Marsh and Parsons London reviews

★★★★★ 5/5

Trustpilot

In the past there has been sometimes a…

In the past there has been sometimes a lack of response but Sabina Parla has been very helpful and quick to respond with any and all my queries! Has made a huge difference.

Chris · 5 November 2024

★★★★★ 5/5

Trustpilot

I have used property management for…

I have used property management for over 15 years. My present property manager, Abdullah Leghari, ticks all the boxes required of a property manager. He responds promptly to my emails communicating clearly and dealing effectively with queries. He gives helpful advice and displays sound negotiation skills. He keeps me informed in a timely manner on maintenance work and progress of. I can highly recommend him as a property manager.

Claire · 19 October 2023

★★★★★ 5/5

Trustpilot

Abdullah is a fantastic property…

Abdullah is a fantastic property manager - efficient and helpful.

Tim · 6 June 2024

★★★★★ 1/5

Trustpilot

Stay away

There is not even 1 positive thing I could say about this agency.

Lemmon · 9 April 2024

★★★★★ 5/5

Trustpilot

Victry is very efficient

Victry is very efficient, open and helpful tenancy manager, which is much appreciated. Would recommend!

Edel · 28 February 2024

★★★★★ 5/5

Trustpilot

Abdullah has been very helpful

Abdullah has been very helpful, has very good knowledge of all aspects of rentals. He is polite and good with communications.

Nilam · 13 October 2023

★★★★★ 5/5

Trustpilot

Phoebe is prompt with her responses and…

Phoebe is prompt with her responses and helps us with our day-to-day needs in our rental property!

Jess · 9 January 2024

★★★★★ 5/5

Trustpilot

Divine Derbhla at Marsh & Parsons Fulham

Derbhla at Marsh & Parsons has looked after my Flat (and me) perfectly for over 3 years now. She has had to guide me through a complicated tenancy situation and always got it right. The same goes for complicated compliance regulations too. I never have to worry about things knowing she’s in charge and the team that surrounds her when needed are quick to help to.

Sophie · 12 December 2023

★★★★★ 5/5

Trustpilot

Thank you Nara for your efficient…

Thank you Nara for your efficient support!

Francesca · 17 July 2024

★★★★★ 1/5

Trustpilot

Professionally dishonest con-artists

Absolutely appalled with the way my disabled mother has been treated by your lettings agents - after hearing convincing lies about the property she was due to move into, and having to go through an absolute ton of hoops and processes to finally finish tenant checks (amazing how you do all of these tenant checks, but YOU are the ones that should have to do these to prove YOU aren't lying!) she gets told a DAY before moving into an unfurnished property that the old tenant's furniture still hasn't gone yet. She had arranged removal vans to move her furniture in. She is never able to properly get hold of an agent, and when she does, now she's signed the contract, their attitude unsurprisingly changes from nice to smug and unhelpful. The fire alarms are broken as well in the property and this will be reported to the local council. You have the cheek to take £20k of my mum's money two months in advance and treat her like this. I had to console her as she was crying for most of a day due to the stress this caused. You disgraceful people, you should be ashamed of yourselves.Lie 1: Told at signing of tenancy, and reaffirmed a day before moving in: "The broken curtain pole will definitely be fixed"Actual: It hasn't been fixed at all. Still broken and health & safety risk.Lie 2: "The house has been professionally cleaned" (as is required under the terms of the contract)Actual: Oven is filthy - I wouldn't cook food for my worst enemy using it. Stains over carpets. Inventory clerk told us that there was actually no professional clean and it was just somebody hoovering for a bit. There were half-empty wine bottles left by the previous tenant and other empty bottles of things left all over the place.Marsh & parsons response smug and dismissive and maintained that a "professional clean" had been done. Luckily we took photos.You need to sort out these failures or face an official investigation from ALTA.

