Marsh and Parsons London reviews

★★★★★ 1/5

Trustpilot

Be warned, think twice about using this company. Do your research.

I honestly don't know how this company is still in business. I have rented my property with them for the last year. Their fees are extortionate. Their only interest is in making money. Never having rented before they conned me in to a three year contract. I was told that I would have a get out clause after a year but did not realise that this should have been stated in the contract. The tenants never pay the rent on time and Marsh and Parsons offer an appalling service with very poor communication. They do not do what they say they will. You pay the money upfront so there is no incentive for them to give you a good service. I would not recommend them to anyone.

Jessica · 6 October 2022

★★★★★ 5/5

Trustpilot

Marsh and Parsons - change of tenancy

Marsh and Parsons made our change of tenancy so smooth and easy with really quick and effective communication from the Tenancy Manager, Daniel! Thank you

Cheski · 31 May 2024

★★★★★ 5/5

Trustpilot

Tor Ziegler The renewals Team…

Tor Ziegler The renewals Team manager(Marsh & Parsons) has dealt with the renewal of the tenancy very efficiently with the minimum of fussI cannot praise him more

Mr · 17 April 2024

★★★★★ 1/5

Trustpilot

Awful and unlawful

Current tenant of Marsh and Parsons. Dealings with the Brooke Green Agents. I have spent years being a Lettings & Property Manager myself and I have never witnessed such awful customer service...From the offbeat - pushy. Put us into a 3-year contract. Made us pay the deposit and rent before we passed our references. Our move-in date got pushed back and I had to fight to change the start date of the contract we had already signed to the new move-in date. And then once we had already moved into the property, we were told we hadn't passed a 'secondary reference' required by the building management so we actually shouldn't have been given keys. Moved in and there was a broken window which they didn't fix for well over a week. Numerous maintenance issues which still have had no reasonable resolve over a year later. They have now put the flat on the market for sale without informing us (I had to see it on Rightmove) - and their Sales department clearly didn't inform the Lettings/Property Management department or tell the landlord that he would need to be looking for buy-to-let buyer as it is currently being sold as empty... huh. Just complete lack of communication or care. I feel sorry for this landlord, no wonder they want to sell this flat.

Lily · 2 September 2022

★★★★★ 1/5

Trustpilot

Dishonest or Incompetent

This organisation should not be in business. My daughter left a tenancy and they are still trying to get us to pay rent after the event. Trying to get it sorted is a nightmare as they have no central customer service team or escalation process. I know it's hard to find a property but using this bunch of cowboys will only cause stress in the long run. They are still after many months trying to get money from me and completely unable to get a person from their management to talk to

Alastair · 30 August 2022

★★★★★ 5/5

Trustpilot

Helpful

Cameron Moffett has always responded really quickly and been extremely helpful with any problem that we’ve had. Great to work with and would highly recommend!

Eleanor · 15 May 2024

★★★★★ 1/5

Trustpilot

The majority of reviews are bad here…

The majority of reviews are bad here and I understand why. I have rented a property for nearly 2 years from them. The service is atrocious. Very unhelpful and unsupportive. They conned me into a 2 year lease and then when I explained I had been in hospital and wanted to end my tenancy early they couldn't have cared less. Now I have rats in my property and surprise surprise they're not interested. All they care about is making money and they have shown no humanity. It's a disgrace and the company should be ashamed of itself. I will never rent from them again.

Laurence · 26 August 2022

★★★★★ 5/5

Trustpilot

Organized, honest and fast!

I have moved 5 times in 5 years in London. From all my experiences Marsh & Parsons have been the greatest by far! Organized, honest and fast! Would definitely recommend it :)

Mi · 21 December 2023

★★★★★ 5/5

Trustpilot

Marsh & Parsons have been renting and…

Marsh & Parsons have been renting and managing 3 flats for me in Maidavale for 7 yrs now, and have been easy to deal with and the flats have been continuously rented. I would definitely recommend.

Barnabas · 14 September 2023

★★★★★ 5/5

Trustpilot

review 2023

Abdullah Leghari (Marsh & Parsons Estate Agents) has generally provided a great service, kept me informed me of any issues and always responded promptly with any questions I have. I wouldn't hesitate to recommend them.

