Trusted Agent profile

Patrick Henry Clapham South reviews

4.6

★★★★★ Excellent

122 reviews across 3 platforms

25 Balham Hill, London SW12 9DX

Patrick Henry's London office at 25 Balham Hill is rated 4.6 out of 5 across 122 reviews on three platforms, including 106 Google reviews rated 4.6. Checked 9 October 2026.

Google logo

4.6 / 5

106

Reviews on Google

This office

Facebook logo

5.0 / 5

12

Reviews on Facebook

This office

Trustpilot logo

4

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Patrick Henry Estate Agents were fantastic to work with! Both Patrick and Dylan were enormously helpful throughout the whole process of finding and renting my new home. Their professionalism, clear communication, and genuine care made everything smooth and stress-free from beginning to end. The systems they use for going through the referencing and paperwork also made that process a breeze. I couldn’t recommend them more highly!

Kyle · 29 August 2025

Agent replied · 14 April 2026

Hi Kyle, Thanks for this amazing review. We really appreciate your kind words.

5/5

Google

After 18 months at our Clapham property, I can safely say I have never had a better experience renting. Any issues were resolved in a timely manner, the staff at Patrick Henry were always more than happy to help, and at the end of the tenancy when our cleaners did not carry out the clean properly, Dylan and the team did everything they could to help us resolve the issue and return our deposit in a timely manner and right before Christmas! It was an absolute pleasure

Charlie · 14 April 2024

Agent replied · 24 August 2024

Hi Charlie, Thank you, for such an amazing review. It was truly a pleasure and we would be more than happy to assist you again in the future if ever needed. Have an amazing day!

5/5

Google

We bought a house in Clapham from Patrick Henry in March 2024. Patrick and Dylan were absolutely flawless - they guided us through an unexpectedly complicated sale which had to go through probate after the offer had been accepted with ease. They were knowledgeable, professional and quite frankly the best estate agents we've ever come across. They organised access whenever required, provided support to both us and the vendors and the listing of the property was accurate and helpful.

Julia · 14 April 2024

Agent replied · 24 August 2024

Hi Julia, Wow, what an amazing review. Thank you so much and as always we're here to assists you whenever you need! Huge thanks from the team at Patrick Henry.

1/5

Google

It's nearly summer, so estate agents are now stepping up hounding residents with their constant spam leaflets. These guys posted one through my door and ignored my "no leaflet" notice. EDIT: Two weeks later and they've done it again. EDIT2: In response to your comment on my review - so I have to give you MY ADDRESS so I can opt out of something YOU opt'd me into against my will? What a joke.

R · 14 January 2026

Agent replied · 14 April 2026

Good Afternoon, We’re terribly sorry to hear that you’ve been hounded by leaflets coming through your door. Similar to the other estate agents, we use a third-party delivery service to deliver any postcards. If you’ve been hounded by our postcards, we’re deeply sorry and would request that you send us an email at hello@patrickhenry.london with your address, so we can at least ensure that you won’t receive any other postcards, letters or leaflets through the door from us. However, we cannot speak for the other estate agents. Kind regards, The Team at Patrick Henry

5/5

Google

I had a great experience working with Dylan, Ava and the rest of the team. They were professional, knowledgeable, and always available to answer my questions. The whole process of buying my home was smooth and stress-free thanks to their guidance. I really appreciated their honesty and attention to detail. I would highly recommend them to anyone looking to buy or sell a property!

Georgia · 17 March 2026

Agent replied · 14 April 2026

Thank you so much for taking the time to share this lovely review. It truly means a lot to all of us. We’re delighted to hear that your experience felt smooth and stress‑free that’s exactly what we aim for. Dylan, Ana, and the rest of the team loved supporting you through your home‑buying journey, and your kind words about their honesty, guidance, and attention to detail really made their day. Wishing you all the happiness in your new home. If you ever need anything in the future, we’ll be right here and happy to help. From the Team at Patrick Henry

5/5

Google

In short, highly recommend. We spoke to two agencies when deciding which agency to proceed with, Balham's largest agency and Patrick Henry. Unfortunately we initially went with the larger agency who had provided an inflated valuation. There had been viewings but we were told to reduce the price within the first 2 weeks and again later. We were told approaching 3 months that there hadn't been a single 'direct' enquiry, instead all viewings had been off the back of party's wanting to view other options and piggybacking our property. We switched to Patrick Henry who had said all along where the price needed to be. Whether by luck or otherwise, Patrick sourced our buyer from his first viewing. Our buyer was a first time buyer who had an unresposive lawyer which led to a longer than desired conveyancing period. Patrick remained involved throughout the process and greatly assisted in moving things along.

