Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery grateful for Raj and Matt being so…
Very grateful for Raj and Matt being so supportive, dedicated and professional with the process of helping to sell my home. A great duo!!Melissa
Melissa · 13 March 2023
Agent replied · 16 June 2024
Dear Melissa. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Southgate office wishes you the best of luck and looks forward to working with you again in the future.
★★★★★ 5/5
GoogleWe are very happy to work with MG and their representative Sophie who has been constantly helping us with complicated process of credit referencing, which made very easy with preparing everything and communicating on professional level. I highly recommend this agency!
Irina · 26 March 2024
★★★★★ 5/5
GoogleAll the help and service we have been given is extraordinary, all the agents go beyond their call of duty. The sale team always took care of every detail, gave advice and was there for every need, form day one to the completion. They know their field so well.
The letting team really read our minds to find the perfect house in every aspect, it’s like Lyle knew us for years, so impressed. Thank you!
Elena · 27 October 2019
★★★★★ 5/5
GoogleThe team did an amazing job at getting tenants in at a difficult time of year. They moved things through very quickly and efficiently
Lucy · 4 January 2025
★★★★★ 1/5
TrustpilotPoor Services and non professionals
It is a nightmare dealing with them. I have chased them many times for the deposit and they just ignore my phone calls preventing me of getting the money. They see the phone number, don't hang up and when i call them from a different mobile number they were magically on the call! They are not helpful, they do not serve the customers and are not reliable. Also, the management is very poor.
Gogo · 9 July 2020
★★★★★ 5/5
TrustpilotJessica H. A must for Martyn Gerrard
Jessica makes contract renewals so much easier. Definitely a plus when you barely have time to organise yourself. An asset to this company!
Rafaela · 30 March 2023
Agent replied · 16 June 2024
Dear Rafaela. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again.
★★★★★ 5/5
GoogleRay Vilka is helpful, conscientious and enthusiastic. His professional behaviour when selling our home and assistance in searching for a new one continues to be much appreciated.
Michael · 25 August 2019
★★★★★ 5/5
TrustpilotExcellent service!
Antony from barnet gave me a great viewing on a flat. He was informative and full of charisma!great agent
Nur · 25 July 2023
Agent replied · 16 June 2024
Dear Nur, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again.
★★★★★ 1/5
TrustpilotDisastrous service from this estate…
Disastrous service from this estate agent re the property we are renting. We were told that they were managing the property only for then to do an unexplained u turn post contract and leave us at the mercy of an amateur landlord. We have not had a working fridge freezer since we moved in on 28 June - unacceptable - suggest renters in north London avoid this company!
Phil · 8 August 2021
★★★★★ 5/5
TrustpilotFatmir from the Woodside Park branch…
Fatmir from the Woodside Park branch has been an amazing guy from the moment we met him. He was always responsive, helpful, honest and very communicative. He made the entire buying process so smooth. I appreciate his help and recommend to anyone.
Ism · 23 February 2024
★★★★★ 1/5
TrustpilotBe very careful what you are signing to
We agreed a commission rate with the agent but when the contract came through they had added VAT to the figure which is against consumer protection laws.When we complained they corrected this but then changed the contract term without informing us of the change.My advice is be very careful of this company as you can't trust they are acting fairly.
Mr · 23 September 2022
★★★★★ 5/5
TrustpilotThank you Arzu
Thank you Arzu for your help in our property search.
J · 29 November 2022
★★★★★ 5/5
TrustpilotNadia was responsive and very helpful
Nadia was responsive and very helpful. A pleasure to deal with.
Juliet · 20 October 2022
★★★★★ 5/5
TrustpilotThank you Jessica
Jessica is an excellent consultant and does a great job getting all the issues with renewals in order.
Deji · 17 November 2021
★★★★★ 1/5
Trustpilothorrible company
horrible company. never work with lee. so unprofessional. replies instantly to get your money then vanishes. lol disgrace
Simple · 1 August 2023
Agent replied · 16 June 2024
Dear Simple Jonas. Martyn Gerrard prides itself on providing a professional and trustworthy service, we are truly sorry to hear about your negative experience. Lee has worked at Martyn Gerrard for a number of years and has a fantastic reputation amongst his clients and fellow colleagues, so it is surprising to see your negative review. Perhaps if you can provide some supporting evidence to your claim we can investigate further, or contact us on ho@martyngerrard.co.uk we would be happy to assist.
★★★★★ 5/5
TrustpilotShuhan helped us with our property…
Shuhan helped us with our property sale! Thank you for all your help and support throughout the process.
CT · 31 July 2023
Agent replied · 16 June 2024
Thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again.
★★★★★ 5/5
TrustpilotDeclan was great to deal with
Declan was great to deal with. A very good experience
Austin · 10 November 2022
★★★★★ 5/5
TrustpilotBig thumbs up
Zoe was super helpful and a pleasure to deal with throughout our renewals process. Cheers!
Will · 6 April 2022
★★★★★ 5/5
Trustpilotgreat viewing with Denis
It was a great experience to work with Denis. The viewing was organised more than well. The agent talked about a property all the details and presented a flat as well as it was possible. Good job! Thanks a lot!
Mila · 14 March 2024
★★★★★ 4/5
TrustpilotThe team at crouch end have helped me…
The team at crouch end have helped me find a perfect flat and have been very polite, especially Alban and Mohammed
Beth · 25 February 2021
★★★★★ 5/5
TrustpilotHossein is the best ,very professional…
Hossein is the best ,very professional and very helpful during the whole procedure
Bill · 23 June 2022
★★★★★ 5/5
TrustpilotGin was very helpful and accommodating…
Gin was very helpful and accommodating and helped us greatly through completing the tenancy agreement procedure.
NB · 21 January 2022
★★★★★ 5/5
GoogleReally pleased with the Martyn Gerrard Lettings Team and especially with the help and support of Sophie Wilkins.
They have made the usually stressful renting and referencing process quite easy to manage and have provide immediate help when needed.
Debora · 26 March 2024
★★★★★ 5/5
TrustpilotThe team were super friendly and…
The team were super friendly and helpful.What we really liked was how knowledgeable everyone was about the properties as were shown round.
Louise · 1 March 2023
Agent replied · 16 June 2024
Dear Louise. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck with your move!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
