Trusted Agent profile · London
★★★★★
921 reviews across 2 platforms
246 Old Brompton Road, London, SW5 0DE
Marsh and Parsons's office in London, at 246 Old Brompton Road, is rated 4.2 out of 5 across 921 reviews on two platforms, including 123 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI bought and sold the same flat with Marsh & Parsons. The team have excellent local knowledge and great leverage of all nearby offices' buyer networks. Importantly, Lee Ward was extremely helpful throughout the process (including the purchase of the next property), and conducted very good negotiation with the buyer during the last mile. A very good outcome overall.
4/5
GoogleIan was the best agent we've ever dealt with (my father-in-law has also used him). He was in touch over a couple of years, without ever being pushy, whilst we used other agents with little success. Once we used them, they delivered on what they said and we have no complaints, whatsoever. Would thoroughly recommend Ian and his team.
1/5
GoogleCompletely misled by Marsh and Parsons in relation to the property we just rented and sadly there has been no acknowledgement of this despite multiple follow ups. We were told we would be given keys to the garden square on the day we would move in. We asked several times to confirm before agreeing to take the flat on rent and were repeatedly told we would get the keys on the day we would move in. We are now told we are not automatically eligible after we have moved in, we have to pay an extra fee and don’t know if and when we may get the keys. Incredibly unethical management of the entire situation.
5/5
Google' Service above and beyond ' Can I comment on the superb service from Hannah and James from the Earls Court office, both went above and beyond to complete on my daughters sale. Hannah for dealing for weeks with a somewhat difficult vendor, advising, guiding and negotiating with a vendor who was struggling and her husband who lived abroad. James for taking documents home at the weekend for collection by the buyer for urgent delivery to solicitors in Yorkshire to allow the sale to complete. Even when completion took place both were on hand to assist and support the buyer when the vendor took an unacceptable time to vacant the property. I commend both to anyone considering using Marsh and Parsons. To you both, thank you and best wishes Pete
5/5
TrustpilotGreat service from Daniel
Daniel Leung provided great service to make a complicated change of occupancy process as smooth as possible. He was always available to answer questions and aided communication between all parties.
Dear Tash, Thank you for taking the time to leave a wonderful 5* review. Daniel will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotPositive experience
We’ve rented via Marsh and Parsons for 5+ years and had a very positive experience. Generally they’re fast to respond to any issues and the property manager Charlie we’ve worked with has always been polite, professional and responsive.
Dear Rebecca, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotExtremely poor and negligent handling…
Extremely poor and negligent handling of our tenancy by Marsh & Parsons.
5/5
TrustpilotGreat service
Had brilliant service from both M&P Kennington and M&P Brixton when looking for our first property. Very professional and helpful.
Dear Susanne, Thank you for leaving a review for our Kennington and Brixton office. Kind regards, Lesley
5/5
TrustpilotVery good experience with the agency
Very good experience with the agency. They are responsive, they try to deal with processes quickly and they are very friendly. Nara helped me with the contract and she was always available when I had questions.
Dear Olga, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotThe head office DO NOT CARE about customers.
The head office is not responsive and they just don't care, the service is average and the head office does not respond to customers' complaints.The young agents are let down and not supported by the head office. I could write a full-page, however, I will not waste any more valuable time, other than say stay away from the agency. HEAD OFFICE DO NOT RESPOND. STAY AWAY FROM THE AGENCY.
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
5/5
TrustpilotI had a great experience working with…
I had a great experience working with them. They were fast, respectful, and kept clear communication throughout the process, making everything smooth and efficient. Highly recommend!
Dear Mahtab, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
GoogleI have worked with Ian and his team since the office opened and throughout this time I have found them to be friendly, efficient, and intelligent with their advice to clients, as well as being open and honest with buyers, all of which has been very helpful in facilitating the numerous successful transactions we have worked on together.
5/5
TrustpilotA very prompt and very efficient…
A very prompt and very efficient response by Victry. It is 5.40pm on a friday and she still managed to get me the documents I needed sent over in 5 mins!Thank you😀
Dear KV P, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
1/5
Trustpilotavoid this agent you cant trust on…
avoid this agent you cant trust on thier word at all rented a flat from them paid them in full next day they said they rented to some one else and still have not rec the refund after 10 days
Dear Medhi, I am sorry to read your 1* review. Thank you for getting in touch to provide more information so that we could locate you on our system. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleI have used M & P to market and let my flat near Earl's Court over the years. I have found them professional, friendly and efficient and always prefer to let through them over other agencies.
Dear Patricia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley, Customer Relations Team.
1/5
TrustpilotTry to avoid using M&P letting
I would try to avoid using M&P letting team if you are able to. Some of the team members were unpleasant and disingenuous in their approach.
Dear Ian, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAsh in tenancy was great
Ash in tenancy was great. I had an issue with rent payment and they resolved it super efficiently, quickly and professionally despite it being a Friday afternoon!
Dear Georgina, Thank you for taking the time to leave a wonderful 5* review. Ash will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI have been assisted by Ellie in my…
I have been assisted by Ellie in my renewal contract with my landlord and everything went as expected achieving a great deal for my rent.I highly recommend her.
Dear Gaston, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotPositive action …
I was delighted that Victry spotted a short fall on my account, proactively checked to see if that was expected and then, as it wasn’t, resolved it quickly.
Dear Penny, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTake with care
I have to admit "Ellie Hodkinson" was amazing , so helpful , she handled it so well , she did an amazing job and I'm very happy with that .
Dear Franck, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotThank you Eryk
Eryk has dealt with the tenancy renewal for my rental property and made it a very easy and straightforward process. Very happy with the final terms so would certainly reccomend!
Dear Ali, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
5/5
GoogleAnnabel and the team found our next tenant at a record price and with a super smooth service. Made everything so so easy and will definitely stick with M&P!!!
5/5
TrustpilotRental Statement
Needed some rental income statements, got in touch with Jasmin Popalzai at marsh & Parsons.Jasmin reassured me it was not a problem and promptly email what i needed
Dear Mark, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotAbdullah Leghari
My Property Manager, Abdullah Leghari, has been helpful and responsive in resolving a problem regarding the defective washing machine at 294 Cedars Road and liaising with our tenants concerning other repairs that have been carried out by my own contractor.
Dear Carol, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley Alford, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
