5/5
TrustpilotQuick great friendly service
Quick great friendly service Thank you to Michael and the tean
Trusted Agent profile · London
Portico London reviews
★★★★★
1,305 reviews across 2 platforms
163-165 Hoe Street, London, E17 3AL
Portico's office in London, at 163-165 Hoe Street, is rated 4.2 out of 5 across 1,305 reviews on two platforms, including 246 Google reviews rated 4.4.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotIgnoring my calls and emails constantly
Portico have consistently ignored my calls and emails when trying to enquire into multiple different flats around east London, I’ve left many voicemails and continue to be ignored and not called back despite the singular time I actually got through to a real person I was told I’d be called back later that day with details to arrange a viewing. Writing this review in the hope they see it and sort it out
5/5
TrustpilotBest service we have encountered. Brilliant Estate Agents.
Brilliant and highly recommended!!Having had many bad experiences with many Estate Agents, therefore I admittedly went into this process with my guard up and I had very low expectations. However Bilal, Daniel, Alannah and the Portico team have been amazing from start to finish.Throughout this process they have been fast and responsive to any query that we had but also to my frequent requested changes.They enabled me to achieve a higher price than I anticipated and exceed the ceiling price of the street.I had a number of unscrupulous local Estate agents telling me that Portico had called it wrong however the house sale went through seamlessly and we could not have been happier.If you are considering a sale in the area I would recommend using Bilal, Daniel and Alannah before anyone else locally, noting that I still have a few rentals in the area and have thus experienced many of the others poor level of customer service.
5/5
TrustpilotTasks were completed to a high standard
Casey came around to do a few bits and bobs around the house. Tasks were completed to a high standard.
5/5
TrustpilotHighly recommended
I rented a property for a number of years through the Walthamstow office and then eventually sold. Sean Hewitt dealt with both the rental and selling and I can thoroughly recommend him and his team for always being most helpful friendly and very efficient. He was always at the end of the phone if needed and dealt with any queries I may have had straight away. He also recommended a good solicitor for the sale. Highly recommended branch of portico
2/5
GoogleMy experience with Portico has been quite Positive at the begging at the letting stage, despite some mistakes made by one of the letting agent. Sean (5 stars to him) is the best one and everything run smoothly when I have dealt with him.. but I cannot say the same about the Maintenance department...Still having an issue open since March. Awful experience with this side of the business...I don't think is normal to have a leak from the ceiling when it rains!!!NegativeResponsiveness, Professionalism
5/5
TrustpilotThank you Mia
I had some issues with my flat rental. Mia Walcott-McCormick was very helpful and promptly dealt with my queries and assisted in resolving issues which could otherwise have escalated. Thank you Mia for a professional yet personal service.
1/5
TrustpilotAppalling
Appalling. It has taken us over month to get out deposit back despite approval from our landlord. Disgusting, greedy and incompetent. Give us back the deposit we are rightfully owed.
Agent replied · 19 June 2024
Dear Chloe Carr,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotNick was great throughout the job
Nick was great throughout the job, was helpful and very tidy. Impressed compare to other tradesmen we have experienced.
1/5
TrustpilotAvoid at all costs if you are renting
Rented through their Walthamstow branch.High fees (which were legal then) but slow to fix anything. Refused to fix some things such as the back fence being non-existent. Tried to charge me £180 for my AST rolling over into a statutory periodic. Upped the rent by 10% without fail every 2 years.We were good tenants. Stayed there nearly 10 years. We fixed up the garden (eliminating Japanese Knotweed) and never missed any payments. We kept the place clean and tidy.When it came to the end, they tried charging a checkout fee and back-peddled when I asked if it was illegal (an old template by mistake). They insisted the property should be professionally cleaned by their cleaners, but it wasn't even a good domestic standard when we moved in. We refused and cleaned it ourselves.. They lied on the checkout report claiming that "detritus" was present on carpets and in the fridge. Fortunately I had hi-def video of the whole flat on the date I left (all tenants should do this) and when I suggested they might want to take account of this evidence when setting any deductions they backed down and gave me the whole lot back. Silly them as there was some wear and tear on the place they might have gotten away with, but they just chose to lie.
