Trusted Agent profile · London
★★★★★
1,305 reviews across 3 platforms
94 Lordship Lane, London, SE22 8HF
Portico's office in London, at 94 Lordship Lane, is rated 4.2 out of 5 across 1,305 reviews on three platforms, including 184 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleReally good service from Raz at Portico, through a long process!
Dear Gill Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotReally professional and amazing service
We had a really great experience in the Walthamstsow branch with Lady Niongo. She went above and beyond to make sure we got a property in a short period of time and was really friendly and gave us amazing costumer service. She got the sense of what we were after straight away and facilitated our viewings. I will definitely refer to her in the future.
5/5
TrustpilotAmazing Service!
Amazing, friendly Service! Was vey helpful and helped us throughout whenever we needed it! So greatful to the team and would recommend anyone looking for a property to use Portico!
Good AfternoonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
5/5
TrustpilotSanya was very sincere and kind …
Sanya was always helpful and responded back swiftly with any enquiries we had about the property.
5/5
TrustpilotMelka
Portico done my house sale very smoothly.sale was quick they were very helpful and supportive during sale process.big thanks to sale team.kara
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGrazyna Kotarba has been very helpful…
Grazyna Kotarba has been very helpful in resolving my problem regarding my buy to let propertyHava Hajebi
5/5
TrustpilotHelene has been very professional and…
Helene has been very professional and helpful for many years, and we are grateful for their services.
5/5
TrustpilotRegan Hutton - Thanks
Dealt with Regan Hutton with a deposit dispute. She was professional throughout and an extremely satisfactory conclusion was reached. Thanks
1/5
TrustpilotLack Of Repairs - AVOID!
Portico do not have sufficient resources to carry out property repairs on time, or at all. The property manager cannot be contacted by phone (prefers to hide behind emails), never rings you back and rarely responds to emails. They might come across very professional and promise a great service, but once you sign the tenancy agreement, and they get their commission, they don't care anymore.
5/5
TrustpilotFirst-rate service from Portico
I had an extremely challenging first-time purchase, with lots of difficulties thrown up by the lender etc. Sanyah and Sean at Portico - and Steve in their Finance department - were extremely helpful and responsive throughout the five months that it took to get it over the line. I couldn't have done it without them and am very grateful for their support and professionalism.
5/5
TrustpilotI had a pleasant experience with…
I had a pleasant experience with Portico. “Erick dos Santos” and “Holly Pearson” went above and beyond to help me ! Thank you !!!
Dear Deisi,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHad a pleasant experience renting…
Had a pleasant experience renting through Portico in Highbury.Louis dealt with professionalism and was always kind to reply to all my queries fast.Highly recommended!
Dear Laura,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
GoogleI wanted to extend a thank-you note to the Portico property management team who are always most helpful and supportive. And my special gratitude to Diogo who has gone time and time again above and beyond to make things happen. I wish you all the best.
5/5
TrustpilotSanyah has been very helpful
Sanyah has been helpful, determined and industrious in assisting me purchase my flat. Highly recommended.
5/5
GoogleExcellent service provided. Alena Bartonova was professional and helpful, prompt to answer our questions, very knowledgeable. I would highly recommend Portico.
5/5
TrustpilotSuper experience
My partner and I are moving to a property managed by Portico and our experience has been really positive and easy going. Samuel who has been helping us with securing the property has been really helpful in keeping us updated, and is always friendly and quick with responses. Overall, it's been a really good experience and would recommend Portico to anyone looking for their next property.
5/5
TrustpilotIeva is a marvel
Ieva is a marvel, she is super efficient and reliable with excellent customer satisfaction from me.
5/5
TrustpilotThis specifically relates to Helene who…
This specifically relates to Helene who arranged payment of deposit in January 2021 relating to a tenancy that ended in 2018. She attempted to ring and email me to make sure I was aware the payment hadn't been made at the time and to check my details were correct. I appreciated her persistence and speed of sorting the matter once it had been discovered.
5/5
TrustpilotMy dealings with Portico have been…
My dealings with Portico have been mainly with Helene of their Accounts Department. I have found the service given has always been friendly, professional, efficient and very helpful, no matter what my queries or requests were.Portico currently deal with my property and as a landlord, I find that they take all of the stress away from the legal compliance issues and always give me the best advice.
5/5
TrustpilotKumanjan has been always helpful and…
Kumanjan has been always helpful and friendly. Dealt with my account queries very quickly and in a professional manner.
5/5
TrustpilotHad a great experience with Portico.
Had a great experience with Portico. Thanks to Alex who was very helpful and made everything simple. Would recommend!
5/5
TrustpilotAlex was very friendly and professional…
Alex was very friendly and professional who went over and above to help the whole process along, greately appreciated
1/5
TrustpilotAwful
Since my review on 6th June I have emailed Portico again, to sort out the problem. In my email I wrote that a quick google to look at the reviews from Portico shows that our case is not standalone. Since then, they miraculously have loads of good reviews. This sums up Portico in one. Don’t fool for it, they are the worst agency in the UK.
5/5
TrustpilotCasey installed a couple of alarms for…
Casey installed a couple of alarms for us. Very happy with the work that was carried out.
Dear DennyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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