Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMeilssa Polvan
Meilssa Polvan, an agent at Marsh and Parsons gave me good advice for saving money by saying to get my friend to move my stuff as opposed to hiring a removals company but she was expecting me to cover the void period of £250 for the landlord. Her justification for the latter is '£250 is not a lot of money'.Furthermore, Melissa Polvan was very pushy in getting me to sign the contract using manipulative means amongst other things were were distasteful.Stay well away from March and Parsons.
Vishal · 30 November 2020
Agent replied · 17 June 2024
Hi Vishal, we are sorry that you are not happy with your experience. We would like to note that our tenants do not cover any costs outside of those stated in the contract, and refute your claim that you were asked to cover a void period unnecessarily. We pride ourselves on our customer service standards- if you had raised any concerns while renting the flat through us two years ago we would have been more than happy to address them. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotIndia was attentive and knowledgeable when helping us find our forever home.
We worked with India to find our 'forever home'. She listened carefully to our needs, wants and wishes and presented properties which ticked lots of boxes for us. She was attentive and knowledgeable throughout the process.
Kaycee · 8 November 2024
Agent replied · 26 December 2024
Dear Kaycee, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley
★★★★★ 5/5
TrustpilotGreat experience could not recommend more!!
My experience with Tenancy Manager Giles was really great. I was waiting for my tenant to pay rent and spoke with Giles who went above and beyond to chase the tenant and get everything resolved. He kept me in the loop the whole time and made me feel very secure in what was going on. Fab!!
Emily · 25 October 2023
Agent replied · 17 June 2024
Dear Emily, Thank you for your review, and mentioning your experience with Giles. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleKatie was very professional, friendly and very helpful in my search for a flat.
I really appreciated all the tips she gave me on the area I was looking.
She is a real asset to the agency.
Sylvie · 22 October 2024
Agent replied · 9 November 2024
Dear Sylvie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
GoogleSorrel; she was so helpful and nice to us always during renting process. Thanks to her 🙌🏼🙏🏻 …
Fatih · 12 August 2026
Agent replied · 12 October 2026
Dear Faith, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
★★★★★ 4/5
TrustpilotWe recently purchased a property…
We recently purchased a property through Marsh and Parsons Willseden Green. We dealt with an agent called Henry who was absolutely fantastic throughout the whole process! Initially Henry showed us a few different properties to try and get a feel for what we wanted, we found him to be very knowledgeable about all the properties and when he wasn't sure about something, would get back to us promptly with the information. We always felt like Henry would show us properties that we would actually be interested in, not just anything in our price range. We had obviously seen properties through other estate agents, but Henry was by far, the best of the bunch and personable. Even when we had to take a break because of lockdown Henry was patient, didn't bombard us with calls and emails and actually contacted us back when we said he should! We would thoroughly recommend him and will be contacting Marsh and Parsons again when we decide to sell.
Dexter · 23 September 2020
Agent replied · 17 June 2024
Hi Dexter, thank you so much for taking the time to leave us your kind review! We're delighted that you're happy with your experience and will be sure to pass on your feedback to Henry and the rest of the team at Willesden Green. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotGood service
Everything has been smooth with M&P since we moved into our flat. Abdullah has been particularly helpful in answering/responding to queries when needed and has always been polite. It is much appreciated when oftentimes property managers in London can be confrontational or aggressive, M&P have instead been no trouble at all.
Ben · 29 January 2024
Agent replied · 17 June 2024
Dear Ben, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleI have been a customer of Marsh & Parsons for years, first buying my property through them and then letting it. It always has been a good experience, but working this time round with Hannah Scott-Davies was an utter delight. Hannah is incredibly proactive, tenacious, friendly and just a joy to work with. Highly recommended!
Alexandra · 23 October 2023
Agent replied · 22 October 2024
Dear Alexandra, Thank you for your kind comments regarding the Chiswick team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotThey hire good people
Jasmin Popalzai is our replacement tenancy manager and she quickly got up to speed with our paperwork as our previous manager left suddenly. Jasmin is friendly and communicated well which is really important when dealing with clients.
Sam · 4 October 2024
Agent replied · 22 November 2024
Dear Sam, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley
★★★★★ 5/5
TrustpilotRecommend M&P to use!
Derbhla was an amazing property manager to me whilst I was living in a property managed by M&P. She responded to requests quickly and was very accommodating to help wherever she could, going above and beyond at times. Would recommend M&P and Derbhla highly and had a great experience with them.
PA · 19 January 2024
Agent replied · 17 June 2024
Thank you for taking the time to leave a lovely review regarding Derbhla. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotProactive and helpful!
Worked with Harry at their Tooting branch in the sale of our property. He was extremely helpful, proactive and understanding and ultimately helped us sell our property and get it all over the line ahead of Christmas. Would highly recommend working with Marsh & Parsons to anyone looking for an estate agents.
