Marsh and Parsons London reviews

★★★★★ 5/5

Trustpilot

Marylebone Property Managers

Abdullah Leghari, one of M&P's many good property managers, has been looking after my rental flat in Marylebone for a few months now. He has shown himself to be attentive and prompt, and to have a friendly disposition. I can easily recommend him - and of course M&P too, who have been helping me for years.

CGH · 21 February 2024

★★★★★ 5/5

Google

Khaled was super helpful and friendly on the phone in advising me on finding a property in London!

Natasha · 21 June 2023

★★★★★ 5/5

Trustpilot

Trust worthy estate agents

Marsh and Pearson have been managing my property and have so very well: they have all their processes fully button up, from searching for new tenants, moving in, on-going rent collection etc.In particular, I appreciate the contribution of my account manager, Ellie​​​​ Hodkinson, who has always been proactive and responsive in dealing with everyday issues. Would really recommend working with her!

Raj · 13 October 2023

★★★★★ 5/5

Trustpilot

Derbhla is highly experienced

Derbhla is highly experienced, organised and helpful - and does everything with good humour.

PMC · 18 September 2023

★★★★★ 1/5

Trustpilot

Property Management Failure

We used Marsh and Parsons last year to manage our property in Kilburn, North West London. Never again. From the very start it was nothing but stress for us and gross incompetence from them. The list of failures is far too long to go into detail here but needless to say we would never recommend anyone using them. We now manage our property ourselves and it is so much easier and cheaper.Your stock reply to this review sums up the attitude of Marsh and Parsons. For you to state that I didn’t give enough detail to find my records is ridiculous. How many flats in Kilburn did you manage last year that were owned by someone called Nadia? We also wrote a lengthy email after our tenant vacated the property with some of our grievances which were never properly addressed. We regret not taking it further at the time and going to the ombudsman because the stress was just too much. In hindsight we should have done. My advice to anyone reading this is NEVER use Marsh and Parsons to manage your property.

Nadia · 22 October 2021

★★★★★ 5/5

Trustpilot

Bhavini was very helpful and…

Bhavini was very helpful and professional!

Lara · 13 March 2024

★★★★★ 1/5

Trustpilot

Bullying attitude

I get that they're trying to please the landlord and they're working for them. BUT they also need to be polite to the tenants as well. An agent just called me and mentioned that I wasted his time and not call him again because he didn't like my offer.It was a good thing that this happened as we needed to filter things a bit - definitely blacklisted for life.Post response edit: 1. I understand that this is your canned response but I don't know why you feel the need to find me on your records 2. We have nothing to discuss.

Michael · 10 October 2021

★★★★★ 5/5

Trustpilot

Tom & Jack (Clapham Old Town officeh…

Tom & Jack (Clapham Old Town officeh provided me with an exemplary service whilst selling my flat. They found a fantastic buyer and managed the process well. Just over 2 months from offer to completion. Great job!

James · 23 December 2024

★★★★★ 5/5

Trustpilot

Quick feedback

I asked the relationship b/w the extention of my rent and the renewal of my working visa in UK.Responsible person in Marsh and Parsons Estate Agent quickly checked and kindly gave me immediate feedback, which made me quite feel easy.Thus, quite supportive and diligent behavior is so appreciated.

Tada · 25 June 2024

★★★★★ 1/5

Trustpilot

As a neighbour to tenants from marsh…

As a neighbour to tenants from marsh and parsons, they have made my life a hell, choosing noisy tenants again and again for years, it's the same every year even with different tenants. They don't do anything about it other than ' warnings' which have no real weight. They day they can't do anything about it, so I'm expected to call the council/police all the time. Once a few months ago was so bad that someone 6-7 doors from them came to complain as well as someone from across the road. Police have been called also in the past. I had to call the council last night to witness the noise due to a 1am party, and luckily they saw it. I'll probably have to move house because of this badly run property.Maybe I need to try a formal complaint.

Oliver · 27 August 2021

★★★★★ 5/5

Trustpilot

Weronika was very helpful and efficient.

Jenny · 22 February 2024

★★★★★ 1/5

Trustpilot

Avoid Marsh & Parsons

Already agreed offer was followed by higher amounts in tenancy contract/ Tenancy Agreement, different contract clauses, also increased deposit. After complaint they retained also part of initial deposit. You have options to complain to Property Ombudsman and to local council for a dishonest and unfair trading behavior OR AVOID Marsh & Parsons from the very beginning.Update: It is weird that Imperial College promote this cheating company with direct emails to students. I understand someone take some money to promote. Ms Alice Gast knows ? TheGuardian this could be an article !

George · 2 August 2021

★★★★★ 1/5

Trustpilot

Marsh and Parson Barnes terrible agents…

Marsh and Parson Barnes terrible agents worst ever experience never again. I found a flat from them and then we did all the legal and paper works, we paid our deposit and the next day she call me saying that the landlord back out, so I ask her to refund the money she told me it will take 5 working days I said ok. She offer me another (not even online) same we we're about to start the paper works because the landlord accept our offer, she call me again saying the the flat happens to be the landlord has a outstanding legal matters to be dealt before it cannot be rented. So this is 1 week past already since they told me it will take 5 working days for the refund, I ask her where is my refund she said its been process today, I was surprise what happen to the last 7 days? I let it go counted for another 5 working days call them and then she and her manager telling in couple of days, I told them I will take it further if they refund my money the next day and funny because they still have guts to offer me another flat which out of our budget, I kept thinking maybe they don't want to refund my money and keep it to them? and also they never answer my emails they only call. I cannot put an offer to other agents because they dont refund my money. It took me two weeks to refund my money with thousands of emails from me (never answered) and lots of calls (from them). I was about to call the police, I already went to citizen advice website to report but never get answer. I was about to call the police the next day finally they paid after two weeks. I was just afraid because we have 1 year old child and not enough time to look for a place to move in.*note I don't mention the agent and her mangers name because I dont want them to loose their job I just want them to learn and respect, put their feet on their clients shoes. Saying sorry wont work if you dont do your job properly. Specially if its about money because all of us working hard to earn it.