JayB · 29 April 2019

★★★★★ 1/5

Trustpilot

Con -Men

I would give them a - 10 negative review if I could. They con customers and dont care. They use a tenant referencing agency who give a glowing review which is a pack of lies saying the tenant is in a well paid job, when she is unemployed, a false employee reference, saying that the previous landlord gave a good reference when infact he evicted her. Once she was evicted Marsh and Parsons took no responsibility and fight it with a dubious solicitor.M & P should be SHUT DOWN. Even when the Directors are alerted they dont want to know.

Trevor · 11 October 2022

★★★★★ 5/5

Google

Great service, Harriet was absolutely excellent in helping with letting arrangements and very responsive. Couldn't recommend more!

Logan · 23 December 2023

★★★★★ 5/5

Trustpilot

My experience with Marsh and Parsons property manager

My experience with Marsh and Parsons has been very good. The best property manager I had is Will Whitty: since the beginning of my last tenancy he looked after every single object my previous tenants kept and left in the house, reminded the new tenants all the necessary checks for the house and was so patient when they didn’t answer him. Unfortunately he faced the worst tenants I had, but I have never seen him concerned, even when the missing payments started he wrote me immediately, even before I realised it! Never had someone so fast and efficient. He started the procedure to evict them from my property as soon as I told him and he never wasted time. An example of excellent management!

FEDERICA · 1 November 2024

★★★★★ 5/5

Trustpilot

Bhavini was a an absolute pleasure to…

Bhavini was a an absolute pleasure to deal with.Polite, professional and efficient.Many thanks

Nora · 18 March 2024

★★★★★ 1/5

Trustpilot

Dishonest and spivvy

Marsh & Parsons let a flat for me in 2016 and 'their' tenants terminated in December 2016 and left the UK; I re-let my flat through another agent and the tenancy started in February 2017. One of the Marsh & Parsons tenants contacted me from Sweden in February 2019 to ask as a favour for a copy of the signed electronic version of their former lease held as an office copy by Marsh & Parsons. I obtained it and forwarded it to the former tenant. Within two weeks I received a demand from the Marsh & Parsons credit controller Joshua Albright for fees of almost £8000 for the period from December 2016 to date based on 'evidence' he had that the tenants were still in my flat and were still paying the utility bills! This was complete rubbish and a try-on and I openly copied the correspondence with Marsh & Parsons to the subsequent letting agent as confirmation. My last email from Albright was to demand a copy of the subsequent 2017 lease as 'proof' which he also copied to the subsequent agent - an accusation of dishonesty copied to his competitor which amounts to defamation. I referred the matter to Marsh & Parsons CEO Patrick Littlemore and of course have not heard a peep from either of them since - perhaps they are in financial difficulties and are trying anything to shake out cash....Definitely to be avoided and I trust they won't be around much longer.

Nikko · 3 March 2019

★★★★★ 4/5

Trustpilot

Abdulla Leghari was very helpful and…

Abdulla Leghari was very helpful and proactive. He found the right person when I needed help with an issue.

Francis · 31 October 2023

★★★★★ 1/5

Trustpilot

Avoid this dishonest rotten company like the plague..

