Trusted Agent profile · London
★★★★★
890 reviews across 2 platforms
246 Old Brompton Road, London, SW5 0DE
Marsh and Parsons's office in London, at 246 Old Brompton Road, is rated 4.2 out of 5 across 890 reviews on two platforms, including 93 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSuch an efficient time working with
Such an efficient time working with Gurgeena Bhogal!!
Dear Molly, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotDaniel W was great
Daniel W was great at sorting out our contract!
5/5
TrustpilotVery helpful with whatever we need
Very helpful with whatever we need. and great response time!
Dear Steph, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotAbsolutely the worst agency on the…
Absolutely the worst agency on the market.Stay away. My friend was about to take an house with them but I warned her so she went to another agency.They have no respect.
Hi there, unfortunately we are unable to find details of a complaint of this nature on our system, but please do get in touch directly if you have anything you would like to discuss. Kind regards, Marsh & Parsons
5/5
TrustpilotThe Marsh and Parsons team were very…
The Marsh and Parsons team were very quick to send out engineers to review issues with a property we are renting.
5/5
TrustpilotBrilliant
Very efficient, informative and helpful!
Dear Marti, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotProfessional and Helpful
A strong estate agent who are proactive and professional.
Dear Phil, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotProactive and Professional
Proactive and Professional. Good follow through on requests.
Dear Mark, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotVery quick and prompt response from…
Very quick and prompt response from Aklima.
Dear Sandra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGood communication and replied swiftly…
Good communication and replied swiftly to email queries.
Dear Edward, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilotprompt and clear responses
prompt and clear responses, quick resolutions of problems, pro-activeness
Dear Petra, We really appreciate you taking the time to leave such lovely comments. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotWorst experience for renting
Worst experience for renting, asking for 6 months rent 3 months before moving in date, then asking to pay 2 months in advance for rent throughout the rest of tenancy, it was never agreed, it was added to the contract in small print only realised after.
5/5
TrustpilotGood responsive feedback
Matters resolved with common sense by Abdullah Leghari
Dear S Ayash, Thank you for your kind comments regarding Abdullah and your 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotProfessionality
Very quick and efficient
Dear Matteo, Thank you for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleViewed some flats to buy through the Earl's Court office, the agents were very helpful and professional. Would definitely recommend!
Hi Hannah, thank you so much for taking the time to leave us your positive review! We are delighted that you are happy with your experience and will be sure to pass on your feedback to the team in Earl's Court. All the best, M&P
5/5
TrustpilotGood service
Quick service, well organized and responsive,
Dear Christopher, Thank you for your wonderful 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotZhengxiong
Quick response and caring service!
Dear Zhengxiong, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotVery fast and efficient response
Very fast efficient response
5/5
TrustpilotPrompt and cheerful response from…
Prompt and cheerful response from Sabina Parla at a time of great stress - much appreciated!
1/5
TrustpilotThe worst Estate agents
The worst Estate agents. Not only they lie to their applicants making false promises on behalf of their landlords so they can secure a tenancy- they DO NOT run thorough checks on their applicants resulting in them introducing sub lettors!!!!! Just as long as they get their commission.
1/5
TrustpilotThey are so lazy,useless they took 3…
They are so lazy,useless they took 3 weeks to repair some minor maintaince issues,never updating,never an inspection to see if everything going well in the property
Hi there, we are unable to find your details or details of a complaint of this nature on our records. If you do have anything you would like to discuss, please feel free to get in touch directly. Kind regards, Marsh & Parsons
1/5
TrustpilotMarsh and Parsons sent me JUNK MAIL and…
Marsh and Parsons sent me JUNK MAIL and made me pay for it!! I received a letter stating I needed to pay the postage for an unidentified letter. I paid the amount and then received the letter to see that it’s solicitation for business! Are you joking me??!!
1/5
TrustpilotAVOID at all cost
Marsh and Parson used contractors that flooded my flat rendering it unusable. When I complained they said they ‘had no responsibility for third party contractors’ so I must take it up with the contractors - that they hired ! Read all the reviews on here and avoid this company at all costs.
1/5
TrustpilotShould not be allowed to operate
They hired a contractor to fix a leak who flooded my flat rendering it uninhabitable. When I complained they said they had ‘no liability for the actions of third party contractors’. I still can’t use my flat. It’s no wonder Marsh and Parsons have such a terrible reputation. Avoid at all costs.
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