Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat service, highly recommend for landlords and tenants. Just found a flat for my daughter and friend, both students, to rent with Maskells. Clem has provided a very helpful and professional service with good clear communications. Poppy also did an excellent viewing. They have some great properties that they manage. Highly recommend
Andrew · 17 June 2019
Agent replied · 15 June 2024
Dear Andrew. Thank you for your kind note. It has been a pleasure to help your daughter find a property to rent. As always we are on hand should have any further questions. - Clem
★★★★★ 5/5
GooglePoppy who works at Maskells is a superstar, the lengths she went to help get me the ideal property was truly outstanding, her whole service start to finish absolutely exceptional and no one should go elsewhere. Best estate agent around by far.PositiveResponsiveness, Quality, Professionalism, Value
Lindsey · 16 June 2021
Agent replied · 15 June 2024
Thank you Lindsey, such kind words, I know you will enjoy this tenancy ..how could you not - Poppy
★★★★★ 5/5
GoogleFrom the moment we found the house to rent, Poppy stepped up and was helpful at every step. Maskells have looked after us well and we would recommend them to any friends looking to rent a propertyPositiveProfessionalism
Adam · 16 June 2022
Agent replied · 15 June 2024
Thank you Adam, we really enjoyed working with you both, please do keep in contact and let me know if you need me again, I would be delighted to help! - Poppy
★★★★★ 5/5
GoogleVery happy with the service I received from Poppy - she was friendly, helpful and understanding and she put a lot of effort into getting the tenancy signed. One of the best agents I have dealt with in London. regards, Lucy.PositiveResponsiveness, Quality, Professionalism
Patricia · 16 June 2021
Agent replied · 15 June 2024
Thank you for your kind review.
★★★★★ 5/5
GoogleBoth Clem and Vashti have been fantastic as we found and moved in to our new flat. They took care of everything to do with the new place while being incredibly friendly and responsive, helping make this the smoothest and most stress free moved we've had.
Erik · 16 June 2020
Agent replied · 15 June 2024
Dear Erik
Thank you for your lovely review. It has been an absolute delight helping you and David with your move and will of course be on hand to help, if needed, during your tenancy with us. Best, Vashti & Clem.
★★★★★ 5/5
GoogleGreat estate agents - highly professional and communicate throughout the process or if there's an issues.
Alexey · 9 June 2025
★★★★★ 5/5
GoogleOn a tight timeline, Clem with Maskells found available flats that were heads above what other agents were finding in my targeted area. He was helpful as I negotiated with the owner and checked in that things were progressing well. It was a great experience!
J · 16 June 2020
Agent replied · 15 June 2024
Dear JD,
Thank you very much for your kind review. It was a pleasure to be able to help with your search. As ever if we can help in the future please do not hesitate to get in touch. We wish you the very best in your new home. - Clem
★★★★★ 5/5
GoogleFantastic service and quick responses to problems - by far the best estate agents I've ever dealt with!
Shahbaz · 18 November 2023
Agent replied · 15 June 2024
Thank you Shahbaz! We appreciate the kind words. Best, Vashti and the Maskells team.
★★★★★ 5/5
GoogleMaskells were great from the get go, very helpful arranging viewing times around our schedule, and always responding promptly - thank you!
Harry · 16 June 2023
Agent replied · 15 June 2024
- Thank you Harry, you have been so fantastic, it is such a lovely flat and we are so happy you will be looking after it, Poppy
★★★★★ 5/5
GoogleThey manage the mews house I rent and they are extremely responsive to my requests. Whenever there is an issue they generally have an engineer the same day to fix the issue.PositiveResponsiveness
Michael · 16 June 2021
Agent replied · 15 June 2024
Thank you Michael for your kind words
★★★★★ 5/5
TrustpilotMaskells was amazing to work with and…
Maskells was amazing to work with and couldn’t be happier with how smooth and efficient it has been for me working with maskells.
Jonny · 12 September 2024
★★★★★ 5/5
GoogleFriendly, helpful and overall excellent team. Their availability and responsiveness during our tenancy made our stay as comfortable as possible. We'll definitely look at working with Maskells again should we come back to the area.
