Trusted Agent profile · London
★★★★★
1,305 reviews across 3 platforms
94 Lordship Lane, London, SE22 8HF
Portico's office in London, at 94 Lordship Lane, is rated 4.2 out of 5 across 1,305 reviews on three platforms, including 184 Google reviews rated 4.5.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMy cousin and I dealt with Andrew Owusu-Agyara. He was really helpful from the outset and super enthusiastic to help us. We've found a lovely property. He's helped us out with all our little questions along the way. We've had a very good experience.
5/5
TrustpilotBrilliant Service
Sean Hewitt and his team at Portico Walthamstow were brilliant in getting my house sold. I was kept up to date at every stage. The staff were all very professional and helpful. I would highly recommend the services of Portico.
5/5
TrustpilotHighly recommended, excellent service from day one.
Highly recommended. Portico have been great to work with from day one of the process of selling our house. They have been attentive to our questions and guided us through areas that we needed help with, everyone on the team went above and beyond to help with every step and we are so pleased that the sale has finally gone through, thanks to their help and professionalism. Thank you!
4/5
TrustpilotA very safe pair of hands
I have recently gone through the somewhat painful task of a check in and check out. Lara was extremely helpful and carried out this task with patience, diligence and good humour. Just what I needed!. I very much appreciate Lara’s efforts.
1/5
TrustpilotAnd the award for worst estate agent in London goes to...
Horrendous company. Beyond incompetent! I rented from Portico for 3 years in Leytonstone London. They were slow to react to issues with the property including our loss of heating for 4 days in winter and them failing to address the issue with any pace or urgency. Finally, expect to receive a huge deduction from your deposit when you leave the property. We were charged £550 for cleaning... considering the checkout report surmised the mess as "light dusting required", i think this excessive. I have gone through approx 12 estate agents in London over the years and i can honestly give the award for complete and utter incompetence and money grabbing to Portico.... never ever again.
1/5
TrustpilotJust another commission crazed…
Just another commission crazed organisation. Took all fees up front, stopped paying me then tried to charge me more fees that I had already paid.....accounts team not interested and just defending the deductions. Was told they have already taken the payment so nothing I could do...... Holly in the local office is the delightful exception and treated me like a valued client and apologised for the error.....sadly she is an outlier in Portico....once they have your commission they have no interest in you.
5/5
TrustpilotThank you Spyros
I generally do not much enjoy having to deal with estate agents but my experience of dealing with Spyros Miaris has been nothing but extremely positive. He has continually provided excellent customer service throughout three years of working with him.Thanks Spyros!
5/5
TrustpilotAmazing company
Amazing company , quick prompt professional and easy processs helped me so much over my new home , Magdalen is An amazing Lady very helpful with all my queries, can’t thank her enough great team work also . Thank you all
5/5
TrustpilotFriendly and efficient service
Jake was really thorough from the first viewing until I moved into the property. He kept me updated regularly and followed up on my queries and questions as quickly as he could. He was refreshingly friendly and helpful throughout.
5/5
TrustpilotMy roommates and I are not the most…
My roommates and I are not the most organised however with the help of Portico and Jade Pope, the process of finding an apartment and dealing with paper work was incredibly smooth. Thank you Jade and Portico.
5/5
GoogleWe are renting a property through Portico. Diogo is our Property Manager, he is very helpful and professional. Promptly replies and is very attentive when we have a problem.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have used Portico as a Letting Agent (and sometimes as an Estate Agent) for over twenty years now for properties in Wandsworth and Dulwich -- although when I first engaged Portico it sported the resplendent name "Raymond Bushells & Co". As a landlord, I would recommend Portico highly (hence my continued business). I have worked particularly successfully with the staff and management of Portico's Dulwich Office (94, Lordship Lane) in particularly with their helpful and resourceful Property Manager, Diogo Costa.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleCancelled our appointment for a viewing about 2 hours before we arrived, having already spent a considerable amount of money to travel there. It was cancelled because, on the first day of viewings, they decided to take an offer. Every other estate agent we use has a system whereby they take all offers on a day, then choose one, in order to be fair and not waste anyone's time. We complained and their response was one of the most unprofessional things I've ever read. If you don't want your time wasted, avoid.NegativeProfessionalism
5/5
GoogleWe have been renting our house in Herne Hill since 1991, initially through Bushells, before they were taken over by Portico. We can honestly say we have always had good service; however, we find Diogo Costa, who is the property manager at the Dulwich office, to be absolutely brilliant - his attention to detail, proactive advice and diplomatic skill in ensuring that both the landlord and tenant feel well served - puts him head and shoulders above any of his predecessors - thank you!PositiveProfessionalism
5/5
GoogleReally happy with the services of this branch for letting my property. I have been using them for over 5 years & Diogo Costa, the lettings manager is very good indeed. He always goes above & beyond what I expect, gets things done & always communicates both to myself & the tenants so we are in the know. He shows a level of professionalism and courtesy that other agencies often talk about but rarely deliver - a very good thing to have. He makes pragmatic choices when needed and has never made a bad call in my experience.
5/5
TrustpilotHighly recommend Salma
Salma was very helpful, friendly and professional, and helped make the letting process easier. Thank you Salma!
5/5
TrustpilotExcellent Estate Agents
Excellent Estate Agents. I found the whole team to be polite and efficient however Mark Sivell, was my absolute rock during the whole process. Any questions were addressed in a timely manner and was always reassuring when needed. I highly recommend to anyone wishing to buy or sell a home.
Dear Hannah,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat service from Forest Gate Property Manager
I have used Portico for a number of years as a landlord. I would just like to thank Anca the Property Manager from the Forest Gate team for her recent help. Anca is always helpful, timely and professional.
5/5
TrustpilotGreat work!!
In particular, a quick shout out to Simona Martalog for her efficient and courteous assistance. One issue in particular was especially troublesome as it required the coordination of multiple parties but Simona acted decisively to promptly resolve the problem. Thanks!!
5/5
TrustpilotLady was helpful in suggesting…
Lady was helpful in suggesting alternatives when our original viewing was cancelled and really spoke to us about the assets of the property and knew the property very well - which can't be said about all agents!
5/5
TrustpilotWould definitely recommend Portico
I would definitely recommend Portico. They helped me with all my property needs and Vatche was really helpful when it came to figuring out what I should do with my property. Always available on phone/email and always quick to reply!
5/5
TrustpilotThanks Sean
Thanks Sean! I don't normally leave reviews but Sean at Walthamstow Portico is worthy of one. He was one step ahead on any of my worries and made a normally stressful situation so much easier. Thanks again!!
5/5
TrustpilotNice Airbnb property excellent service
I have been renting an Airbnb property through portico. Lara was friendly she have good and helpful manners. Whenever I called her and have questions . The property was nice and clean. I will choose again portico property on my next holiday.Thank you
4/5
TrustpilotAnnie is a superstar
Annie has been such a wonderful comfort throughout our entire process in securing our new home. She is diligent, personable and above all dedicated to her clients needs. A massive thank you to her for making our moving experience seamless.
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