Trusted Agent profile · London
★★★★★
1,007 reviews across 2 platforms
29 Harrington Road, London, SW7 3HD
Part of Marsh, see every office.
Marsh's office in London, at 29 Harrington Road, is rated 4.3 out of 5 across 1,007 reviews on two platforms, including 209 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Marsh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service from Shoreditch Team
Excellent service from Simon, Zak and Harry in the Shoreditch office. They made selling as painless a process as they could, and were always friendly and helpful too, whenever I needed them.Would recommend highly
1/5
TrustpilotWorst managing I have come across
Worst managing I have come across . Charge for everything . Most unhelpful no one to speak to . Sent my rent statements to the previous landlord despite being told .
1/5
TrustpilotPoor communication, overpriced!
Poor communication, extortionate rates and overcharging on all services and repairs! As a landlord, please, please, please avoid being locked into a contract with Marsh & Parsons! Terrible!
1/5
TrustpilotPLEASE BE CAREFUL
If I could give 0 stars I would. Worst experience ever. The money was going into one of their personal accounts and telling the landlord that I haven't pay anything. !!!!Please be careful!!!
5/5
GoogleJust successfully secured a lease on our new family home through Ross Boyd. Big thanks for everything he did to make the whole process as smooth as possible and always being super responsive to all requests. A pleasure working through him and M&P.
1/5
TrustpilotVery poor customer service.
Very poor customer service.They don't do what they charge their fees for.Will never use them again to rent or sell my property.
5/5
GoogleHave been mightily impressed by the extra effort and service of both William and Ed in helping a property transaction that looked certain to be lost, come through to a successful completion for all parties. Well done and thank you.
1/5
TrustpilotI accidentally paid and an extra month…
I accidentally paid and an extra month rent and they withheld my money and refused to give it back
5/5
GoogleWe got very good service from this firm, as we were shown several properties by different negotiators; particularly (though not only) from Freddie Ellisdon who was extremely helpful, polite and responded speedily and willingly to all requests.
5/5
TrustpilotGreat service from Abdullah when our…
Great service from Abdullah when our boiler broke down in the cold weather - much appreciated!
5/5
TrustpilotBest service
Best service, they truly go above and beyond, extremely professional, there is a reason they have been running since 1856
5/5
GoogleWe relocated to London from the US and received wonderful assistance and guidance from Gaby at Marsh & Parsons. She was very helpful finding not only a great property, but also helping us consider various neighborhoods.
5/5
TrustpilotOwain is a super star.
Rating only, no written review.
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
1/5
TrustpilotLazy property managers
Lazy property managersSlow responses Very proactive when they need something from you.
5/5
TrustpilotAmazing service
Dear Zahra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
1/5
TrustpilotVery bad service
Very bad service. I would not recommend them if you are a landlord.
5/5
GoogleThe agent took the time to understand our needs and expectaions and found us the right apartment. It was terrific experience and the deal was done in under 24 hours.
1/5
TrustpilotWorst agency ever
Worst agency ever. Please avoid at all costs....don't make that mistake. You will regret.
1/5
TrustpilotCriminal agency providing false and…
Criminal agency providing false and misleading information and stealing client's money.
4/5
GoogleA great letting team, and follow up service, keen to help and facilitate everything for both tenants and landlords. keep up the great work!
1/5
Trustpilota dishonest agency
a dishonest agency, to be avoided
5/5
TrustpilotLucy is the best!
5/5
GoogleThey successfully sold my house, after 2 other local agents had failed. Staff friendly and appointments well coordinated.
5/5
GoogleExcellent service!
Dear Avet, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Marsh, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
