Pedder London reviews

★★★★★ 5/5

Trustpilot

Helpful and thoughtful service

Robin was very helpful in providing housing options that matched my personalized preferences. He also offered recommendations to me keeping my safety in mind (i.e. proximity to transport). Would definitely recommend him as an agent to friends looking for housing in the area.

Allison · 21 June 2024

★★★★★ 5/5

Trustpilot

Carolina was amazing

Carolina was amazing! Excellent, friendly, honest and communicative from the get go. It was a much delayed and very stressful process with broker and lawyers, but Carolina was always extremely helpful and a delight to speak to every time, as well as knowledgeable about the process and she gave great advice. I don’t think I could have survived the process without her.

Michaela · 31 March 2023

★★★★★ 5/5

Trustpilot

Robin has been very responsive and…

Robin has been very responsive and professional during the rental process. He helped me find the property in the first place, and provided a lot of useful information about the local area. I would happily recommend him.

Jonathan · 27 September 2024

★★★★★ 5/5

Trustpilot

Very helpful and professional agency. Highly rated customer service. 5 stars! *****

Callum Melrose was an extremely helpful, witty and insightful estate agent, and we felt as if he really understood what it was that we were looking for in a house. We certainly plan on using Pedder again in the future for our next move.

Maximilian · 27 May 2024

★★★★★ 5/5

Trustpilot

Robin was incredibly helpful and…

Robin was incredibly helpful and communicative throughout the entire process of finding me a place. I was always kept in the loop about viewings and any developments. I would highly recommend Pedder as a company and Robin as a lettings consultant.

Adam · 29 June 2024

★★★★★ 5/5

Trustpilot

An excellent team at Pedders

Have used Pedders for many years as my letting agents and always received excellent service from them. When I decided I wanted to sell my property I had no hesitation in instructing them to take care of the sale. Again, I was extremely satisfied with how they handled everything. Special thanks to Natasha, Nora (lettings) and Carolina (sales).

BlondeDIYer · 13 June 2023

★★★★★ 1/5

Google

I find it interesting that overwhelming majority of the 5-star reviews come from people who wrote a total of 1 review - must be very happy customers to write their one and only review about this specific business. In my experience, however, Peder is a negligent and incapable property manager. As a landlord myself, I would’ve never given them my property. That’s because I don’t enjoy having unhappy tenants who are ignored and literally left in the freezing cold to the point of engaging an attorney for breach of contract proceedings. I believe in paying a management fee and being left in blissful peace, not receiving legal notices because the management company is ignoring its responsibilities. As a tenant, I feel like I’ve been hitting my head against the wall for three months trying to get these guys to live up to their contractual obligations and provide us with a liveable “luxury” flat as advertised. It was all great up until we signed the contract and paid the fees and deposit. Then things changed - the agency completely lost interest. They expect you to take hours out of your work day to actually go to their office in person for every single bureaucratic admin BS requirement - which they have a lot of. The agent who rented us the flat was negligible and made a number of mistakes that took months to correct, all the while we had to chase him continuously. The property was delivered dirty and in a poor condition after previous tenants moved out. It took nearly 2 weeks to have the appliances turned on when we moved in and we didn’t have a working fridge the whole time because the property manager is located God knows where, but certainly nowhere near the property, nor does she know anything about it. We had to wait for a landlord to approve the quote for a new fridge, until yet another one of contractors came out and discovered that the fridge was mysteriously switched off through some hidden plug, and not actually broken. A very simple fix had the property manager actually been managing the flat or knew anything about it. Same with a thermostat - a 6 week wait for a contractor electrician because the property manager couldn’t provide us a manual for the unit or assess the problem. Breakdowns take 6+ weeks to address and require you to take multiple days off work while you are waiting for multiple contractors to come out for quotes first and then to fix - again, after having to chase the property manager continuously. They only seem to take action after breach of contract notices, so prepare to have your attorney on a speed dial. And make sure you are ready to be home in the middle of work day for a 5-hour window on a regular basis (so far 7 separate days in 3 months) if you want to have functioning appliances and flushing toilet/working bathroom. All in all, be very mindful of this place. We found a flat we thought we could be happy in for a long time, but will have to move once break clause kicks in because we simply cannot handle any more emotional distress of living in a property that is so poorly managed.

Natalie · 26 October 2019

★★★★★ 5/5

Trustpilot

Robin Percivaldi-Hammond went above and…

Robin Percivaldi-Hammond went above and beyond in assisting us during a difficult period with a tenant that refused to leave despite serving notice. Robin was responsive, very helpful and effective.

