Marsh and Parsons London reviews

★★★★★ 5/5

Trustpilot

Great experience with support in managing administrative elements of the agreement and move

Edward was fantastic in responding to queries and requests once we had signed the tenancy agreement. He was always very thorough and efficient and we really appreciated his support during our move.

Harriet · 1 May 2024

★★★★★ 1/5

Trustpilot

Marsh & Parsons dreadful misrepresentation

Marsh and Parsons, Church Street, Kensington Church Street. Appalling and does nothing to enhance the reputation of estate agents.About the worst case of misrepresentation possible. I very recently asked M & P to market a property for me. I received a proposal for the property description to approve which seemed odd as it mentioned the place needed updating (just redecorated internally and externally, new carpets etc etc). I replied to the email, correcting the errors. No reply. Several days later I again asked if the changes had been made: a so called area manager emailed stating "the online details were being updated..and the these will appear online in a few hours" - clearly showing my email had been ignored and the property marketed without my knowledge or consent re the details.I asked to be emailed the link, when I opened it, the photographs were from years ago (no idea where from) - bearing no resemblance to the property currently - which would completely confuse a viewer - and the floor plan had major omissions and errors. All this was being advertised without my knowledge or consent. Rather than investigate and correct matters Parys Krobo (in this matter, a clearly over promoted area manager, which speaks volumes) took the property off the market, rather than correct matters and take responsibility for the mess). The most unprofessional and dodgy marketing of a property I have ever witnessed. Avoid this firm at all costs. Even their reply dodges their unprofessional methods.

Graham · 29 April 2024

★★★★★ 5/5

Trustpilot

Michael was very professional

Michael was very courteous and professional and immediately sorted our refund for us. Great service- very pleased!

Richard · 19 December 2025

★★★★★ 5/5

Google

Katie was very helpful in my search, always keeping me up to date and on top of any new properties that came up

Alex · 22 September 2024

★★★★★ 5/5

Google

Gosia has been great to work with. Has answered my queries promptly and really set a great standard. She is super personable and also very efficient in her communications and responses which I appreciated. Would recommend to any incoming renters!

R · 23 October 2023

★★★★★ 5/5

Google

I had a very good experience with Sammi! He was very helpful throughout the whole renting process and always responded quickly and answered all my questions:)

Franciszek · 5 October 2026

★★★★★ 5/5

Trustpilot

A very good experience with Marsh & Parsons Letting

William and Victry were very professional and helpful. We have enjoyed a very good relationship with Marsh & Parsons Letting Agents since 2014 and highly recommend the company and the employees!

Lucinda · 30 April 2024

★★★★★ 5/5

Trustpilot

Thank you Joanna Tsattalas

Thank you for the fast response to all my questions about my statement. Joanna Tsattalas was very clear and patient :)

Екатерина · 18 October 2024

★★★★★ 5/5

Trustpilot

Charlie has been excellent to work…

Charlie has been excellent to work with, great communication, really helpful with an issue with my tenancy. Highly recommend.

Pandora · 15 November 2024

★★★★★ 1/5

Trustpilot

An awful company to deal with

I'm lost for words after what we've experienced with these guys. They overcomplicate every communication and operate with zero integrity. Taking ownership of your legal obligations and operating within the terms of a contract is simple stuff for any business, I think M&P could be just as profitable selling books of excuses, they have them all! These guys make mistake after mistake, the communication internally and externally at this company is a shambles and they claim that the company systems and software is down regularly which quite conveniently means that they can't help you. To cut a long story short, M&P have lied to us, they ow us money, and they make it impossible for you to hold anybody responsible by having multiple people reply to emails in super long email chains, all giving conflicting information which I can't believe they can get away with. Out of principle I feel that legal action must be taken and others should be warned about the misconduct of this company. Either this office has no clue how to run a business and they've been incredibly lucky to get to this point or they're incredibly vindictive and take every opportunity to profit with zero consideration for the individuals they're hurting in the process.

Luke · 2 April 2024

★★★★★ 5/5

Google

We had an excellent experience with Marsh and Parsons. Sabina Macenauerova, was particularly helpful, especially with excellent communication throughout the whole process.

Simon · 16 March 2026

★★★★★ 5/5

Trustpilot

Weronika's Service

Weronika has been very prompt and quick with her service. We won't hesitate to say that she is a breath of fresh air to what we have experienced prior to her taking over.

Lee · 11 March 2024

★★★★★ 5/5

Trustpilot

Daniel Leung was great at resolving a…

Daniel Leung was great at resolving a query I had in a very short period of time. I was really impressed! Susanna, Landlord London

Susanna · 22 August 2024

★★★★★ 5/5

Trustpilot

Great Estate Agents for Landlords

Brilliant, friendly and prompt support for landlords. been dealing with Marsh and Parsons for years, always happy, recently dealt with Jasmin Popalzai, from Hammersmith branch, most kind and helpful instant service.

