Net Lettings London reviews

★★★★★ 1/5

Trustpilot

Unprofessional and unhelpful

Called 4 times in two weeks to simply arrange a viewing for a property. Was told every time that the agent handling the listing was "unavailable" and would "call me back within 24 hours". Not a single call was returned, nor would they provide their direct line for me to arrange a viewing directly. On the 4th call a viewing was arranged pending confirmation, except no confirmation was ever provided and the property was subsequently taken by someone who had luckily managed to get someone competent on the phone.

Zishan · 25 June 2026

★★★★★ 5/5

Google

I’ve been with Net Lettings for over five years, and they’ve always been reliable. They respond quickly to any repairs or issues, which really takes the stress out of renting. Jorge has been a fantastic addition to the team, helpful, professional, and clearly knows his stuff. The team is experienced and always ready to guide both tenants and landlords with practical, honest advice.

Konstantinos · 26 July 2025

★★★★★ 1/5

Google

I’ve never wrote a negative review before, ever. But, today is the second time we tried to view a property. The staff appears helpful on the phone, yet quite the opposite when it comes to viewings. First time we arrived at the property, we were told the front entrance is closed and we need to take the side passage and walk to the back. That alone was a challenge, we were not met at the front of the property but left to figure out which entrance was the correct one. Imagine a long strip of doors of shops at the back with no numbers and no person to greet you. Why didn't we call and ask? We did. But the “reception” appears to be independent from the letting department as Shawn from reception informed us after not solving the issue. On our second attempt, I’ve asked the team to pass my number to the agent this time so we wouldn’t come across the same issue. On our way, I had messaged the agent, Jake Benson, to let him know that we would be there in 5-10 minutes around 17:55 for our 18:00 appointment. Luckily we go there for 18:00, again at the front entrance trying to find our way around only to get at message at 18:04 from Jake to let us know he has another viewing to shoot of to and is leaving (more like he had already left or was never there in the first place). Despite telling him we are there and trying to find the back entrance, he was already on his way to the "other viewing". Both times i had to get staff to cover for me at work which costs me money. Both times i travelled around 1:30 hours to get here and both times I paid for cab just to get here on time, just for Jake to say "ah yeah its company policy so I need to go" instead of offering to finish the viewing 4 minutes before the expected time. It is quite sad and shame to see landlords to trust a third party to manage their property yet see it not managed. For reference, it’s the Royal Oak one bed in Brentwood.

Onurcan · 16 April 2026

★★★★★ 5/5

Google

Rented on one of their properties for less than a year as I had to move due to change in circumstances. Jorge has been amazing! His whole team has been exemplary throughout my tenancy. He has been prompt at attending to any issues faced with maintenance. Clear communications has been maintained throughout my stay. Would highly recommend this letting agency!

Claire · 11 July 2025

★★★★★ 1/5

Google

❗️Do not rent a property via this agent ❗️ A nightmare throughout. After 5 months into the rental agreement the landlord wanted to sell the property. We agreed to viewings, the property was on the market for over a year & we took over 50 viewings! Lights were left on, bins & toilets were used during these viewings. It felt like evasion of privacy. They do not return your deposit unless legal action is threatened. In the contract it is stated the agent keeps all interest occurred on the deposit being held, so why would they give it back? We had a professional cleaner upon exit of our rental agreement but the company they use for exit inventory are also the company they use as cleaners so charged us a huge cleaning fee. Conflict of interest! We’ve reported this agency to trading standards & seeking legal advice. Save yourself the stress & go anywhere else.

