5/5
TrustpilotGreat service from Daniel
It was lovely getting to know Daniel and he was always on hand to answer queries and chase things up from other buyers in our chain. He kept us informed at all times and helped keep our sale on track.
Trusted Agent profile · London
Portico London reviews
★★★★★
1,305 reviews across 3 platforms
94 Lordship Lane, London, SE22 8HF
Portico's office in London, at 94 Lordship Lane, is rated 4.2 out of 5 across 1,305 reviews on three platforms, including 184 Google reviews rated 4.5.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAmazing service
Salma made the flat hunting process so easy and stress free, she was always available over text or call to answer any questions!
5/5
GoogleI rented a property managed by Diogo for 3 years. The level of service and responsiveness has been excellent.
Agent replied · 19 June 2024
Dear Thomas Seropian Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMeera and Magdolna were very helpful
Meera and Magdolna were very helpful, professional and answered all our concerns in a proactive professional manner.Thank you guys and Portico.
1/5
TrustpilotWithholding deposit for 2 months
I have been trying to get in touch with portico for the return of our deposit. They have been withholding it now for two months and I have been trying to get in touch with them via email and phone calls. The number listed for the department is faulty and won't put me through, the general queries number does not put me through to anyone, but promises to call you back. I have yet to receive any sort of attempt to get in touch with me from portico.
5/5
TrustpilotKnowledgable and courteous
Have been a client of Portico previously. Provided me with professional advice and information on the area and how much rental yield I could expect for my property. I mainly dealt with Vatche Cherchian - very knowledgable and courteous. Will definitely continue to use in the future.
5/5
TrustpilotWe recently rented a flat through…
We recently rented a flat through Portico Leyton and the tam were just brilliant. The whole process was ver smooth and quick. We had Abbie, Jack and Billy supporting us through the process. I would definite recommend them to anyone needing property services. Ulla kamara
Agent replied · 24 August 2024
Good morningCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you to michael for helping me…
Thank you to michael for helping me find my new flat, he managed to change my mind so easily. Highly recommended
Agent replied · 22 October 2024
Dear TiagoCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Michael a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotGood when it comes to signing up to a…
Good when it comes to signing up to a rental agreement, very attentive, friendly and quick response time. During the tenancy they were as expected and dealt with minor issues relatively quickly.However when it came to communication to the landlord, Portico were terrible and took weeks and sometimes months to get an answer back from the landlord. What is the point of a management company if they cannot get answers from the landlord. Awful customer service, leaving us in the dark for weeks and months regarding repairs. We were left with a broken window, broken oven and broken washing machine through the Summer. This included 2 heatwaves meaning we could not open our bedroom window and ventilate the property, and into Autumn this started causing mould growth to build up around the window. Portico said they offered options to the landlord but they refused, however we were expecting more from a management company and would assume they would have a contract with the landlord to provide a reasonable and safe accommodation for us as tenants. We were passed around 3 or 4 different people in the management team, taking weeks of us having to re-report the issues.All in all I would never recommend portico. We are still waiting on our security deposit back.
5/5
TrustpilotHelpful and professional
Very happy with the service provided from Filiberto and Annie when renting out our property with Portico. Found them very helpful and professional throughout the process. There was good communication with us through every step, which was appreciated as first time landlords.
5/5
TrustpilotWe would like to say thank you to Casey…
We would like to say thank you to Casey the Portico Handyman that attended yesterday and fixed a few issues we had quickly and efficiently, would definitely recommend him!!!
5/5
TrustpilotMy experience with portico agents…
My experience with portico agents (Sanyah) has been amazing. They are very professional and attentive. Sanyah made sure the finding and renting of the property process ran smoothly and served as a great negotiator and liaison between the landlord and us. Highly recommend to Portico.
5/5
TrustpilotFiliberto has been amazing
Filiberto has been amazing. He has been able to work extremely professionally and I have been really impressed with his hard work to get the issue resolved in a timely manner. Thank you Filiberto, I really appreciate all your help and expertise.Abid Shakoor
1/5
TrustpilotTerrible experience
Terrible experience. Made our moving day horrible and the staff is clearly not trained properly .The rip off the landlords and they don`t care about you new home .Never again with them ! especially Flora the agent she was helping us she is terrible .
5/5
TrustpilotI would definitely recommend portico
I would definitely recommend portico. They were very understanding and helpful to my circumstances, unlike so many others I have dealt with in the past. Annie was especially good, so considerate and knowledgeable, she went above and beyond for me. Thank you so much!Hayley.
5/5
TrustpilotExcellent service from Alice Amaral
We were introduced to Alice Amaral and from that time onwards we can not fault her in how she has dealt with anything and everything that she has done for us. She is always very pleasant. Everything we have asked of her has been done extremely quickly and efficiently. If there are any problems she has sorted it out promptly.We highly recommend her.
5/5
TrustpilotI have been working with Charlene…
I have been working with Charlene Garcia from Portico renewal department in the last couple of months. It was a very helpful experience and managed to complete the renewal contract in a very short time.Thank you Charlene/Portico team for your proffesionalism and dedication.
1/5
TrustpilotWorst agency ever
Worst agency ever. First when we were about to make a contract they lied to me that landlord doesn’t want deposit and force to go with no deposit option. After 12 months I find out from the landlord itself that he wanted that deposit but the agent lied to him that I refused to go with deposit and no deposit option was my decision…. Avoid at any chanceBefore their name was outlook and I think they just changing their name in certain amount of time just to cover their disgusting service!!!
5/5
TrustpilotGreat Service, Great Team
The team have Portico have been great from start to finish, have made the process for a first time buyer a much smoother process then I could Imagine - Thank you to Alannah, Carmen and Daniel for their help throughout!
5/5
GoogleWe are currently renting a property from Portico. My property manager Diogo has been very responsive and helped to fix a boiler issue in a couple of days. Much appreciated for the good service.PositiveResponsiveness
5/5
TrustpilotWoodford Office - Lettings
I have been using Portico to let out my flat after my previous tenant had to leave. The service provided by Filberto and Annie in the Woodford Office has been first class. Great communication throughout. I would happily recommended them to others.
5/5
TrustpilotFast and efficient
Zudi was great at patching up the old wall in the bathroom
4/5
TrustpilotPortico Leyton
Spencer and Bilal were great during the whole process. Professional, approachable and knowledgeable. Thank you.
5/5
GooglePortico was very efficient in helping with our move. Recommended for people looking in SE London
Agent replied · 26 October 2024
Dear Caspar De Wesselow Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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