Zaid · 16 April 2024

★★★★★ 5/5

Google

I’ve had the chance to have an amazing and professional flat hunting experience with Sabina. She has such a warm welcoming personality and answered every single one of my questions when touring flats. She showed me great options and throughout my search understood where my priorities laid. I felt very happy with my decision. She and the team were an absolute pleasure to work with - even though it wasn’t easy to accommodate thank you for everything the marsh and parsons team did to help and support me through the process!

Viktor · 26 March 2024

★★★★★ 1/5

Trustpilot

If there were an award for the most…

If there were an award for the most appalling letting agent experience, Marsh & Parsons would be the undisputed champion. My journey with them, from the hopeful beginnings of securing a rental property to the disillusioned end, has been nothing short of a nightmare. This review serves as a stark warning to anyone considering engaging with Marsh & Parsons for their letting needs.From the outset, Marsh & Parsons demonstrated a level of incompetence and indifference that I had never encountered before. The property I was let was not only in a deplorable state upon move-in but also riddled with maintenance issues that were blatantly ignored by the letting agent. Despite repeated attempts to address these concerns through proper channels, my pleas for assistance and resolution were met with a combination of evasion, delay, and outright refusal to acknowledge the problems.The supposed "professional clean" boasted in the tenancy agreement was a myth. The property's condition on my arrival was appalling, with evidence of neglect and dirt that no professional cleaning service could possibly have signed off on. When I raised this with Marsh & Parsons, expecting a responsible letting agent to rectify the situation, their response was to shuffle the responsibility onto the landlord, absolving themselves of any duty of care to their tenant.But it doesn't stop there. Every attempt to engage with Marsh & Parsons on unresolved maintenance issues, from unsafe fixtures to left-behind belongings of previous tenants, was met with a staggering lack of accountability. Their customer service was non-existent, a facade masking an underlying disinterest in tenant welfare and satisfaction. The stark contrast between their advertised values and the reality of their service was not just disappointing; it was infuriating.The final straw came when they blatantly disregarded their obligations under the tenancy agreement, pushing all responsibility onto the landlord and leaving me to navigate a sea of issues alone. Their hands-off approach in situations requiring their intervention was not only unprofessional but also deeply unethical.In conclusion, my experience with Marsh & Parsons has been the worst letting agent ordeal imaginable. Their failure to uphold basic standards of service, accountability, and tenant care is alarming. I urge anyone considering using Marsh & Parsons for their rental needs to think twice. There are many agents out there who understand the meaning of customer service and responsibility, sadly, Marsh & Parsons is not one of them. My advice: steer clear and save yourself the trouble.

Shaun · 20 March 2024

★★★★★ 5/5

Google

Gosia is a go-go girl. She is proactive and on the ball. She carried out the smooth transition of tenancy. Well done. Ashwin.

ASHWINKUMAR · 23 August 2024

★★★★★ 5/5

Trustpilot

Rachel Patient and Ash Hutchings

Both Rachel Patient and Ash Hutchings were super helpful. Gave me all the answers I need in a timely manner. Both were super friendly and easy to work with.

Danielle · 9 May 2024

★★★★★ 5/5

Google

Katie was extremely helpful with our property search, very proactive and informative showing us a good range of properties

Poppy · 26 October 2024

★★★★★ 5/5

Google

Sabina was professional,ofered great knowledge and support into the process of selling and buying, advised on flat in Chiswick

Gabriela · 26 October 2024

★★★★★ 5/5

Trustpilot

Great service

Baran has been really attentive and helpful during all our tenancy changes. Great service, highly recommend

Carla · 6 December 2024

★★★★★ 5/5

Trustpilot

Trusted & professional property managament

Very prompt responses and our concern was resolved in merely a matter of hours. Phoebe has been great over the years and has assisted with various matters with the utmost professionalism and timely responses.

Lubna · 22 January 2024

★★★★★ 4/5

Trustpilot

A big thanks to Helen Moseley in…

A big thanks to Helen Moseley in Marsh&Parsons Askew Rd branch. She went above and beyond to help me with the sale of my flat in St Elmo Rd W12 - very good, nice, kept me informed and helped get the sale over the line 😊👏

LOUISE · 5 March 2023

★★★★★ 5/5

Trustpilot

Kyrsten was very helpful and attentive…

Kyrsten was very helpful and attentive with addressing any issues we have been having with our flat!

Kristina · 19 November 2024