5/5
GoogleExcellent estate agency, very helpful and friendly staff. Amazing customer service, Gabriela was just great. Thank you for your support and patience.
Trusted Agent profile · London
Verified
Martin & Co Balham reviews in London
★★★★★
226 reviews across 2 platforms
137 Balham Hill, London, SW12 9DL
Part of Martin & Co, see every office.
Martin & Co's office in London, at 137 Balham Hill, is rated 4.6 out of 5 across 226 reviews on two platforms, including 225 Google reviews rated 4.6.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Martin & Co London
We specialise in finding local people the perfect property to buy or rent around the district of Balham and Clapham. Managing Director Naveed Salim was born-and-bred in South West London and launched Martin & Co Balham in 2009. With expert local knowledge, Naveed and his team are passionate about city living and in finding the ideal property for the right people. The fast moving London property market is an exciting place to buy, rent, let or sell property and at Martin & Co Balham, our friendly team of property advisers and investments specialists is on-hand to guide you through the process from start to finish. Whether you are looking to buy or sell a property in or around Balham or you would like a free valuation, please do get in touch with a member of our team who would be delighted to help. For all property enquiries and to arrange a valuation please call Martin & Co Balham on 020 8675 4428
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat experience with Martin & Co during our tenancy. They were always very kind and willing to help.
Agent replied · 20 April 2024
Dear Sebastian, Thank you so much for your kind words and 5-star review! We are thrilled to hear about your great experience with us at Martin & Co. Our team is dedicated to providing excellent service and support, and your recognition is truly appreciated. We look forward to continuing to assist you with any future property needs. Warm regards, The Martin & Co Team
5/5
GoogleEverything went smooth! Very happy with the service provided! Thank you Gabriela and wish you good customers in the future.
5/5
GoogleGabriela is very professional, gets things done, very helpful. As a tenant i am happy with their service
5/5
GoogleMy experience with Martin & Co was a positive one, would highly recommend. Gabriela was helpful and responsive.
1/5
GooglePlease do yourself a favour and DO NOT rent a place if this Balham branch of Martin & co is managing the rental. They will make your life a administrative nightmare as you have follow up on the most basic requirements pre agreed for the rental
Agent replied · 7 April 2023
Dear Mr Bean, We are sorry you felt needed to leave a number of negative reviews. I noticed you have also left three other similar reviews, under slightly different names. Having searched through our systems we have found no records or communications matching your name, which makes us believe that these are all fake reviews. We would love the opportunity to understand the reason why you decided to write these reviews, so please feel free to send us an email to balham@martinco.com, and we will be more than happy to discuss this further. Many thanks, Naveed
5/5
GoogleExcellent service. Martin & Co went above and beyond to make sure everything went through smoothly. Thank you Gabriela
1/5
GoogleThe property is in a bad state as there is a lack of maintenance. We have moulds in the walls and ceilings (which is dangerous and not hygienic) and we have been waiting and waiting for a solution. Months already. Stuff in the toilet is broken and not fixed and/or replaced, cleaning is not something it is provided. The cleaner comes and stays for 10 minutes (counted by a chronometer). The carpets are not hoovered, and after years you can imagine how many beings might be living over and underneath. Nobody likes bed bugs right? Toilets are not cleaned and specially not disinfected. Floors are not even swept as after the cleaner leaves all the dirtiness keeps being there. Tenants are cleaning the common bathrooms and toilets themselves when the service is included to be able to keep a minimum of hygiene. The Washing machine is not working for a month and it is not fixed nor replaced. They send people to the property pretending to be technicians or engineers to do the repairs but these people are sent with no clue of what it needs to be done nor knowledge in the field. Clearly no technicians. Problems that should get resolved in a week, maximum, are left not fulfilled with the excuse the budget is being approved and gaining time to continue not doing their job. They keep saying they are addressing the issues but they are not. They keep tenants waiting for months with the problems unresolved. If you enquiry about any updates they seem to be bothered to respond as if paying a “good” amount of money per month would not be enough reason to live in a decent condition.
5/5
GoogleGabriela is a superstar!!!! Thank you for making the whole process smooth and easy. Loving our new place.
5/5
GoogleGabriella has been really helpful in supporting us secure our property - couldn't rate highly enough!!
1/5
GoogleThe property is in a bad state as there is a lack of maintenance. We have moulds in the walls and ceilings (which is dangerous and not hygienic) and we have been waiting and waiting for a solution. Months already. Stuff in the toilet is broken and not fixed and/or replaced, cleaning is not something it is provided. The cleaner comes and stays for 10 minutes (counted by a chronometer). The carpets are not hoovered, and after years you can imagine how many beings might be living over and underneath. Nobody likes bed bugs right? Toilets are not cleaned and specially not disinfected. Floors are not even swept as after the cleaner leaves all the dirtiness keeps being there. Tenants are cleaning the common bathrooms and toilets themselves when the service is included to be able to keep a minimum of hygiene. The Washing machine is not working for a month and it is not fixed nor replaced. They send people to the property pretending to be technicians or engineers to do the repairs but these people are sent with no clue of what it needs to be done nor knowledge in the field. Clearly no technicians. Problems that should get resolved in a week, maximum, are left not fulfilled with the excuse the budget is being approved and gaining time to continue not doing their job. They keep saying they are addressing the issues but they are not. They keep tenants waiting for months with the problems unresolved. If you enquiry about any updates they seem to be bothered to respond as if paying a “good” amount of money per month would not be enough reason to live in a decent condition.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleGabriella was great and we are really happy in our new flat !