Emma · 25 July 2024

★★★★★ 1/5

Google

We were searching for a flat and came across one advertised by Net Lettings. I arranged a view and, when we got to the place, Zainab was there and said that the current tenants were not giving access to the flat (we did not witnessed that so unsure if that's true or not). She said they had however another flat near that same place, we went to visit and really liked it. We paid de deposit to take the house off the market and initiated the process to secure the place (referencing, etc.), but after investigating more and reading all the super bad reviews about Net Letting, especially regarding the deposit that they don't give back after the end of the tenancy agreement, we were very unsure about going forward with the process. We called Zainab and explained that we were afraid of taking the risk as there are over 50 reviews online saying the same thing (that they are very unresponsive during the tenancy agreement and that they don't give the deposit back once the contract is over). Her reply was: "Okay, I understand, would you like to retreat your offer then? No problem". This, in our understanding, just show that the reviews are probably all true. Needless to say, we won't be getting the £400 initial deposit back. But, at the end of the day, we are happy that we researched the company before moving forward!

Aimée · 26 May 2024

★★★★★ 1/5

Google

If I could give Net Lettings a negative star review, I would. I have never felt so compelled to write a review on Google in my entire life, but today is the day. Renting from such a company has been one of the most infuriating and soul crushing experiences of my entire life. I have never witnessed such a lack of professionalism in what is meant to be an "award winning letting agents". We rented a property from them for two and a half years, and desperately had to leave after we reached our boiling point. Not only did they falsely advertise our property as "secure" (we were broken into and the CCTV cameras were all conveniently broken), they also would take an average time of 2 months to resolve any maintenance issue we raised. For example, we had a broken fridge and were left for an entire month with no replacement OR no temporary resolution, and this was during the unseasonable heat we had last summer. Particularly, Zainab Ahmed was extremely unresponsive and would provide us we bogus excuses as to why things weren't being resolved in a prompt manner. We also had leaking pipes on numerous occasions which posed a flood risk due to our sink overflowing, that no one sent a plumber to look despite us having complained time and time again. And low and behold, after trying to blame us for the blockage, it turned out to be a structural issue that was caused by how the pipes were built in the first place :)))). And finally, the cherry on top of the cake, we vacated the property in NOVEMBER 2023, and we still are yet to receive our deposit yet. Not only that, Net Lettings failed to protect our deposit in the third term so now we are having to go to court to retrieve it as opposed to using the dispute resolution service from the deposit protection scheme. I have reached out to their director Jag Sandhu repeatedly, and he hasn't shown the decency to respond to an email that is threatening legal action. After years of contract violations, being ignored and extremely difficult living conditions considering the amount of money spent, its safe to say my time living at a property rented by Net Lettings has been one of the worst periods of my adult life. If you have any common sense, after reading this many negative reviews, I would avoid renting with Net Lettings at all costs.

Zineb · 27 March 2024

★★★★★ 5/5

Google

I have been looking for studios to rent in East London and Gaurav called me within 24 hours of me making an enquiry on one. The flat I enquired about ended up being unavailable, but Gaurav swiftly sent me other options that were well suited to what I was looking for. We arranged viewings within a couple of days and Gaurav was wonderful! Very professional, yet personable and attentive. He was on time, engaged and actually looked like he wanted to be at the viewing which cannot be said for many estate agents! He has also been extremely responsive which is a breath of fresh air! I have now secured a new studio flat which is absolutely stunning and have no doubt that I will be in safe hands in terms of management and maintenance. Thanks for everything Gaurav! :-)PositiveResponsiveness, Quality, Professionalism, Value

Alex · 25 August 2020

★★★★★ 5/5

Google

I was searching for listings on Zoopla and reached out to several agents from other agencies and did not receive a single response! Fortunately, an agent from Net Lettings, Gaurav was the only one who actually responded to me and suggested a new listing as the one I wanted was no longer available. From there, he was able to get me started on the leasing process as he was aware of my urgency (moving from US that same week). He walked me through a virtual tour within the same day and a few days later when I arrived, he helped me collect the keys to the apt and even assisted me with my super heavy luggage! He’s very responsive and sincere. Would highly recommend working with him!

