Portico London reviews

★★★★★ 1/5

Google

AVOID!!!! Honestly the worst estate agents I’ve been with for the 10+ years I’ve been renting in London - truly shocking, especially for a place that bills themselves as upmarket. They’ve also compromised our ex landlords ability to sell his property and complete repairs, leading to further damage. We had to get the Tenant Deposit Scheme involved to get the return of our deposit, as literally nobody would answer emails. I regularly emailed marketing, property management, legal - any email address I had because of receiving no reply for months on end. Texts I sent had read receipts showing they’d been read but no reply. It was almost two months after we moved out that we received the check out report and deposit, and that was after hours of work on my behalf chasing them. No reason for the delay was given or real apology or offer of compensation or acknowleding the incompetence. The only person I’d like to exclude from this is Diogo, who was genuinely helpful and prompt (during our tenancy with regards to property maintenance). Otherwise, truly shocking service and would advise anyone to stay well clear - both landlords and tenants.

Elizabeth · 20 June 2023

★★★★★ 5/5

Trustpilot

Excellent Experience

Imran my sales advisor was so efficient throughout the whole process of buying my first home. Really appreciate him taking my calls on weekends and promptly responding to all my questions. Will surely recommend Imran and Portico after a wonderful experience!

Sarita · 29 July 2022

★★★★★ 5/5

Trustpilot

Brilliant Estate Agents

I have rented for several years through Portico and have recently sold the property. I can only say good words for the greats service I have received over the last few years. Prompt replies to any queries and friendly and helpful staff. I would like to give a special mention to Sean Hewitt in your Walthamstow Branch. He has always been a very efficient, friendly and helpful gentleman on any occasion I have had to contact him and I would like to thank him for all of his help for the last several years. Definitely a credit to Porticio !

Debbie · 1 July 2021

★★★★★ 5/5

Trustpilot

Great client service

I recently put my property up for rental and have to commend one person in particular. Jade has the best customer service I have experienced in a long time. Renting my property was stressful and emotional but Jade managed to help me navigate that by being friendly, helpful and most of all with great communication. No question was too small for her and if it wasn't something she could control/ crossed over into other departments like finance or management, she found out and made sure she responded to me in a timely fashion.I suspect Jade has a lot of rentals to sort out and get to a point where they are taken over by a property manager but she never made me feel that I wasn't important and a valued client. Jade is an asset to Portico and could teach others in the team how to deliver excellent client service. I couldn't recommend Jade more!

Robin · 25 June 2021

★★★★★ 5/5

Trustpilot

Fantastic service

Portico is a fantastic partner of ours and generates many viewings leading to great offers! Lead by incredibly lovely people with a wealth of experience and knowledge. I've had a fantastic journey with many amazing individuals who are great to deal with so I would highly recommend getting in touch with a local Portico branch.

Chris · 30 October 2024

★★★★★ 4/5

Trustpilot

Helpful and considerate

Bilal was very helpful and considerate of our situation (lost both parents within 2yrs so having to sell a family home which has been with us for 42yrs). He was informative also and aware of current market conditions.

Yunus · 28 October 2022

★★★★★ 1/5

Trustpilot

We rented a property from Portico in…

We rented a property from Portico in 2019 and from beginning to end it has been an issue. Rupa who showed us the flat was disorganised and sloppy. But we didn't realise the worst was to come. Upon entering the flat we were hit with the pungent smell of urine and found a flat that was basically in a state that it should not have been let to us in. We requested a professional clean which had evidently not been done and we were dismayed to hear our landlord was charged £300 for this as this house was no cleaned to any standard. While we appreciate that the house was trashed by the previous tenants it appears no cleaning was done. Additionally we should have been notified that it was in a terrible state to allow us or the land lord to arrange further cleaning. We have established that the previous tenants had a dog living in the house that was urinating on the carpets, there was urine (animal and human) and animal faeces on the walls which we had to clean off as well an animal faeces left on the balcony. Had one of us had an allergy animals this could have been more serious. The mattress that was left for us to sleep on was also soiled and it appears faeces was wiped on this too. I dread to think what the state of the other mattress was if it was deemed bad enough to be removed. Additionally we found black mould throughout the house, which is a health hazard, again I know this isn't the responsibility of Portico however we should have been notified to allow us to make arrangements. Everyone we dealt with at Portico was dismissive of our complaints (Melissa, Kristian) and I had to escalate this to regional director, Sophie who eventually apologised and refunded our admin fee. There was more difficulty to be had with Portico upon check out. Our landlord provided them with the check out report and advised to refund our deposit in full. Then we heard nothing... I then chased up with Spyros, Simon and my email was ignored. I chased again almost a week later with Melissa in copy and received a curt response from Simon stating Portico did not hold the deposit and it was basically not their problem. Our deposit was in fact held with Portico and I provided copies of emails detailing this. We were then contacted by the deposits team to organise the refund. No apology for the delay or confusion in process from Simon or Spyros. I would never recommend Portico to anyone, avoid them if you can and if you can't be prepared for terrible customer service.

