Parkes Estate Agents London reviews

★★★★★ 5/5

Google

I had the pleasure of working with Salma during my recent property search, and I couldn’t be more satisfied with the experience. High level of professionalism, responsiveness, and deep market knowledge. She took the time to understand my needs and preferences, and consistently provided thoughtful, tailored options. Salma was always available to answer questions, provide guidance, and advocate on my behalf when needed. I would highly recommend her to anyone looking for properties in London. She brings not only expertise but also genuine care for her clients - a rare and valuable combination in the real estate world, especially in London!

Levon · 10 August 2025

★★★★★ 5/5

Google

Salma was absolutely amazing in helping me and my family securing our flat. Me and my family, we were evicted after 20years and made homeless. Salma made the impossible, possible. From the very beginning, she was prompt and extremely helpful. She always responded to my messages/ calls. Extremely happy with the service she provided; she’s dependable, helpful, reliable and ALWAYS helps straight away. She maintained a high level of professionalism throughout and was consistently approachable and quick to respond. Her prompt communication made everything much easier and more manageable which helped so much through a very stressful situation. She has been an absolute legend from day dot! Salma is THE Goat ❤️🐐

Vanessa · 10 August 2025

★★★★★ 5/5

Google

What a wonderful team at this agency!!! Zak was my estate age nt who helped my family to find a property that suited us the best. The agency itself is easily accessible in the heart of London on Gloucester Road. All team members are very approachable, respectful and considerate. You can reach the team via phone, WhatsApp and email. The website also has different types and ranges of properties to choose from. A good variety of locations and prices are offered that can suit one's needs. From our first meeting, Zak understood our needs and budget. He showed us properties that suited the location we needed in terms of schools for our children and for our work. Once we chose the property, the team listened to our queries and got back to us in a timely manner to sign the contract as soon as possible, allowing us to move in the date that we had in mind. The apartment was cleaned to professional standards. Everything was spot on. The property is situated in a great central location, with shops, parkes and all modes of transport nearby. Our new home already had some modern tech and furniture but we were also able to bring more furniture to put our own twist on it. Whenever we needed anything checking, a relevant team member got in touch with us to help us with our queries. I cannot thank Zak enough for getting us the property we wished for so long. Our family is extremely happy at our new place and Parkes, especially Zak got us here. Thank you Parkes again!

Anna · 3 December 2024

★★★★★ 5/5

Google

Laura has been amazing. Extremely helpful and quick with a thorough knowledge of the market options and a great understanding of customer needs. Proactive her approach: timely securing appointments and knowledgeable on the status and …

Tina · 16 March 2026

★★★★★ 5/5

Google

I had an excellent experience with Parkes Estates, and Bouchra, in particular, was a pleasure to work with. She was incredibly professional and attentive throughout the entire process. From the initial consultation to the final paperwork, Bouchra made everything smooth and stress-free. She was always available to answer my questions and went above and beyond to make sure I felt comfortable with every step. Highly recommend working with her and the team at Parkes Estates! But like

Henry · 1 January 2025

★★★★★ 5/5

Google

I had an excellent experience with Zak while searching for an apartment in London from my home in Philadelphia. Since I’m in a different country, I couldn’t do in-person viewings, but Zak was incredibly accommodating. He provided detailed video tours of various apartments and maintained excellent communication, even with the time zone difference. What impressed me most was that he checked in even after the process, ensuring everything was going smoothly. His professionalism and responsiveness made the entire experience smooth and stress-free. I’m grateful for his help in finding the perfect place. Thank you, Zak!

Ruya · 18 October 2024

★★★★★ 5/5

Google

I had an exceptional experience working with Parkes Estate, and I must give special thanks to Alexander, the agent who helped me find the perfect property. From the very first meeting, Alexander was attentive, knowledgeable, and genuinely dedicated to finding a home that matched my needs and budget. He provided excellent advice throughout the process and was always available to answer my questions, no matter how small. Alexander’s professionalism and expertise made the entire experience smooth and stress-free. He went above and beyond to ensure that I was comfortable with every step of the process, and his attention to detail really stood out. I highly recommend Parkes Estate, and especially Alexander, to anyone looking for a reliable and trustworthy agent. I couldn’t be happier with the service I received!

Boranbai · 26 September 2024

★★★★★ 5/5

Google

Chantelle was so helpful during the entire process of helping us rent. Extremely friendly and personable during our initial viewing and really responsive with all of our questions. She was really flexible with a follow up viewing at very short notice, and was genuine and authentic when providing us with the details of the property. After the contract was signed Chantelle made sure the apartment was clean and ready for us to move in, proactively arranging for a handyman to come and look at a slightly stiff door. All of Chantelle’s little touches made all the difference with helping us feel settled from day one, providing a much better experience for us than our previous moving experiences in the city. We highly recommend Parkes and Chantelle!