Mike · 17 June 2019
Agent replied · 15 June 2024
Dear Mike, Thank you for your kind note. We enjoyed helping you during your tenancy with us, and do let us know if you do decide to move back to RBK&C in the future! Thank you, The Maskells Team.
★★★★★ 5/5
GoogleVery professional agency and team has done a great and reactive job in the challenge of London real estate.
Bravo and merci to make it happened quickly !!
Antoine Gilles !
Antoine · 16 June 2020
Agent replied · 15 June 2024
Thank you Antoine we hope you enjoy your tenancy with us.
★★★★★ 5/5
GoogleI absolutely loved my experience with Alex Coutts! He was knowledgeable about the property, customer obsessed, and he just went above and beyond to ensure I'm happy in my new home! Best experience I have so far with an agent in London!!
Poliana · 16 June 2023
★★★★★ 5/5
GoogleHad the very best experience with searching for a place and Vashti the managing agent. She went above and beyond for us and was super quick to respond at every instance. Highly recommend!
Cat · 17 June 2019
Agent replied · 15 June 2024
Dear Catherine, thank you for leaving such a lovely review. It was a pleasure to work with you, and if you ever move back to London, we would love to be able to help you again! - Vashti
★★★★★ 5/5
GoogleClem, Alex and the whole team are a delight to deal with. They are professional, efficient and very charming. By far the best agents I have come across. 👏👏👏 …
Catherine · 16 June 2020
Agent replied · 15 June 2024
Dear Catherine, thank you so much for your kind review and we were delighted to be able to help. We wish you all the best with the Tenancy and as ever please do not hesitate to get in touch if we can assist further. - Clem
★★★★★ 5/5
GoogleMaskells have been taking very good care of me for over two years now. They have been extremely responsive to any maintenance issues with the flat, always resolving within 24 hours of the issue being reported. They also made sure that the flat was furnished with everything I needed upon moving in, which was a huge relief having relocated from the States. Highly recommend their services!
Nicole · 17 June 2018
★★★★★ 5/5
GoogleVery professional and friendly service - quick to reply to emails too. All, in all happy with the service provided. Would use them again.PositiveProfessionalism
Manuel · 16 June 2021
Agent replied · 15 June 2024
Thank you for your kind review Manuel.
★★★★★ 5/5
GoogleHelpful and overall great team, specially Poppy Thompson. Her availability and responsiveness during my flat-hunt made my experience as comfortable as possible. Thank you again Poppy!
Medi · 17 June 2019
Agent replied · 15 June 2024
Dear Medi, it was an absolute pleasure to help you and thank you for always being so prompt to viewings, if you ever need my help again do get in contact. - Poppy
★★★★★ 5/5
GoogleRented twice with Maskells, both times very responsive and quick turnaround from visiting apartments to completing leasePositiveResponsiveness, Quality, Professionalism
Richard · 16 June 2021
Agent replied · 15 June 2024
Thank you Richard, as always a pleasure renting to you. - Poppy
★★★★★ 5/5
GoogleLived in a flat managed by Maskells for over 3 years. Always responsive, courteous and quick to address any issues. Would highly recommend.
Matt · 17 June 2019
Agent replied · 15 June 2024
Dear Matt, We are so pleased that you were happy with our services thank you.
★★★★★ 5/5
GoogleVery professional and transparent, found the perfect house in short time and handled all the admin processes smoothly. Recommended
Giulio · 17 June 2019
Agent replied · 15 June 2024
Dear Giulio we are so pleased that you are happy with our services, thank you.
★★★★★ 5/5
TrustpilotMaskells' Outstanding Service
Seamless service from one of London's premium Estate agents, offering stylish and high end properties for rent or purchase. High-end service in Knightsbridge and Chelsea. They will go out of their way to find you the property that you want. 5 Star recommendation from this client.
Client · 11 September 2020
★★★★★ 5/5
GoogleHave used with this agency for the last 15 years. Impartial, professional and independent advice with great personal service.
Innerworth · 17 June 2017
Agent replied · 15 June 2024
It has been our pleasure
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