Avoid this dishonest company like the plague. They were exposed on Channel 4 a couple of years ago, setting up a dirty cash deal deal with a very dodgy Russian oligarch who wanted to money launder his illegal dirty money with 'no questions asked'.Google 'From Russia With Cash' Channel 4 and the Guardian. The part of the Russian was played by an actor. Channel 4 set up Marsh and Parkson's agent. He fell for the trap and said 'no questions asked', about the origin of the dodgy money. Leslie Marsh is a total disgrace and a thoroughly dishonest man. This company is regularly monitored by the City of London Fraud Police. His chief accountant - Christopher Brand, is and equally dishonest individual. He has made a fortune and purchased flats. One of them is 225 Hollylodge Mansions Oakeshott Avenue N6 6DX He has rented long term to a dysfunctional aggressive woman called Lisa Marie who does not work and spends her day harassing her neighbours. Doing exercises jumping up and down dropping heavy objects and playing African drums.Drumming, dropping heavy objects, riding a large mettalic adult scooter at all hours of the day and night. Even at 4am. Exercising her 6ft 18 stone body dropping heavy objects day and night. Absolutely vile disruptive anti social woman on benefits. She has a child of 7, - Faith who is totally OCD/ADT out of control does triple cartwheels when allowed out due to excess nervous energy, who at the age of seven she does not attend school . Never attended school. Never socialises with other children, does not attend school. Just races back and forth all day and all night and jumping off a ledge on to the floor to make maximum impact and disturb neighbour beside them and below.Never attended one day of school in her life.This hyperactive child isat home no exercise so she spends day and night harassing the neighbours at Hollylodge Mansions.Walls are paper thin in this 100 year old block, without sound proofing disturbing the neighbours. Drops heavy objects. She jumps from a chest of drawers onto the floor to create maximum disturbance for neighbours. We are an elderly couple who have the misfortune to live next door to this dysfunctional family at 225 Hollylodge Mansions. This severly anti social tenant does not work on benefits, is home all day disturbing and harassing her neighbours. When we went to her flat to complained we were screamed at by an aggressive man who appeared to have mental issues or a drug problem. We never went to that door again. This overweight 6ft woman from South Africa exercises daily jumping up and down disturbing her neighbours. She has been cautioned by the local police. She has been investigated and visited by CamdenvChild Welfare of Camden 'Mash' and Merlin, /Social Services more than once, who enquired as to why she is refusing to send her hyper active child to school.This child is completely dysfunctional as is the mother out of control She spends all day when not at school doing all she can to disrupt the peace of this block, throwing heavy objects on the floor, racing back and forth. She is cared for by an elderly man during the summer months. This old man returns the child at 6pm and the mother is never in.This dysfunctional single parent family have been harassing and disturbing their neighbours at Hollylodge Mansions for at least ten years. It's a disgrace this hyper active ADT child does not attend school. The flat is owned by Christopher Brand chief accountant of Marsh and Parsons who was expose for illegal corrupt practises on Channel 4 and in the Guardian. He does nothing to stop this ongoing problem despite police intervention.Brand could not care less and suggests complaints are made to the council despite him being the owner//landlord.Google Channel 4 'From Russian with Cash' you will see the Marsh and Parsons corrupt sales agent telling the corrupt Russian agent that he can sort him out dirty money is ok no questions asked by Marsh and Parsons.'From Russia With Cash' - Channel 4 The Guardian.

Orlando · 15 December 2018

★★★★★ 5/5

Trustpilot

Tor was very efficient renewing the…

Tor was very efficient renewing the lease on my property. Thank you.

Marina · 22 March 2024

★★★★★ 5/5

Trustpilot

Special Thanks

Special Thanks to Geena for efficiency and prompt response to my query.

J · 18 March 2024

★★★★★ 5/5

Trustpilot

Thank you, Will!

These past couple weeks I've had a few issues in my kitchen, a leak & dishwasher breaking. Will handled the back and forth of these fixes quick and easy, allowing for minimal disruption and allowing me to maintain use of my kitchen throughout. The fixes were fast and fixed on site once appointments were scheduled. Thank you, Will & team.

Victoria · 18 March 2024

★★★★★ 5/5

Trustpilot

Geena was great

Geena was great! Very helpful, willing to get information and clarity from both parties.

Karan · 5 February 2024

★★★★★ 5/5

Trustpilot

Jordann was prompt at helping me with…

Jordann was prompt at helping me with my queries and was super helpful. Thank you!

Anou · 12 January 2024

★★★★★ 5/5

Trustpilot

Baran was very easy and clear to talk…

Baran was very easy and clear to talk to and helped solve my request swiftly. He emailed me the summary I requested within 15 minutes of our phone call. Many thanks

Camilla · 30 October 2024

★★★★★ 5/5

Trustpilot

Ellie is very professional and…

Ellie is very professional and efficient at her job and has made my life easier as a landlord.

A · 28 October 2023