1/5
GoogleThe property is in a bad state as there is a lack of maintenance. We have moulds in the walls and ceilings (which is dangerous and not hygienic) and we have been waiting and waiting for a solution. Months already. Stuff in the toilet is broken and not fixed and/or replaced, cleaning is not something it is provided. The cleaner comes and stays for 10 minutes (counted by a chronometer). The carpets are not hoovered, and after years you can imagine how many beings might be living over and underneath. Nobody likes bed bugs right? Toilets are not cleaned and specially not disinfected. Floors are not even swept as after the cleaner leaves all the dirtiness keeps being there. Tenants are cleaning the common bathrooms and toilets themselves when the service is included to be able to keep a minimum of hygiene. The Washing machine is not working for a month and it is not fixed nor replaced. They send people to the property pretending to be technicians or engineers to do the repairs but these people are sent with no clue of what it needs to be done nor knowledge in the field. Clearly no technicians. Problems that should get resolved in a week, maximum, are left not fulfilled with the excuse the budget is being approved and gaining time to continue not doing their job. They keep saying they are addressing the issues but they are not. They keep tenants waiting for months with the problems unresolved. If you enquiry about any updates they seem to be bothered to respond as if paying a “good” amount of money per month would not be enough reason to live in a decent condition.
1/5
GoogleThe property is in a bad state as there is a lack of maintenance. We have moulds in the walls and ceilings (which is dangerous and not hygienic) and we have been waiting and waiting for a solution. Months already. Stuff in the toilet is broken and not fixed and/or replaced, cleaning is not something it is provided. The cleaner comes and stays for 10 minutes (counted by a chronometer). The carpets are not hoovered, and after years you can imagine how many beings might be living over and underneath. Nobody likes bed bugs right? Toilets are not cleaned and specially not disinfected. Floors are not even swept as after the cleaner leaves all the dirtiness keeps being there. Tenants are cleaning the common bathrooms and toilets themselves when the service is included to be able to keep a minimum of hygiene. The Washing machine is not working for a month and it is not fixed nor replaced. They send people to the property pretending to be technicians or engineers to do the repairs but these people are sent with no clue of what it needs to be done nor knowledge in the field. Clearly no technicians. Problems that should get resolved in a week, maximum, are left not fulfilled with the excuse the budget is being approved and gaining time to continue not doing their job. They keep saying they are addressing the issues but they are not. They keep tenants waiting for months with the problems unresolved. If you enquiry about any updates they seem to be bothered to respond as if paying a “good” amount of money per month would not be enough reason to live in a decent condition.
1/5
GoogleThe property is in a bad state as there is a lack of maintenance. We have moulds in the walls and ceilings (which is dangerous and not hygienic) and we have been waiting and waiting for a solution. Months already. Stuff in the toilet is broken and not fixed and/or replaced, cleaning is not something it is provided. The cleaner comes and stays for 10 minutes (counted by a chronometer). The carpets are not hoovered, and after years you can imagine how many beings might be living over and underneath. Nobody likes bed bugs right? Toilets are not cleaned and specially not disinfected. Floors are not even swept as after the cleaner leaves all the dirtiness keeps being there. Tenants are cleaning the common bathrooms and toilets themselves when the service is included to be able to keep a minimum of hygiene. The Washing machine is not working for a month and it is not fixed nor replaced. They send people to the property pretending to be technicians or engineers to do the repairs but these people are sent with no clue of what it needs to be done nor knowledge in the field. Clearly no technicians. Problems that should get resolved in a week, maximum, are left not fulfilled with the excuse the budget is being approved and gaining time to continue not doing their job. They keep saying they are addressing the issues but they are not. They keep tenants waiting for months with the problems unresolved. If you enquiry about any updates they seem to be bothered to respond as if paying a “good” amount of money per month would not be enough reason to live in a decent condition.
5/5
GoogleWhat a delight to work with and super helpful. Highly recommend to landlords and tenants!
Agent replied · 8 March 2024
Dear Zoe, Thank you so much for your glowing review and for the high recommendation! It was an absolute pleasure assisting you. We're thrilled to hear you had a delightful experience with our team. We look forward to serving you again in the future, be it as a landlord or tenant!
5/5
GoogleLouise has been amazing, she has seen to every problem from the get-go - she has been mindful of our needs and requirements and has helped us enormously. Have not experienced such splendid service elsewhere!
5/5
GoogleMartin &Co were great all through out the moving process. I dealt with Stephanie Todd who was very efficient and diligent and a great communicator.PositiveResponsiveness, Professionalism
5/5
GoogleHighly recommend! Gabriela was excellent, very professional and friendly
5/5
GoogleNaveed and his team were excellent to work with - knowledgeable, friendly and helpful. Could not ask for better.PositiveResponsiveness, Professionalism
5/5
GoogleMartin &Co were great all through out the moving process. I dealt with Stephanie Todd who was very efficient and diligent and a great communicator.
5/5
GoogleMy family and I recently rented a home through Martin and Co, working directly with Bethanne. We are extremely impressed with their customer service. Bethanne and Naveed replies to emails almost instantly and is always so accommodating when we have questions. My family is new to the UK and we didn’t know how to work the heater system in the house when we moved in but Naveed personally came over to help and show us which was so helpful. They go above and beyond and I would definitely recommend their services to anyone going forward.
5/5
GoogleGabby has been very helpful, professional & just amazing throughout with our search. Highly recommend!
5/5
GoogleExcellent service, extremely professional staff. Thank you Gabriela and Naveed for all your help!!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Martin & Co Balham
How many reviews does Martin & Co Balham have?
Martin & Co's London office has 226 reviews across two platforms: 225 on Google, 1 on View Agents.
What is Martin & Co Balham's rating?
Martin & Co Balham is rated 4.6 out of 5 across all 226 reviews, and 4.6 out of 5 on Google from 225 reviews.
Where is Martin & Co's London office?
Martin & Co Balham, 137 Balham Hill, London, SW12 9DL.
