Trusted Agent profile · London
★★★★★
783 reviews across 1 platform
Albion House, 20 Queen Elizabeth Street, London, SE1 2RJ, SE1 2RJ
Peabody's office in London, at Albion House, is rated 4.4 out of 5 across 783 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Peabody Resale hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional and Helpful
Our experience with Kirstie & Joseph has been fantastic from start to finish. Very professional and knowledagable, but friendly as well. They both made our purchase easy as possible, and the communication from them was second to none.
Thank you for your kind words, Katie! We will be sure to pass these on to Kirstie and Joseph. We hope you enjoy your new home :)
5/5
TrustpilotHoneybrooke
We have recently moved into a new house at Honeybrooke. We had an excellent experience throughout the buying process and were well supported once we moved in by Charli Parsons. A lovely welcome gift and a card were very thoughtful additions to our new home. The quality of the finish throughout the house is very good. We would recommend buying a house from Peabody. Very satisfied and happy customers
Hi Elena, Thank you for your kind review. We are so pleased Charli was there supporting you during your home-buying journey. She will be pleased to hear your feedback. Enjoy your new home.
5/5
TrustpilotGreat service!
A huge thank you to Stel and Emmanuel from Catalyst for helping us get our first property. They were both very helpful and helped us through the whole process. I don't think it would've been possible if not for your timely updates and support. Thank you so much!
Hi Namratha, we’re so glad you're having a positive experience with Catalyst and we will be sure to pass your feedback on to Stel and Emmanuel!
5/5
TrustpilotGabriella MRabet is a star!
I deal with Gabriella MRabet at the Kite Meadows development and she has been spot on with her customer service from start to finish. She was very responsive to me when I got in touch and was as invested in my purchase as I was which made the whole experience much more enjoyable. I cannot fault her. She was always helpful, smiling and friendly. A real asset to Peabody.
We're so glad that Gabriella could be so supportive. Congratulations on your new home and thank you for your kind words.
5/5
TrustpilotToia is a credit to your company
I just wanted to take the time to thank Toia for all the help and support she gave us.Moving home is always going to be stressful but she was always there and made everything as smooth as possible for us.Thanks Toia, we were so lucky to have you!
Hi Claire, we’re so glad you had a positive experience with Catalyst and we will be sure to pass your feedback on to Toia. Enjoy your new home.
5/5
TrustpilotGabriella was such a reassuring…
Gabriella was such a reassuring presence and quick to update any news during a very stressful time - many thanks Gabriella
Thank you for your kind review. We are so pleased Gabriella could be there for you during your home-buying journey. She will be pleased to hear your feedback. Enjoy your new home
5/5
TrustpilotEmerson was supporting us throughout…
Emerson was supporting us throughout the entire process to close on our house and he has been extremely responsive and supportive. We very much appreciate all of his efforts!Julianne & Luis
Hi Julianne. Thank you for your kind words. We will be sure to pass these on to Emerson, who will be delighted to hear this feedback. We hope you enjoy your new home!
4/5
TrustpilotPleasant experience
Buying a home with Catalyst was overall, a pleasant experience. It would have been helpful to have had regular updates on the build and site visits, we were kept in the dark in terms of the building process. Despite that, we are very happy with our amazing home.
Hi The Walkers, thank you for leaving us a positive review and for your feedback regarding the communication you received during the build process. We will make sure to pass this on to the relevant team. We hope you enjoy your new home.
1/5
TrustpilotAvoid at All Cost
Update 30.04.2023Sent my complaint to executive teams and to email below. Still no response. A representative called me 24.04.2023 with no prior knowledge of the issue saying not to worry they will compensate me ££ based on how long it was not working and he will call me next day to work it out. Obviously no one called. Glad that phone calls recorded so at least have your employee saying you will pay me out. Just big problem no one is available to talk to not to mention issue is from Jan 2023. You won’t be able to log Formal complaint if no one is available. To anyone who reads just a reminder that service charge has a management fee which is what you will pay to them to provide this poor service and which they keep on increasing with rent part. So no service but you have to pay increase on it….. no point with their below email shared as no one got back on that also. 1st update. I have spoken with 5 different people about HIU boiler that’s leaking all over, who confused me and drove me in circles that it’s not their responsibility. Only later to admit it’s part of central heating system and they have to repair it whilst ignoring complaint I raised for service failure. Simply forwarding formal complaint to repairs team. No apology nothing That all started in January 23 and today is 29 March 2023. After I escalated to Executive Team they also can’t get back with a single update. Appalling service - I have waited patiently for 3 months to allow enough time for you to do anything yet there is no one able to come back to me.
Hi Lee. We are sorry to see this update from you and want to resolve the issue. Your case has been highlighted to our Customer Experience team who will be contacting you to discuss.
1/5
TrustpilotOur house sale is on the verge of…
Our house sale is on the verge of falling though because of this company. The buyers paid for a management pack at the start of August it is now November and still no sight of it, just constant excuses. I can't quantify the stress and anguish caused by them not doing their job.
Hi Julie, we are really sorry to hear about your experience. So that we can support you, can you please email homeownership.approvals@peabody.org.uk with your full name and current address. We can then ensure your case is escalated to help find a resolution. Thank you.
5/5
TrustpilotMarie and Tracey were amazing!
Marie and Tracey were incredibly helpful and professional throughout the process of buying my first home with Peabody, couldn't recommend them enough!!
Thank you so much for your kind words. We will pass them on to Marie and Tracey, who will be pleased to hear your feedback.