Tim · 3 October 2023

★★★★★ 5/5

Trustpilot

Dear Kisha and Edward are very helpful

Dear Kisha and Edward are very helpful, always sending emails promptly to provide assistance! Thank you all very much!Kind regards Xiuxiu

Xiuxiu · 19 July 2024

★★★★★ 5/5

Trustpilot

1 year of great service

Marsh and Parsons took on the management of the property almost 1 year ago. Abdullah Legari from M&P has been excellent in dealing with and resolving issues. I particularly appreciate the clear and regular communication.

SL · 2 October 2023

★★★★★ 5/5

Trustpilot

Great Customer Experience

Found Marsh & Parsons to be very responsive in dealing with all aspects of the tenancy covering the collection of the rent to arranging ancillary services such as inventories etc.

Heather · 25 January 2024

★★★★★ 5/5

Trustpilot

Hard working team with best customer…

Hard working team with best customer experience . Thank you to the Kensington branch for selling my flat . Particularly to Hazel and Parys for your outstanding professionalism.

Inaam · 5 March 2024

★★★★★ 4/5

Trustpilot

Over the last year

Over the last year, Abdullah Leghari has always been great at communicating with me and keeping me in the loop on all aspects with regard to my property. I would not hesitate in recommending him.

Emily · 27 September 2023

★★★★★ 5/5

Trustpilot

Alex in relocations made finding a new…

Alex in relocations made finding a new property very easy, I found his knowledge of London to be fantastic and have recommended his services to everyone

Gema · 9 April 2024

★★★★★ 1/5

Trustpilot

A V O I D

Stress and unwanted worry, AVOID.Worse agency I've every rented with. If you've got anything important to sort with them my advice would be give them 3 months to deal with it, and expect false accusations and unwanted stress. Every agent we've had who have 'managed' our property have been appalling, they drop out halfway through dealing with your request and then you're back to square one. Had 2 tenancy swaps and both have taken 3+ months to complete.It's easy to say avoid, but if there's a chance you can I would suggest it. I hope I never have to deal with Marsh and Parsons again.

Hugo · 13 July 2022

★★★★★ 5/5

Trustpilot

Jasmin Popalzai - great service

Jasmin Popalzai has helped with any queries very quickly and dealt well with all parties involved.

William · 27 September 2024

★★★★★ 5/5

Trustpilot

the response from the agent was quick…

the response from the agent was quick and he dealt with our query professionally

Omar · 21 October 2024

★★★★★ 2/5

Trustpilot

Forcing to sign a 3 year lease with no break clause

Me and my partner were looking for a flat, and found some really great ones with Marsh and Parsons. However, we were consistently told that the landlords wanted a 3 year lease, and completely disregarded a break clause to be put in the contract. Having read other reviews of horror stories of this exact situation of tenants being unable to get out of their lease due to this, we decided to avoid them. Thought I'd post a review saying to be wary of the 3 year tenancy! A break clause should be absolutely required and is not a luxury to ask for.

Maria · 17 June 2022

★★★★★ 5/5

Trustpilot

Excellent service in Streatham

We've just completed on the sale of our flat in Streatham with Marsh & Parsons as the agents. Other agents completely inflated/exaggerated what they thought we could achieve. It was instantly clear that Charlie had excellent knowledge of the area and current market and he was honest in managing our expectations. In the end, our sale price was bang on what he originally thought we would achieve. It was great working with him, and Negin as the sale negotiator. We had lots of issues with solicitors and the searches, and Negin worked tirelessly, following up with them and ensuring that we reached completion. We would have had serious delays if it wasn't for her diligence, and we are extremely grateful.

Danielle · 16 June 2022

★★★★★ 5/5

Trustpilot

Great sales team

We bought our first home in brixton, most of our communication was with Sarah who was absolutely amazing. She really went above and beyond anything we expected including staying in touch when she was on holiday. Also had some communication with the brixton manager who was also lovely. Really happy with the Marsh& Parsons sales team.

Shlomit · 9 February 2021

★★★★★ 5/5

Trustpilot

Marsh & Parsons is my best agency.

Marsh & Parsons is my best agency.They are always there when I need to to contact and re-acted without any delay. 👍

JONGHA · 5 June 2024

★★★★★ 5/5

Trustpilot

Change in property manager

Change in property manager. Cameron M. made the difference. Albeit, the starting point was low, Cameron managed to bring it back on par and beyond my expectations. Thank you!

Carlo · 17 January 2024