Elsolh · 12 December 2024

★★★★★ 4/5

Trustpilot

Josh was really responsive and always…

Josh was really responsive and always took the time to field our questions. We didn’t feel pressured at any point and felt totally in control. Josh and his colleagues were especially effective towards the end of the process where there was a bit of a hiccup with the exchange. I’d definitely use Pedder again.

Felicity · 14 September 2023

★★★★★ 5/5

Trustpilot

Stress-free service

Pedder's great service continues to give me the peace of mind I need from my property manager, being so far away. In particular, my dealings with Pia have been super smooth and stress-free.

Paul · 25 March 2026

★★★★★ 5/5

Trustpilot

Head and shoulders above the competition

We have worked with several agents over the last two years through the process of selling our old flat and buying a new place. Pedder is head and shoulders above the rest. Phillippa and David were incredibly attentive, quick to respond and easy to talk to. We couldn't be happier with the service we received.

Jonathan · 31 July 2023

★★★★★ 5/5

Trustpilot

Josh Birkett was brilliant

Josh Birkett was great - always available on the phone and email, super responsive and worked with us to handle our questions quickly. Friendly and went the extra mile - it meant a lot to us during a really challenging time! Thanks Josh :)

Sian · 5 April 2024

★★★★★ 5/5

Trustpilot

Smooth Flat Purchase from Pedder

Purchased a flat with Pedder as the seller's representatives in East Dulwich. Catherine was my POC and she was communicative, easy to work with throughout the sale, and also accommodating (like when I wanted extra viewings to show my parents around). Would happily work with Catherine or Pedder again or recommend them.

Jake · 5 October 2023

★★★★★ 5/5

Trustpilot

We found Pedder to be easy to work with…

We found Pedder to be easy to work with in the sale of our flat. Professional, friendly and clear in communications.

Eli · 16 June 2026

★★★★★ 5/5

Trustpilot

We recently sold our house with Pedder

We recently sold our house with Pedder. They were fantastic from beginning to end - communicating very well, arranging viewings to accommodate our young family and all working towards getting us a sale, and making onward purchase smooth. I would recommend them to anyone. Special thanks to Phillippa and David.

Sarah · 25 October 2023

★★★★★ 5/5

Trustpilot

Mollie and Vince were great to work…

Mollie and Vince were great to work with. During what was thought to be a tricky time to sell, they secured a buyer within days. Mollie's service throughout the sale was excellent and made life much easier for us with regular updates, chasing various parties and pushing for exchange throughout the whole chain.

Henry · 28 July 2023

★★★★★ 5/5

Trustpilot

Alicia has been a delight to work with…

Alicia has been a delight to work with while we’ve been hunting for our dream home. She is extremely knowledgeable, responsive and patient! Pedder have such amazing stock of beautiful homes!

Alice · 10 October 2024

★★★★★ 5/5

Trustpilot

East Dulwich Pedder

The team at East Dulwich Pedder were once again very professional and kept us updated of all matters during the marketing and letting process. As always knowledgeable and abreast of legislation. Thanks to all there and especially Cristina and David.

Archangel · 30 April 2024

★★★★★ 5/5

Trustpilot

Special thanks to Shannon Way

It has been a pleasure buying with Pedder, from organising the initial viewing to helping us throughout the purchasing journey. A special thanks to Shannon Way, who was very responsive throughout, and went over and above to ensure transparency with the vendor. Would highly recommend.

Marco · 16 January 2024

★★★★★ 5/5

Trustpilot

As a first-time buyer I had a great…

As a first-time buyer I had a great experience working with Pedder and more specifically with Carolina.Carolina was extremely helpful, pro-active and super clear when guiding me throughout the whole process. I could not recommend enough working with Carolina. 5 stars.

Amaralsantos · 28 March 2024

★★★★★ 5/5

Trustpilot

Fayzeh the portfolio manager has been…

Fayzeh the portfolio manager has been quick to help us resolve maintenence issues in the property.

Connor · 23 June 2026

★★★★★ 4/5

Trustpilot

Friendly, always on hand

Friendly, always on hand to help and kept our buying process ticking along despite issues with the chain. Couldn’t ask for too much more really

Michael · 13 April 2026

★★★★★ 5/5

Trustpilot

Robin at Pedder review

Robin at Pedder found new tenants for my house within a week. The whole process was pain free & professional. I highly recommend Robin as an agent.

Anna · 16 September 2024

★★★★★ 5/5

Trustpilot

Excellent service from Pedders in…

Excellent service from Pedders in particular Izabella. Very proactive for our sale and really helped progress the entire chain. I have used them twice now and wouldn't hesitate to use again.

Sean · 11 July 2024