5/5
TrustpilotGood experience
Samuel was very friendly, helpful, and easy to get hold of. He made himself available to show us the flat at times when we could both make it, and would always follow up the next day
Trusted Agent profile · London
Portico London reviews
★★★★★
1,187 reviews across 2 platforms
12 Hartlepool Court, London, E16 2RL
Portico's office in London, at 12 Hartlepool Court, is rated 4.2 out of 5 across 1,187 reviews on two platforms, including 80 Google reviews rated 4.4.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery efficient and very communicative
Ieva is very efficient and very communicative about any problem and seeing it through to a highly satisfactory outcome.Absolutely meeting my expectations of a real estate & maintenance company of this magnitude if not over. (Portico)
5/5
TrustpilotWe want to thank you Samuel for all…
We want to thank you Samuel for all your support, you been amazing on all the process and you deserve all the best. Thanks once again and we wish you all the best because you deserve it
1/5
TrustpilotRudeness beyond limits!!!!!
Portico staff has been rude and totally unprofessional. One of their staff members just hung up on us! We have been dealing with them ever since we left our rental. They do house checks, weeks after you left the property and with no one present( no witness) and hold your deposit for reasons that take months to justify, as we are not in the property any longer! Rude staff- Incompetent management- Unethical business in general, particularly when staff takes the rude liberty to hang up on you !!!!!!! DO NOT WORK WITH PORTICO _
5/5
TrustpilotGreat Service _ Accounts team_Always friendly and professional
Strongly recommend. Very professional and accounts team always helpful. Especial thanks to Kurmanjan who always being very helpful and quick in responses even if it is not her part of the job, she will find the way to help.
5/5
TrustpilotSean Hewitt is the reason we still use…
Sean Hewitt is the reason we still use Portico. He is a great letting agent who who always goes above and beyond. Even sorting out tenants, virtual viewings, property maintenance and zoom call during CoVID. Highly recommend him
1/5
TrustpilotPortico are terrible and rude. immoral and unethical and go to all lengths to find ways to extract money from landlords even when you are not in the contract with them.
Portico are terrible and rude! They do not explain their processes deliberately so they can add extortionate prices on top of what has been agreed and threaten with legal action and court. They sneakily phone tenants although you are no longer in a contract with them which is very unethical and morally wrong so they can see if the tenant is still there so they can sneakily charge you finders fee although the contract has ended. They will then threaten you with court unless you pay them all this money. They have immoral and unethical and go to all lengths to find ways to extract money from landlords even when you are not in the contract with them.
5/5
TrustpilotThe Portico Experience
Whilst I ended up neither buying or renting from Portuco, Samuel was super lovely and generous with his time, his advice and his humour! If I’m on the hunt in the future this is certainly where I’ll head.
5/5
TrustpilotAlways a pleasure to work with!
Spyridon, Romona, Lara and the team are always a pleasure to work with. They have been our client for a while now and we have built up a great relationship with them. Would highly recommend Portico and their team!
5/5
TrustpilotStress free Check Out
After experiencing a difficult End of Tenancy with my previous property I rented, Simon Martin, Portico's Inventory manager, made the checking out process so much less stressful than expected this time around. Everthing was explained in full to me.
5/5
TrustpilotI highly recommend Charlene at Portico…
I highly recommend Charlene at Portico estate agents, she has been very professional and helpful in arranging the renewals of my fathers flat, her prompt answer to all my questions has been appreciated. Overall a great point of contact.
1/5
TrustpilotPortico employee road rage
Very negative experience with one of Portico's driver's (male) road rage physically threatening me (small female) with his car whilst I was trapped in a cul de sac trying to park. He then proceeded to call me a ******, hand gestures etc. Was very upsetting.Upset but understand that these things happen, I was more disappointed by Portico's response after I reported the incident to them. I hoped they would have a word with the driver so no one else would suffer similar but was met with only lip service.
5/5
TrustpilotQuick great friendly service
Quick great friendly service Thank you to Michael and the tean
1/5
TrustpilotIgnoring my calls and emails constantly
Portico have consistently ignored my calls and emails when trying to enquire into multiple different flats around east London, I’ve left many voicemails and continue to be ignored and not called back despite the singular time I actually got through to a real person I was told I’d be called back later that day with details to arrange a viewing. Writing this review in the hope they see it and sort it out
5/5
TrustpilotBest service we have encountered. Brilliant Estate Agents.
