Marsh and Parsons reviews in London

★★★★★ 5/5

Trustpilot

Fantastic from start to finish, amazing property management servicing

From start to finish I've had a great experience with Marsh & Parsons and I'm sad I'm not going to be staying with them when I move property. The house viewing process was enjoyable, they understood what we were looking for in a property and found us the perfect place.The letting management has been fantastic, specifically Phoebe Negueroles who was our property manager for a while, she has always responded immediately and accommodated for all requests which were always actioned quickly.Finally they were understanding when it came to organising viewings while we were still in our property.I would recommend Marsh & Parsons to anyone as the best estate agent I've used in London.

MS · 18 October 2023

★★★★★ 5/5

Google

Highly recommend Marsh & Parsons. I had Hannah show me around and couldn’t have had a better experience. Really friendly and helpful especially when it came to knowing the area and what was in and around there. Thanks again to Hannah :)

Milan · 24 June 2025

★★★★★ 5/5

Trustpilot

Kyrsten was a gem

Kyrsten was a gem, really knowledgable and quick to reply. Thank you for helping us find a new flat!!!

Emma · 11 July 2024

★★★★★ 5/5

Trustpilot

Great Property Manager!

Abdullah has been the best property manager I’ve had by far at Marsh & Parsons. He’s responsive, organized, and has a great attitude. M&P is lucky to have him as an employee!

Kim · 10 October 2023

★★★★★ 5/5

Trustpilot

Very Responsive

Edward Summers at Marsh and Parsons was pleasant to deal with and very responsive in resolving my issues around our damage depsoit.

Mike · 10 May 2024

★★★★★ 5/5

Trustpilot

Jasmin Popalzai was very helpful in…

Jasmin Popalzai was very helpful in answering my questions and I appreciated her prompt response and proactively calling me back

NS · 13 June 2024

★★★★★ 4/5

Trustpilot

Marsh & Parsons helped me find a great…

Marsh & Parsons helped me find a great flat in Pimlico which I have lived in for 9 years. Their staff have been considerate and helpful in avoiding inconvenience when arranging viewings towards the end of my tenancy. The check out process was professional and my deposit was returned promptly. They have an excellent range of properties and I have no hesitation in recommending them.

Phil · 31 July 2024

★★★★★ 5/5

Google

I want to thank Hannah Collins for her incredible service. She made me feel at ease throughout the process and got me the best deal possible. I can't recommend her enough.

Beth · 19 October 2023

★★★★★ 5/5

Trustpilot

Long Term Letting and Management

We let our Flat on a long term basis with Marsh and Parsons. The letting process was easy, our questions were answered promptly and we felt like the advice we were given was very beneficial. We also use their management service as we are not based in London, they have dealt with all problems swiftly and professionally. You are given a single contact point (in our case Ellie H) who has always been quick to reply and take over any issues, making the whole process very hassle free.Would recommend M&P to anyone looking to let a property in London.

Thomas · 21 September 2023

★★★★★ 5/5

Trustpilot

Excellent management service

I own two flats in West London and have always used Marsh & Parsons to rent them out for me and found the service to be excellent. However, after many years of dealing with the day to day tenants issues myself I decided to also engage Marsh & Parsons to take over the management. It has been the best decision. Phoebe now looks after both properties and is excellent in all ways. My emails are always dealt with immediately and the prompt communication between her and the tenants means any issues can be dealt with smoothly. I'm very pleased with the fantastic service she gives and would happily recommend.

Jill · 20 September 2023

★★★★★ 5/5

Google

My experience with Cia at Marsh and Parsons was excellent. She listened to what I needed and was attentive and knowledgeable. I highly recommend M&P and Cia. Thanks for all your help.

Sophie · 19 September 2023

★★★★★ 5/5

Trustpilot

Weronika Lajborek was very responsive…

Weronika Lajborek was very responsive and helpful in helping me deal with a utility company over past meter readings. 5 stars

Richard · 13 May 2024

★★★★★ 5/5

Trustpilot

Property manager

Phoebe has been our property manager for a few years and consistently does a good job for us.She is responsive to the tenants and our needs.She is also a good mediator.

Nicola · 10 October 2023

★★★★★ 5/5

Trustpilot

Jordann has helped sort out issues I…

Jordann has helped sort out issues I was having with my rent and smoothed the process so I now get my income more quickly. Thank you Jordann

Nicola · 11 January 2024

★★★★★ 1/5

Trustpilot

Genuinely wish I could put 0 stars

Genuinely wish I could put 0 stars. Hands down the WORST real estate agents I’ve ever dealt with in my entire life. I would never ever rent or even look at anything to do with Marsh and Parsons. The worst part is it was not only 1-2 estate agents it was multiple over 2 years of non stop headaches and problems. All they care about is money. My house flooded as well as having the worst mice infestation you will ever see and rather than help me they tried to make me live in the flat even though it was deemed UNINHABITABLE. ALL the estate agents I dealt with at marsh and parsons (and there have been many) are void of conscience. They need to be shut down. Worst estate agents EVER. If you value your sanity and your value of life do not work with them.

Zeina · 13 September 2023

★★★★★ 5/5

Trustpilot

Great job

Thanks to Lydia, Arati and Baran for doing a stellar job finding new tenants for our property and getting everything sorted with the minimum of hassle. A great team, responsive to issues and easy to deal with. Thank you.

Alison · 24 December 2024

★★★★★ 5/5

Trustpilot

Tor is refreshingly proactive

Tor is refreshingly proactive and responsive - a rarity in this sector. Tor achieved a good and quick result with my tenant. Highly recommend.

Freya · 8 March 2024

★★★★★ 5/5

Trustpilot

I had a great experience with William @…

I had a great experience with William @ Marsh & Parsons. They are incredibly responsive and always got back to me very quickly, which made the whole process smooth and stress-free. The team is thorough and professional, paying attention to every detail and ensuring that nothing was overlooked. I highly recommend them for their efficiency and excellent customer service.

Megan · 22 October 2024

★★★★★ 5/5

Trustpilot

Abdullah Great Mediation Skills

Abdullah was very good at mediating between the tenant and the landlord on some maintenance work and make sure everything was done in time and efficiently

Daniele · 19 January 2024

★★★★★ 5/5

Trustpilot

My tenancy manager Victry was very…

My tenancy manager Victry was very helpful in sorting out my deposit return while closing my account. Highly recommend

Nemat · 5 June 2024

★★★★★ 5/5

Trustpilot

Charles​​​​ Caine at Marsh and Parsons…

Charles​​​​ Caine at Marsh and Parsons has been great in managing my properties. He is attentive to the needs of the tenants, professional and incredibly capable.

Ghanbari · 17 January 2024

★★★★★ 5/5

Trustpilot

Tor was superb

Tor was superb, answering all my queries quickly and negotiating the tenancy renewal with everyone concerned. He made it all very easy. Thank you

Caroline · 27 February 2024

★★★★★ 5/5

Trustpilot

I found the service very efficient and…

I found the service very efficient and the staff particularly friendly, especially Daniel Leung, whom I found particularly helpful to me.

Mr · 26 April 2024

★★★★★ 5/5

Google

Riccardo was brilliant to deal with when selling our flat through Marsh and Parsons. Very responsive, kept things moving, proactive and a pleasure to work with. We had a very good experience.

Olivia · 20 August 2023