Vanessa · 27 December 2023
Agent replied · 17 June 2024
Dear Vanessa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleI had a lovely experience with Sorrel and the rest of the M&P team - I was provided with structured guidance and support when finding my flat that I love!
Imaan · 12 May 2026
Agent replied · 12 October 2026
Dear Imaan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
★★★★★ 5/5
TrustpilotHelp with moving properties
In the process of moving out of my property, Marsh & Parsons were brilliant to deal. I’d particularly like to thank Daniel Leung from the Hammersmith office, who was very responsive, and put my mind at ease with the process of moving out :)
J.D · 2 June 2024
Agent replied · 17 June 2024
Dear J.D, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
★★★★★ 4/5
TrustpilotAbdullah has been very responsive…
Abdullah has been very responsive despite all the issues I had. He has given me a lot of advice. He was also very quick to answer the issues. Only issue is that I had a very good contact with Abdullah and he was promoted to another area so he is not dealing with me anymore.
Pascal · 27 September 2023
Agent replied · 17 June 2024
Dear Pascal, Thank you for taking the time to leave us a 4 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat responsiveness
We have moved in for three month, I've been impressed with Marsh&Parsons responsiveness and proactive approach. A big thank you to Phoebe Negueroles, our property manager, she consistently replied to our inquires and efficiently addressed any issues that arose. Her effective communication has contributed to our positive experience in our new home.
Zhou · 4 December 2023
Agent replied · 17 June 2024
Dear Zhou, Thank you for taking the time to leave a wonderful 5* review. Phoebe will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience with the estate…
Great experience with the estate agency. Rented a wonderful property. Well run. The agent Ollie was very accommodating and did his best to support me to secure a good home. Very grateful. Love my new property.
Natalia · 29 September 2024
Agent replied · 22 November 2024
Dear Natalia, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, lesley
★★★★★ 5/5
TrustpilotProfessionally Run Agency
Been working with Marsh and Parsons for over a year now, they have performed well managing my rental property in London. They have been both efficient and thorough. Abdullah Leghari is my main contact and I have been very pleased with his support. Would recommend using these guys for rental or sale or your property.
Scott · 15 September 2023
Agent replied · 17 June 2024
Dear Scott, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleWonderful experience working with Sammi at Marsh & Parson’s Chiswick. Timely communications, great options to look at for rental properties & ultimately ended up finding my next home through his support. Thanks again!
Alyssa · 2 April 2026
Agent replied · 16 April 2026
Dear Alyssa, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
★★★★★ 5/5
TrustpilotNara Bolor-Erdene's excellent service!
I'd like to compliment Nara Bolor‑Erdene for her excellent handling of all my property management concerns. Unfortunately, I've had a few issues at my property recently, but Nara's clear communication, efficient follow up emails and calls with handymen and plumbers, along with her very fair handling of all quotes, has taken much of the stress away from me. Nara has a polite, calm and empathetic nature over the phone and over email, which makes me feel as if she genuinely cares about my property issues and that she is invested in getting my problems resolved. She is a brilliant asset to the Marsh & Parsons team.
NK · 15 November 2024
Agent replied · 26 December 2024
we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley
★★★★★ 5/5
GoogleI would like to take the opportunity to thank Marsh & Parsons for their professional service. Gosia has been amazing from start to finish. She has been helpful and professional. Also would like to thank Anthony for all his help too. Thank you C.N.
Carol · 25 April 2024
Agent replied · 22 October 2024
Dear Carol, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotProblem solved!
Debbie solved a problem for us that had been going on for some time!
Katie · 17 August 2026
Agent replied · 24 September 2026
Dear Katie, Thank you for your lovely words and for leaving a 5* review. Kind regards, Hayley
★★★★★ 5/5
TrustpilotEfficiency
My Experience with Marsh and Parsons has always been great, id like to thank Victry Simbo from the Tenancy management team for her efficiency and attention to detail when dealing with every and any issue.
Jacob · 25 September 2024
Agent replied · 22 November 2024
Dear jacob, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
★★★★★ 5/5
TrustpilotWhilst I would never recommend Marsh…
Whilst I would never recommend Marsh and Parsons to a peer I can say hand on heart that Victry is the exception - she solved a clerical issue that had been running for 10 months with the previous manager in 1 week. She is exceptional.
Harry · 28 March 2024
Agent replied · 17 June 2024
Dear Harry, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotElizabeth has been very helpful
Elizabeth has been very helpful, kept us informed, done what we have asked. If we have asked a question she does not know the answer to she has been honest and said she would find out and has come back to us with the answer promptly
Bridget · 4 March 2024
Agent replied · 17 June 2024
Dear Bridget, Thank you for taking the time to leave a 5* review. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
