Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMe and my partner have been living in Valetta Grove (Plaistow) for just over a year now. Our experience was average to begin with but now I can honestly say we are very happy.
Since last summer, Populo have recruited a new housing team and they are very helpful and attentive. Yas, Gloria and now Megan are the faces of Plaistow, and I feel at ease knowing they are on site to assist with anything we need! They are a pleasure to be around and always have a smile on their face. It's the little things they do like asking how are you? How is the family? Is there anything you need from us? It makes me feel like they are extended family members.
Populo are finally heading in the right direction, keep up the good work.
Adam · 16 March 2026
Agent replied · 16 April 2026
That's great to hear Adam - we know we've not always got it right in the past but the CS team have put in a lot of work to learn from what's gone before, and a new team and new direction are really changing things for the better. We've really tried to listen to our residents and improve our service offering. So nice that Yas, Gloria and Megan are making your home feel like a home - they're a credit to the wider team!
★★★★★ 5/5
GoogleKumar has been nothing but helpful and understanding from the first day till the end. He’s been so supportive through my struggles and very patience. From all places I’ve rented he’s by far the most nicest state agency I know. Wish him all the best for the future.
Rukhsan · 16 March 2026
Agent replied · 16 April 2026
That's so lovely to hear thank you! I will pass it on and all the very best to you too.
★★★★★ 1/5
GoogleHi I’ve just moved this property it’s only been three months and on going heating and hot water issues. I’ve also had the floor bored broken on my top stairs which was very dangerous for my 4 year old. I’ve also had sky signal issues due to the communal dish signal very low. It’s just one thing after another didn’t even have a pressure pipe when I first moved it. When you do try to reach someone it’s disgusting how they treat their tenants it’s so unprofessional you can’t get anyone respond to ur emails and the phone number no one picks up u can’t get thru number disconnects. But what I find strange is they charge so much rent but say ur a day late for rent they are quick to send u like 4 emails and someone calls u twice too that u haven’t paid the rent. 3 months later still having water and heating issues. Then when I lived here live for rent told me I can get permits and on street parking. They never said it’s a no parking property. Which is so wrong the lies that were told. Im paying so much for parking and I can’t get any permits and I have a child now I’m stuck without knowing where to park my car they got so many disable slots but they don’t help u in anymore. I don’t understand where are the owners or landlords. Do they even know how tenants are treated here. Absolutely freezing for my 4 year old have to put extra blankets on her
1987Missangel · 5 January 2025
Agent replied · 12 January 2025
Hi there. I'm sorry that you have struggled to contact the property team, please could you email hello@populoliving.co.uk with your name and which property you are in (Building and flat number) and we can look into these issues. Many thanks
★★★★★ 1/5
GoogleCompany is a joke they owe me a refund weeks ago u think i can even get hold of them usless do not go with this company if i do not get my refund i will take it higher because i have a toddler and money is tight as it is they dont answer emails or u cannot even gwt threw to a person on the call unprofessional and should be ashamed if i could give zero stars i would
HoneyBeee · 17 November 2024
Agent replied · 8 December 2024
Hi Again Honey Beee! I did ask you to reach out to hello@populoliving.co.uk with your name and to mention your username but didn't hear anything? All of our refunds are in process so I'm not sure what tenancy this refers to. Please do try again. Thank you Populo.
★★★★★ 5/5
GoogleI have been living in this building since September 2025 and my experience with the management team has been excellent.
From the very beginning, the whole process was smooth and well supported. Yasin, in particular, has been outstanding. He helped us from the moment we were choosing the apartment and has continued to assist us whenever needed.
He has been extremely helpful with several practical matters, including setting up the water, broadband internet, and helping us with questions related to the heating system. His support has always been prompt, friendly, and professional.
It’s very reassuring to live in a place where the management team is attentive and willing to help. I truly appreciate the support we’ve received since moving in and would happily recommend this building to others.
