Marsh and Parsons London reviews

★★★★★ 5/5

Google

Me and my partner had a viewing with Ruben. He was very polite and helpful ! Made the process smooth and stress free for us both, and we felt well looked after. Would defo recommend to anyone !

Jessica · 12 May 2026

★★★★★ 5/5

Google

Had very good experience with Sabina from Marsh and Parsons in Chiswick, from the viewing to purchasing and beyond. She has been incredibly helpful, keeping me informed of all the steps, attentive and understanding, thank you. Im very happy in my new home 🏠 …

Shirley · 16 March 2026

★★★★★ 5/5

Trustpilot

Lease renewal/negotiation

Ellie Hodkinson was professional, helpful and really added value to the whole renegotiation/lease renewal process. A great brand ambassador for Marsh and Parsons and delighted to have had her support and guidance during this period - especially as she did all the hard work with the discussions with the tenants and keeping me up to date and informed.

James · 22 January 2024

★★★★★ 4/5

Trustpilot

Tenant experience

issue alignmnent, problen solving, balanced treatment between landlord and tenant, robust pocesses and professional interaction.

Fotis · 12 October 2026

★★★★★ 5/5

Trustpilot

Great expertise

William was extremely helpful and prompt with his assistance today. Great to have his expertise - highly recommend!Roy is another member of staff who deserves recognition. He was extremely fundamental in securing another tenant for my flat. His attention to detail was excellent. I was extremely happy with his work and wouldn’t hesitate to recommend.

Slaney · 21 March 2024

★★★★★ 5/5

Trustpilot

Tor has been very helpful in helping me…

Tor has been very helpful in helping me to resolve an issue with a recent a memorandum. I would like to thank him for his prompt response to my queries and his clear explanation of how best to resolve the issue which demonstrated a good understanding of how the AST worked

NicholasBrooks · 30 May 2024

★★★★★ 5/5

Trustpilot

Debbie Lewis…

I would like to appreciate Debbie Lewis for being so amazing and quick with her response.. Debbie has always helped us to resolve our queries and has done her best to get a solution as quick as possible....

RUHANI · 29 April 2026

★★★★★ 5/5

Trustpilot

Marsh & Parsons Tennancy Management Team at Marsh &…

The Tennancy Management team at Marsh & Parsons have been very supportive during some difficulties i had with the current tennant. I would like to highlight Jordann Webb who was particularly helpful and always responded to queries promptly and clearly. Jordann went above and beyond to support my tennancy and is a credit to Marsh & Parsons.

Terry · 17 January 2024

★★★★★ 5/5

Trustpilot

Owain has delivered excellent service

Owain has been a very quick and responsive agent - much quicker to respond and action our emails or phone calls. No chasing up needed. Keep up the good work!

Rachitha · 23 February 2026

★★★★★ 5/5

Google

Working with Katie was fantastic. She was professional, attentive, and genuinely cared about finding the perfect property for me. Katie kept me informed throughout and made the whole process stress-free. Highly recommend her for anyone looking for a reliable estate agent!

Morgan · 26 October 2024

★★★★★ 5/5

Google

As someone that is constantly looking for the perfect property, I have found that not all estate agents are the same. Fee Henderson has surpassed my expectations and continues to do so. She has actively searched and found properties that would suit my liking. I really appreciate her persistence, hard work and enthusiasm. Thank you Fee

Salam · 26 January 2024

★★★★★ 5/5

Trustpilot

Long-standing good service

I have long-standing dealings with Marsh & Parsons, always reliable and thorough. Recently I needed specific information and documents, then I had a query which required confirmation. Michael Stout responded quickly with exactly what I requested. Excellent service.

Joanna · 24 April 2026

★★★★★ 5/5

Google

Charmaine has been excellent from start to finish in the letting of my property, everything was really clear and well explained and generally made the whole process as smooth as possible with any queries raised being dealt with quickly. Her friendly and professional approach made the whole process enjoyable, I would 100% recommend Charmaine for any letting needs!

Sarah · 12 May 2025

★★★★★ 5/5

Google

Had a great experience with the team at Marsh & Parsons. Professional, responsive, and genuinely helpful throughout the whole process. They made everything feel smooth and stress-free, and I always felt well-informed. Would highly recommend!

