5/5
TrustpilotMy agent Sanyah was absolutely…
My agent Sanyah was absolutely brilliant help me throughout the whole process always was willing to go the extra mile for me and my wife. Made the whole process very easy.
Trusted Agent profile · London
Portico London reviews
★★★★★
1,186 reviews across 2 platforms
12 Hartlepool Court, London, E16 2RL
Portico's office in London, at 12 Hartlepool Court, is rated 4.2 out of 5 across 1,186 reviews on two platforms, including 80 Google reviews rated 4.4.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotHORRENDOUS AGENCY
HORRENDOUS AGENCY. Tried to charge us £675 including £25 for the removal of a toaster that was there when we arrived. We supplied photographic evidence disputing a whole host of ridiculous charges including £40 for light staining on some £7 IKEA blinds. When we first arrived the house was filthy (despite our contract stating it had been professionally cleaned) which set the tone for the rest of the tenancy. We had mice and mould throughout the duration of our tenancy and they were useless with dealing with it. Do not use Portico - they are money grabbing sods!
1/5
TrustpilotESTATE AGENTS FROM HELL
Portico (Hammersmith) are terrible to deal with. They caused us problems from start to finish during our time renting. Communication started off great but then as soon as we signed the tenancy contract, they became impossible to get hold of! Any high reviews from tenants are likely to be people who haven't signed their contracts yet or have just moved in. We had a major leak and drain blockages that they refused to even look at until we had sent several emails over a period of around 5 months. They were incredibly slow to act and did not organise repairs for months after we sent them photos and videos of bits of the bathroom ceiling falling off!TENANTS BEWARE - they do not care to address any issues you may have and it could take several months of calling/emailing them 3 or 4 times a week before they respond. They were happy to cause permanent damage to the property which could easily have been avoided had they responded to us sooner. They eventually organised repairs which covered up the issue but the damage from the leak is permanent and will most likely cause problems again in the future. The landlord was likely not told that they took over 6 months to fix the issue so could have avoided this problem. We were not allowed to have any contact with the landlord. They stole from our deposit when we left. They attempted to charge us over twice the amount they had paid for the initial clean. Weeks after we requested proof of this clean, they eventually sent a receipt and begrudgingly reduced the amount they would deduct from our deposit to some extent. We did not realise at the time but they were deliberately trying to prolong it because disputes can only be taken up with TDS for 3 months after the end of the tenancy. They were slow to respond to us in order to pass this deadline. They are highly unprofessional and also have a huge turnover of staff who do not know how to hand over their work - whenever someone left, we would have to explain the issue from scratch and resend the email chains we had.Do not rent from these agents unless you want endless headaches.
5/5
TrustpilotPortico agency is friendly and helpful
Our experience with Portico has been very pleasant. Right from the initial viewing, the agreement documentation process and finally ending the tenancy. Portico was managing the property as well and attended to our issues in a timely manner. The end of tenancy was especially smooth as they have us an opportunity to rectify the cleaning issues for the purposes of the check out inventory. The Hammersmith office was helpful and Natalie from the deposits team did a fantastic job in retuning the deposit in super quick time. All this was possible due to the reasonable landlord we had.
1/5
TrustpilotUnprofessional and uncaring.
I found portico to be extremely unprofessional. We were overcharged for tenancy changes (above and beyond what is written in law) when my partner took over a tenancy mid-lockdown as my flatmate left. They were extremely slow to act on a building mouse problem. We were left without a fire alarm as a top floor flat, which is illegal not to mention dangerous. They would request access to the flat and not show up, or would turn up with no notice. Our emails were routinely ignored and we had to go through someone senior to get anything done. Apart from this one individual, they were very rude and always sided with the landlord. We were not given the opportunity to attend our check out inventory either, and they attempted to charge us for things that were evidently in the check in report and there from previous tenants. I cannot be clear enough about how bad my experience was.
