Trusted Agent profile · London
★★★★★
1,599 reviews across 2 platforms
254, 256, High Road Leyton, London, E10 5QN
Portico's office in London, at 254, is rated 4.2 out of 5 across 1,599 reviews on two platforms, including 471 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotNew to England
We recently arrived from South Africa and were lucky to have met Annie Munday. She went beyond with us and helped us every step of the way.We will most definitely recommend Annie and Portico. A total pleasure to deal with an agency and consultant so dedicated.With heartfelt thanksIan and Helene Camissar
4/5
TrustpilotFulham Portico office (Molly Derbyshire)
Molly was very helpful and diligent both helping us find our new flat and during the letting process.She paid attention to our requirements and tried to provide a series of potential candidates, always proactively checking with us both via phone and email.Her understanding, warm and down to earth attitude was something I would like to highlight.
1/5
Googlereceived a strange unsolicited letter saying i had reduced the asking price of my property when the reverse is true. i certainly won’t be marketing it with anyone innumerate and from miles away from the actual apartment. thanks though x
Dear M, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Listened to our every need, kept us up-to-date on every stage of the process. Friendly, professional and would highly recommend Daniel, Imran, Adam and the team to sell your property.
5/5
TrustpilotHappy Customer
The staff at Portico are amazing and very helpful, I couldn’t thank them enough! James really helped me and is still helping me find somewhere to rent. Would recommend using them
Dear AlixCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving James a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotI recently viewed a number of…
I recently viewed a number of properties with Portico Property and my experience was extremely smooth. Jodie especially went above and beyond and her knowledge and warming nature is what made our experience so smooth. Thank you!
1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would. Not a single thing went smoothly before during or after our tenancy. We moved out over a month ago and have neither been checked out nor provided with contact details for those responsible. Just 'we'll chase that for you' we are now seeking intermediaries to represent us in this issue. Absolutely dreadful
Dear Cat Cattermole,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotCredit to Simon for his efforts to make the process run like clockwork.
Pro Property London has been a contractor for conducting Portico's inventories since 2015. Simon and the team are friendly, pro-active and helpful in sorting issues when they arise. It's lovely working with clients who value the service we provide - Credit to Simon for his efforts to make the process run like clockwork.
5/5
TrustpilotVery helpful
I asked for a valuation, got immediate response and excellent service. Sean was prompt, efficient, warm, clear in his explanations, speedy in follow-up paperwork and very helpful, providing me with useful supporting material. I felt fully informed and in no way pressured. Should I decide to go forward I will definitely be back in touch.
5/5
GoogleEmily B has managed my flat for the last two years. She has always been courteous, professional and helpful. I've had other management companies manage my property over the years. Portico have been the most hassle-free.
Dear Shari Khan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you Portico Walthamstow
A huge thank you to Claire and Sean in the Walthamstow office for their patience, care and attention in getting my property sale & purchase over the line. While other estate agents were impossible to get through to, Portico were always available and willing to help. Well done and thank you.
1/5
TrustpilotUntrustworthy and incompetent
Really poor service all round. I have, thankfully, now moved out of their property. But, if you are unfortunate enough to be about to start renting from these estate agents, be aware of the numerous dodgy practices they will attempt.They will firstly pressure you into signing a "no-deposit scheme" in order to secure your property. Which although it would be illegal to outright force you, they make it abundantly clear that you will not get the property unless you sign up for this £60 a month charge. If you attempt to request a conventional deposit, as you are legally entitled, they will tell you this is likely to be a dealbreaker for the landlord who will look to the next applicant. Now, purely coincidentally I'm sure, they receive a large cut of this monthly premium for each unfortunate tenant they successfully refer.Additionally throughout the process you will be pressured into signing up for, Portico sourced, contents insurance. They will be deliberately vague in specifying whether you are legally obligated to sign up (you are not). Going so far as to state that the landlord is insisting upon it (despite it making no conceivable difference to them). Now weirdly, they also get a cut of this money. But I'm sure that's not a factor in why they attempt to pressure you into another needless expense. They must just be concerned for the safety of your possessions in their overpriced properties...They will also demand from you completely ridiculous amounts of personal information, which I have never been asked for before or since.Add to this that they are completely disorganised, uncommunicative, consistently slow to address maintenance issues and generally incompetent and you are left with a pretty dreadful experience. Best avoided if at all possible.
5/5
TrustpilotThe sale was complex and complicated
The sale was complex and complicated. It spread out over two years, whereby buyers were ill and dropped out, or buyers fell away for other technical reasons. The guys were totally professional and persevered. 100% top marks to Samuel, Densel, and finally assisted by Irene. I would recommend these guys without a doubt.
Dear ChrisCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI had my viewings with Samuel who was…
I had my viewings with Samuel who was great, really efficient, friendly and quick at getting us the answers we needed. Then Sean was dealing with us and he was absolutely amazing. Extremely professional, good fun, patient and understanding and did whatever he could to help! I would highly recommend him. Thank you guys!
5/5
GoogleGokhan is a star! I can only recommend the company. They really take care of their customers and we are very lucky that we found Gokhan as he takes his job serious, but with a lot of fun, listens to you and want to help you find the best property and deal on the market for you. Superstar!
5/5
GoogleMassive thank you to Outlook for helping us secure our new flat, a special shout out to Abbie for being so helpful at the viewing and getting our offer sent off so quickly!
5/5
TrustpilotI have just had the best experience…
I have just had the best experience with Portico Battersea and my agent Jodie. After renting in London for 15 years, this has by far been the smoothest experience with an estate agent to date!!
1/5
TrustpilotWe have been having a very poor service…
We have been having a very poor service throughout the 7 years we have been renting our flat in Highbury.Whenever we had a problem we had to wait many days before they replied and took any action.Most of the times we had to address directly the owner who could step in and unblock the situations.At the present moment , we are experiencing a huge delay in the return of our deposit:after one month since we left the property we do not know yet when the founds should hit our account.
5/5
TrustpilotSince Sumaiya has been property manager…
Since Sumaiya has been property manager she continues to get things done and always reassures you each step of the way.
5/5
GoogleThe service we received was amazing, very professional and friendly too. Our contact Jade Pope was great, she helped with all our queries which I had plenty of since this was my first move and made the process go very smoothly. Couldn't recommend enough :)PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAfter Geida joined the team I was very happy in the way she would always come back to me and was always happy to help and offer advice. I recently dealt with Hanna as well who was very informative and called me immediately back when she said she would.
5/5
TrustpilotProfessional
Professional, organised and helpful. I approached Portico after a disastrous experience with a different Leyton Letting agent. Billy from Portico, Leyton supported me through a complete renovation of the property, holding the keys to give work people access and ensuring the work was done to a high standard. They advertised the property, organised the viewings and vetted the prospective tenants. I was kept informed throughout. I recommend their service.
5/5
GoogleJust wanna thank Leyton's Outlook agent Noah who helped me and my housemate in finding a perfect property, he's been very kind and accommodating and he always update us about everything. We're now looking forward to move in to our new home!
1/5
TrustpilotWas a positive review...
Review was written after starting tenancy. By the time we ended it two years later, there is only one rating I can give it. Be careful.
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