Alicia · 12 May 2026

★★★★★ 5/5

Google

Hannah @ Marsh & Parsons has been amazing- finding us the perfect property to suit our needs. Brilliant service throughout from our first viewing through to introductions to the owners and finally to helping us complete. We can’t thank Hannah enough and highly recommend both Hannah and Marsh & Parsons to anyone searching for their perfect property. Thank you!

Nomi · 23 October 2023

★★★★★ 5/5

Google

I recently used Marsh Parsons to look for a new property and Carla was great for all we needed. Always on hand to contact, answered all our questions and made the process very easy and pleasant. Thanks again Carla

Lisa · 26 October 2024

★★★★★ 5/5

Trustpilot

Elisabeth Ppasa at M&P

Elisabeth Ppasa has been managing our property in Camden Town for nearly a year and she has been a great help, staying on top of issues in our apartment and dealing with them efficiently and in a timely manner. Would recommend working with her if you have the chance.

TMC · 7 May 2024

★★★★★ 5/5

Trustpilot

There was simply nothing to complain…

There was simply nothing to complain first they tried to sell and then we decided to rent out the flat, found a tenant in a very short time and so far rent was paid ;) Lots of things had to be done and they arranged everything for us. Good on emails and information.

Ole · 13 February 2024

★★★★★ 5/5

Trustpilot

Dedication and prompted action.

Our property in Battersea has been managed by Marsh & Parsons over a year and our property manager is Abdullah Leghari. I'm pleased to provide feedback about our property manager, Abdullah. He has consistently demonstrated dedication to his work and has shown great efficiency in promptly resolving issues. His commitment to maintaining our property is commendable and greatly appreciated.

Sara · 27 September 2023

★★★★★ 1/5

Trustpilot

I agree with the other review about…

I agree with the other review about this company. We found a great flat and when we tried to sort things out in a reasonable fashion with the women Beth and particularly Georgi, we were really put off by their behaviour towards us. My wife is Russian and is not easily upset, but in the end, with phone calls to each of us, we decided to give up on this company and the desirable flat in Kensington because they put such a bad taste in our mouths. Seems like this company culture stems from the top to me... rather unpleasant and certainly to be avoided. (Also, I see you in your reply that you can't find our records, despite the fact that we made an offer on the flat concerned - well never mind, as we certainly want to get you out of OUR heads as soon as possible).

Customer · 20 April 2021

★★★★★ 5/5

Google

Charlie was great throughout the process of me looking for a place. He made every effort to accommodate my timings to view places even on weekends. Was very quick at getting back to me when I had questions and was easily reachable. Highly recommend working with Charlie if you are looking for a property in Chiswick

Shahil · 27 November 2023

★★★★★ 1/5

Trustpilot

Worst estate agent ever!

Worst estate agent ever!I was a tenant at a property in London. M&P were only concerned with getting fees. Property is in a poor state. Regular issues with damp and mould which would go unfixed for months/years. At one point we were without hot water for 3 to 4 weeks.At one point, after telling them there was an issue with a leak in the bathroom they took months to do anything and only did because the fuse box was tripping as water had got into an electrical socket. If anything had been plugged in that could have ended very badly!!I felt we cared about looking after the property, but the estate agent didn’t. Not sure how aware the owner is, but property needs to be completely stripped back. Electrics, plumbing, roof, kitchen, bathroom etc etc need replacing. Plant roots are coming through walls. So all the pointing needs replacing. Estate agent is totally aware of all issues. I wonder if the landlord knows. If it were my property I would care!! The house must be devalued at least 200k below other houses in areas because it will take a lot to put right. If M&P had fixed things when we told them they wouldn’t have built up to a massive issue which they now are.Avoid as a tenant if you want an estate agent who will be responsive,Avoid as a landlord if you want to protect your investment.

MJ · 22 February 2021

★★★★★ 5/5

Trustpilot

I cannot thank Tatiana​​​​ Rodrigues…

I cannot thank Tatiana​​​​ Rodrigues enough for her help. Her swift response to my emails was brilliant. I so appreciated that nothing was too much trouble. She is a breath of fresh air. An absolute joy to deal with and made it simple and so easy to make arrangements for the reletting of my flat.

Customer · 11 December 2023

★★★★★ 5/5

Trustpilot

Nora was absolutely excellent

Nora was absolutely excellent: very quick and approachable. The 5 star is for her.However, her predecessor was not helpful at all. We have a dispute with the landlord, who was unreasonably withholding the deposit. He did not want to explain the dispute resolution process to us, which was incredibly unhelpful.

Marie · 14 March 2024