Alex · 14 September 2025

Agent replied · 14 April 2026

Hi Alex, Thank you for this amazing review. We really appreciate your kind words.

5/5

Google

The best experience we've had renting a property during our time in London. Charl gave us a very personal tour of the flat we were interested in, allowed us loads of time in the property and answered any questions we had quickly and efficiently. This has been unlike any previous experience we've had which has always felt rushed and impersonal. Charl was comparatively extremely friendly and helpful. We really appreciate the time and care he gave us in reviewing the flat and in the moments afterwards where he was quick to send us through the offer form and chat with the landlord to secure us the flat - thank you Patrick Henry and Charl!

Caitlin · 14 April 2023

Agent replied · 6 July 2023

That is so amazing to hear, Caitlin! Thank you so much for taking the time to share your feedback with our team at Patrick Henry. It's great to know that we continue to provide our customers with everything they need. Have a great day!

5/5

Google

I have recently completed on a sale working with Patrick Henry as our estate agent. I have also known him personally for several years as I lived in Clapham South near his shop. Patrick is always willing to help and has gone the extra mile during the sale of our flat to ensure it goes smoothly. We’ve had regular updates from him and his positive attitude has been uplifting throughout the process. Every time I visited the shop, the team were so friendly and helpful. I highly recommend working with Patrick and his team.

Emily · 14 April 2025

Agent replied · 14 April 2026

Thank you for your kind words. We're happy we were able to help you achieve your desired result. Good luck with everything and we hope to see you all again some day.

5/5

Google

I recently exchanged on a property with Patrick Henry as the agent, and the process was smooth and well-managed from the initial offer to exchange. Both Dylan and Patrick were excellent at answering calls and always got back to me promptly with answers to any questions I had. They were proactive in keeping things moving, especially when the process slowed down with solicitors, which made a huge difference. Their efficiency and proactive approach highlighted the advantages of working with a local estate agent over a larger chain. I would recommend Patrick Henry to anyone looking for a professional and well-coordinated property transaction.

Cordelia · 20 February 2025

Agent replied · 14 April 2026

Thank you for this amazing review. We truly appreciate it, neighbour 😉. …

5/5

Google

Patrick Henry is valuable person to know in the Clapham area. I would highly recommend visiting his Agency and introducing yourself if you want to feel supported and a sense of community in this part of town. He is a hard working and genuinely lovely person. Renting/buying and selling is not always an easy business, but with Patrick thing's alway are dealt with quickly and in a positive manner... highly recommend him and his team!

Jessica · 6 March 2025

Agent replied · 2 September 2025

Wow, thank you for this amazing review. It's important to us to care for our community and give a warm welcome to everyone who joins our community. Happy we've been a great help to you. Thanks again and our doors always open 😊. …

5/5

Google

I have recently sold my flat in South East London through Patrick Henry, having also previously rented it out with them for >5 consecutive years. Patrick and his team always went over and above to help manage my rentals and then really pushed to get a difficult sales process over the line, but always with warmth and absolute professionalism. Absolute legend of an agent!

James · 22 May 2025

Agent replied · 14 April 2026

Thank you for this amazing review James, we really appreciate it. From the Team at Patrick Henry

5/5

Google

We have had a great experience with Patrick Henry Lettings. Dylan has been so helpful and has always been available to answer all our questions! Really recommend using their services if you are looking for a new home in London.