1/5
TrustpilotI have terrible experience with PORTICO
I have terrible experience with PORTICOWhen we made an offer we want £50 reduce and install internal door lock for extra security. and member of their staff yes landlord accept our offer.so we organized all process to move in to pass reference something like this. However only one day before they just said to me we need install internal door lock ourselves Also they said in person this flat comes with car parking even I asked twice however they suddenly change no parking come with this flat.I asked to fix things which is not working but they don't do anything more than a week Just ignore. avoid this company.+ additional informationthey just report this review instead of find out solution.I think they just report when customer left one star review. once you sign with them they never fix your problem asap please avoid. Even there is one racist rude manager said I don't know well because I'm immigrant ...
1/5
TrustpilotI useed to SO happy with Outlook but…
I used to be SO happy with Outlook but since they rebranded to Portico,it's been a nightmare. From no support with rent collection (late every month causing me financial distress), bailiff knocking at my door as the tenants have not paid the council tax, to canceling check out report and then charging me for it! DISASTER!
5/5
TrustpilotGood service
Portico has been dealing with our property for a couple of years and we have been very happy with their service. Spyros has been particularly helpful managing our recent contract renewal.
5/5
TrustpilotProfessional and Helpful
We have worked as a contractor for Portico for a number of years and they remain one of our most professional and dedicated clients. Great communication between ourselves and all areas of the business really help ensure our day to day tasks run as smoothly as possible. Special mentions must go to Simon Martin and Kristian Muzzelle. Their flexibility, eye for detail and professionalism have been the cornerstone of our successful working relationship. We couldn't recommend them highly enough.
5/5
TrustpilotMeeting with Sean
Sean was extremely friendly and informative when he came round to veiw the flat. He gave excellent advice on my current situation and i'd highly recommend him to anyone seeking help regarding property.
1/5
TrustpilotA hole in the wall and illegally held…
A hole in the wall and illegally held depositWe've had a horrendous experience with these estate agents, specifically Portico Islington, who have created problems at every turn and then been hopeless at offering solutions, I cannot implore interested individuals more to look elsewhere. We have been left with a literal hole in the wall for 3 months as a result of their incompetence, moved into a flat with broken blinds and lights which were either broken or simply inappropriate and after 2 years never received an inventory. However, the cherry atop the cake is definitely our current ongoing problem, where they hold several thousand pounds of our money without explanation a week beyond the contractually agreed date of return, which is illegal! I cannot say it strongly enough, avoid this painfully hopeless estate agents like the plague.
4/5
TrustpilotLetting agents
I own one flat which I let out in South London; I have been using Portico as agents for several years. I have found them generally efficient. Alina-Maria Vicol keeps the accounts impeccably. The lettings side have kept the flat rented almost without a break, and I have had no problem tenants so far. The maintenance side occasionally needs prompting but they have solved all the issues they have had to deal with including complete refurbishment.I would recommend them.
1/5
TrustpilotHolding deposit hostage due to incorrect check-out report on their end
Normally, I'm not one to write reviews but Portico (London Bloomsbury Office) are absolutely ridiculous. After moving out of our rented flat a month ago (August 2020), we received a check-out report which was clearly incorrect as it was dated 2019. We contacted Portico and explained that it was the wrong report, but we were told that it had already been sent to the landlord and we should just wait to see what they said. The report provided showed many issues with the way that the flat was left (presumably by the tenants before us) and so it was inevitable that the landlord would come back with deductions (approx £500) off our deposit. Again, we contacted Portico to explain that the report was incorrect and we were told that "they can't do anything about it as this is the only check-out report they had"!! We are still in the middle of sorting this out and trying to get them to release our deposit as well as send us the CORRECT check-out report but I'm not holding my breath as it has been over 2 weeks since this mess began! We used Portico's cleaning services for our end-of-tenancy clean which was extremely overpriced to begin with, but we thought we'd play it safe by using the recommended services so that they wouldn't have any complaints. We have the check-in report which contains many of the damages listed on the incorrect check-out report, but we should NOT have to argue the deductions which are based on the wrong report!! So to anyone looking to rent in London, learn from my mistake and AVOID PORTICO ESTATE AGENTS.
5/5
TrustpilotThank you Molly, a very professional agency.
