Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe most useless Agent in London. Once the contract is signed, they are completely Unresponsive and Unaccountable
Johnny · 21 October 2023
Agent replied · 17 June 2024
Dear Johnny Graham,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotHighly recommend Portico Agency
Highly recommend Portico Agency! Especially Walthamstow Branch where we were well taken care of by Samuel Johnson! Very friedny and quick communication. Thank you very much.
Katarina · 29 June 2020
★★★★★ 5/5
GoogleFlora at Portico Clapham was professional, incredibly swift and helped us find our dream property. We would recommend her and Portico to anyone in the future.
Jenny · 18 June 2020
★★★★★ 5/5
TrustpilotAmazing service
Great service, Sean was excellent and very helpful, he had so much knowledge and helped every way he could, would highly recommend using Sean at Portico.
Mark · 17 June 2020
★★★★★ 5/5
TrustpilotGreat service
Portico helped me find a new flat that fits my needs, and have been professional during the process. Special thanks to Sanyah who assisted me throughout.
Tim · 16 June 2020
★★★★★ 1/5
TrustpilotAVOID - PORTICO DOES NOT HONOUR CONTRACT
Avoid using portico property at all costs. They are yet to return our deposit despite us moving out over a month ago and are now claiming that certain clauses in our signed tenancy agreement are ‘guidelines’ and that they do not have to honour their side of the contract. They will do anything to keep your money and are without doubt the worst estate agent I have ever had the misfortune of using. DO NOT USE PORTICO.
Jack · 16 October 2018
★★★★★ 5/5
TrustpilotIeva from Camden is a great property…
Ieva from Camden is a great property manager, she is very easy to deal with, very responsive, helpful and an all round pleasure!
Elliott · 20 January 2021
★★★★★ 1/5
TrustpilotWorst experience ever when getting my…
Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give an explanation as to why, communication is very limited and pretty much kept saying will be in touch tomorrow.
SuperMario · 10 April 2024
★★★★★ 4/5
TrustpilotQuick response and very efficient .
Jonathan · 18 May 2024
Agent replied · 17 June 2024
Dear JonathanWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
★★★★★ 1/5
TrustpilotNever ever go to them.....
Dealing with them traumatized me and my family. They are very unprofessional. It was hectic two months for us. They have breached the contract, effectively rendering us homeless with our 1 year old baby. Never ever go to them.....
Masud · 29 April 2024
★★★★★ 5/5
TrustpilotAs an landlord who travels abroad…
As an landlord who travels abroad frequently, it is very reassuring to be able to deal with Mia Walcott-McCormick @ Portico. I have had the pleasure of dealing with Mia on several occasions over the past year for all manner of items, e.g. rental renewal, legal licensing for new housing regulations, general maintenance and repairs and it is an absolute pleasure. She is consistently prompt and professional in all communications, both verbal and written.
BeeP · 5 February 2020
★★★★★ 5/5
TrustpilotNatalie Banton was a superstar
Natalie Banton was a superstar! Really quick, efficient, polite, and helpful. Thank you Natalie!
Laura · 7 July 2022
★★★★★ 5/5
TrustpilotRashad was very helpful from start to…
Rashad was very helpful from start to finish. He gave me great advice regarding the sale of our house and the whole sale process ran very smoothly.
James · 9 August 2019
★★★★★ 5/5
TrustpilotNatalie Banton was a pleasure
Natalie Banton was a pleasure, so polite and helpful for the processing of our deposit return. Thank you.
Gareth · 4 December 2021
★★★★★ 5/5
TrustpilotGreat service and helpful staff
Great service and helpful staff. Quick to respond to my queries in a polite and professional manner, would definitely recommend Sean in Walthamstow branch.
Mrs · 20 August 2020
★★★★★ 5/5
TrustpilotAnnie
Annie, has been really accommodating from the moment we decided to rent through portico. She has been super helpful and always kept us in the loop, we have been able to trust Annie and the advise she has given. She has clearly listened to our requirements and helped us through any concerns we had. We are very pleased to be renting through Portico and look forward to a long term relationship.
Keyury · 26 November 2020
★★★★★ 5/5
GoogleI would recommend Portico wholeheartedly - after 6 long and painful weeks of searching, Sian from Portico's Clapham office saved us from any more misery! When we reached out to Portico to request a viewing, Sian recommended a different property which she thought would suit us better, and it did. She has been helpful and kind and made the process incredibly smooth.
Francesca · 18 June 2022
★★★★★ 4/5
TrustpilotGood customer service
Aleksandra has been very patient and attentive to the situation, and has helped us with our issues regarding the moving out process.
Nicolas · 28 January 2021
★★★★★ 5/5
TrustpilotGreat service
Natalie Banton has been very patient and polite, I feel grateful with her help with my final contract.
L · 3 November 2021
★★★★★ 5/5
TrustpilotHappy to help
Worked with Tembi some years ago and still in touch now and then. Always happy to answer my questions and give advice.
Sue · 18 January 2021
★★★★★ 5/5
TrustpilotImpeccable service
Impeccable service! Today our bathtub was replaced by 2 professionals - Jordan and Zudi. They provided an outstanding service and left the whole bathroom sparkling of cleanliness, like brand new room! Great experience! The gentlemen were also polite, collaborative and friendly! Thanks!
Mickey · 9 February 2024
★★★★★ 4/5
TrustpilotGreat Team...
I have worked with Portico for a long time as a Landlord and can say, my experience with them has been positive. It has been almost 15 years and they are a great team, very knowledgable, helpful and aim to do there best. Helene and her managment team look after me all the time, with her correct advice and feedback. I will recommend them to anyone looking to get onto the property ladder.
Ricki · 22 February 2020
★★★★★ 5/5
GoogleMaintaining a flat that is virtually perpetually let is almost impossible - especially with Covid in the picture. However, recently, Portico , with the help of one of my neighbours, managed the impossible by fitting sound proofing and new carpet to half my flat in only 4 days! Holly and Patrycja from Portico excelled themselves in coordination and collaboration.PositiveResponsiveness, Professionalism
Ros · 28 August 2022
★★★★★ 5/5
TrustpilotThank you !
I’m very happy with the service Lara provides. Always efficient, polite and there to help when I need it!! Thank you Lara, thank you Portico!
Valentina · 12 February 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
