

Peter · 13 October 2023

★★★★★ 5/5

Trustpilot

We just completed a house purchase…

We just completed a house purchase through Portico and Lady was amazing! Even when things looked like they would go pear shaped, she was always really calm and collected and that eased our stress too. Whenever we called to check on progress, she was always clear and communication was great. Thank you Lady

Joana · 17 August 2021

★★★★★ 5/5

Trustpilot

Thank you Salman

Thank you Salman, you are always kind and responsive, 10 out of 10!

王语欢 · 27 September 2022

★★★★★ 5/5

Trustpilot

Great Service, would definitely recommend!

I want to give a special thank you to Erick and the rest of the Portico team who was extremely professional and helpful throughout the process. He made the move extremely smooth and his communication, transparency and willingness to go above and beyond is the reason why I would give his service a 10/10.

Aaron · 28 May 2021

★★★★★ 5/5

Trustpilot

Very professional

Very professional, not a hint of arrogance, which some agents can be prone to. Meera gave the impression Portico would sell with a considered approach. She also gave a realistic valuation compared to the other agents. I also appreciated the way Magda arrived early to do a quick check of the apartment before any viewing, a very nice touch. Overall very happy with the service. If I decide to sell again, I will contact Portico, mainly due to Meera & Magda’s professionalism.

Linda · 2 November 2023

★★★★★ 4/5

Trustpilot

I have dealt with Portico in the Past…

I have dealt with Portico in the Past and I have to say Saun has been one of the best agents that I have worked with.

Haroon · 12 March 2024

★★★★★ 1/5

Trustpilot

I want to write on trust pilot that…

I want to write on trust pilot that Portico are faking their own 5-star reviews on Google. I’ll leave this here:Dear Portico, I noticed recently that you have been posting fake reviews on Google for your Fulham branch. As an ex-tenant of portico and knowing firsthand the disgusting customer service you provide and the illegal practices (including these reviews) I have reported each one individually to google. Your guy Esham must be the best letting agent in London if it’s to believed from all the reviews. I understand you are trying to bury all the negative reviews but posting fake ones is a real low-blow - even for portico. I tried to click on each fake account and they are locked so you couldn’t even do it properly. Good reviews come from hard work and dedicated customer service, not posting 10 positive reviews in the same week. If I see further fake reviews I will take the necessary steps to report them too. Do better and I wish you a pleasant day.

John · 24 October 2023

★★★★★ 5/5

Google

Helpful process. I was dealing with Michael in this office. He was really helpful throughout the whole buying process which is important for a first time buyer. His response time was really impressive.

Dougal · 20 August 2024

★★★★★ 5/5

Trustpilot

Highly Recommended

My son and daughter have been searching for a flat in Leyton and recently chose to view available properties with Portico where we were introduced to Tommy, who has made the search such a pleasure. He has shared his extensive knowledge of the property market and the area, whilst listening to their requirements and has guided them with sound advice and great professionalism. I certainly have no hesitation in recommending Portico and Tommy, in particular, if you are looking for an estate agent with integrity.

Angela · 21 October 2023

★★★★★ 5/5

Trustpilot

Happy Papy

I have just rented a flat with Portico Walthamstoe and had a great service from Tauqeer and James from Start to finish Thanks guys 5 stars

Papy · 4 December 2024

★★★★★ 5/5

Trustpilot

The team have been amazing

I could not praise this company more 10 out of 10They have been very professional throughout my dealings with them .From instruction it was just a few days to find new tenants , then sort out all the checks , the whole process has been Great Thank you Sean and his team

Penny · 27 August 2021