I have recently moved into a rental property through Portico and I've been very pleased with the level of professionalism I've received throughout arranging the tenancy. Molly our letting agent has been very on the ball with everything, great at communicating and I've never before had such a smooth move-in process to a rental property; keys were ready for collection on time, the property had been thoroughly cleaned and checked over with the necessary improvements and repairs made in advance, and I've felt informed of everything from start to finish. Repair work was needed a few days in and this was promptly arranged, and the contractor also showed us great service. It is very nice that Portico is a local agency and it feels like they would be on-hand for any issues.
5/5
TrustpilotWe have been with Portico (previously…
We have been with Portico (previously Spencers) for many years now and have received great service from the team especially Helene in the Accounts department who is always very helpful.
5/5
TrustpilotAnthony is a pleasure to work with
We have been working with Anthony on various projects for Portico. He always provides an exceptional level of service and assistance. Pleasure to work with him. Highly recommended Property Manager.
5/5
TrustpilotThanks Samuel - highly recommended!
Samuel has been great - courteous, helpful, excellent communication and quick to respond to our questions. He has made the process of renting in London during the stressful time Covid-19 feel easy.
5/5
TrustpilotPortico are an efficient and outstanding service provider
Portico are an amazing company with well knowledge staff and offer an outstanding service.I work with their inventory department on a weekly basis and Portico inventories are the best on the market. They know exactly what they are doing, reports are detailed and returned quickly.Portico fulfil my requirements and needs, queries / questions are answered quickly and efficiently.I would not use any other inventory service and regularly recommend Portico to my clients, family and friendsOutstanding service all round.
1/5
TrustpilotAbsolutely despicable company
Absolutely despicable company. We are currently trying facilitate a new tenant taking over the room of another who has had to move out due to the pandemic. The Tenancy Act 2019 allows for the variation costs exceeding £50 if they are "reasonable". Does this seem reasonable to you:£72 referencing fee (fees for these were scrapped in 2019)£136 for 4 hours work (£17 per hour PLUS an additional £17 per hour because of their "Zone 1 office" (???)£180 for in-house lawyer to "redraft the deed" (i.e. change the name)Total £388Having highlighted that much of what they are suggesting as "fees" are just simply illegal under the Tenancy Act 2019, they refused to reduce the fees.I have never come across such disgraceful customer squeezing in all my time in London. They are fully aware of the financial difficulties of the outgoing tenant and are conducting themselves in a deplorable manner. A revolting company. 0 stars. Avoid at all costs
1/5
TrustpilotOne star is too many.
I have never dealt with such a negligent, rude and greedy letting agency in 10 years of renting. We moved in amidst Covid-19 pandemic and the flat was absolutely filthy, there was mouse droppings, traps and even used chewing gum on the chair.The agency were rude and unhelpful, in what should have been a happy time and lied to our faces about a number of things.The flat has black mould that they knew about prior to us moving in and they said they would be treating it. They will not even respond to our emails about it, yet are very quick to email us if the want/need something.To landlords... do not waste your money using this sham of an agency.To renters.... even if you love a flat that Portico represent, it is just not worth using such a negligent agency with complete lack of concerns re: health and safety.
1/5
TrustpilotReally bad
Really bad. We stayed in a property managed by them from November 2018, to May 2020 and neither of us will NEVER consider them again. In fact in our property search going forward we actively disregarded any property managed by them even though they otherwise met our requirements. The list of why is long, but for example we stood without a working shower for 6 cold winter months despite us flagging the problem within the first week of us moving in. In general the service has been appalling and we’ve had our agent switch upwards of 6 times in the 18months we stayed there without any notice and resulting in unreturned emails for weeks... Just don’t use these guys. It’s not worth it.
5/5
TrustpilotA great experience
Lady was great, start to finish. Everything was completed really quickly and Lady was always available to answer any questions I had.
5/5
TrustpilotExcellent customer service and very…
Excellent customer service and very professional. Magdalena is very helpful, friendly, supportive every step of the way and quick to respond to all my queries. Pleasure to deal with.
5/5
TrustpilotJames was so professional
James was so professional. His work was spot on. Thank you 😊
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