Jennifer · 25 August 2020

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

If I could give Net Lettings a negative star review, I would. I have never felt so compelled to write a review on Google in my entire life, but today is the day. Renting from such a company has been one of the most infuriating and soul crushing experiences of my entire life. I have never witnessed such a lack of professionalism in what is meant to be an "award winning letting agents". We rented a property from them for two and a half years, and desperately had to leave after we reached our boiling point. Not only did they falsely advertise our property as "secure" (we were broken into and the CCTV cameras were all conveniently broken), they also would take an average time of 2 months to resolve any maintenance issue we raised. For example, we had a broken fridge and were left for an entire month with no replacement OR no temporary resolution, and this was during the unseasonable heat we had last summer. Particularly, Zainab Ahmed was extremely unresponsive and would provide us we bogus excuses as to why things weren't being resolved in a prompt manner. We also had leaking pipes on numerous occasions which posed a flood risk due to our sink overflowing, that no one sent a plumber to look despite us having complained time and time again. And low and behold, after trying to blame us for the blockage, it turned out to be a structural issue that was caused by how the pipes were built in the first place :)))). And finally, the cherry on top of the cake, we vacated the property in NOVEMBER 2023, and we still are yet to receive our deposit yet. Not only that, Net Lettings failed to protect our deposit in the third term so now we are having to go to court to retrieve it as opposed to using the dispute resolution service from the deposit protection scheme. I have reached out to their director Jag Sandhu repeatedly, and he hasn't shown the decency to respond to an email that is threatening legal action. After years of contract violations, being ignored and extremely difficult living conditions considering the amount of money spent, its safe to say my time living at a property rented by Net Lettings has been one of the worst periods of my adult life. If you have any common sense, after reading this many negative reviews, I would avoid renting with Net Lettings at all costs.

Customer · 13 March 2024

★★★★★ 1/5

Google

I cannot express enough the level of my disappointment. Today is 5 weeks since I have moved out of the property and requested my deposit to be credited back to me. The unresponsiveness of the agency is appalling after trying to deduct money for professional cleaning (even though I have arranged for the professional cleaning before moving out and left the property spotless). 0 stars! This has been the worst renting experience in London in 14 years, avoid at all costs.

Nina · 28 November 2023

★★★★★ 5/5

Google

The team at Netlettings is amazing. The experience was so good that I feel compelled to write this review. After being messed around by local agents, the negotiator Gaurav was very helpful with the whole process. Right from the viewing we were dealt with a very professional manner and the offer went very smoothly. The property manager Jag is also very knowledgable and helpful. The whole team did a wonderful job to help us with this transition. Definitely Recommend them.

Tennyson · 26 August 2017

★★★★★ 5/5

Google

My partner and I rented out our property through Net Lettings. We dealt with Gaurav and Jag throughout the process. We found them professional and knowledgeable. We had a concern about the rental value, however, after speaking with the team we were assisted with making a decision to decrease the rent slightly to accommodate the current market. After two days the property was successfully rented out. Same tenants have been there for their second year now. Fees were competitive, and the service was in line with the larger agents in the area.

Jae · 26 August 2017

★★★★★ 5/5

Google

We’ve had a very good experience with Net Lettings. We rented a 3-bedroom apartment from them in central London (near Liverpool St., E1) and stayed for two years. One of the things that sets them apart is that they appreciate long term tenants - you could tell that they wanted us to be happy throughout our stay so it really felt like home. The flat itself was finished to a very high standard, including two bathrooms, modern kitchen with a large gas hob, dishwasher, inbuilt dimmable lights throughout and nice modern furniture. For the size and the location the price was definitely very competitive. Their property manager Jag was always there for us, even on the weekends. I think he works like 24/7. Whenever we had any questions or issues we received an answer the same day and everything got solved quickly. We would definitely rent from them again. If we weren’t moving abroad, we would stay. 5 stars without hesitation!

Joe · 26 August 2017

★★★★★ 5/5

Google

Letted from them in a property for 4 years and had a very good experience. Very easy to get maintenance round and never had any contact with Landlord the whole time. When it came to ending the tenancy, Jorge was fantastic and helped …

Conrad · 16 June 2025

★★★★★ 1/5

Trustpilot

Avoid at all costs

I cannot express enough the level of my disappointment. Today is 5 weeks since I have moved out of the property and requested my deposit to be credited back to me. The unresponsiveness of the agency is appalling after trying to deduct money for professional cleaning (even though I have arranged for the professional cleaning before moving out and left the property spotless). 0 stars! This has been the worst renting experience in London in 14 years, avoid at all costs.