5/5
TrustpilotI’ve just moved in to my amazing new…
I’ve just moved in to my amazing new house from catalyst housing. Alison the sales executive is amazing at making sure I have everything I need and any queries or questions answered. She is always on the other end of the phone for anything! She’s been amazing!!! Thank you Alison
Hi Holly, congratulations on moving into your new home. Thank you for your feedback :)
5/5
TrustpilotWe recently brought a flat from…
We recently brought a flat from Catalyst and from the very beginning to the end of the process Katie and Shaun were very supportive and helpful.They were always available and very professional. A big thank you to both of you.
Hi there.. We’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Katie, Shaun and the team!
5/5
TrustpilotHappy experience of a first-time buyer
I recently moved into a Peabody development and as a first time buyer, I cannot be thankful enough to Ilona Barkane of the Development & Sales Team, who was not only experienced and patient, but readily available and responsive to my queries throughout the entire process. I was getting considered, tailored advice and at no point did I ever feel I was being unnecessarily rushed. When it mattered with certain things/parties stalling and needing a bit of a push, again it was so helpful to have Ilona on side who understood the particular situation, and lent a hand to move things along in a timely manner. I'm really happy in my new home, it's a lovely development and finished with particular attention to practical, living detail and with very good specs. Thank you again Ilona for taking the stresses out of this lifetime decision!
Hi May, Thank you for your review. We will be sure to pass this on to Ilona who will be delighted to hear this. Thank you and have a great day!
5/5
TrustpilotLaura Shellard - Kite Meadows
Laura Shellard at Kite Meadows has been outstanding with her professionalism, attention to detail and her warm attentive personality. I can not fault her work and I would like to thank her for the support she has given to us on the purchase of our new home.
Hi Lucy, we're so glad you had a positive experience with Catalyst and we will be sure to pass your feedback on to the team. Enjoy your new home.
5/5
TrustpilotExcellent service from Steve spelman
Just moved into our new home at printwork. Steve spelman has been incredibly helpful and professional. Through out the whole process he helped us out in every step. He is very friendly as a person. I would greatly recommend. Thank you so much Steve.
Hi M Rahman, we’re so glad you're having a positive experience with Catalyst and we will be sure to pass your feedback on to Steve and the team!
5/5
TrustpilotThank you Kirstie and Joseph :-)
Kirstie and Joseph have been incredible and have gone above and beyond every step of the way. I was especially touched by the way Joseph involved my 10 year old daughter in the process, and it is something I’m sure she will always remember fondly. Buying a house can be an incredibly stressful experience but once my reservation was accepted, it has been completely smooth and hassle free thanks to them. No matter how busy they are, Kirstie and Joseph have responded to every query I’ve had almost immediately which has really helped. I’d like to thank them for all their hard work on my case.
Thank you for your kind words, Janine! Great to hear you have been so well supported by Kirstie & Joseph - we will be sure to pass this on to the team.
5/5
TrustpilotSteve Spelman at Catalyst Homes - super customer service!
The team at Catalyst Homes have provided first class service - especially Steve Spelman who was helpful and supportive all the way through the process! Many thanks Steve for your diligence and great customer service!
Thank you for your kind words Fozzie! We will be sure to pass these on to Steve and the team. We hope you enjoy your new home :)
5/5
TrustpilotThank you Peabodys
The Peabody Team were excellent. Very helpful and knowledgeable; just made the whole process that much easier. Highly recommended. Thank you to Tracey and the team
Hi Craig, Thank you for your positive review. We will be sure to share this with Tracey. She'll be happy to hear this lovely feedback. Hope you enjoy your new Peabody home!
5/5
TrustpilotFantastic and stress free house buying
Joseph was great at responding promptly and really personable and professional, I would definitely recommend! The whole buying experience was made smoothly and stress free. Thanks so much!
Hi Laura, thanks for your review. We will be sure to share this with Josep, who'll be happy to hear this lovely feedback. Hope you enjoy your new Peabody home!
5/5
TrustpilotI had a great experience finding and…
I had a great experience finding and purchasing my first apartment from Peabody. My sales rep Ilona Barkane was amazing at advising and supporting me in every step of the way, making the process smooth and pleasant.
Hi Anastasios, Thanks for sending us this great feedback and delighted we could help you find your first home! We will pass on your comments to Ilona and the Sales team.Hope you have a lovely day!
5/5
TrustpilotThe Switch, Wimbledon
I can't thank Katie & Shaun enough for how seamless they made the process of buying at the Switch. Always happy to answer any questions and incredibly proactive. If I could give them 6/5 I would.Thanks again both!Andy
Hi Andrew.. We’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Katie, Shaun and the team!
5/5
TrustpilotBrilliant organisation we are very…
Brilliant organisation we are very pleased to be part of them. We got the best service. Staff is very friendly and co operative. Flat is very spacious and we are very happy we purchase this apartment. I will introduce and encourage family and friends to purchase these apartments. Thanks
Congratulations on your new home, Nausheen! Thanks for the feedback, we'll be sure to pass this onto the team.
5/5
TrustpilotGreat service from Krissy!!
Great service given from start to completion, Krissy at The Lanes was fantastic and always responded to my queries straightaway. Krissy made the whole process very easy and was at the end of the phone when needed.Fantastic service and thrilled with our new Home!!
Hi Kayley, we’re so glad you had a positive experience with Catalyst and we will be sure to pass your feedback on to the team. Enjoy your new home.
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Tell us what you need and we'll put you in touch. Peabody Resale hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
