Trusted Agent profile · London
★★★★★
1,599 reviews across 2 platforms
254, 256, High Road Leyton, London, E10 5QN
Portico's office in London, at 254, is rated 4.2 out of 5 across 1,599 reviews on two platforms, including 471 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI would like to say a big thank you to Spencer, Mark and all the sales team at Portico Leyton Office, If only all agents work as hard and tirelessly in the way they help me find and a buy the properties i need, Great Team Work keep up the good work
5/5
TrustpilotProactive
Proactive, friendly and supportive team. Spencer, Tommy, Bilal and Kelsee were all fantastic from start to finish on what was a tricky sale and purchase
5/5
TrustpilotTommy at the Leyton branch is…
Tommy at the Leyton branch is excellent, responsive and goes above and beyond. Within 48 hours my property was photographed to perfection and marketed.
Dear DionneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Tommy a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotMassive thank you to Erick and all…
Massive thank you to Erick and all portico Hammersmith
Hi John , we are very happy to have provided you with such a positive experience!
5/5
GoogleWe had an ordeal with our flat the other day, and were put in communication with a fantastic employee named Emily - I believe in property management? She was professional, helpful, and allayed all of our anxieties brilliantly. She seems a great asset to the Portico team!
Dear Mungo Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHappy Clients
Our first impression of Portico was really positive At the valuation Spencer was really enthusiastic about our property , we felt we could trust him and that he cared about us as customers. All the staff we dealt with at Portico were efficeient and friendly and we would reccommend Portico to anyone .
5/5
GoogleI recently rented a flat through Portico and my point of contact, Jade, was very helpful. Jade was very approachable, communicative, professional and she ensured all my questions were answered promptly. She definitely helped make my renting experience more enjoyable. Jade is a credit to Portico.PositiveResponsiveness, Professionalism
5/5
GoogleExcellent service, quick responses, Julia and Tommy both very helpful and patient.
Dear David Clare Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotBetter agents out there!
I asked for a valuation. Guy attended the site, all good. I was told I would hear back: nothing. Even after 2 weeks. I was called by head office, stating if I needed anything further. I stated I hadn’t heard from them regarding my valuation. The branch called finally called and he was a little hostile. He said that Guy had left the company. Very odd.
1/5
TrustpilotBetter agents out there!
I asked for a valuation. Guy attended the site, all good. I was told I would hear back: nothing. Even after 2 weeks. I was called by head office, stating if I needed anything further. I stated I hadn’t heard from them regarding my valuation. The branch called finally called and he was a little hostile. He said that Guy had left the company. Very odd.
5/5
TrustpilotAnthony Adomako -the MVP!
Anthony Adomako is a lovely property manager he listens and is prompt with his responses. He is a great example of quality customer service and is switched on and proactive. If it wasnt for him my experience with portico may have been very different. Thanks again - Christina
1/5
GoogleIf it was possible to give 0 stars, I would.
Dear Hannah Clinton, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
TrustpilotOutstanding!
I have worked with Sean for several years. He is the best at what he does. He has always found me quality tenants and he has managed the flat impeccably. He responds quickly and efficiently and is always available to answer any queries. Best agent in town. Thanks Sean!
5/5
TrustpilotCasey was great today
Casey was great today. He completed all the tasks we had in a timely fashion and did a sterling job. Really appreciate the good work and highly recommend. We are based in Clapham.
5/5
TrustpilotPainless experience
Bilil was very patient with our probate property helped out enormously when he could and kept everyone up to date, a rare breed
5/5
GoogleAbbie was extremely helpful and friendly with finding us a rental property. Herself and her colleagues did everything they could to ensure we secured the flat we wanted :)
5/5
GoogleI was shown around two properties by Tommy and I was extremely impressed with both his knowledge and professionalism. I didn't feel I was being pressured, and he explained the reasons he'd selected these specific properties, as they met some of my key requirements. I wasn't just shown properties that had nothing to do with my needs. I would highly recommend, as the communication is also first rate, which meant I didn't have to chase at all.
5/5
TrustpilotExcellent communication
Excellent communication, really knowledgeable, process was easy. They always had an answer to my questions. They made what could have been a stressful situation really really easy.Thank you Salma!!
5/5
TrustpilotExcellent customer service when buying our new home.
When buying our new home Mr Sean Hewitt and his team were absolutely first class throughout the whole process. Our sincere appreciation to them for making such an important purchase go through so smooth and easy. Excellent customer service and we highly recommend them.
5/5
TrustpilotProffesional service
Portico has managed my property for many years now. I have always found Sean and his team highly efficient and professional. I sleep well at night knowing my property is well managed and the rent is always transferred to me on time. Highly recommended.
5/5
GoogleVery helpful during my rental application process! I was very nervous since It was my first time living away from home but Gokhan was super helpful and made me feel so much better about this process. I'd definitely go back to him in the future for something like this
5/5
TrustpilotProfessional and down to earth, perfect balance.
Sanyah was a pleasure to deal with from the outset, very professional and down to earth so a perfect balance.Sean was also brilliant, kept us up to speed as the process moved along. Fantastic! I would highly recommend Portico, without a doubt.Thank you both for all your help, Victoria & Ian
4/5
GoogleThank you to all at Portico,from the first meeting ,with communication, update, and dealing with all enquiries. Now, I'm going to the second stage of sale.
Dear Kiran Patel, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
1/5
TrustpilotMust be very be careful with them
At the begining of the tenancy: they been quite helpful until we got the keys. However, we found out some problems with the flat (hole on the wall, unfinished flooring,..) and they was not bother to check and repair.During the tenancy: I reported problems with lights, door lock, .. - they never come to fix.They always want to view the house on the same day without notification in writing. When they came in, they did not take their shoes off the carpet - How professional they are.At the end of tenancy, they tried to charge us £5k for damage without any reasonable grounds - the adjudicator, of course, did not allow them to do that. And He reduced the amount from £5k to £0.00They even tried to charge us £138, the fee to change the door lock which was repaired by the neighbor, and again adjudicator made them to charge us £0.00 instead.I would advise tenants need to be careful when dealing with them. If you can, JUST STAY AWAY FROM THEM!!!
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