Portico London reviews

★★★★★ 1/5

Trustpilot

If you are a tenant/ renting RUN!

This was our worst experience whilst renting in London for this past decade. In summary communication with the Shepherds Bush team was always awful with delay responses to issues (4 weeks average - including not having hot water in one occasion). No answering phone calls or returning them after you leave voicemails. & Took us 2 months to have our deposit back.Our exit experience was the worst. When we tried to give notice within our break clause there was no answer on the phone or responding to our notice email until a few days later we spoke to someone in head office. Miscommunication within the teams and clear failures in internal processes as well. Providing notice in June we were then contacted offering a renewal with a 12% rent increase in July. We were having views from potential new tenants with Portico that week! We then had to chase our check out report and took 3 weeks to receive it and no one followed up after this. By then we had instigated a dispute with TDS and instead of acknowledging their fault we got as justification that they couldn't locate our original check-in report or the location of where our deposit was being held. Unacceptable! But also, should they have asked, I could tell them that.

Cristina · 13 October 2023

★★★★★ 5/5

Google

Diogo is my point of call at Portico and he is very understanding of my needs as a landlord and deals with my issues promptly and efficiently as well as being very helpful generally Thanks Diogo

Bruce · 20 June 2023

★★★★★ 5/5

Trustpilot

Deductions from deposit

I needed advice regarding deductions to be made from a tenant deposit for damage. Natalie Banton helped me with this and provided exactly the right expertise. Natalie provided practical and clear guidance and also gave me an indication of how TDS would view any deductions, which really helped me come to a decision regarding how much I should deduct for damage.

Poojyd · 10 August 2022

★★★★★ 5/5

Trustpilot

Sean Hewitt has been amazing over the…

Sean Hewitt has been amazing over the past ten years he has helped me to no end with managing my property and I highly recommend him.

Alex · 16 February 2024

★★★★★ 5/5

Trustpilot

I used Portico agency to rent a house…

I used Portico agency to rent a house in Woodford , the service provided by Annie Munday is professional, she is kind, friendly and always keeps in touch with you till you get satisfied. She is a star with high comunication skills .I recommend the Portico agency and especially Annie for their quality services!

Mr · 8 February 2021

★★★★★ 5/5

Trustpilot

New to England

We recently arrived from South Africa and were lucky to have met Annie Munday. She went beyond with us and helped us every step of the way.We will most definitely recommend Annie and Portico. A total pleasure to deal with an agency and consultant so dedicated.With heartfelt thanksIan and Helene Camissar

Helene · 15 September 2021

★★★★★ 4/5

Trustpilot

Fulham Portico office (Molly Derbyshire)

Molly was very helpful and diligent both helping us find our new flat and during the letting process.She paid attention to our requirements and tried to provide a series of potential candidates, always proactively checking with us both via phone and email.Her understanding, warm and down to earth attitude was something I would like to highlight.

Álvaro · 9 July 2020

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish. Listened to our every need, kept us up-to-date on every stage of the process. Friendly, professional and would highly recommend Daniel, Imran, Adam and the team to sell your property.

M · 31 May 2023

★★★★★ 5/5

Trustpilot

Happy Customer

The staff at Portico are amazing and very helpful, I couldn’t thank them enough! James really helped me and is still helping me find somewhere to rent. Would recommend using them

Alix · 28 August 2024

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would. Not a single thing went smoothly before during or after our tenancy. We moved out over a month ago and have neither been checked out nor provided with contact details for those responsible. Just 'we'll chase that for you' we are now seeking intermediaries to represent us in this issue. Absolutely dreadful

Cat · 26 July 2022

★★★★★ 5/5

Trustpilot

Credit to Simon for his efforts to make the process run like clockwork.

Pro Property London has been a contractor for conducting Portico's inventories since 2015. Simon and the team are friendly, pro-active and helpful in sorting issues when they arise. It's lovely working with clients who value the service we provide - Credit to Simon for his efforts to make the process run like clockwork.

Pro · 13 January 2021

★★★★★ 5/5

Trustpilot

Very helpful

I asked for a valuation, got immediate response and excellent service. Sean was prompt, efficient, warm, clear in his explanations, speedy in follow-up paperwork and very helpful, providing me with useful supporting material. I felt fully informed and in no way pressured. Should I decide to go forward I will definitely be back in touch.

Martin · 28 June 2020

★★★★★ 5/5

Trustpilot

Thank you Portico Walthamstow

A huge thank you to Claire and Sean in the Walthamstow office for their patience, care and attention in getting my property sale & purchase over the line. While other estate agents were impossible to get through to, Portico were always available and willing to help. Well done and thank you.

