Trusted Agent profile · London
★★★★★
890 reviews across 2 platforms
246 Old Brompton Road, London, SW5 0DE
Marsh and Parsons's office in London, at 246 Old Brompton Road, is rated 4.2 out of 5 across 890 reviews on two platforms, including 93 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotJust about the worst building managers…
Just about the worst building managers (Fulham Branch). They are managing a house we rent and they are a nightmare. inefficient, lazy , constantly on annual leave. We've been waiting (months!) for some important fixes to the house but M & P just can't get their act together. It has opened our eyes and we will never use them , not to manage any rental properties we have nor as agents when we want to buy anything. Utterly Useless.
5/5
GoogleExcellent service, professional and very responsive. Devin and James helped us find a buyer in less than a week. Would highly recommend
Dear Ines, It’s great to hear that you have had a brilliant experience with Marsh & Parsons. Reviews are very important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotVery responsive to our inquiries and…
Very responsive to our inquiries and proactively communicates with our landlord. M&P was very helpful during the search process.
Dear Austin, Thank you for taking the time to leave a lovely review. Kind regards, Lesley Alford, Customer Relations Team
4/5
TrustpilotMostly good
Mostly good. I would like some knowledge/services in new areas like heat pumps.
Dear G Lawson, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotSpoke with Charlie Caine about a broken…
Spoke with Charlie Caine about a broken dishwasher, he was very helpful and quick to resolve the issue
Dear Ben, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotFantastic experience working with Aniceto
Professional, knowledgeable and reliable real estate agent I would highly recommend.
Dear Vasso, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotExcellent service
Excellent service. Kept up to date at all times.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotCharles Caine has always been helpful…
Charles Caine has always been helpful throughout my tenancy and was very fair with the release of my bond.
Dear Tom, Thank you for taking the time to leave a lovely review regarding Charles. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotReally easy renting through Marsh &…
Really easy renting through Marsh & Parsons. Wonderful help throughout
Dear Callum, Thank you for leaving a 5 star Trustpilot review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat experience with Jordann Webb
Great communication from Jordann and the process to change over the lease was smooth!
Dear Lauren, Thank you for taking the time to leave a wonderful 5* review. Jordann will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVery straight forward to deal with and…
Very straight forward to deal with and responsive
Dear MB, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGiving the best response to the…
Giving the best response to the clients, especially to the urgent situations.
Dear Aaron, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotThis estate agent is the WORST!
This estate agent is the WORST!! Stay away from them!!!!The quality of tenants they sourced were terrible. They do not care and do any personal inspections. Property management is basically sending emails from an office. They do not care about your property at all. Terrible.
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
5/5
TrustpilotI have been with M&P for a year and a…
I have been with M&P for a year and a half. They are professional and minimal hassle for landlords.
Dear Nick, Thank you for taking the time to leave a wonderful 5 star Google review. The team will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotVictry Simbo replied quickly and…
Victry Simbo replied quickly and professionally to my request.
Dear Lester, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotM&P-Pimlico rental
Systematic managment of rent collection throughout lease tenor. Efficient refunds processing
Thank you for taking the time to leave a lovely review. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotWorst letting agency ever
Worst letting agency I have ever worked with. Took months to ever fix anything, always used contractors that would fight each other (including individual staff members) over who made what fault on what appliance years ago, always leading to us waiting with broken stuff. Terrible customer service.Avoid at all costs. Cannot more strongly advise against working with these people.
5/5
TrustpilotMarsh & Parsons has rented my property…
Marsh & Parsons has rented my property for the last two years. They are very professional and helpful. Charlotte from the Camden office is exceptional, she works with a great deal of care and has made the whole process stress free. I would highly recommend using Marsh & Parsons based on Charlotte’s professionalism.
5/5
TrustpilotGreat service
Quick, efficient, kind
Dear Eleanor, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThey've been very efficient and helpful…
They've been very efficient and helpful every time I've needed them. Would recommend.
Dear Kris, Thank you for leaving a wonderful 5* Google review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMy contact at M&P Abdullah Leghari
My contact at M&P Abdullah Leghari, is always responsive and available when issues around our rental property arise.
Dear Mr John Jenner, Thank you for your kind comments regarding Abdullah and your 5* review. We are grateful that you have taken the time to leave a review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotSpeed of response providing exactly…
Speed of response providing exactly what I needed
Dear Mrs Morgan, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotEfficient and professional.
I just stumbled across this page and am astounded at the bad reviews, I have been letting my property through Marsh & Parsons for over a decade, I find them to be efficient and professional.*Notting Hill branch
Hi Kero, thank you so much for taking the time to leave us your positive review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to the team in Notting Hill. All the best, M&P
5/5
TrustpilotSuper efficient management service for…
Super efficient management service for my rental flat from Cameron Moffett. Professional, quick and thorough.
Dear Bel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