Tânia · 16 March 2026
Agent replied · 16 April 2026
That's so good of you to say Tânia, and we're glad that you've had a consistent experience, it makes a huge difference doesn't it. We're always happy to have shout outs for staff who make life that bit easier for you - big thanks.
★★★★★ 1/5
GoogleValetta Grove building and the area is genuinely unsafe.
My packages were stolen because someone tailgated the postman into the building. When reported, management keep contradicting themselves advising to leave packages with concierge, however, earlier this year they sent an email advising against it.
People constantly break-in into the building and cause havoc, starting the fire alarm and turn on the fire ventilation.
Residents of Valletta Grove just trash this place, leaving their rubbish behind, vandalizing elevators and have no respect towards cleaners work.
Area in the back of the building turns into absolute mess in summer nights. Groups of people drink and leave the places trashed after. I was verbally assaulted by people who come to consume alcohol.
Constant issues with hot water that were promised to be resolved last year and it never happened. Prepaid hot water and heating meter run by so-called company “Switch 2” that charges double the price compared to Octopus Energy, EON or any other utility provider. If the credit on meter runs out you will be left without hot water and heating.
Resident · 16 February 2026
Agent replied · 16 April 2026
Hi there. I'm sorry you've had these problems - both package theft and anti-social behaviour are national problems. Sorry that there's been confusion over where to have your packages delivered to but we recommend trying to organise delivery for when you are in or to be collected from a post office if you're concerned. As I've previously responded we have changed our processes and people power to address the anti-social behaviour of school children causing issues. In terms of harassment please to report this or any anti-social behaviour (ASB) in the public park via the Council’s online ASB tool, by calling 020 8430 2000, or by contacting the Police (101 for non-emergencies, 999 for emergencies). For anonymous reporting, you can contact Crimestoppers at 0800 555 111. I will also ensure customer services are aware of your heating complaint.
★★★★★ 1/5
GoogleI would leave zero stars if I could. Populo is a circus being run and managed by a bunch of clowns. There’s a hot water and heating issue every winter - the management team take their sweet time responding to queries and don’t get me started on trying to reach them by phone. Earlier this year a person by the name Afsana Begum hand delivered hundreds of letters regarding rent increase in error - still baffled as to how this was even possible. We’ve seen a rise in antisocial behaviour from kids in the area who have been smoking and drinking in our building, vandalising our building and stealing our parcels. The main doors into the premises have were vandalised meaning there was a period where they constantly open allowing anyone to enter the building. There are 2 lifts in our building but only one ever works at a time causing havoc on the mornings when people are leaving to go to work/school drop offs. I personally wouldn’t recommend living here to anyone, and if it weren’t for personal circumstances keeping me in this area I would have left ages ago.
Hetal · 16 February 2026
Agent replied · 16 April 2026
Thanks Hetal and I’m so sorry you feel this way. As I responded to other residents in this block, we’ve listened to your concerns about the rent timings and have sent a letter to those affected. We had limited rental increases last year and need to do an annual increase for 2026, which we have done transparently and reasonably. Once again I will stress that any profit we make is returned to our shareholder, Newham Council, and is reinvested in housing for Newham.
We realise you are frustrated and our team has been working hard to ensure the service issues have been addressed and we continue to monitor the situation, and we are working on the recent occurrences of anti-social behaviour. Again correspondence has gone out around this and we are changing our staffing hours and carrying out more patrols to help minimise incidences. To ensure residents can contact us easily we have a single resident mailbox and a seven day service with longer operational hours, as well as housing assistants based on site where possible. We hope you consider remaining with us as a tenant.
★★★★★ 1/5
GoogleRegularly ignore complaints, emails, and attempts to contact.
Decide to put rent up citing increased service costs while simultaneously cutting all services which has inevitably led to further issues they are ignoring - regular loitering/tresspassing.