Grace · 14 April 2024

Agent replied · 28 August 2023

Dear Grace, We are so grateful for your kind review. It made our day! Thank you! The team at Patrick Henry

5/5

Google

Patrick Henry have been fab! Viewing the property was seamless and they were super attentive when we’re going through the offer process on our flat. Plus now we’ve moved in they’re always so quick to respond to any questions or asks that we have for anything around the house (shoutout to our handyman you’re fab!)- overall all great and the best property company I’ve dealt with :)

Lucia · 3 March 2025

Agent replied · 21 May 2025

Hi Lucia, Thank you, so much for your kind words. We truly appreciate it.

5/5

Google

We had an amazing experience with patrick . From the very first contact, he demonstrated a high level of professionalism, dedication, and in-depth knowledge of the market. He guided us through every step of the process, answering all our questions with patience and providing honest, transparent advice. Thanks to his commitment, we found the perfect property for out needs! Thank you Patrick!!

Maria · 14 April 2025

Agent replied · 14 April 2026

Thank you Maria! It is always a pleasure to help. PH

5/5

Google

Patrick combines excellent local knowledge with a thoroughly professional approach. Clear communication, sound advice, and a genuine understanding of the local market. A reliable team I’d happily recommend.

James · 14 February 2026

Agent replied · 14 April 2026

Hi James, thank you for leaving us a wonderful review. We really appreciate your kind words. Many thanks, The Team at Patrick Henry

5/5

Google

Excellent, I've put five stars as Six is not available

Xavier · 14 April 2025

Agent replied · 24 October 2024

Hi Xavier, Thank you very much! Have a great day.

1/5

Google

Please consider other options before choosing to rent with Patrick Henry. On initially signing they were friendly and appeared helpful. Slight snags on moving in included the hallway being under construction - this was not a problem as we were told within 6 months it was being refurbished. Fast forward 2 years and the hallway still looked the same. During the tenancy PH were good at responding to queries, and if a problem needed fixing, then they were responsive and eventually the issue would be fixed. They really let themselves down when the tenancy ended. Granted, there would be some marks on the walls (wear and tear). We were charged a full redecoration. The place came furnished with basic cutlery and utensils. We replaced these with better equipment. We were then charged for this on checkout. We enquired in person if the company would like the Sofa and TV which we bought for the place. They agreed and we left this for them. We were then charged for this on departure as well. Attempts were made to charge us for markings on the ceiling due to water leaks, caused by a faulty roof. The final straw was an attempt to charge us for an extra months rent at the end of the tenancy. After supplying good evidence why this was not reasonable, we had to go through a long and drawn out process with the Tenancy Deposit Scheme, providing pieces of evidence to support our claim. Thankfully, the TDS agreed that we did not owe a months extra rent. We were returned this part of our deposit. Whilst we put up with a construction site of a hallway for 2 years and numerous problems with noise due to construction in properties of the same building (which we were not made aware of before signing the contract), attempts to take all of our deposit were a real kick in the teeth considering an anything but smooth tenancy. PLEASE consider all of the above before signing with Patrick Henry and be prepared to have to dispute the whole amount of your deposit (on unfair grounds) at the end of your tenancy.

Robert · 14 April 2023

5/5

Google

Patrick Henry are the first estate agents I have ever used where I felt like I was truly being looked after. Professional, expedient, and friendly. They do not shy away from going the extra mile. There are, surprisingly, many examples of this. To give one example, at one point a lock broke in the house I was renting. I was trapped inside my room. Charl personally came over to the house and helped me get out. A level of commitment which I doubt many are able to deliver. Charl, Dylan and Ana are a credit to their profession. I would have no problem recommending this business to anyone.

Benjamin · 14 April 2024

Agent replied · 1 October 2023

Dear Benjamin, What an amazing way to start our day! A huge THANK YOU for your kind review! Charl, Dylan and Ana, Patrick Henry

5/5

Google

Patrick Henry has been the best estate agent I've used to date in London. My property managers in Dylan Mann and Charl Theron were fantastic and a pleasure to engage with.

Dan · 14 April 2024

Agent replied · 24 August 2024

Hi Dan. We appreciate those kind words. Thank you so much!