Lauren · 12 May 2021

★★★★★ 5/5

Trustpilot

Portico Fulham- very kind gesture

I accidentally sent what was meant to be a surprise gift for my friend to the Portico Fulham office instead of her own address. When I got in contact, office manager Molly went out of her way and personally delivered the gift to my friends address as to not spoil the surprise! A ridiculously kind gesture which was very much appreciated. I was not familiar with Portico but will definitely be using and recommending them in the future.

Amy · 23 September 2021

★★★★★ 5/5

Trustpilot

Annalise Hutchinson managed our…

Annalise Hutchinson managed our bathroom renovation and we simply could not have asked for a better experience. She was super professional from start to finish. Annalise is very warm and friendly and was attentive / highly responsive throughout the entire process. She made regular site visits to ensure we were happy and that the progress was on schedule. She was realistic about what we could achieve on our budget and also with time frames. Thank you Annalise !

Sarah · 23 August 2021

★★★★★ 5/5

Trustpilot

Michael delivered exceptional service…

Michael delivered exceptional service by showing us a range of properties that perfectly aligned with our criteria. He consistently kept us informed of any developments and maintained a high level of professionalism throughout the entire process. Thanks to his diligent efforts, we were able to find a wonderful place to live. We sincerely appreciate his support and expertise.

Ythan · 28 August 2024

★★★★★ 5/5

Trustpilot

Really got the job done

Portico were great when it came to getting our flat sold, particularly Daniel and Natalie. They did exactly what they said they were going to do at every point, and made the whole process much easier. Thanks!

MG · 2 November 2022

★★★★★ 5/5

Trustpilot

Impressed with Megan Buchel

I recently had my first email exchange with Megan Buchel who is the person responsible for managing our property. I had asked her a number of questions spread across 3 emails, asked one question twice, and in one of my emails had accidently put some misleading information. I was really impressed that she answered all the questions in full, at the same time making me aware of my misleading question. In my experience this is pretty rare and as a first impression I have to give it full marks.

Chris · 17 April 2023

★★★★★ 5/5

Trustpilot

Efficient Phone Communication is Key

My working relationship with Portico goes back 11 years from Spencers time. I always find them professional and responsive. Although it is getting hard to get hold of some of them by phone (which I prefer as a personalised way of communication instead of cold emails) Marc continues to be excellent communicating promptly and addressing all the issues arising renting the flat in these difficult conditions. I recommend working with him as he gets things done! Similarly, Lara is great for solving many issues communicating by phone to speed up the process.

Basel · 9 February 2021

★★★★★ 4/5

Trustpilot

Woodford office

Annie has been amazing very helpful and sincere.The first agent I dealt with which I won’t mention was quite rude and it seemed to be so hard to get things done when things went wrong in the flat and there were a few things that did! I’m just grateful I had a fantastic landlord who stepped in to help. But Filiberto has also been good throughout my tenancy and they were flexible due to the current Covid situation. Not the most easiest of tenancies but I would still recommend

Amy · 7 February 2021

★★★★★ 5/5

Trustpilot

Ieva from Portico

Ieva from Portico I've been letting my flat through Portico for about 2 years now, and everyone I've encountered at Portico from the very first showing has been lovely. (Thanks in particular to Claudiu for helping me with everything during that process!) I've communicated with Ieva about my flat over the past year and she is always prompt in getting back to me and so very helpful with any issue I've had. She consistently goes above and beyond to deliver great service and can always fix any problem or help out with any request. I would highly recommend Ieva and Portico without hesitation.

Whitney · 29 January 2021

★★★★★ 5/5

Trustpilot

Saeeda Hamidi-Clapham Office-London

Saeeda Hamidi-Clapham Office-LondonAfter the initial hitch in trying to get in touch with Saeeda, which I believe was probably due to an IT problem but resolved promptly by her colleagues who immediately passed on a telephone message to her from me, her handling of the heating issue at my propety was faultless. Efficient yet friendly, nothing was ever too much trouble, furthermore her skill in liaising with British Gas was paramount in resolving my issue so for these reasons, I can thoroughly recommend Saeeda as a Property Manager.