James · 30 July 2024

★★★★★ 5/5

Google

Erza was very helpful and it was very easy to book a viewing and get paperwork understood with her. Very pleasant experience

Amira · 16 March 2026

★★★★★ 1/5

Google

ABSOLUTE WORST agency/agents.BE AWARE.Highly unprofessional. -Flat was advertised as 'furnished' or 'unfurnished'/agent James (most unprofessional).He pushed b4 viewing 2have deposit & as my daughter had an extremely busy day at work,she made the offer,requested the unit 2b unfurnished,specified her move date June 29. Was accepted by landlord (according 2agent) she paid deposit immediately. -Viewing done next day(June 16),she filled out applications online,submitted,provided all necessaries for reference check.Keep in mind she has already paid the deposit. -James,sat & sat on all,not replying 2any emails,whatsapp,phone calls 2update on progress(cleaning,furniture removal). He DID NOT SUBMIT the references for TWO WEEKS. -Meanwhile,my daughter booked movers,paid them,proceeded on packing her entire flat. After 2weeks of chasing James,he finally replies 2say the bed &dining set will have to stay in flat!Landlord doesn't want them removed!This immediately showed that James hadn't even given the landlord the preference &now is trying 2cover himself. She told him, "ABSOLUTELY NOT, u advertised flat can be unfurnished.It was agreed.They must be removed" To this James said:'can you find a storage for us?! As if that's her responsibility! Nonetheless, she kindly researched (James' job) and gave him a storage unit literally next door 2the bldg.He didn't bother acknowledging it. -Two days before move,as she was getting nervous due to Agent's complete lack of communication, she found another person named Karen @the agency who seemed shocked my daughter had been asked 2find a storage, given that their company had their own storage unit she said, so why wld James ask for one?? Karen promised my daughter she would take care of everything. -Next day Karen called to say "ur reference was just put thru on Monday but still hasn't come thru, I'm going to 'help' you get it done. "Of course it hasn't come thru from HR bcoz ur company has only submitted it on Monday & today is Tuesday. My move is on Wednesday. Clearly it will take longer than a day. Yet James has had entire reference application for more than 2 WEEKS. So don't blame me for the reference not coming thru yet if you guys sat on it." -ONE DAY BEFORE MOVE DAY-they call her 2say the current tenant won't be moving out for another 3 weeks.Move can't happen 2morrow! -At this point,I get involved (I live in a different country) &get a hold of their boss.A man named Malik.He(at first)seemed quite interested stating he didn't know,even though my daughter had written 2him a detailed email the day before expressing her frustrations with James & how unprofessionally he is handling this move.Malik said he will find a solution. -Later,solution given was 4my daughter 2live in a temporary unit(for a fee), agency will cover the cost of the 2nd move once she moves again in 3 weeks. I asked him 2send me unit details & if it was acceptable, although very inconvenient, but ok. -Turned out Malik wanted my daughter 2stay in a furnished hotel room type 197 sqf,where there wld be absolutely no room 2store her bed,dining room set &all her boxes.So a Storage unit had to be attained for 3 weeks.Told Malik that my daughter needs an unfurnished unit big enough to fit all her belongings or they pay for storage. -From here,Malik ghosted me (very professional) &sent Karen 2communicate with me.Now this is the best part.Karen's task was to BLAME my daughter for not having her references!!Finally I lost it & told them 2expect a very detailed google review on how this company operates.The only thing we asked was 2pay her deposit back (they did) & pay for 1 of her moves as promised.My daughter now has 2go thru stress of finding a new place in a day!While putting all her belonging in storage (£240/m) &pay movers twice (£190 each time).Rightfully is asking at very least cover cost of 1 of the moves.They refused bcoz(and pls listen to the excuse):we won't cover the cost of her move bcoz she is not letting a unit from us anymore! Feb 19, 2024 Owner just replied!!ONE YEAR LATER!! Wow! What a leader!Shameful

Mandy · 17 March 2024

★★★★★ 5/5

Google

Bouchra is an absolute angel! From start to finish, she made the process of renting a property smooth and stress-free. Her passion for her work shines through in everything she does, she’s professional, efficient, and goes above and beyond to help. It’s clear she loves her job, and she does it perfectly. Thank you, Bouchra, for your amazing support and dedication. Highly recommended!

