Trusted Agent profile · London
★★★★★
1,599 reviews across 2 platforms
254, 256, High Road Leyton, London, E10 5QN
Portico's office in London, at 254, is rated 4.2 out of 5 across 1,599 reviews on two platforms, including 471 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotA very safe pair of hands
I have recently gone through the somewhat painful task of a check in and check out. Lara was extremely helpful and carried out this task with patience, diligence and good humour. Just what I needed!. I very much appreciate Lara’s efforts.
5/5
GoogleAs a first time buyer, Michelle, Mark and the whole Portico team in Leyton were always on hand to answer my questions and were very focused on making sure my experience was stress free and smooth. I would highly recommend them!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe recently purchased our Property through Portico Leyton and had a 5* experience throughout. The team have been fantastic and we always felt we were well informed and that our purchase was in safe hands. We would 100% recommend.
Dear Glenn Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotAnd the award for worst estate agent in London goes to...
Horrendous company. Beyond incompetent! I rented from Portico for 3 years in Leytonstone London. They were slow to react to issues with the property including our loss of heating for 4 days in winter and them failing to address the issue with any pace or urgency. Finally, expect to receive a huge deduction from your deposit when you leave the property. We were charged £550 for cleaning... considering the checkout report surmised the mess as "light dusting required", i think this excessive. I have gone through approx 12 estate agents in London over the years and i can honestly give the award for complete and utter incompetence and money grabbing to Portico.... never ever again.
1/5
TrustpilotJust another commission crazed…
Just another commission crazed organisation. Took all fees up front, stopped paying me then tried to charge me more fees that I had already paid.....accounts team not interested and just defending the deductions. Was told they have already taken the payment so nothing I could do...... Holly in the local office is the delightful exception and treated me like a valued client and apologised for the error.....sadly she is an outlier in Portico....once they have your commission they have no interest in you.
5/5
TrustpilotThank you Spyros
I generally do not much enjoy having to deal with estate agents but my experience of dealing with Spyros Miaris has been nothing but extremely positive. He has continually provided excellent customer service throughout three years of working with him.Thanks Spyros!
5/5
TrustpilotAmazing company
Amazing company , quick prompt professional and easy processs helped me so much over my new home , Magdalen is An amazing Lady very helpful with all my queries, can’t thank her enough great team work also . Thank you all
5/5
GoogleI was able to get a room really fast and with an good price! They were able to acomodate with my working hours and aranged viewings for me based on that! Liridona was really helpfull and pacient with me!
5/5
GoogleKelly has been managing my property in leyton for just under a year now , I find her management style informative and detailed . I trust my property is in safe hands. I would highly reccomend Outlook for both lettings and Property management
5/5
GoogleSelling my flat through Portico. The service received from Michelle Ford and the team has been excellent. They sold it within a few weeks and have managed the sale expertly. This has facilitated a completion within 6 weeks from acceptance of the offer. A great show. Thanks.
5/5
TrustpilotFriendly and efficient service
Jake was really thorough from the first viewing until I moved into the property. He kept me updated regularly and followed up on my queries and questions as quickly as he could. He was refreshingly friendly and helpful throughout.
5/5
GoogleVery good agents who supported me to purchase my flat. Good at communicating when and happy to answer all my questions and speak with the vendor for me. Recommend working with them and would use in the future.
Dear Aimee Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMy roommates and I are not the most…
My roommates and I are not the most organised however with the help of Portico and Jade Pope, the process of finding an apartment and dealing with paper work was incredibly smooth. Thank you Jade and Portico.
1/5
GoogleTurned up 35mins late for a viewing, didn't bother to ring and let me know, I had to call the office, following the viewing I sent in an offer, no acknowledgement and now waiting 6 days for a reply or decision on offer made. Sent email to chase, still no reply. Shocking communication, pretty basic details and nonchalant/unprofessional appearance and approach to viewing. Just odd when an element of your business is conducting viewings, and one would expect a certain level of customer service. The property market being so quick and rich with potential tenants isn't an excuse for bad customer service, shocking communication and unprofessional behaviour.
5/5
TrustpilotHighly recommend Salma
Salma was very helpful, friendly and professional, and helped make the letting process easier. Thank you Salma!
5/5
TrustpilotExcellent Estate Agents
Excellent Estate Agents. I found the whole team to be polite and efficient however Mark Sivell, was my absolute rock during the whole process. Any questions were addressed in a timely manner and was always reassuring when needed. I highly recommend to anyone wishing to buy or sell a home.
Dear Hannah,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat work!!
In particular, a quick shout out to Simona Martalog for her efficient and courteous assistance. One issue in particular was especially troublesome as it required the coordination of multiple parties but Simona acted decisively to promptly resolve the problem. Thanks!!
5/5
TrustpilotGreat service from Forest Gate Property Manager
I have used Portico for a number of years as a landlord. I would just like to thank Anca the Property Manager from the Forest Gate team for her recent help. Anca is always helpful, timely and professional.
5/5
TrustpilotLady was helpful in suggesting…
Lady was helpful in suggesting alternatives when our original viewing was cancelled and really spoke to us about the assets of the property and knew the property very well - which can't be said about all agents!
5/5
TrustpilotWould definitely recommend Portico
I would definitely recommend Portico. They helped me with all my property needs and Vatche was really helpful when it came to figuring out what I should do with my property. Always available on phone/email and always quick to reply!
5/5
TrustpilotThanks Sean
Thanks Sean! I don't normally leave reviews but Sean at Walthamstow Portico is worthy of one. He was one step ahead on any of my worries and made a normally stressful situation so much easier. Thanks again!!
5/5
GoogleI have been using Outlook in Leyton for 16 years and would not go anywhere else. They have always got me great tenants and I’ve never had a problem. Everyone I deal with is great especially Geida!
5/5
TrustpilotNice Airbnb property excellent service
I have been renting an Airbnb property through portico. Lara was friendly she have good and helpful manners. Whenever I called her and have questions . The property was nice and clean. I will choose again portico property on my next holiday.Thank you
4/5
TrustpilotAnnie is a superstar
Annie has been such a wonderful comfort throughout our entire process in securing our new home. She is diligent, personable and above all dedicated to her clients needs. A massive thank you to her for making our moving experience seamless.
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