Nina · 6 November 2023

★★★★★ 1/5

Google

A joke of an agency! We checked out of our apartment on the 5th of August 2022, we did not hear anything from the agency, until we sent an email on the 16th asking where our deposit was, we got told the “checkout went smoothly and we will be in contact”. - I followed up on the 27th- no reply, - Another follow up on the 5th of September-finally a reply- “I will chase this for you” - Followed up again on the 9th- just asking for any update- got a reply saying “sorry I’m OOO I’ll chase this (again) Essentially we got shoved around for a month. We then started calling on the 8th-13th of September calling, after 16 calls, and with numerous PA’s telling me they will “pass the urgent message on and they will call back” they called backed ONCE! and on the phone, we were told the Landlord was not communicating with them, so I guess they felt they should, in response not commune with the tenants! They never had the curtesy to tell us the landlord was not replying to them! Not once did we get an apology from any of the agents or director, the only people to apologise was the PA’s. we eventually got our deposit (albeit almost half deducted) 7 weeks after moving out. Overall stressful and awful experience.

Jason · 25 August 2023

★★★★★ 5/5

Google

Gaurav is the best estate agent in London. He was most helpful and understood all of our needs. Definitely Recommended ! We are full time students from India and were looking for a flat to move in ASAP very surprised by how easy the process was made for us. Miss Jessica dealt with our paperwork within a day and got us moved in 2 days which to our surprise was brilliant. Great team :)!

Palash · 26 August 2018

★★★★★ 5/5

Google

We stayed at a flat managed by NetLettings for about 18 months. During that time, they proved to be nothing but pleasant, professional and reliable. We have found the process of renting and leaving the flat painless and been able to appreciate NetLettings’ honesty throughout. We can only recommend their services and would like to thank Jag and his team for their dedication. Max & James.

Max · 25 August 2020

★★★★★ 5/5

Google

NetLettings (especially Harry Hepworth) have been fantastic. I viewed multiple properties with Harry, he was prompt to respond and totally transparent in response to any questions I had. Harry and the NetLettings team didn’t make me feel like they had no time or just trying to make some quick money; they take the time to understand and accommodate your needs. I would definitely recommend using NetLettings.

Aryan · 27 January 2024

★★★★★ 5/5

Google

Gaurav was really helpful in finding me a property in Aldgate at short notice. He understood my needs as a tenant making the process really stress free as well fitting viewings around my working hours. I would highly recommend Net Lettings as an agency and would 100% use them again. They care about their tenants and their portfolio of properties is also very strong.

Anjali · 26 August 2019

★★★★★ 5/5

Google

I has been a pleasure having NetLettings managing my flat so far. From the first viewing to signing the contract, everything was just fast and highly professional. Special thanks to Jorge, who has been responding immediately to any query I had and just keeping the communication between us nice and effortless. Thank you!

Kiril · 25 July 2024

★★★★★ 1/5

Google

Dealing with the Manager Jake has been nothing but an extremely poor level of communication and customer service. I have been trying to schedule a vieiwng on a property and called multiple times over few days when i was connected to the main reception whom affirmemd that they sent him multiple requests to call back but never. Finally, When i got hold of him asking for updates, the owner didnt respond back to a single missed call few days ago. The agent didnt sound any motivated to call the owner again nor bothered to chase to arrange the access. Extremely unprofessional.NegativeResponsiveness, Quality, Professionalism

Ehab · 25 August 2022

★★★★★ 5/5

Google

Jag has been great to deal with. He has made the letting process less complicated and taken any stress out of it. He has given us excellent advice and found us new tenants quickly. Fantastic service and I would definitely recommend Jag and the Net lettings team

Satnam · 25 August 2022