Every review we hold for the London office, from every platform, shown as written. First names only.
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5/5
GoogleI can't fault the experience i've had with Brockenhurst as a lettings agent, particularly the service provided by Paula who is always super responsive, helpful and reassuringly listens to any problem/issues that arise and deals with it promptly. I actually look forward to the 6 months inspection so we can have a little catch up π thank you
Danielle Β· 27 July 2021
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5/5
GoogleMany thanks to all staff at Pattinsons for the outstanding level of support and advice during all stages of selling our property.
Stephen Β· 22 August 2024
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5/5
GoogleVery pleased with the service offered. Responds to any emails, queries, voicemails in a timely manner. Friendly, polite, great customer service skills.
George Β· 22 August 2024
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5/5
GoogleGreat people to work with, engaging and personable
Votta Β· 10 March 2025
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5/5
GoogleCarole was patient and kept us informed through the process. Professional in every way.
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Sabina Β· 22 August 2019
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1/5
GoogleThe worst estate agency / auction service possible!
Very high unjustifiable fees, terrible service/response and non-exustant β¦
Darren Β· 24 September 2022
Agent replied Β· 15 October 2024
Hi Darren, we are sorry that you have not had the experience we would expect from our team. Could we ask that you kindly share more information like the property address and any contact information you would like to share with us? to β¦ More
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5/5
GoogleI put off selling in auction for soooo long as I thought it would be a complex process. From the moment I contacted Pattinson I was instantly put at ease. From start to finish it was seamless. I was kept up to date with the progress at all β¦
Damian Β· 24 September 2022
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5/5
GoogleI deal with Kashif Awan and he is one of the best trained sales rep I have had to deal with from any kind of auction company. Incredible knowledge and patience makes it very easy to deal with him in business sense. His friendly approach to things make the processes whole a lot smoother as well.
Evren Β· 22 August 2021
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5/5
GoogleIan has been very helpful and a pleasure to work with-the lad will go far!!
Nigel Β· 22 August 2019
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1/5
GoogleDo not use!! Be very aware. I was in a bidding war, when I dropped out the hammer landed on the other bidder. Within 5 minutes the auction were on the phone saying this bidder might not purchase. The hammer had gone down and they told me β¦
Charlotte Β· 24 September 2022
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4/5
GoogleVery Good Service - Kept me informed throughout the process - good knowledge of the market and local property value. Would certainly recommend to others selling or buying in the Ludgershall area.
Mike Β· 27 July 2018
Agent replied Β· 27 July 2026
Hello Mike,
Thank you for taking the time to share your thoughts and weβre delighted that youβd recommend us.
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2/5
GoogleThe initial sales call was full of promise. They kept making " curtiosy calls " every couple of days which were pointless. After the auction ended I had to make numerous calls to get the deposit that they had held for 30 days. Would not recommend this company.
Andrew Β· 22 August 2022
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5/5
GooglePaula Holewell is always professional and helpful
Wayne Β· 27 July 2021
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5/5
GoogleBrockenhurst Lettings have been managing our rental property for 9 years. We have found them to be professional, efficient and helpful with any queries and problems we have had. Paula deals with our annual inspections and is friendly and easy to get along with. We are very happy with the service the whole team provides.
Marion Β· 27 July 2021
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5/5
GoogleIain Weatherhead has been very helpful and professional in his dealings.
Jide Β· 22 August 2020
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4/5
GoogleReally friendly staff with a fantastic work /Support ethic even contactable out of hours or week ends π β¦
Trevor Β· 22 August 2024
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2/5
GoogleTried to buy a house through brockenhurst estate agent but what a waste of time. First time, sold house to someone else just before depositing funds and second time, they promised to call me back but never did. For buying property, Iβd rather choose another agents if available.
Diamond Β· 27 July 2022
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1/5
GoogleEmailed twice no contact.
Gordon Β· 22 August 2023
Agent replied Β· 7 February 2025
Hi. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
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1/5
GoogleMissing items nobody response
Senthilvel Β· 22 August 2023
Agent replied Β· 7 February 2025
Hi Senthilvel, we are very sorry to hear you didn't have the experience you should have had with our team. Are you able to share more information like the contact email address or mobile number you registered with us and the property address to socialmedia@pattinson.co.uk so we can look into this further
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5/5
GoogleUp to date we have received the most amazing, attentive and professional customer service. Nothing is too much trouble for Tina Waterfall to action on our behalf. The Pattinson Auctions offer is a real extra boost to our business. We look forward to a long and profitable working relationship for many years to come.
David Β· 22 August 2021
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5/5
KerfuffleDefinitely helped us grow!
Personally, for my company we appreciate the dedicated Business Development Managers at Pattinson Auction (I believe there are over 30 of them who work nationally) We are a small company, and Pattinson Auction has definitely helped us grow.
Simon Β· 12 June 2023
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5/5
GoogleExcellent service highly professional would recommend to everyone. Special thank you to Gemma Gair
Alison Β· 22 August 2018
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1/5
GoogleTerrible experience. They trick you into accepting a much lower price. Absolutely horrendous experience.
Anisa Β· 22 August 2022
Agent replied Β· 7 February 2025
Hi Anisa, we are sorry to hear you haven't had the experience that we would expect. Can you supply us with some more information so look into this further? Would you mind emailing as much information such as property address and any contact details you would like to share with us to socialmedia@pattinson.co.uk
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5/5
Googlefriendly, professional, efficient
Christopher Β· 10 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.