Ben · 7 May 2021

★★★★★ 1/5

Trustpilot

Untrustworthy and incompetent

Really poor service all round. I have, thankfully, now moved out of their property. But, if you are unfortunate enough to be about to start renting from these estate agents, be aware of the numerous dodgy practices they will attempt.They will firstly pressure you into signing a "no-deposit scheme" in order to secure your property. Which although it would be illegal to outright force you, they make it abundantly clear that you will not get the property unless you sign up for this £60 a month charge. If you attempt to request a conventional deposit, as you are legally entitled, they will tell you this is likely to be a dealbreaker for the landlord who will look to the next applicant. Now, purely coincidentally I'm sure, they receive a large cut of this monthly premium for each unfortunate tenant they successfully refer.Additionally throughout the process you will be pressured into signing up for, Portico sourced, contents insurance. They will be deliberately vague in specifying whether you are legally obligated to sign up (you are not). Going so far as to state that the landlord is insisting upon it (despite it making no conceivable difference to them). Now weirdly, they also get a cut of this money. But I'm sure that's not a factor in why they attempt to pressure you into another needless expense. They must just be concerned for the safety of your possessions in their overpriced properties...They will also demand from you completely ridiculous amounts of personal information, which I have never been asked for before or since.Add to this that they are completely disorganised, uncommunicative, consistently slow to address maintenance issues and generally incompetent and you are left with a pretty dreadful experience. Best avoided if at all possible.

Patrick · 4 August 2023

★★★★★ 5/5

Trustpilot

The sale was complex and complicated

The sale was complex and complicated. It spread out over two years, whereby buyers were ill and dropped out, or buyers fell away for other technical reasons. The guys were totally professional and persevered. 100% top marks to Samuel, Densel, and finally assisted by Irene. I would recommend these guys without a doubt.

Chris · 4 March 2023

★★★★★ 5/5

Trustpilot

I had my viewings with Samuel who was…

I had my viewings with Samuel who was great, really efficient, friendly and quick at getting us the answers we needed. Then Sean was dealing with us and he was absolutely amazing. Extremely professional, good fun, patient and understanding and did whatever he could to help! I would highly recommend him. Thank you guys!

Jude · 11 June 2020

★★★★★ 4/5

Google

I recently bought a property via Portico. The team were easy to deal with and efficient. I’d like to single out Victoria who managed the purchase process, and took the initiative when we had a hiccup. The team were generous and accommodating and I’m very appreciative of their support.

Mark · 20 June 2023

★★★★★ 1/5

Trustpilot

We have been having a very poor service…

We have been having a very poor service throughout the 7 years we have been renting our flat in Highbury.Whenever we had a problem we had to wait many days before they replied and took any action.Most of the times we had to address directly the owner who could step in and unblock the situations.At the present moment , we are experiencing a huge delay in the return of our deposit:after one month since we left the property we do not know yet when the founds should hit our account.

Stella · 11 July 2023

★★★★★ 5/5

Trustpilot

Since Sumaiya has been property manager…

Since Sumaiya has been property manager she continues to get things done and always reassures you each step of the way.

Donna · 22 March 2024

★★★★★ 5/5

Trustpilot

Professional

Professional, organised and helpful. I approached Portico after a disastrous experience with a different Leyton Letting agent. Billy from Portico, Leyton supported me through a complete renovation of the property, holding the keys to give work people access and ensuring the work was done to a high standard. They advertised the property, organised the viewings and vetted the prospective tenants. I was kept informed throughout. I recommend their service.

Geraldine · 13 March 2024

★★★★★ 5/5

Google

I've been with Portico for just over 3 years and have received a really amazing service . Two main higlights. Firstly, the in-house maintenance team. They have been great when work has needed to be done and I have been impressed with the quality of the work and cleanliness. Secondly, Diogo at the East Dulwich Office. He has been my main point of contact (property manager) and he has been absolutely brilliant. Always positive, professional, courteous and willing to go the extra mile. His desire to provide an excellent service is commendabme and admirable. He is a great ambassador for Portico.

Asif · 20 June 2023

★★★★★ 1/5

Trustpilot

Was a positive review...

Review was written after starting tenancy. By the time we ended it two years later, there is only one rating I can give it. Be careful.

Caster · 16 November 2023

★★★★★ 5/5

Trustpilot

Tommy at the Leyton branch is…

Tommy at the Leyton branch is excellent, responsive and goes above and beyond. Within 48 hours my property was photographed to perfection and marketed.

Dionne · 16 October 2024

★★★★★ 5/5

Trustpilot

Proactive

Proactive, friendly and supportive team. Spencer, Tommy, Bilal and Kelsee were all fantastic from start to finish on what was a tricky sale and purchase

Mark · 28 November 2023