Attempt to raise rent during their own enacted rental freezes, almost certainly due to new incoming rental laws.
Currently do have a helpful member in customer services, Megan, but beyond them its like extracting blood from a stone.
Avoid like the plague.
Stuart · 16 February 2026
Agent replied · 16 April 2026
Hi Stuart. As I responded to other residents below in this block, we’ve listened to your concerns about the rent timings and have sent a letter to those affected. We had limited rental increases last year and need to do an annual increase for 2026, which we have done transparently and reasonably. I’d like to point out that any profit we make is returned to our shareholder, Newham Council, and is reinvested in housing for Newham. Our team has been working hard to ensure the service issues have been addressed and we continue to monitor the situation, and we are working on the recent occurrences of anti-social behaviour, which we take very seriously. Again correspondence has gone out around this and we are changing our staffing hours and carrying out more patrols to help minimise incidences. To ensure residents can contact us easily we have a single resident mailbox and a seven day service with longer operational hours, as well as housing assistants based on site where possible. We hope you consider remaining with us as a tenant, and thank you for your kind words about Megan, which I will pass on to her.
★★★★★ 5/5
GoogleGloria was terrific, answered all my questions and was very professional.
He was very informative and a very nice person to deal with in general.
Yusuf · 16 March 2026
Agent replied · 16 April 2026
Thank you for sharing that - I will let him know!
★★★★★ 5/5
GoogleI had an outstanding experience at the Plaistow Hub, located in the London Road building. In particular, Yasin and Gloria stood out as exceptional members of the staff. They were consistently professional, approachable, and went above and beyond to assist me. Their dedication and helpfulness truly made a difference in my visit.
Kaotar · 16 March 2026
Agent replied · 16 April 2026
Thanks for the shout-outs Kaotar - we'll pass on your comments to Yasin and Gloria. Very much appreciated.
★★★★★ 5/5
GoogleThank you so much for being such a wonderful landlord. I truly appreciate all your support and professionalism over the past few years. I spent three and a half years in this property and one and a half years in the previous one with you, and both experiences were excellent.
I'm really glad I chose to rent through you. Although my circumstances have now changed and I’ve moved on, I just wanted to express how much I enjoyed my time living in your flat. It was a lovely home, and I felt well taken care of throughout.
Thank you again for everything. I’ll always recommend Populo Living to others looking for a great place to live.
Mohammed · 6 June 2025
Agent replied · 13 January 2026
Thanks Mohammed a lovely response. We're so glad you enjoyed your time with us and wish all the best for your new home.
★★★★★ 1/5
TrustpilotDo not sign any contracts with POPULO LIVING
If your building is managed by this company, RUN AWAY. They manage my building the Brick Yard in East Ham E6 1FA. They do not reply to our emails and the building is FILTHY. There is trash everywhere, tenants are dirty and populo living does nothing to enforce tidiness of the building. Not only that they only send the cleaners on Wednesdays.It has become a nightmare to live here.
Diego · 16 March 2025
★★★★★ 1/5
GoogleThe Plaistow sites are shocking. One lift is always out of order, no hot water during peak winter months, no security leaving teenagers to break in and cause trouble every week, maintenance issues ignored for months, and excessive rent increases every year for the privilege! Honestly stay away
Drupen · 16 February 2026
Agent replied · 16 April 2026
Hi Drupen
As I responded to other residents below in this block, we’ve listened to your concerns about the rent timings and have sent a letter to those affected. We had limited rental increases last year and need to do an annual increase for 2026, which we have done transparently and reasonably. I’d like to point out that any profit we make is returned to our shareholder, Newham Council, and is reinvested in housing for Newham. Our team has been working hard to ensure the service issues have been addressed and we continue to monitor the situation, and we are working on the recent occurrences of anti-social behaviour. Again correspondence has gone out around this and we are changing our staffing hours and carrying out more patrols to help minimise incidences. To ensure residents can contact us easily we have a single resident mailbox and a seven day service with longer operational hours, as well as housing assistants based on site where possible. We hope you consider remaining with us as a tenant.
