Trusted Agent profile · London
★★★★★
1,305 reviews across 2 platforms
163-165 Hoe Street, London, E17 3AL
Portico's office in London, at 163-165 Hoe Street, is rated 4.2 out of 5 across 1,305 reviews on two platforms, including 246 Google reviews rated 4.4.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Mr Salman!
Excellent service from Mr Salman. He helped us to find perfect place to rent and made the whole process very smooth. He was very professional and helpful through the process. Strongly recommended to anyone! Thank you very much Salman!
Dear Ahmet,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI would like to say a big thank you to…
I would like to say a big thank you to Annie for being very helpful and reliable during the rental process. Do not hesitate to contact Annie at Portico.
5/5
TrustpilotI had my renewal contract with Mia and…
I had my renewal contract with Mia and she was very king to assist with all the process.Everything was very easy and i would like to say thank you one more time Mia for your support.Marius
1/5
TrustpilotAbsolutely rubbish today because of…
Absolutely rubbish today because of them me and my kids are homeless for next 3 days and the audacity is that they want me and my small kids to stay at the place where painting of house is in process which we will been informed earlier will be minimal however its alot
5/5
GoogleAmazing estate agents, so happy thank you!
Dear Olivia Burge Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThanks Dominic!
As a buyer, I guess you have to just hope you’re getting a good estate agent as many out there in the market don’t seem to care much but I was lucky enough to get Domininc from the Hammersmith branch, who was just a star. He kept me informed throughout the entire process, super proactive, quick to respond to emails, always willing to help and, again, quite fast to come back with answers. I honestly wouldn't think twice before reaching out to him if I were to sell my flat or look for another to buy.
5/5
GoogleGreat service, easy to work with. James the star of the show, looked after us from viewing to moving in.
Dear Shane Mchugh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFor the first time renting in London…
For the first time renting in London and it was an amazing experience to deal with Louis. Very helpful and the renting process was easy and fully explained. I would highly recommend the Highbury office and Louis especially. Many thanks
Dear Bogdan,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMe and my boyfriend are super happy…
Me and my boyfriend are super happy with the work of Sian Merrilees (Senior Lettings Consultant). She helped us a lot with our apartment located in Clapham North with excellent service. She is a very patient and positive professional. We really enjoyed her work.
Thank you again for taking the time to let us know how we did. We hope you have a great day!Many thanks, Customer Care Team
5/5
TrustpilotA top team
The previous review reflects exactly the experience I have had with Adam, Jodie and Ieva, they could not have been more diligent and dedicated to the task at hand and have achieved great results in a particularly testing environment. I also agree that their communication is superb, something I have not experienced with other property managers. And above all, they are exceptionally personable which has made some particularly tedious tasks all the much easier. A very big thank you one and all.
5/5
GoogleVery friendly and helpful staff. Special thank you to Sanyah who helped us find a house and get contracts signed within 2 weeks.PositiveResponsiveness, Professionalism
5/5
TrustpilotWe recently had a very good experience
Dear JasonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotMarc Mcilveney (Branch Manager) and his…
Marc Mcilveney (Branch Manager) and his team have been the contracted Management Company since the purchase of our property for the last 10 years. Marc has provided an outstanding all round service to our property interests and ensuring all needs have been met. Ensuring relevant certificates (e.g EPC, Electrical safety certificate and others) and Tenancy contracts, inventory checklists and maintenance checks were all in order and up to date. An online video marketing the property was made available during these unprecedented times of the COVID 19 Pandemic where physical access and viewings of properties are restricted. He undoubtedly looks after both the landlord and the tenants best interests, providing sound solutions to any issues as/should they arise. Highly recommend their service.
5/5
TrustpilotTrustworthy and Professional
I have had nothing but excellent help and service from Portico especially Vatche who has assisted me in making all the correct choices regardless if they got the gig. Trustworthy and professional.
5/5
TrustpilotVery good agent especially Sean Hewitt…
Very good agent especially Sean Hewitt in Walthamstow he helped me the whole way through the property transaction. Would highly recommend Sean as the best agent I have dealt with in ages, nothing was to much. Thanks Sean
5/5
GoogleGreat experience Great viewing and helpful information with local area. Quick correspondence. Thanks for all your help Michael.
Dear Charlie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotKnowledgable and solid professionalism
Knowledgable and solid professionalism. Approached Portico as I wanted them to come and value my property for rental. Dealt with a manager (I believe) Named Vatche Cherchian. I’d invited 3 different companies to come and give me a valuation. Decided to go with Portico as they were very down to earth, but most importantly weren’t trying to over exaggerate what I could/should achieve just to secure the deal. Ended up going with them and I’m very happy with the outcome. So much so that I’m using them to sell a property as well. The industry is full of agents - which is great, but it’s good to know that agents such as this one can still have a normal 1-1 discussion with you in a highly professional and pleasant manner. Had a mini incident where I thought I’d left the front keys on the door and was quite a bit away from the property: agent went to the property on what was his lunch break to check! Ended up that I dropped them down the side of my car seat... but the fact that Vatche did that was very appreciated.
5/5
TrustpilotFantastic Service
Samantha and the team have always given first class service and clear communication. It is fantastic to work with a company who care so much for their customers and enjoy going above and beyond expectations.
5/5
TrustpilotFlora was lovely!
We dealt with Flora. She was lovely, helpful and prompt in answering our queries. She also was brilliant in getting us booked in to view flats early and she respected all the COVID-19 guideline.
5/5
TrustpilotI would like to thank Casey who done…
I would like to thank Casey who done the re-grout In our bathroom yesterday. Fantastic job.Recommended ******
5/5
Trustpiloti had a viewing with densel
i had a viewing with densel and he showed 3 properties and even though we didn't buy with him he was very helpful with our search. to the point where i had to write a review so fair play
Good morning,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery helpful, Gergana was very on the ball getting everything sorted for us
1/5
TrustpilotWORST AGENT: you will be at exploitation risk.
Despite government ban on admin fee , the below amount was demanded by portico for the renewal of our contract, after being with them for 5 years.BELOW EVIDENCE FROM MY EMAIL SENT BY DAVID BARRY "For the time of Portico staff. This includes the RCs, Paralegal (references), Property Management/Administration Front Office, 4hrs = £136(£34 an hour, which is £17 per hour people cost plus £17 cost of a Zone 1 London head officeAdministration including all calls, text messages, emails, letters, postage, fax, photocopies, scans = £50In-house Counsel (£150) and Paralegal team (£60) ensuring that all documents and processes comply with a all legislations that pertain to the transfer of obligations, landlord and tenant rights, deposit protection, contracts etc". David needs a refresher customer care training. He is making landlords to lose their good tenants with his poor customer service.
1/5
TrustpilotUnprofessional agency!!
Unprofessional agency!!! We were trying to arrange a view to rent a property. During the call, a worker named Rob T ended the call to our face without even listening us properly. Even though the rent price is below the legal limit that we can rent, they did not give us a chance. I hate UK rental agencies. They are very spoiled and not helpful to students. There should be legal regulations for these kind of things.
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