Trusted Agent profile · London
★★★★★
919 reviews across 2 platforms
246 Old Brompton Road, London, SW5 0DE
Marsh and Parsons's office in London, at 246 Old Brompton Road, is rated 4.2 out of 5 across 919 reviews on two platforms, including 123 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
3/5
TrustpilotEdward has always been effective with…
Edward has always been effective with us, however he didn’t give enough sense of urgency when communicating with the landlord
Dear Julian, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotCharles Caine at Marsh and Parsons…
Charles Caine at Marsh and Parsons has been great in managing my properties. He is attentive to the needs of the tenants, professional and incredibly capable.
Dear Ghanbari, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat service from Jasmin
Jasmin, our tenancy manager, was super responsive and helpful when I called up with a query. Very impressed!
Dear Melissa, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAklima handled my account very…
Aklima handled my account very efficiently and professionally.
Dear Tristan, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley
5/5
TrustpilotProfessional approach
Professional approach to dealing with a deposit return and overall, was actioned speedily
Dear Panos, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley
5/5
TrustpilotThank you Giles
I have been so impressed with the help received from Giles during a change of tenant at our rental. His communication has been faultless. Thank you very much!
Dear J Herbert, Thank you for taking the time to leave a wonderful 5* Google review. Giles will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotFriendly
Friendly, helpful and knowledgeable agents. Rebecca Wingett in particular has been very supportive, answers emails within minutes, always available on the phone and has kept my tenants very happy. Would recommend.
Dear BH, Thank you for your kind comments regarding Rebecca and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExcellent
I have had excellent dealings with the property manager, Phoebe, over the past year. She always communicates clearly, comes up with multiple options and resolves matters quickly. Excellent.
Dear Thomas, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotBrook Green Marsh and Parson office 2/10 would not go back
Spoke to a fella who was not only irritatingly negative, he was also speaking at me rather than aiding my search in finding a property. He was very patronising, rude and hard to speak to. I'd honestly rather walk on glass than speak to the tall guy with cauliflower ears again. Out of 10, I'd rate the service 2, I guess he told me not to look for properties which is advice in itself. The man didn't even ask further questions until I had to tell him I was looking to buy, only then did he take me half seriously but I didn't care for his help by then.Don't speak to that guy in the Brook Green office of Marsh and Parsons. At least the reception smiled at me I guess.
5/5
TrustpilotI’ve only just started working with…
I’ve only just started working with Giles but all great so far. Responsive and efficient.
Dear Stuart, Thank you for taking the time to leave a wonderful 5* review. Giles will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotArranging for repair/replacement of defective appliance
My property manager, Abdullah Langhri, liaised promptly between me and my tenant in order to arrange for the replacement of a defective washing machine effectively and with the minimum inconvenience.
Dear Carol, It’s great to hear that you have had a brilliant experience with Abdullah. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilot10/10 service!
Absolutely incredible service and made the tenancy process 100% smoother and seamless. I would absolutely recommend dealing with Rebecca Wingett, she was incredibly professional, intelligent and all round a joy.
Dear Lucy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotMany thanks for helping to follow up…
Many thanks for helping to follow up with contractors to get quotes when I've struggled to get a response from them - your help and professionalism is very much appreciated.
Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotI would agree with the critical reviews…
I would agree with the critical reviews here. We rented out our house through Marsh&Parsons and they were very mixed. They had some good people but generally they gave the impression that property management was the poor and sloppy relation to the sales business. So they were aggressive at securing tenants but were sub-par at managing the property. Three examples - when they had someone repaint the kitchen ceiling the colours didn't properly match so we had to repaint it; tenants had a dog which was against the lease but the property condition survey didn't pick up on this despite scratch marks on the furniture; we were forwarded a two year unpaid invoice from the Council without apology or explanation two years after we parted this company. Do not use this agency - they will leave you feeling cheated and angry and life's too short for that.
1/5
TrustpilotThey are terrible
They are terrible. No respect to the tenants at all. After we gave notice, they were bringing potential tenants all the time. They did not stick to the 24h notice and would call us all the time to arrange more viewings. They did not even know basic stuff of the apartment so they would bring potential tenants who were interented in different properties (e.g. different no of bedrooms!). They even gave keys to somebody who came in our flat for an inspection without us having given any consent!!! Stay away from those scammers...
5/5
TrustpilotExcellent support
Timely responses, efficient and helpful at all times.
Dear Tracy, Thank you for leaving a wonderful 5* review. Kind regards, Lesley
5/5
TrustpilotSupport to find and end tenancy
The agency was supporting and helpful during the whole 3 years of tenancy
Dear Marsida, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDerbhla has always been extremely quick…
Derbhla has always been extremely quick with a queries or issues - would definitely recommend Marsh and Parsons! Luke P
Dear Luke, Thank you for taking the time to leave a lovely review regarding Derbhla. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat experience
Great experience and advice from Guy discussing property in Fulham! Really knowledgeable and eager to help with the process. Thank you
Dear Zara, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
5/5
GoogleGreat experience! Thank you to Harriet for putting so much time and effort into helping me.
5/5
TrustpilotWe just had a viewing with Mohammed in…
We just had a viewing with Mohammed in marsh and parsons in the Willesden branch.
5/5
TrustpilotExpert and Timely response
Laila responded to all my queries in a timely manner and even called to follow up to ensure all my queries were answered.
Dear Lucrezia, Thank you for taking the time to leave a lovely review regarding Laila. Kind regards, Lesley, Customer Relations Team
5/5
Trustpilotprompt and courteous…
I have always had prompt and courteous service from the staff at Marsh & Patsons. I have used this agent for years as they have proven trustworthy.
Dear Jo, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExcellent customer service
Quick, efficient, pleasant and effective
Thank you for leaving a wonderful 5* review. Kind regards, Lesley
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