Parkes Estate Agents London reviews

★★★★★ 5/5

Google

Chantelle is the agent that helped me through the paperwork of my flat. She is competent and friendly. Thanks for your help 👍 …

Romeo · 21 August 2024

★★★★★ 5/5

Google

From the beginning, Parkes Estate have shown professionalism and effciecy. They demonstrated an in-depth knowledge of the market, providing valuable insights that helped guide me through the entire process, understanding my needs and preferences. What impressed me the most was the dedication to going above and beyond to ensure all aspects of the deal were handled efficiently. James ability to navigate challenges with a positive attitude and find effective solutions showcased his commitment to client satisfaction. I would not hesitate to recommend you to friends and family, and I look forward to working with you again in the future. Thank you once again for your service. Mr Saint

Sheyi · 17 March 2024

★★★★★ 5/5

Google

I feel lucky to have met the Parkes company, especially Bouchra. She helped us find the right house for us and handle all the paperwork easily, in accordance with their procedures. I liked it very much.

Erkan · 18 December 2023

★★★★★ 5/5

Google

Boushra is the best, she’s so professional and kind and so patient too, I would recommend her to anyone who wants to work with the company.

Taghrid · 28 June 2024

★★★★★ 5/5

Google

Boushra is the loviest, most efficient and hard working women I’ve had the pleasure of dealing with - would 100% recommend her and Parkes!

Tania · 28 July 2024

★★★★★ 5/5

Google

Bouchra has been extremely helpful since the beginning of my move in. She is always there for any questions or need of help, and in the case of an emergency a quick solution is always found.

Andreas · 18 November 2023

★★★★★ 5/5

Google

It was a pleasure speaking with Hashem. He was incredibly helpful, and the property is amazing!

Rosie · 9 April 2026

★★★★★ 5/5

Google

Bouchra from Park States was amazing! She found a tenant for my apartment in just one week with a higher rent than expected. Always available, professional, and detail-oriented. Highly recommend her and Park States!

Alex · 13 May 2025

★★★★★ 5/5

Google

Although I haven't found the right place yet, I wanted to share my positive experience. Chantelle was friendly, professional, and attentive throughout the entire process.

Adrian · 8 June 2024

★★★★★ 5/5

Google

I had a wonderful experience with Parkes rented with them twice and on both occasions they were very professional and friendly. I highly recommend them. Special thanks to Malik Jichi Sanna and Bouchra for helping me

Duraid · 19 October 2023

★★★★★ 5/5

Google

From the very beginning, Parkes gave me an excellent experience. James Samson stood out for his dedication and care, he guided me through each step with patience and professionalism. Truly grateful for his support and the great service from Parkes.

Sana · 2 September 2025

★★★★★ 5/5

Google

James, Jonas and the team offer an excellent service they have been clear and honest throughout the process of my dealings with them. An additional bonus is they are proactive and willing to answer any queries. Thanks Parkes Estate Agents

Simon-Walter · 16 June 2023

★★★★★ 5/5

Google

Bouchra was really helpful and provided tons of support! also, she was easy to contact and will always answer my calls and messages quickly which was really convenient. I’d definitely recommend her to anyone

Mishal · 18 November 2023

★★★★★ 1/5

Google

Parkes are the worst I've ever experienced! Can't believe the other google reviews are real. After we agreed the deal in june, I was contacted by a lady who rudely said apparently I'm not the only person who works and should always answer the phone because she does. Unbelievably rude spoke over my husnabd and argued with us about a broken boiler??? Couldn't believe it. They said they're not the landlord...I assume they don't care about usanymore. Worst letting agent ever to deal with complaints and inspections. That's a shame because I was initially impressed with the letting agent's enthusiasm for our custom. Steer clear.

I · 18 December 2023

★★★★★ 1/5

Google

I recently had a very frustrating experience. After half a month of identity verification and various checks, just one hour after signing the contract and prepaying six months' rent, I was informed that the landlord refused to proceed with the contract. This caused me significant losses without any valid reason, and there wasn't even a formal email notification. A person named Sanna conveyed this news in a very indifferent manner, stating that she was only responsible for conveying the landlord's decision. I explained to her that the contract is binding on both parties, the landlord had accepted my offer, and I had already made the payment. The landlord's actions constituted a breach, and I should be compensated, but she stated that there would be no compensation. I do not know the reason for my rejection, as all my information had been verified by a third-party agency. The only dispute I had was with my current landlord and the agency due to them concealing external wall repairs at my previous apartment, which caused significant noise and distress to my 9-year-old child, who is on the autism spectrum. We were victims in this situation, and after communicating these issues to the agency, they informed me that the landlord had rejected me. This made me feel terrible, and I cannot confirm whether this agency or the landlord engaged in discriminatory behavior towards disabled children. Additionally, this agency was aware that I have two children, one aged 9 and the other aged 4. When they found out we were moving to a quiet new apartment, my 9-year-old child independently packed all his toys, which is no small feat for a high-functioning autistic child. However, when I had to tell him this frustrating news yesterday, he was extremely upset. He looked at the toys he had packed for so long and cried very sadly. He asked me, "Mom, why do they have to lie to us?" I could only comfort him. This moment made me feel the overwhelming pressure of life, with such irresponsible institutions and landlords lacking integrity. Afterward, I read reviews of this agency and found that 2-3 other people had similar experiences to mine. However, I must say that Jonas's service attitude was very warm, and he is an excellent agent, but the professionalism of this agency is questionable.

Katrina · 19 October 2023

★★★★★ 5/5

Google

Thank you Bouchra for being so nice, helpful and respectful! Working with you have been wonderful throughout out the viewing process.

Mariam · 1 June 2024

★★★★★ 5/5

Google

Impeccable agent. One of the best letting and management agents in London. Dealt with Malik and James whose service was exceptional, transparent and trustworthy. Have been dealing with them for many years and always will be.

M · 16 June 2023

★★★★★ 5/5

Google

Parkes estates and especially Bouchra were so helpful finding us a property then helping us through the process. Many thanks to you Bouchra

Jon · 16 April 2024

★★★★★ 5/5

Google

An experience i would recommend to everyone! Special thanks to Salma, who was always available and responsive.

Tatiana · 18 September 2025

★★★★★ 5/5

Google

Please call and ask for Bouchra! She helped me find an apartment in no time and made the entire process seamless and completely stress free. She is easy to reach, answered all questions no matter the time of day and no matter how silly. Best agent I’ve worked with since starting my renting journey in London over 10 years ago. Highly recommend her and Parkes for anyone looking for a home to rent. Thank you again Bouchra.

Ahmed · 18 November 2023

★★★★★ 5/5

Google

Helped us move quickly (1 week) into our flat and Bouchra was extremely helpful across the whole process. Thanks!

Henry · 8 June 2024

★★★★★ 1/5

Google

Absolutely horrible service, poor communication and unprofessional team, especially Sanna who is apparently a manager. Sent questions to wrong people, embarrassed us, didn’t provide us the “policy” prior taking signatures.

KiisuQ · 19 October 2023

★★★★★ 5/5

Google

Wonderful from start to finish. Jonas was superb. He kept in touch every step of the way and was both professional and friendly. Highly recommended and Jonas is an asset to Parkes. First class!

Johnny · 16 June 2023

★★★★★ 5/5

Google

We had an absolutely delightful stay with Parkes Estates! From the seamless booking process to the warm welcome upon arrival, every detail was attended to with care. The property was immaculate and exceeded our expectations in every way. The team at Parkes Estates truly went above and beyond to ensure our comfort and satisfaction throughout our stay. We can't wait to return and experience their hospitality again.

Adam · 16 May 2024