Tuni · 16 July 2021

★★★★★ 5/5

Trustpilot

Ava was very responsive and helpful and…

Ava was very responsive and helpful and got documentation to me very quickly

Andrea · 24 March 2025

★★★★★ 5/5

Trustpilot

Marsh & Parsons is a fantastic estate…

Marsh & Parsons is a fantastic estate agency with a team of knowledgeable and professional agents. They have helped me find the perfect property and made the process as smooth and stress-free as possible. Their attention to detail and willingness to go above and beyond to meet my needs was truly impressive. I would highly recommend them to anyone looking to buy or rent a property in London.

Steve · 26 January 2023

★★★★★ 4/5

Trustpilot

Request to correct Landlord Statement.

Ms Stanislava​​​​ Sebest responded to my email request promptly. I replied with further explanations. She double-checked with her Accounts team the info I gave her. She then acted upon her findings and communicated with me the outcome of her action. The matter was resolved within the ~hour. Well done.

Abdelatif · 15 May 2024

★★★★★ 5/5

Trustpilot

Communication with tenant

Having continuous complicated issues with the tenant Phoebe has managed the communication between us and the tenant with caution and care. Striving to solve the issues raised by the tenant as soon as possible, and keeping us informed.

Nadine · 15 November 2024

★★★★★ 1/5

Trustpilot

Here we go again

Here we go again. M&P continues to solicit a block of flats for sales when every flat is owned by one landlord.For 5 years I have responded to their letters explaining the same thing. It would be mildly amusing if it weren’t so easy to get this information and so wasteful to continue annoying the tenants.

Kathy · 16 December 2023

★★★★★ 1/5

Trustpilot

Marsh & Parsons Balham - Steer Clear!!

It's always important to re-read contracts, clauses and requirements. We requested M&P to add a break clause to our 3 year contract, they said they'd discuss it to the landlord. They came back to us saying congrats, agreed, rent X, term X, but failed to mention the break clause. We assumed all was agreed. Signed, but now trapped in a 3 year lease. Whether it was underhand negotiating tactics, or just incompetence that they left it out (on both ours and their side), but we are stuck and M&P refuse to help. I won't deal with them again. They aren't trust worthy, and do not have your interests at heart.

Shane · 5 May 2021

★★★★★ 5/5

Trustpilot

Excellent Property Management

They have been managing our property since we moved in, in September, and so far we haven't had many issues with the property. However, whenever we have had concerns or issues, Marsh and Parsons and our property manager have been very quick to respond and to get the issue resolved.

Lucy · 11 April 2024

★★★★★ 5/5

Trustpilot

Good support on a complicated house purchase

The agents involved in our purchase of a property in London were great. It was a complicated deal that involved a lot of patience. They managed the difficult vendor very well.

Customer · 18 June 2021

★★★★★ 1/5

Trustpilot

Feels like I ve been Robbed with no prior warning....

Do not use Marsh Parsons if you want to be lied to and treated less than a human being. It’s been three months and I still have not got ANY deposits back or any confirmation as to when. They did not return my numerous calls and only replied to my emails after 2 months. Then they threatened and made allegations that I broke the contract and even lied that they have no recollection of the written confirmation. In my view - this is stealing of my deposit monies. They say they have no contractual relationship with me which is awful surely if you are the managing agent you would have integrity and treat your customers at least with some level of decency. I will have no choice but to report them to the property ombudsman to have the agency fully investigated and seek readdress.

Christine · 20 March 2021

★★★★★ 5/5

Google

We had the privilege of working with Harriet Loe from their Earl’s Court office. She was focused, clever, helpful and always accessible. She knew what we wanted and without wasting any ttime she got the one for us. I recommend working with her if you’re looking for your future loving home. ✌️

VProduce · 21 February 2024

★★★★★ 1/5

Trustpilot

WORST Customer service ever

A friend and I recently viewed a flat in Kensington Olympia. The flat looked really nice and we were excited to move forward with the application. However, the agent became really pushy. We wanted a standard 1 year contract with a 6 months breaking clause (like other agencies offer, or even direct landlords). But the agent made it same as she and the landlord were doing us a favour by offering a 3 year contract with a 16 months breaking clause. (???)We didn't want this because all the furniture would have been replaced by the landlord. So basically she wanted us to sign for a 3 years contract for a place with furniture we have never seen before.We made a list of the furniture we would require and she made it seem like we were asking for too much and started to be rude towards us.Also, she contacted us during business hours and if we didn't reply for 40 minutes she would text us again asking for updates. We work, we are in meetings and we have things to do. But that didn't stop her, she kept texting and pushing us. After noticing all these red flags, we withdrew our offer form. I recommend that you stay away from Marsh and Parsons. They make it seem as they are doing you a favour by forcing you to sign a 3 years contract, but remember that you are the ones committing to spend your money. So you are making a favour to them, hence they should be way nicer to potential tenants.

Gonzalo · 27 February 2021