Trusted Agent profile · London
★★★★★
999 reviews across 2 platforms
34-38 Turnham Green Terrace, London, W4 1QP
Marsh and Parsons's office in London, at 34-38 Turnham Green Terrace, is rated 4.3 out of 5 across 999 reviews on two platforms, including 199 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotJasmin Popalzai was very helpful in…
Jasmin Popalzai was very helpful in answering my questions and I appreciated her prompt response and proactively calling me back
Thank you for your lovely review regarding Jasmin and your recent experience with Marsh and Parsons. We wish you all the best. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotMarsh & Parsons helped me find a great…
Marsh & Parsons helped me find a great flat in Pimlico which I have lived in for 9 years. Their staff have been considerate and helpful in avoiding inconvenience when arranging viewings towards the end of my tenancy. The check out process was professional and my deposit was returned promptly. They have an excellent range of properties and I have no hesitation in recommending them.
Dear Phil, Thank you for leaving a wonderful 4* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotLong Term Letting and Management
We let our Flat on a long term basis with Marsh and Parsons. The letting process was easy, our questions were answered promptly and we felt like the advice we were given was very beneficial. We also use their management service as we are not based in London, they have dealt with all problems swiftly and professionally. You are given a single contact point (in our case Ellie H) who has always been quick to reply and take over any issues, making the whole process very hassle free.Would recommend M&P to anyone looking to let a property in London.
Dear Thomas, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGreat property management and follow up
Giles was great. He alerted us to the potential problem and provided options for a quick solution. Great communication and follow up.
Dear Christine, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotExcellent management service
I own two flats in West London and have always used Marsh & Parsons to rent them out for me and found the service to be excellent. However, after many years of dealing with the day to day tenants issues myself I decided to also engage Marsh & Parsons to take over the management. It has been the best decision. Phoebe now looks after both properties and is excellent in all ways. My emails are always dealt with immediately and the prompt communication between her and the tenants means any issues can be dealt with smoothly. I'm very pleased with the fantastic service she gives and would happily recommend.
Dear Jill, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Lesley Alford, Customer Relations Team
4/5
TrustpilotThe Managing Agent that looks after the…
The Managing Agent that looks after the letting of my property in Maida Vale on behalf of Marsh & Parsons is extremely efficient, competent and sensible. The only reason I have only given 4 stars is because his predecessors have not been anywhere near as reliable. I feel confident in leaving him to manage the tenants and the letting process, knowing he will bring things to my attention when required, but is proactive on matters that don’t need to involve. I feel kept up to date with letting regulations, and my tenants are kep t happy
Dear Perse, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotProperty manager
Phoebe has been our property manager for a few years and consistently does a good job for us.She is responsive to the tenants and our needs.She is also a good mediator.
Dear Nicola, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJordann has helped sort out issues I…
Jordann has helped sort out issues I was having with my rent and smoothed the process so I now get my income more quickly. Thank you Jordann
Dear Nicola, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford Customer Relations Team
5/5
TrustpilotWeronika Lajborek was very responsive…
Weronika Lajborek was very responsive and helpful in helping me deal with a utility company over past meter readings. 5 stars
Dear Richard, Thank you for taking the time to leave a wonderful 5* review. Weronika will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotGenuinely wish I could put 0 stars
Genuinely wish I could put 0 stars. Hands down the WORST real estate agents I’ve ever dealt with in my entire life. I would never ever rent or even look at anything to do with Marsh and Parsons. The worst part is it was not only 1-2 estate agents it was multiple over 2 years of non stop headaches and problems. All they care about is money. My house flooded as well as having the worst mice infestation you will ever see and rather than help me they tried to make me live in the flat even though it was deemed UNINHABITABLE. ALL the estate agents I dealt with at marsh and parsons (and there have been many) are void of conscience. They need to be shut down. Worst estate agents EVER. If you value your sanity and your value of life do not work with them.
Dear Zeina, I am very concerned to read your 1 star review. I am unable to locate you on our database. We would like to look into this matter further. If you could provide us with more information at customerrelations@marshandparsons.co.uk, I can look into this for you as we would like to make things right. Many thanks. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGreat job
Thanks to Lydia, Arati and Baran for doing a stellar job finding new tenants for our property and getting everything sorted with the minimum of hassle. A great team, responsive to issues and easy to deal with. Thank you.
5/5
TrustpilotTor is refreshingly proactive
Tor is refreshingly proactive and responsive - a rarity in this sector. Tor achieved a good and quick result with my tenant. Highly recommend.
Dear Freya, Thank you for taking the time to leave a wonderful 5* review. Tor will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotExcellent letting and management service
I’ve had my flat rented out for 18 months now and Marsh and Parsons not only worked hard to find me excellent tenants but Rasim in the Hammersmith office was a great point of contact for any issues that arose. He was always very efficient and completely professional and also forged a good relationship with my tenants which was a real asset. Would very much recommend.
5/5
TrustpilotI had a great experience with William @…
I had a great experience with William @ Marsh & Parsons. They are incredibly responsive and always got back to me very quickly, which made the whole process smooth and stress-free. The team is thorough and professional, paying attention to every detail and ensuring that nothing was overlooked. I highly recommend them for their efficiency and excellent customer service.
Dear Megan, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
5/5
TrustpilotAbdullah Great Mediation Skills
Abdullah was very good at mediating between the tenant and the landlord on some maintenance work and make sure everything was done in time and efficiently
Dear Daniele, Thank you for taking the time to leave a wonderful 5* review. Abdullah will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMy tenancy manager Victry was very…
My tenancy manager Victry was very helpful in sorting out my deposit return while closing my account. Highly recommend
Dear Nemat, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTor was superb
Tor was superb, answering all my queries quickly and negotiating the tenancy renewal with everyone concerned. He made it all very easy. Thank you
Dear Caroline, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotI found the service very efficient and…
I found the service very efficient and the staff particularly friendly, especially Daniel Leung, whom I found particularly helpful to me.
Dear Edward, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma, Customer Relations Team
5/5
GoogleThank you Katie for being so prompt to reply and so courteous. I look forward to finding my home with you.
Dear Spec, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotThe worst estate agents I have ever dealt with
As other posts say, estate agents are estate agents but my experience with Marsh and Parson has been awful. They will tell you barefaced lies to your face without even blinking an eye. They try and get you to spend money when you haven't even got a confirmed offer. When you want an update from them they go incommunicado on you - however they hunt you down like a dog when they want something from you. And lastly, they are plain rude when they don't hear want they want from you.
5/5
TrustpilotKisha has been really helpful and…
Kisha has been really helpful and efficient. I couldn’t have asked for a better service - thank you!
Dear Sophie, Thank you for taking the time to leave a wonderful 5* review. Kisha will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
GoogleExceptional service. Would highly recommend and Katie was most professional.
Dear Colin, Thank you for taking the time to leave a 5 star Google review. Kind regards, Lesley
5/5
TrustpilotAsh Hustings has been very helpful in…
Ash Hustings has been very helpful in answering all my queries.
Dear Sally, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotJasmin is a great help
Jasmin is great, she’s been very helpful. Quick replies and always helps me with whatever query I have.
Dear Rachel, Thank you so much for your 5* review regarding your experience with Jasmin and the team. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Marsh and Parsons won Trusted Agent in The Trusted Agent 2026 awards.