★★★★★ 1/5
GoogleI wouldn’t bother, they don’t honor promises, don’t take our complaints about our own safety seriously; we have had to call the police due to break ins almost everyday for the past week and all populo says is ‘we know the lifts are broken’ …
Nubia · 16 February 2026
Agent replied · 16 April 2026
Hi Nubia, we’ve listened to your concerns about the rent timings and are sending letter to those affected. We had limited rental increases last year and need to do an annual increase for 2026, which we have done transparently and … More
★★★★★ 1/5
GoogleAppalling service and complete lack of professionalism.
We got locked out of our flat due to a faulty lock, which is clearly a maintenance issue, and the experience with this letting agency was nothing short of a nightmare. They wasted over an hour promising to call us back but never did. When we finally managed to get through to someone, their agent rudely claimed it wasn’t their responsibility and had the audacity to shout at us. This company does not care about its tenants’ safety or well-being. Absolutely disgraceful, avoid at all costs!
Kate · 7 January 2025
Agent replied · 12 January 2025
Hi there Kate, sorry this happened to you and you most certainly should have been shouted at. I can't see you as a tenant on our lists - perhaps your partner or friend is on the lease? Could you email hello@populoliving.co.uk with details of your tenancy, the number you called and who the 'agency' was so that we can look into it this please?
★★★★★ 1/5
GoogleThey have listings on Rightmove.com for studios in philpot street. Struggled to get through to anybody for 10 days. Someone finally called me to arrange a viewing. I went to the viewing, applied for the studio same day and didn’t hear anything back for a week. The populo staff member who showed me around ignored my texts for 3 days when I asked for an update then text me saying that only the smallest one is available not the one I wanted. This doesn’t add up as I applied the same hour he showed me around and he confirmed to me it was still at the market at that time and the next steps would be to reference checks (which didn’t get done). Also, all of the properties are still on Rightmove. I can’t explain why the communication is so bad or why he would lie but it’s disappointing as I have my deposit and advanced rent here waiting and he told me I’d be able to move in by Christmas. Probably a bullet dodged if this is how they deal with tenants aswell.
Andrew · 25 December 2024
Agent replied · 12 January 2025
HI Andrew, I'm sorry you've had this experience, allow me to pick up with the Property Manager, thanks Duncan
★★★★★ 1/5
GoogleAs can be seen here the company was good until a few years ago since when customer service has collapsed. The phone is not answered, the staff turnover is phenomenal. The lift at my block has been out of order for ten weeks and we have absolutely no communication as to why it is not being repaired. This has happened on numerous occasions over the past four years. So many issues! It really is insulting to read the gloss on their website. Ignore it all!
Linda · 25 August 2024
Agent replied · 24 October 2024
Hi Linda, the lifts in your block have been re-contracted now, which will make repairs much quicker in future. We also have new processes and extra team members in place to ensure we offer residents a better service. We understand how frustrating not having a lift can be.
★★★★★ 1/5
GoogleThis agency is totally unprofessional. You will never get in touch with them when you’re in trouble with property. There’s no concierge and reception in the building and they will charge you whatever you need. Ridiculous agent. Doubting they are not official. Their handling of issues is not only unprofessional but outright exploitative. They try to pin unjustified charges on tenants without providing any valid evidence. Do not use this agent!!! You will regret!!!
Smith · 24 November 2024
Agent replied · 8 December 2024
Hi Again Smith Sand! I'm sorry you've struggled to contact us - I did ask you to reach out to hello@populoliving.co.uk with your name and to mention your username but didn't hear anything? Please do try again. Thank you Populo.