Brilliant and highly recommended!!Having had many bad experiences with many Estate Agents, therefore I admittedly went into this process with my guard up and I had very low expectations. However Bilal, Daniel, Alannah and the Portico team have been amazing from start to finish.Throughout this process they have been fast and responsive to any query that we had but also to my frequent requested changes.They enabled me to achieve a higher price than I anticipated and exceed the ceiling price of the street.I had a number of unscrupulous local Estate agents telling me that Portico had called it wrong however the house sale went through seamlessly and we could not have been happier.If you are considering a sale in the area I would recommend using Bilal, Daniel and Alannah before anyone else locally, noting that I still have a few rentals in the area and have thus experienced many of the others poor level of customer service.
5/5
TrustpilotTasks were completed to a high standard
Casey came around to do a few bits and bobs around the house. Tasks were completed to a high standard.
5/5
TrustpilotHighly recommended
I rented a property for a number of years through the Walthamstow office and then eventually sold. Sean Hewitt dealt with both the rental and selling and I can thoroughly recommend him and his team for always being most helpful friendly and very efficient. He was always at the end of the phone if needed and dealt with any queries I may have had straight away. He also recommended a good solicitor for the sale. Highly recommended branch of portico
5/5
TrustpilotThank you Mia
I had some issues with my flat rental. Mia Walcott-McCormick was very helpful and promptly dealt with my queries and assisted in resolving issues which could otherwise have escalated. Thank you Mia for a professional yet personal service.
1/5
TrustpilotAppalling
Appalling. It has taken us over month to get out deposit back despite approval from our landlord. Disgusting, greedy and incompetent. Give us back the deposit we are rightfully owed.
Agent replied · 14 June 2024
Dear Chloe Carr,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotNick was great throughout the job
Nick was great throughout the job, was helpful and very tidy. Impressed compare to other tradesmen we have experienced.
1/5
TrustpilotAvoid at all costs if you are renting
Rented through their Walthamstow branch.High fees (which were legal then) but slow to fix anything. Refused to fix some things such as the back fence being non-existent. Tried to charge me £180 for my AST rolling over into a statutory periodic. Upped the rent by 10% without fail every 2 years.We were good tenants. Stayed there nearly 10 years. We fixed up the garden (eliminating Japanese Knotweed) and never missed any payments. We kept the place clean and tidy.When it came to the end, they tried charging a checkout fee and back-peddled when I asked if it was illegal (an old template by mistake). They insisted the property should be professionally cleaned by their cleaners, but it wasn't even a good domestic standard when we moved in. We refused and cleaned it ourselves.. They lied on the checkout report claiming that "detritus" was present on carpets and in the fridge. Fortunately I had hi-def video of the whole flat on the date I left (all tenants should do this) and when I suggested they might want to take account of this evidence when setting any deductions they backed down and gave me the whole lot back. Silly them as there was some wear and tear on the place they might have gotten away with, but they just chose to lie.
5/5
TrustpilotAnnie was an absolute delight
Annie was an absolute delight, she reassured me with advice with the current government guidelines and was helpful with the next steps for me and my family. Will look forward to speaking further with her.
1/5
TrustpilotExtremely high Landlord fees
I’ve been using portico as a landlord for a few years now as an agent to let my property. Recently I’ve had a terrible experience. Very slow to update me, the fees for basic items like registering tenants deposit is blatantly multiplied (they charged me £70 whereby it’s less than £20 to actually register it). Also they used to deduct fee’s on a monthly basis. They changed their T&c’s without warning so when my new tenant signed a 2 year contract they deducted 9% up front for 2 years which amounts to 3 months rent! I haven’t received any payment as the tenant pays them directly. Please avoid if you are a landlord. There are so many better agents out there that charge half as much and are much more honest and upfront
5/5
TrustpilotExtremely happy with new property manager
We recently had Alice Franco Do Amaral come on-board as our new property manager and since then our experience with Portico has been overwhelmingly positive. Alice came straight in, inheriting a long-running issue from her predecessor, who hadn’t been providing an adequate service. Alice, though, has been brilliant from the get-go: she is patient, an excellent communicator, never goes missing, and, most importantly, gets things done. We are very grateful for the work she’s done on our behalf so far.
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Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