Isabel · 26 January 2021

★★★★★ 5/5

Trustpilot

Above and beyond the help I'd hoped for

Portico in general has been very helpful. Helene in particular has helped me out on several occasions. She helped my wife and I find a great place when first moving to London.On the day we moved out of our first house, the garage door broke. We clearly couldn't leave it like that for the new owners so we told them we'd handle it and contacted Helene for advice. Within a day she had a handyman looking at the garage and giving us options. Helene and Sonya kept us updated throughout the Christmas period and took care of everything.When I first spoke to them I was hoping for some advice but they just handled the issue completely, quickly and professionally far exceeding any reasonable expectation I might have had.

Dexter · 24 January 2021

★★★★★ 5/5

Trustpilot

Skilled, knowledgeable professionals

They - that’s Paul, Caroline & Claire, were efficient, warm, empathetic & knowledgeable.I was impressed with the brochure produced which generated lots of footfall .I was kept up to speed by them throughout the process and their strong local knowledge & connections definitely enabled me to achieve the desired sale price.

Juliet · 3 December 2024

★★★★★ 5/5

Google

Was a little confused where to start but after speaking to Bartosz, I knew we were in safe hands. Bartosz was very quick to reply to any questions we had and helped us find what we wanted by really understanding our needs. Actually very thankful to have found him since we have had challenges with other letting agents before. A big thanks to Bartosz and the team at Portico!PositiveResponsiveness, Professionalism

David · 25 August 2022

★★★★★ 5/5

Trustpilot

Max and the Bloomsbury team were very helpful…

The Bloomsbury team were very helpful with my search for a place to let in the area. Max was knowledgeable and had the answers to any questions I had about lettings. I would recommend him for his professional service.

A · 30 June 2022

★★★★★ 5/5

Google

Our renting experience with Portico has been great. They resolve all issues reported in a timely manner, they are professional and kind. Our estate agent, Luisa, is amazing - she made our current tenancy the best we’ve ever had. Would recommend renting with portico!

Krisztina · 23 February 2025

★★★★★ 5/5

Trustpilot

Communicative and honest

I'm still in the process of securing a sale via Portico, but would like to share that my experiences so far have been really positive. Dealing with Sean and Samuel has been great - both have been very communicative and honest, which is exactly what I was looking for in a new estate agent. The great thing here is that their honesty in how I should approach the sale of my property (in light of the current situation) has resulted in a recent influx of interest, and an offer! Hoping it all goes well from here on in, but either way I would really recommend getting in touch with Portico if you're in the business of selling your property in Walthamstow. Thanks!

Michael · 2 October 2020

★★★★★ 5/5

Trustpilot

Jade and Portico are amazing

Jade was our agent at Portico and made renting the house of our dreams a reality. She put us first, made us feel top of her priority list and has made two friends very, very happy.We had all paperwork/legal bits sorted well in advance, and I can honestly say I have never felt more safe and secure going through an agent before. Thanks to Jade for all her work with us <3

Jasmine · 21 March 2022

★★★★★ 1/5

Trustpilot

AVOID AT ALL COST! HORRIBLE EXPERIENCE!

Since the beginning of the tenancy we encountered numerous issues. When agreeing on the flat with the letting agent, we signed the tenancy agreement for £748 per month, which after 2 days or so was changed by Portico and they emailed us with a change in rent per month to £800 as Landlord "wanted" more and earnt more before. We were unable to negotiate, as we had to move, and when Tenancy Agreement was signed, we felt like that it is too late to change things around. Just a few months after moving in, despite it being a "long term let", we received calls and emails saying that the landlord "changed his mind" and wants to sell the flat now. We therefore needed to go through the huge amount of stress and anxiety as nobody told us exactly what is going on, and how this will affect our contract. Additionally, we were without hot water and heating for more than 4 months despite it being a health and safety issue during the winter (our boiler missed an important part as per the engineer who came to check it, and was not able to complete the yearly gas certificate and test, as it was faulty and Portico/Landlord had no money to fix this urgently). At no point have we received an apology or a decent compensation for this from Portico. We decided to leave after a year, when our contract ended, however due to COVID19 we had to extend for an extra month, which happened after a long discussion, as they tried to force us to extend for another year!!! Needless to say that the rent would have increased of course! When moving out, I asked to be present when doing check-out inventory, but was greeted with Simon Martin, who were arrogant, rude, and belittling. They tried to keep all of our deposit £800, and even when trying to dispute with them, they were not listening, did not respond to emails or calls, and were not helpful at all. After a 2 month or so dispute process with TDS, thank God we managed to get most of our deposit back from this useless agency. Fellow tenants, please ensure if you at any point sign a contract with Portico, make videos and pictures when moving in, and before moving out. Otherwise the best is if you avoid at all cost. A total rip off, with unexperienced and unhelpful individuals, who will not care about your wellbeing and concerns.

Reka · 25 August 2020