5/5
TrustpilotAnnie was an absolute delight
Annie was an absolute delight, she reassured me with advice with the current government guidelines and was helpful with the next steps for me and my family. Will look forward to speaking further with her.
1/5
TrustpilotExtremely high Landlord fees
I’ve been using portico as a landlord for a few years now as an agent to let my property. Recently I’ve had a terrible experience. Very slow to update me, the fees for basic items like registering tenants deposit is blatantly multiplied (they charged me £70 whereby it’s less than £20 to actually register it). Also they used to deduct fee’s on a monthly basis. They changed their T&c’s without warning so when my new tenant signed a 2 year contract they deducted 9% up front for 2 years which amounts to 3 months rent! I haven’t received any payment as the tenant pays them directly. Please avoid if you are a landlord. There are so many better agents out there that charge half as much and are much more honest and upfront
5/5
GoogleMe and my boyfriend recently moved to London during Christmas holidays and we were looking for a place to rent. After contacting several agencies, we received a phone call from Samuel Johnson, from Portico, who attentively showed us a place on the first days of January, still in vacation time. Just took him 10 min to arrive in place and showed us the property as a professional and respectful salesman. He went above and beyond to accommodate us in a great flat we can start to call Home. Thank you for your diligent follow up and make it possible.
5/5
GoogleI have been dealing with Sean Hewitt for the past 7 years, he is very knowledgeable about the area and always finds me a tenant without fail. I would highly recommend Sean and his team, thanks for all your help.
5/5
GoogleSean and Leah have done a good job. Leah is fantastic in helping the clients view the flats. Sean always patiently answers all your questions ... I can recommend portico to every one who wishes to let their flats .
5/5
TrustpilotExtremely happy with new property manager
We recently had Alice Franco Do Amaral come on-board as our new property manager and since then our experience with Portico has been overwhelmingly positive. Alice came straight in, inheriting a long-running issue from her predecessor, who hadn’t been providing an adequate service. Alice, though, has been brilliant from the get-go: she is patient, an excellent communicator, never goes missing, and, most importantly, gets things done. We are very grateful for the work she’s done on our behalf so far.
5/5
TrustpilotNew property manager Alice
New property manager Alice took over looking after our property just a few weeks ago and yet, she has been so efficient and brilliant at sorting out issues that normally drag out to months and months. So greateful to Alice for the way she understands the issues, takes ownership, finds providers and coordinates with the owner. She is clear and timely in her communications. She always follows up and makes sure issues are sorted. We are really impressed and greatful.Kristina
5/5
TrustpilotVery communicative and helpful
Samuel is helping me find a property in Walthamstow. He's great at staying in touch and sending over what we might be interested in. Fingers crossed he can help us find the perfect next home!
1/5
TrustpilotVery poor agents
Very poor service. We had multiple issues throughout our tenancy and had to threaten with ombudsman to get things sorted. This started at the beginning when the agent tried to trick my foreign partner into a lease without any break clause and lasted to the end of the tenancy when the agent then took an excessively long time to sort out deposit arrangements (>40 days to provide a breakdown of intended deductions). We only got the ball rolling again when we threatened to sue. I highly doubt they were transparent with our landlord either, as we had to frequently go through our neighbor who knew him to get things done. Never have I seen such a poorly managed estate agency (and I have seen many). Landlords, tenants, buyers and sellers should all stay away, they will cause you more stress than you need.
5/5
GoogleRecently purchased with my partner through Portico. Sanyah was very helpful from start to finish, was always available to answer any questions we had. Thankyou!
5/5
GoogleSanyah was a wonderful help. In a challenging property market, she was highly responsive and arranged viewings to give you the best opportunities for purchase.
5/5
TrustpilotA great team!
CP Creative has been working with Portico for many years now. We have a great relationship with many of the staff including Spyros and his team. They are a pleasure to work with.
5/5
TrustpilotIt can be a stressful experience…
It can be a stressful experience searching for a new home but Portico Property were great, with a special thanks to Magdalena from accounts who was extremely helpful. I highly recommend Portico Property!!
5/5
TrustpilotSharon Chebrot deserves a special…
Sharon Chebrot deserves a special mention for her help dealing with the local council and the Landlords Licencing system, very helpful and efficient.Megan Buchel is always thoughtful and very efficient, excellent at problem-solving.
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