Trusted Agent profile
★★★★★
95 reviews across 2 platforms
373 High Street, London E15 4QZ
Populo Living's London office at 373 High Street is rated 2.5 out of 5 across 95 reviews on two platforms, including 92 Google reviews rated 2.6. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleWORST housing provider you could ever come across. If you are looking to rent a place and are reading this, please choose some other place for your peace of mind. …
Hi Tanveer, thank you for that frank review and I'm sorry you weren't happy in your home. In response to the lack of contact we've listened to our residents and changed the way we provide our services to improve their experiences. We now … More
5/5
GoogleNice building kind staff lots of great things to offer
Thanks Ercan!
1/5
Googledon’t move in here. 1000000 issues, never addressed properly, loads of lies about what’s provided, maintenance takes ages to respond, fire safety issues, and safety issues in general. just avoid at all costs
Hi Shanea, We understand your concerns and have passed on your feedback to the Customer Services department. We have recently extended our service hours and improved on-site support to help address these issues more effectively going … More
1/5
GooglePopulo Living is the worst housing provider I’ve ever had the misfortune of dealing with. Their communication is non-existent, repairs take forever (if ever), and they …
Hi F M. We completely understand how frustrating these issues have been. We want to reassure you that we do not treat residents differently based on their tenancy type, all residents deserve and are entitled to the same level of service and … More
5/5
GoogleGreat service. Kara has been my point of contact from the time I viewed the property thru to now. There was much needed flexibility around the initial move date, I needed to change dates a few times and Red Doors were readily happy to help accommodate that. Arranging the move in, contracts and any issues since have been easy and pain free. An example issue being the noise nuisance of neighbours unnecessarily slamming their front doors, Kara was quick to help by immediately distributing flyers to residents in the block. Red Doors’ communications are thorough, I’ve been informed with regular updates on day to day maintenance works and any issues I’ve had, which have been few, Kara has been extremely responsive and quick to remediate. Having rented a high number of properties in London over the years, Red Doors has been the most professional, pleasant and personal service to date. The welcome hamper alone was a really nice touch!
1/5
Googlewould give no stars if possible. awful communication and extortionate rent just to live in plaistow. and don't you dare respond saying 'email us' because I have nearly 100 times!!!! clearly care more about their google reputation than their tenants. will be withholding my rent due to their negligence. we shall see how long it takes them to get off their ass then. AVOID AT ALL COSTS DO NOT RENT WITH POPULO ITS A SCAM!!!!!!
5/5
GoogleBrilliant service from Em Scrivener.
We've passed this on to Em, very much appreciated.
1/5
GoogleI feel compelled to share my harrowing experience with Populo Living as a cautionary tale for anyone considering renting from them. My time with Populo Living has been nothing short of a nightmare, characterized by negligence, disregard for tenant safety, and abysmal communication. My ordeal began when I moved into one of Populo Living's flats, only to discover severe leaks that rendered the living space uninhabitable. Despite repeated pleas for assistance, it took Populo Living an entire month to relocate me to a new unit. This delay was not only inconvenient but also posed significant safety risks, as contractors warned that the ceiling in my original flat could collapse at any moment. Unfortunately, the nightmare did not end there. The building itself proved to be a haven for trespassers, who brazenly squatted in the corridors, leaving behind mountains of rubbish and drug paraphernalia. The sheer disregard for security and cleanliness has left me traumatized, with lasting PTSD from my time at Cheviot House under Populo Living's management. Moreover, the lack of communication from Populo Living has been staggering. Despite numerous emails pleading for assistance and resolution to these issues, I received little to no response from Zain, the supposed point of contact, unless his supervisor was copied in. This blatant disregard for tenant concerns is appalling and speaks volumes about Populo Living's priorities. Since renting, I have never encountered a landlord as negligent and dismissive as Populo Living. I implore anyone considering renting from them to think twice and explore other options. The toll on my mental and emotional well-being has been immense, and I would not wish this experience on anyone. Please heed this warning and steer clear of Populo Living. Your safety and peace of mind are too precious to be compromised by such a callous and incompetent landlord.
5/5
GoogleHad managed to lock myself out of my flat, and a very helpful member of staff, Michael, In cheviot house was able to help me get back into my property. Top guy, and top customer service.
1/5
GoogleExcessive rent ! Poor management! Recurring water shortages …
Hi Maritza, we understand your frustration concerning the issues with hot water and are aware of the impact this has had. We’ve extended our service hours and availability to better support residents and improve response times. Join the … More
1/5
GoogleWorst experience renting with Populo.
