Trusted Agent profile · London
★★★★★
1,394 reviews across 3 platforms
5 Clapham Common South Side, London, SW4 7AA
Portico's office in London, at 5 Clapham Common South Side, is rated 4.2 out of 5 across 1,394 reviews on three platforms, including 282 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI recently dealt with Nattalei when looking for a rental and was impressed with her friendliness and positive attitude. Nattalei was always very responsive and easy to deal with. The gift pack she gave when I moved in was also a nice surprise!
Dear Oliver Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GooglePortico have handled the rental of our flat for several years, both on a partial and a full management basis and through some difficult situations. I have found them to be extremely helpful with good communication and understanding. Andrew Murphy has been excellent as has Saeeda Hamidi who managed a renovation project that did not go smoothly, as well as arranging replacement furniture etc very efficently and always with an eye to cost and value.
5/5
TrustpilotGreat Experience
My partner and I have recently rented a property through Portico and have had a fantastic experience with the Walthamstow. Our estate agent, James Wackett was helpful, informative and made the whole experience run very smoothly. We would very much recommend the company based on our experience.
Dear LaurenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRecent purchase of a property with Luidmila at Clapham portico. So helpful, flexible with viewings, great correspondence. Thank you Luidmila
Dear Caroline Phillips Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMany thanks to Fahad for helping us find our flat. He was very helpful throughout the process and great at this job.
Dear Dominique Wilson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
TrustpilotAs a landlord I reluctantly pulled out…
As a landlord I reluctantly pulled out of a letting because I didn't trust the negotiator, who found to be a glib smart @rse.
Dear Mr George Shaw We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
GoogleSamuel has been great! Thank you Portico!
Dear Phoebe Emily Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleVithu Chandrasegaram Portico has been a wonderful property manager. In recent months he has managed an upgrade to our garden with great attention to detail and fast and clear communication. He has listened to what I would like and ensured …
Dear Tonka R, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! … More
5/5
TrustpilotGreat Standard of Service
Finding a flat with Portico was a great experience in which the entire team were extremely helpful and accommodating. Salman Peerally was extremely responsive and knowledgeable about the property and he kept us informed of all deadlines. Thank you Salman, and the rest of the Portico team, for your assistance.
Dear Arthur,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHelpful and Honest Agent
Just finished my lease with portico and I had a great experience working with Annie. She was friendly and helpful. Communication was quick and clear throughout, and she made the whole tenancy process feel stress-free.
Dear Kimberly We greatly appreciate your 5-star review and the time you took to share your experience with Annie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleRe Portico Clapham Common office. Rented a property from portico for a year. When we moved in it was not clean at all. Found mouse droppings, which was reported but not believed until we actually saw the mouse. Did not give us a complete inventory. Actually gave us an inventory for the wrong property. After telling them they did nothing about it. Not really an issue as tenants but the landlord was annoyed. At the end of the tenancy had to chase multiple times to try and find out what was happening as no clean or inventory had been done on move in. Just got told they would get back to us. Still went through all the usual processes without actually having discussed with us what was going on, or communicating to their own staff. Honestly the most incompetent and useless estate agents. If you’re renting it’s fine as they do nothing to confirm the state of the property on move in, but if you’re a landlord definitely not ideal and would complete avoid! I cannot stress enough how incompetent and useless they are as estate agents.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleRecently moved into a property managed by Portico. The move in process was smooth and they were very accommodating of my tight timelines. I primarily dealt with Nattalei and she was very responsive and helpful. Would recommend.
Dear Anirudh Mathur Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWe were extremely happy with the…
We were extremely happy with the excellent service provided by the portico office, in particular Jade Pope, she made herself available to us whenever we asked for help/information, and the whole portico team were polite and professional, recommend anyone who’s looking for estate agent help, to seek out portico, terrific service.
Dear Leah-holly,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExceptional agent
Gergana is an exceptional agent. She went above and beyond to make sure that the property was suitable for me and my family. She helped to maintain a smooth communication with the landlords. I feel incredibly lucky to have been able to work with her.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI would like to thank the Portico team…
I would like to thank the Portico team especially Daniel,Imran and Natalie for arranging appointments with relevant potential buyers,keeping me constantly updated with the progress and then once again keeping me updated once my sale had been agreed.They are not only business like ,they are polite,courteous and friendly.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotKieran Downey is always a good help and…
Kieran Downey is always a good help and very efficient to respond. He always sort out the problems regarding heating appliances and all very quickly. We’re Tenant of portico since last 7 years and never had any complaints. They look after the tenants in a very good manner. Thank you very much
Thank you again for taking the time to let us know how we did. We hope you have a great day!Many thanks, Customer Care Team
5/5
GoogleIt was an absolute pleasure buying our flat with Holly and Kate at Portico. Despite some of the challenges we faced along the way they were unbelievably professional, patient and helpful in ensuring it was a seamless and stress free (as possible) a process. Having seen over a dozen flats, Holly was by far and away the easiest agent to work with, and was honest throughout avoiding the usual smoke and mirrors other agents employ! As a team we could recommend them more!PositiveResponsiveness, Professionalism
5/5
TrustpilotVery professional team
The whole Portico team have been incredibly professional. I have rented and since sold a property with them, particular thanks to Daniel on the final transaction. At times it’s been a hard transaction but Portico smoothed this all out, and were always available to help.
Dear LizCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAmazing support from Liudmila she has been fantastic all the way through the selling process
Dear G R We greatly appreciate your 5-star review and the time you took to share your experience with Luidmila. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotPolite
Thanks Michael for assisting me with all my enquiries,Looking forward to my viewing. Once again thank you!!!Lina
Dear LinaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Michael a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotPortico sales
Portico, Askew Rd office were great. They kept me informed by email and phone. At all times, during the sales process, I felt supported. Their advice was important. Their calmness, bred of great experience, made what is an inherently a stressful time that much more bearable.
1/5
TrustpilotSpam
These guys will not stop spamming me with completely irrelevant property listings that I never signed up for. I also block every e-mail and they send them from different accounts.
Dear EnGB17, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team
5/5
TrustpilotDishal is my new property manager and…
Dishal is my new property manager and so far he has been very proactive, professional and helpful. He has been easy to reach and quick to respond. There are a couple of issues that have been unresolved since I've moved in but hopefully as he's taken over these will be dealt with quickly. Thanks Dishal!
5/5
TrustpilotDensel was excellent
Densel was excellent, off the strength of our dealings with him I will always recommend portico. Communication was excellent, listens to concerns and even gave the odd call to see if everything was okay with the family and me! Ilford your lucky to have him
Dear DumisaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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