Trusted Agent profile · London
★★★★★
1,002 reviews across 2 platforms
34-38 Turnham Green Terrace, London, W4 1QP
Marsh and Parsons's office in London, at 34-38 Turnham Green Terrace, is rated 4.3 out of 5 across 1,002 reviews on two platforms, including 199 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotNara at M&P is awesome
Nara is awesome. She was always really helpful and dealt with any queries promptly. She showed real professionalism and was very pleasant to deal with. Thanks Nara !
Dear Dan, Thank you for taking the time to leave a lovely review regarding Nara. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotWeronika Lajborek
Weronika Lajborek - In the absence of our tenancy manager Weronika dealt with my many queries calmly, swiftly and ultimately correctly. Unfortunately there had been an error in the apportionment of rent between tenancies however Weronika took the time to understand the situation, consult her accounting team and ultimately resolve the matter in a very short space of time. She also took the time to provide a full explanation via an email detailing the sums due back to myself from the tenancy crossover. I would rate my experience of dealing with Weronika very highly and I wish her well in her career.
Dear AM, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotDaniel has been excellent in our…
Daniel has been excellent in our transfer of tenancy process which was complex and all went smoothly. Thank you Daniel
Thank you for your kind comments regarding Daniel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
5/5
GoogleFantastic from start to finish. Made the whole process easy and a pleasure to work with. Carla went above and beyond with all my enquiries and questions. Would highly recommend!
Dear Michelle, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExcellent
Daniel was excellent helping to sort our situation in a short time-frame - easy to contact, always helpful and very efficient. Thanks for all your help!
Dear Lucy, Thank you for the 5* review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotMarsh & Parsons
Marsh & Parsons is a responsive estate agent in particular Abdullah Leghari has been an incredibly helpful Property Manager during my time at one of the properties he managed! I would recommend him!
Dear Abisola, Thank you for taking the time to leave such a great review, your comments are really appreciated. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotHow are this company still running?!
Terrible service! Tenants were given their full deposit back without permission from the landlord and before the flat was checked after their move. We have had to clear all the broken furniture they left, pay an electrician to rewire the flat after they tried to rewire it themselves(?!), replace broken door handles and sockets and it needed a deep clean as the place was so filthy! Marsh and Parson would be better saving the money they pay to advertise on the tube and using it to better their service for both landlords and tenants!
5/5
TrustpilotGreat and efficient staff
Great and efficient staff. Was easy and pleasant to work with.
Dear Akilla, Thank you for taking the time to leave a 5* review. Kind regards, Hayley
5/5
GoogleSammi helped me find my new home and was very professional and easy to work with, I highly recommend!
Dear Natalia, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
4/5
TrustpilotChange of Tenancy; Giles- Property Manager
Giles was a fantastic help in facilitating the change of tenancy. Providing consistent updates and pushing to get the contract drafted for the move in. Really appreciated.
Dear Dan, Thank you for leaving a 4* review. We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotOur experience with our tenancy manager…
Our experience with our tenancy manager Giles made everything so much easier. He is a fantastic communicator and has always been incredibly efficient during what can be quite a stressful period.
Dear Mary-Jean, Thank you for taking the time to leave a lovely review regarding Giles. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleBig fat thanks to Sabina and the team. I had such a pleasant and amazing experience finding my future sweet home.
Dear Mike Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotEduardo was super helpful and sent…
Eduardo was super helpful and sent through exactly what I needed in record time!
Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley
4/5
TrustpilotManagement Team were very professional
I had initially left a review regarding receiving unsolicited calls from a member of their team after stating multiple times that my partner and I would not be progressing with buying a home at this time.
Dear TL, Thank you for taking the time to leave a lovely updated review regarding a member of our management team. Kind regards, Lesley
5/5
TrustpilotViewings/flat letting
We are all aware that viewers/viewings is quite an uncomfortable experience from the current tenant who’s moving out.But Finley O'Sullivan Lettings Negotiator at Chelsea office made this experience enjoyable.He was truly exceptional, highly professional, patient, Kind and knows how to carry himself to the extend that I shared my direct contact details with him, letting him know he's welcome to reach out anytime should he need to acces the property.He also provided all the detailed information the prospective tenant needed which convinced her to rent the flat.
Dear Jas B, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotAbdullah has been very helpful when we…
Abdullah has been very helpful when we needed certain things fixed / get a set of extra keys. Great liaison between me and the landlord who is abroad.
Dear Ekaterina, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMarsh &Parsons Rental Personel.…
Marsh &Parsons rented out my property in North Kensington for me. The Property Manager, Victry Simbo was particcularly helpful and kind in sorting out final payments at the end of the Tenancy.
Dear Lorna, Thank you for your kind comments regarding the North Kensington team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotMr. Abdullah has been a God sent manager to me in terms of maintaining my property. There is no other way l could have been happy if it hadn't been for him. I couldn't thank him enough.
Mr. Abdullah has been a God sent person to me in the business. He helps me to oversee the ups and downs of it hook or crook. God bless him for this 🙏.
Dear Victor, We really appreciate you taking the time to leave such lovely comments about Abdullah. They will be so pleased to read your 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotMarsh and Parsons have done a stellar…
Marsh and Parsons have done a stellar job managing our rental property over many years. Phoebe has been attentive and efficient and handled all issues that have arisen.
Dear K Keenan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAbdullah Leghari has been extremely…
Abdullah Leghari has been extremely helpful and responsive, never failing to answer any questions in a timely manner. Thank you!
Dear Nawar, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotFantastic from start to finish, amazing property management servicing
From start to finish I've had a great experience with Marsh & Parsons and I'm sad I'm not going to be staying with them when I move property. The house viewing process was enjoyable, they understood what we were looking for in a property and found us the perfect place.The letting management has been fantastic, specifically Phoebe Negueroles who was our property manager for a while, she has always responded immediately and accommodated for all requests which were always actioned quickly.Finally they were understanding when it came to organising viewings while we were still in our property.I would recommend Marsh & Parsons to anyone as the best estate agent I've used in London.
Dear MS, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
2/5
TrustpilotTenancy experience
Whilst all the direct processes with Marsh and Parsons went fine, we ended up having a terrible experience with our landlady. Unfortunately, M&P didn’t offer us any support on this front and it really felt like they were totally on the landlady’s side, in the end they did what they could to get us out of the property. After speaking with others, it seems like it’s a known issue that our landlady could be extremely difficult. M&P really need to consider who they work with and ensure tenants safety and well-being is considered, and not just the opportunity to make more money.
Dear Anonymous, I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk I can look into this for further you. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotKyrsten was a gem
Kyrsten was a gem, really knowledgable and quick to reply. Thank you for helping us find a new flat!!!
Dear Emma, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat Property Manager!
Abdullah has been the best property manager I’ve had by far at Marsh & Parsons. He’s responsive, organized, and has a great attitude. M&P is lucky to have him as an employee!
Dear Kim, We really appreciate you taking the time to leave such lovely comments about Abdullah. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Lesley Alford, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Marsh and Parsons won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