Hi Mohammed, thank you for your feedback. If there’s anything specific you’d like to discuss in more detail, we welcome you to attend the Residents’ Forum today (06/08/25, 17:30, 19:00 in the main lobby), where senior management and Customer … More
1/5
GoogleI wish I could give zero. It's been three months chasing to fix the fridge and the heating settings doesn't work. Most non coperative people.
Hi again MM! I'm sorry you've struggled to contact us - I did ask you to reach out to hello@populoliving.co.uk with your name and to mention your username but didn't hear anything? Please do try again. Thank you Populo.
1/5
GoogleThe worst estate agents I’ve ever come in contact with - according to their voicemail, every call made is out of there office hours. They’re email responses are sluggish and unprofessional. When I finally got a viewing, instead of the agent showing us around the different flats and speaking us through them , he just sent me around the building with the other potential tenants . lazy and improper. If you come across a house assigned to this agency - you might as well scroll past because these lot won’t get you sorted
1/5
GoogleDOES THIS COMPANY EVEN EXIST?? I have been reaching out via email , calls for the past 3/4 weeks enquiring about several properties being listed by this agency but NO ONE ANSWERS THE PHONE !! and when they do they say they're not the letting and take your details down, my details have been taken 4 times yet still no communication. What appalling service. I understand it can get busy , but 4 weeks to remind to an enquiry? Very disappointing. Improve the communication for future customers
1/5
Googlepretty shocking how bad this company is and judging by the reviews this is literally an ongoing issue. will be reporting to rightmove and any other third party website they exist on as during a housing crisis this should not be allowed to continue. from not answering calls or replying to emails to taking peoples deposits and holding fee's. literally scamming in the open. can't even believe google are showing it as a 4 star review showing botted / employee reviews. insanity.
1/5
GoogleI found an apartment with them which i wanted and unfortunately couldnt get it as a result of referencing. However, i am entitled to a full refund of my holding fee as this was not my fault and wasnt my decision to leave the contract. As a matter of fact i tried everything to make it work. Applying for my refund, they have offered me only £90 out of £317. I sent them proof of why i have the tight to a full refund and they have ignored both my calls and emails. Please avoid at all cost. They are a big scam!
1/5
TrustpilotWORST housing provider you could ever…
WORST housing provider you could ever come across. If you are looking to rent a place and are reading this, please choose some other place for your peace of mind.
1/5
GoogleToday it is the 5th day which we don’t have hot water and the heater doesn’t work
Hi Helping Hand. We are really sorry about the boiler situation in your block but we have been emailing residents about the situation daily and you should have a heater in your flat as well now that we have provided - please get in touch if you've not received these communications via hello@populoliving.co.uk. We are waiting on system parts and are expecting to get the services resumed this week, as per the email sent today. We know this has been a challenging time for those affected.
1/5
GoogleThey are ignoring costumers, I went to the agency two weeks ago, they just gave me a business card. I sent 6 emails and I called their number at least 3/4 times a day. Not reply to any of that. I even went again to the agency in person and a girl took my details with the promise of someone get in touch with me. I m still waiting!! It was 10 days ago. What a unprofessional agency!!!
1/5
GoogleImpossible to contact, reading the other reviews here I think this place is one to avoid.
Good morning 118 128! I'm sorry you've struggled to contact us - I did ask you to reach out to hello@populoliving.co.uk with your name and to mention your username but didn't hear anything? Please do try again. Thank you Populo.
1/5
GoogleAvoid. Liars, scammers, and never reply ever after hundreds of calls and emails!
Good morning Emily. I'm sorry to hear that you are having a difficult time contacting us - could you email hello@populoliving.co.uk with your name and what property you are referring to please? thank you.
1/5
GoogleCustomer service executive team is unprofessional. No response to mails or calls. Disappointed with the team populo.
Hi Amitha, sorry you are having problems but we don't have you listed as a resident? Are you trying to set up a viewing of a property? Please get in touch via hello@populoliving.co.uk and we can try and make this right for you.
1/5
GoogleVery unprofessional company. Staff almost NEVER answer the phone. It’s Is impossible to get hold of them in an emergency. Haven’t had had hot water in the property for almost two weeks. This has been an ongoing problem for the last 6 months. Cold showers let to my father catching pneumonia and spending for days in hospital on a ventilator. Hot water issues for the last 6-8months
1/5
GoogleWorst service ever don’t waste ur time
Hi there Alma, sorry you feel this about your experiences but could you respond to hello@populoliving.co.uk with a few more details so I can look into this please. Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Populo Living's London office has 95 reviews across two platforms: 92 on Google, 3 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Populo Living is rated 2.5 out of 5 across all 95 reviews, and 2.6 out of 5 on Google from 92 reviews, checked 9 October 2026.
Populo Living, 373 High Street, London E15 4QZ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.