1/5
GooglePretty poor. Your rep didn't know who were & was unaware that there would be another couple. Very unprofessional.
Trusted Agent profile · London
Portico London reviews
★★★★★
1,305 reviews across 2 platforms
163-165 Hoe Street, London, E17 3AL
Portico's office in London, at 163-165 Hoe Street, is rated 4.2 out of 5 across 1,305 reviews on two platforms, including 246 Google reviews rated 4.4.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotExcellent Estate Agents
Portico property have preformed well right from the start. Starting from the valuation to the marketing and photography of the house. The staff are polite ,attentive and very professional. I would highly recommend them.
4/5
TrustpilotI had my Portico manage my property on Airbnb
I had my Portico manage my property via Airbnb while I have been away. They have been very efficient and made sure it’s close to fully booked. I would recommend them for anything looking to Airbnb their property hassle free
5/5
TrustpilotHelene is fantastic !
Helene in accounts is absolutely fantastic I have worked with her over many years and she is always available to explain things no matter how small - really recommend her. She is very efficient and great at her job !
5/5
TrustpilotNathan Powell
Nathan Powell has proved to be a determined and pro-active agent and resolved a difficult situation with speed and charm.I can recommend him and will be in touch when I will be ready to put my house on the market
1/5
TrustpilotInept
I have been a tenant for over two years now, and must say Portico's ineptitude never ceases to amaze me, whether it is with mismanaging lease renewals, arranging inspections, or indeed going back on previous agreements - not to be trusted.
5/5
TrustpilotI had an amazing expérience with…
I had an amazing expérience with portico moving into my 2 bedroom flat with Annie’s support who was very professional, patient end and friendly. I highly recommend for anyone looking for somewhere to live to choose portico.
5/5
TrustpilotI had a pleasure to get help from…
I had a pleasure to get help from Alexandra Galla. She was very helpful and knowledgeable. She had advised what I should have done with the problem. Nice and very pleasant to talk to, thank you!
5/5
TrustpilotRegan Hutton
Regan Hutton, helped massively, whether my query be relevant to her department or not. Her understanding of housing law is -somewhat- outstanding! She is an asset to Portico and I look forward to dealings with her in the future
5/5
TrustpilotThanks Portico!
Love receiving the emails from Samantha, they make my week and have useful tips which hopefully I’ll eventually be able to use when getting on the property ladder in London. Love the portico places idea as well. Thanks guys
5/5
GoogleThank you portico you have Been a great help in finding a house. 100% recommended
5/5
TrustpilotRental in Leyton
Rental in Leyton. Brilliant agents,. As a Landlord have been using Portico Leyton to help rent my property over a number of years and always find them to be friendly, professional, helpful and reliable. Marc McIlveney and Gokhan are great.
1/5
TrustpilotIncompetent/seemingly unlawful conduct.
In sum:
Agent replied · 23 October 2024
Dear James, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
TrustpilotThe best customer services which is…
The best customer services which is always provided (specially by kieren downey).Really happy that whenever we have raised any issue or concern, its dealt with straight away. Very helpful and professional team. :)
5/5
GoogleThe team are always extremely professional, understanding and always go the extra mile. I would highly recommend to anyone looking to rent, buy or sell a property.
5/5
TrustpilotPortico handyman
Portico handymanI recently used this organisation for a property not managed by Portico. They provided good service (both Sonya Andonova and the tradesmen that she arranged) to fix a patio door and I was pleased with the result.Paul S.
5/5
TrustpilotReliable & good customer service
Prompt response proactive good advice works hard to get your property let. Remembers me as the client & readily accepts calls or calls back within reasonable timeframe. Have built a good working relationship.
5/5
TrustpilotHelene at accounts
I have really always been impressed with the professionalism from Helene Tyler at accounts....if there is ever a query....Helene investigates and responds the very same day! Keep up the good work!Michael W. at Rowhill Properties
4/5
TrustpilotPortico Places is top notch!
Really enjoyed my Portico experience and the Portico Places programme is both brilliant and original. Only wish there were more participating companies in Hammersmith, that would make my rating five star. Thanks Portico, keep it up! Very refreshing.
5/5
TrustpilotSuper efficient and friendly
Super efficient and friendly. It's quite difficult to find a good estate agent in London but I can definitely recommend Portico and Sanyah -- I went from making an offer to moving in within a week.
5/5
GoogleVery professional, excellent attention to detail. A pleasure to deal with! Highly recommend. Mike & Tom
5/5
GoogleMet Gergana on a viewing, she was really helpful and answer all of out questions. Thanks.
5/5
GooglePortico were fantastic from our initial viewing to receiving the keys. Any questions or issues we raised, they dealt with immediately and professionally. Would highly recommend
3/5
TrustpilotPortico
Let's go Portico
Agent replied · 22 September 2026
Dear Flo, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
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