Eva · 1 January 2025

★★★★★ 5/5

Google

I just walked into Parkes on my errand run and was so impressed with how proactive and honest and open Bouchra was that I insisted on moving agents to Parkes . Eventually the house is being let through her and this is against larger more famous agents who charge and promise more but are missing the personal touch

Dipika · 9 December 2024

★★★★★ 5/5

Google

Great experience renting with Parkes Estate Agents. Alex especially is so professional, kind and transparent, which is so helpful when looking for flats. In this stressful process, he made the procedure efficient, easy and exciting! He accommodated to our schedule for viewings and was so diligent with time. Overall, a brilliant experience, thank you Alex.

Marianna · 16 January 2025

★★★★★ 5/5

Google

Parkes estate agents have been a wonderfully agent to work with. I would honestly recommend them to everyone as they were very professional and hard working agents. I was dealt with very nicely and kindly and was honestly surprised to see such negative reviews left behind as this does not reflect the company at all. James was exceptional helpful and was very professional. I was also working with Jonas who was a pleasure to work with. I was most surprised with the Director Malik who was very professional and helpful throughout my search.

Sagal · 16 June 2023

★★★★★ 5/5

Google

My house hunting experience with the agency and particularly Erza was incredibly smooth. Everything from enquiry to securing the property was prompt and efficient. Erza, who managed my enquiry, was immensely helpful. I’m truly grateful to her and the whole team.

Mostafa · 16 March 2026

★★★★★ 5/5

Google

Chantelle is the best! Coming from Texas, US, we had lots of questions and Chantelle answered all quickly with patience. She found us the perfect house for my family of five. Chantelle is very communicative during the process and remains available after the process. She definitely went above and beyond to ensure we secured our house.

Van · 28 July 2024

★★★★★ 5/5

Google

We had a great experience with team , Especially Alexander was very helpful and kind, he being very professional and accurate to find us perfect property and guide us throughout the process , we are very happy and grateful towards Alexander and his amazing team 🙏😇 ~thank you ~ …

Sofiya · 17 October 2024

★★★★★ 5/5

Google

Max was absolutely incredible throughout the process of securing my new home. Their professionalism, attention to detail, and ability to handle everything so quickly made the entire experience stress-free. From start to finish, they were reliable, efficient, and always available to assist. I highly recommend Max for exceptional service!

Nishalini · 23 October 2024

★★★★★ 1/5

Google

My initial viewing time was 6:15pm but it was changed to 5:45pm which I was happy with that and was waiting nearby that time. Around 4:45 received call from guy name - Malik; that he is running late and stuck in very bad traffic because he was coming from London! He said he will be there around 6:45pm, I asked him to give me call nearby time. He called me around 6:40 and said he will be there in 5-10min. Immediately I was on my way and it took me around 25min to reach there. There was no show of him, after 10min of waiting I called him and asked how far is he. He replied he left already and went to motorway (took M1)!!! He was waiting nearly 30min for me, he tried to call me but some reason didn't go through!! What type of professionalism is this? They apologised for that and blaming traffic :-)NegativeQuality, Professionalism, Value

Sami · 28 August 2022

★★★★★ 5/5

Google

Alexander from Parkes Real Estate was exceptional throughout our entire flat search and tenancy agreement process. He was responsive, helpful, and went above and beyond to assist us, even when he had admin problems. Highly recommend Alexander and Parkes Real Estate for anyone looking for a reliable and supportive agent!

Daniel · 21 August 2024

★★★★★ 5/5

Google

Alex was great to work with: very responsive, professional, and helped us secure a new flat quickly. He made the whole process smooth and straightforward. Would definitely recommend working with him.

Robert · 16 March 2026

★★★★★ 5/5

Google

I would say the service which I have received from Parkes Estate till date is absolutely amazing and I enjoy to work with them. Been in the property industry myself I know how challenging the market is with all big players in the field. Malik the Director is always very responsive to all my emails, calls and whatsapp messages - he would respond promptly despite that the nature of his job means he is often driving and taking people out on viewings. He has been always polite, kind and helpful throughout. Some of my clients were from overseas and their queries were during unsocial hours, instead he genuinely helped speed up the transaction and dealt with queries for us. not only that, he translated all details in the language my clients could understand to make it simple. He truly helped to bring the transaction over the line before Christmas, as I had set out. He was really friendly from the moment we met him for the viewing to renting and managing that for us. I cannot thank Malik and the whole Parkes Estate Team enough for their help. I will surely recommend them to all my friends and will use their services againPositiveResponsiveness, Quality, Professionalism, Value

Pritam · 16 June 2022

★★★★★ 5/5

Google

Alex was extremely helpful he takes note of what the client is looking for. Showing me many different apartments to my liking. He is very respectful with a lot of knowledge in the property market! He is highly recommended to meet your needs. Great job!

Samera · 23 October 2024

★★★★★ 5/5

Google

Salma support made the whole process smooth and stress free and I truly appreciated her dedication. Thanks Salma!

Fatme · 18 September 2025