★★★★★ 1/5
GoogleEDIT: the worst communication with building management ever! They don’t reply to emails and never call back. Lift problems, lack of water supply now and then, front entrance blocked for almost a year by some renovation works. So so so …
J · 16 November 2025
Agent replied · 13 January 2026
Hi JD. I'm sorry that after such a great start you feel that things haven't worked out as you expected. We have had ongoing problems with the lifts and water - new part have been issued for the lift and it should be once again operational. … More
★★★★★ 5/5
GoogleI’m having a very good experience with Populo Living.
Everytime I have any issue they always ready to help.
Right now I have nothing to complain about.
Aldinha · 16 March 2026
Agent replied · 16 April 2026
Thanks Aldinha, I'm glad our customer services team are so responsive for you, we're very proud of the journey we've been on.
★★★★★ 1/5
GoogleI don’t feel safe in their property, and when concerns are raised, nothing is done to address them.
Parcels frequently go missing, unauthorised people seem to have access to the building, and staff can be sarcastic and at times rude.
If you value your safety, I would strongly advise against moving into a Populo Living home.
Sarah · 26 March 2026
★★★★★ 1/5
TrustpilotI did a mistake signing contract with…
I did a mistake signing contract with them. My flat is 22 in Town hall Annexe have continuous issues of no heating and no hot water. Kept many complaints but no quick results. We suffered alot in winter. I requested them that I want to vacate early as lot of maintenance issues but they wrote me threatening email that they will take action in such a way that I don't get tenency anywhere in UK and forced me to stay until contract ends. Even I shown them proof email from there colleague who said on some circumstances we allow contract breaking and you can vacate early, which I asked before signing contract but they just ignored it.
Paromita · 20 July 2025
★★★★★ 1/5
GoogleAVOID LIKE THE PLAGUE!
I rented an apartment at the Plaistow location. The apartment is really nice and in a great location however there property management is perhaps the worst I have ever experienced. When we first moved in our property manager was responsive professional and helpful but shortly after he was replaced by Mervin Charles. He is the least helpful person I think I have ever spoken to. He would take up to a month at a time to respond to basic questions and when I chased for a response, he would become rude and disrespectful.
We were hoping to have moved into another smaller apartment at the end of our lease but it took over two months to find out any useful information about another apartment, at which point it was too late. On top of this it wasn’t even Mervin who helped.
On top of this during our time there the hot water went out on at least three occasions, one of which was over a week long and they would keep sending messages that it was fixed when it wasn’t.
Then on a separate occasion we were without electricity at our apartment due to a faulty fuse board, however this happened on a Saturday so out of office hours so we contacted the emergency team who again were completely and utterly useless. They said they were unable to do anything inside the flat and only had permission to work on communal areas meaning we were without electricity for 3 days at which point all of our food had spoiled, we had to order food in as we were unable to cook which cost us more money and on top of that we had no hot water or internet. They had suggested we get an electrician ourselves to come and confirm if the issue was within our flat or not, if it was not then they could send someone and said that Populo MIGHT cover the expense of the electrician. Then when Populo finally opened it was shortly fixed but we sent a formal complaint about the situation which took them weeks to respond to and find a resolution, at which point they figured £50 was reasonable compensation for all the food we lost and expenses we accrued which was just unacceptable but they refused to go higher.
Then there is the situation with the concierge. When we moved in we were promised 24/7 concierge and they were still hiring at the time of moving in. A year later there is still no 24/7 concierge. A number of occasions I have needed the concierge but not once have they been there, whether that be 9am in the morning or 7pm in the evening. And then if I try to call the office for assistance there is no one to pick up the phone.
Also the elevator is out of service every month for a number of days just adding to the list of inconveniences.
Overall the worst property management I have ever experienced and do not to ever live there again.
Mason · 15 May 2025
★★★★★ 5/5
GoogleGloria and Yasin are the best thing that happened to Plaistow hub
Kapala · 16 March 2026
Agent replied · 16 April 2026
That's great to hear Kapala, we're super proud of them!
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