1/5

Google

If you value your time, health, and peace of mind, I recommend avoiding this agency. During our tenancy with Patrick Henry, we had to endure severe mould problems throughout the building due to poor insulation. The building does not comply with modern insulation standards, allowing mould to grow rapidly regardless of how well-ventilated we kept the flat. Additionally, noise from the upstairs neighbours was unbearable, as the floors and ceilings offered little soundproofing. From the start, the way the agency handled our reports was inefficient. We sent numerous emails with photos and detailing the issues with the flat: dirt, mould, broken fixtures, and a non-functioning TV. An agency worker even acknowledged in writing that the TV was broken. Despite this, the agency is now attempting to charge us for the TV. The flat was handed over to us extremely dirty. The agency never, at any point, arranged for the flat to be cleaned, leaving us to clean it ourselves. We had to invest our own time, money, and effort to deep-clean it, which involved using strong cleaning products that affected my health. The mould issue persisted throughout our tenancy. The agency now unfairly blames us for mould marks, even though is a known pre-existing issue in the entire building. The Homes (Fitness for Human Habitation) Act 2018 clearly states that landlords must ensure rental properties are safe and free from hazards like damp and mould. Additionally, this building predates the Building Regulation 2010, meaning it does not meet modern insulation standards, which further supports that the mould problem was beyond our control. The agency also wants to charge us for an extra day of rent, even though we vacated the property before the agreed deadline. They are also holding us responsible for pre-existing damages, such as marked walls and broken tiles. They are trying to charge us for the extractor fan in the kitchen, which worked perfectly and was clean when we left. They also want to charge us for curtains that we had to wash ourselves by hand because they were extremely dirty and infested with mould when we moved in. On top of that, they are demanding payment for a wine rack that we simply stored safely because we didn’t use it. Repairs performed by the agency’s handyman were of very poor quality and often caused more damage than good. For example, unnecessary holes were drilled, and many of the repairs broke again shortly afterward. This added to the frustration of dealing with an already poorly maintained property. Finally, some positive reviews for this agency are misleading as they were posted by former staff. Overall, my experience was extremely disappointing, and I do not recommend this agency to anyone.

Marina · 14 April 2025

5/5

Google

I have just let out my flat through Patrick Henry and have been really impressed with the efficient, helpful and friendly manner that they have dealt with this process.I would highly recommend without any hesitation. The whole process has been very smooth.

Kathy · 3 April 2025

Agent replied · 21 May 2025

Thanks for this amazing review Kathy, we're happy we were able to help. From the Team at Patrick Henry

5/5

Google

We recently completed on a sale with Patrick Henry. Our chain was quite challenging, but Patrick managed all the interested parties well. He is a seasoned and true real estate professional. Outstanding service from Patrick and Dylan right through until completion.

Matthew · 14 April 2025

Agent replied · 24 August 2024

Hi Matthew, Thank you for this amazing review, we are truly grateful to receive this response and just as we assisted you with this sale, we'd be happy to help with any of your future needs. Thanks from the team at Patrick Henry.

5/5

Google

Out of the estate agents I’ve dealt with before, my experience with Patrick and his team have been by far the best and they’ve been incredibly quick sorting out any issues. Nothing is ever a problem for them from changing parts of our application, dropping our incoming housemate’s key to our door and also helping me out when I locked myself out - all the little things do add up. Alex has been a huge help throughout as well, much appreciated!

Adam · 6 July 2020

5/5

Google

Out of the estate agents I’ve dealt with before, my experience with Patrick and his team have been by far the best and they’ve been incredibly quick sorting out any issues. Nothing is ever a problem for them from changing parts of our application, dropping our incoming housemate’s key to our door and also helping me out when I locked myself out - all the little things do add up. Alex has been a huge help throughout as well, much appreciated!

Adam · 12 December 2019

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Patrick Henry Clapham South

How many reviews does Patrick Henry Clapham South have?

Patrick Henry's London office has 122 reviews across three platforms: 106 on Google, 12 on Facebook, 4 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Patrick Henry Clapham South's rating?

Patrick Henry Clapham South is rated 4.6 out of 5 across all 122 reviews, and 4.6 out of 5 on Google from 106 reviews, checked 9 October 2026.

Where is Patrick Henry's London office?

Patrick Henry Clapham South, 25 Balham Hill, London SW12 9DX.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.