Trusted Agent profile · London
★★★★★
1,402 reviews across 3 platforms
5 Clapham Common South Side, London, SW4 7AA
Portico's office in London, at 5 Clapham Common South Side, is rated 4.2 out of 5 across 1,402 reviews on three platforms, including 289 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleI wouldn't use Portico ever again. If they need to do work in the property, get them to do it before you move in else it'll never get done! Damp on the kitchen wall, 2 out of the 4 oven hobs don't work, haven't fixed the hole in one of the steps, the oven was supposed to be deep cleaned... They're not concerned with helping you nor honouring what they said they'd do after you've signed the papers. It's that simple.
1/5
Google- Agents ignoring your calls and emails. - you pay £125 pp for references but guess what, they're not going to do it for you. You have to provide them with all of it. - adamantly informing you 10 minutes before you're due to move in that your check in has been moved to the next week. Apparently having an argument helps a lot as it has been reluctantly resolved within 30 mins. - chasing you for rent even though you have settled it a few prior, because it's hard to check their emails. Over great service (sarcasm).
1/5
GoogleThey are the most useless estate agents I have ever encountered. Act very good when finding somewhere to rent, however when it comes to moving out and sorting out deposit the agents seem almost impossible to follow up, always trying to defer you to someone else. Took 3 weeks from having our notice to get hold of the estate agent dealing with it to come back to us despite many emails and phone calls- in the end someone from a different department had to step in! Now we have moved out a month ago, and are yet to here about whether they want to deduct any money from our deposit, knowing that the checkout report was sent to our landlords 2 weeks ago. We had to contact the landlord ourselves and they are having the same issue chasing the team up constantly. No matter how many emails or calls you do- it is very tiring and really unprofessional.
1/5
GoogleWe are amazed and extremely disappointed in how terribly Portico has handled the check out of our property. We are still awaiting our deposit 40 days after our check out, they have ignored our calls and emails for the past month and we have had to approach the TDS to get our deposit back, which we are still yet to receive. Pouriya who is looking after our account appears to be 'on holiday', 'in a meeting' or 'at lunch' every time we call, with our calls never being returned. Just a quick google proves we are not alone in this, with countless other reviews showing they are doing the exact same thing to a number of other tenants. We had a fairly good experience with Portico in our time renting with them, but after this shambolic experience we will be going no where near them, and neither will any of friends when we come to buy a property in London.
1/5
TrustpilotTerrible company for tenants
I rent a property managed by Portico and since they took over, the service we've received has been the worst I'd ever experienced before. It's diffult to get in atouch with them - I prefer emails since I like to have everything in writing, but they often don't respond to email at all. Repairs take months to be done. They charge very high moving-in fees and contract extension fees every year. I'm really not happy with them, but what can I do? I advise all renters and landlords (if they care about the well-being of their tenants) to not use their services.
5/5
TrustpilotI had a great experience with Pórtico
I had a great experience with Pórtico, especially with Erick, always willing to help, helpful, very knowledgeable. I didn't have any difficulties in renting my apartment because Erick gave us all the support
Dear JenniferCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotEasy and efficient experience
Easy and efficient experience, Erick has been really helpful for me & my Partner throughout the process.
5/5
GoogleAmazing service. Specially Nattalei was very helpful
5/5
TrustpilotProfessional and friendly service!
Professional and friendly service from start to finish. Aaron was absolutely brilliant, I would recommend him without doubt. He was very helpful and efficient. Thank you again!
5/5
GoogleIvett is great in lettings, very helpful and has a good area knowledge . I managed to find my dream place, I live here for almost 2 years now !
5/5
GoogleThanks a million for your great service Ivett - wide range and knowledge you have about your job and you know well the area which is very useful when one is looking for a nice location to move to! You've been the most professional in the Property business so far we've experienced. Happy to know that we can come back to you with a trust if there is any issues or just a simple question. Thanks again!!! :-)
5/5
TrustpilotThank you sooo much
I want to say a massive thank you for all your help Annie!! You made everything a very smooth process you were so helpful with everything.
5/5
TrustpilotProperty management and eventual sale
The five stars tell their own story. I don't for a moment regret contracting the management and eventual sale of my property to Portico (Forest Gate and then Ilford offices).
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMany thanks to Helene Tyler in the…
Many thanks to Helene Tyler in the Accounts Department at Portico for her support and prompt responses to my emails regarding completing my tax returns.
5/5
TrustpilotVery good service from the Lettings…
Very good service from the Lettings team through to Property Mangement. The Accounts team are very responsive too and I have had great service. Kristian Muzzelle is excellent
5/5
TrustpilotSamuel Johnson was my agent
Samuel Johnson was my agent. He displayed great local knowledge and was a pleasure to deal with in person and over the phone.Definitely recommend Portico Walthamstow
5/5
GoogleThese lot know the true meaning of professionalism, and truly care for their customers/Landlord's. A happy landlord is a happy tenant! Especially Patrycja/Saeeda
1/5
GoogleThey are terrible. The flat we got was not clean we got in. Our shower has been broken for half a year now and still isn't fixed. We are doing their job by phoning the contractor who will not pick up calls or fix it properly. Beyond disappointing. Now we are moved out and it's been 2 weeks without a response. No inventory, not a single call or email and importantly they still have our deposit. I called and they just didn't have a clue. Something about calling us back but really they were just stalling because clearly they had no idea we moved out.
4/5
GoogleI have been tenant via Portico Agency twice now. The team is very professional and efficient with their process. They brief the prospective tenant at the start of the process to set up clear expectations and what will be required from them at what stage. They keep the prospective tenant informed throughout the process regarding the status of the application and are fairly flexible and very considerate should there be any complications or delays from the tenants side. In addition to having fairly decent properties to offer around clapham area, I have found them to be very responsive as well i.e. any queries or complaints are responded to within hours or so.
5/5
TrustpilotOutstanding service!
Excellent communication, efficient and professional. Met my requests and were honest and transparent about what could be delivered. In addition, very personal service. Excellent suggestions and referrals for mortgage and legal assistance. Would have no hesitation using their services in the future.
5/5
TrustpilotNatalie Banton was extremely polite…
Natalie Banton was extremely polite very helpful very explanatory and very patient and a very nice person to deal with.
5/5
GoogleNattalei helped us a lot in this crazy London rental market. Thanks to her, we are now settled in our new home.
Dear Burak Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotThey are only quick on the raising rent notice
They are so slow on helping tenants.They took 4 months to fix our blinds. We have reported water leaks in our house, never been fixed. Once they replaced our clothes washing machine with a broken second hand they need it to replace again after some cloths being damaged.AVOID THIS AGENCY!
4/5
GoogleI have just moved into my new rented flat following agreeing the letting with Portico, and was pleased with the experience. Our contact Ivett, was quick to organise viewings for us to fit our schedule, and showed us properties that fitted our needs. After giving an offer to rent the flat, we were kept regularly up to date with progress, which was welcome. Once our offer was accepted, the office was very responsive to our questions and emails - more so than I have expected from our estate agent experiences. Move in was also quick an convenient, even with a little house welcome gift! My only comments: - Portico are very demanding for down payment of cash upon agreeing rent, giving only a few working days notice to pay the deposit and first moths rent. Given that we agreed the letting more than a month in advance of the contract starting, this was a little bit of a surprise, and they were non-negotiable on this. - The flat was in good condition when we moved in, but not enough care to check the property had been taken as I might have expected - broken lightbulbs, non-function fire alarm, few broken fixtures - items that I would expect to have been checked and fixed prior to our move in. I hope Portico continue to meet expectations throughout the term of our rental.
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