Marsh and Parsons London reviews

★★★★★ 5/5

Trustpilot

Rachel and her team at Marsh and Parsons Battersea

Rachel and her team at Marsh and Parsons Battersea were both quick and effective in finding new tenants literally within days of the previous tenancy ending.More than happy to recommend their services. John

Mr · 15 January 2024

★★★★★ 5/5

Trustpilot

Debbie Lewis a lady who really helped…

Debbie Lewis a lady who really helped me. Very polite, responsive, acting on the spot, helpful. Best experience ever and highly recommended

Iwona · 7 October 2026

★★★★★ 1/5

Trustpilot

Avoid at all costs

Never, under any circumstances, rent through Marsh & Parsons. They are an absolute nightmare to deal with.Firstly, they have a shocking habit of losing critical documents. Whether it's your application papers or important lease agreements, they seem to vanish into thin air under their careless watch.And if by some miracle they manage to retain your documents, be prepared to sign the same ones repeatedly. It's as if their staff thrive on asking for signatures ad nauseam without rhyme or reason.Speaking of staff, there's such a high turnover that you'll likely interact with a different agent every time you contact them. This leads to a lack of continuity and a complete absence of clear handover procedures for new staff members, leaving you to constantly re-explain your situation with each communication.Oh, and let's not forget about their uncanny ability to lose personal documents. Your sensitive information is treated with the same carelessness as junk mail, leaving you vulnerable to potential identity theft and privacy breaches.As if their incompetence wasn't enough, they have the audacity to slap you with an unreasonable rent increase of 25%. It's highway robbery disguised as property management.And when you try to hold them accountable for their mistakes, good luck. They take absolutely no responsibility whatsoever. They'll dodge, deflect, and deny any wrongdoing, leaving you stuck in a mess of their making.To add insult to injury, when you request lease documents for your own records, they suddenly become incapable of providing them. It's as if they operate in a parallel universe where basic administrative tasks are beyond their comprehension.In summary, Marsh & Parsons is the epitome of everything wrong with the real estate industry. Save yourself the headache, heartache, and financial strain. Stay far, far away from Marsh & Parsons if you value your sanity and financial well-being.

Mitch · 30 January 2024

★★★★★ 5/5

Trustpilot

Great Experience

I’ve worked with Marsh & Parsons for a number of years and can say nothing but great things about the service being provided. My most recent point of contact, Owain, has been exceptionally helpful with his knowledge and understanding of lettings.

Kimmoy · 29 May 2026

★★★★★ 5/5

Trustpilot

Thank you, Tatiana.

Tatiana Rodrigues has been a great help with figuring out the process of ending my tenancy. She works efficiently, keeping an open line of communication at all times. Thank you, Tatiana!

Rolo · 13 February 2024

★★★★★ 5/5

Trustpilot

Abdullah is an excellent tenancy…

Abdullah is an excellent tenancy manager from a landlord perspective - quickly deals with issues alone if we are not needed and provides several options for remedies when we need to get involved. Very courteous and efficient

Tim · 27 September 2023

★★★★★ 5/5

Trustpilot

Really helpful follow up by Property…

Really helpful follow up by Property Manager - Abdullah​​​​ LeghariAll sorts of little and not so little things from Kitchen doors to leaking radiators - all a weight off my mindA big thank you to Abdullah

Robert · 12 October 2023

★★★★★ 5/5

Trustpilot

Excellent

Excellent - James Cutting at South Ken office knows how to do things. We moved from another well known agent having had very few viewings and no offers over 4 months. James recommended making basic improvements to a dated flat and staging it. We had two offers within two weeks and completed at the asking price. It was worth paying a little more in commission.

IH · 14 October 2024

★★★★★ 5/5

Trustpilot

Phoebe and the letting team.

Phoebe and the other members of the Marsh & Parsons letting team, have been a superb asset and help over the last 10+ years. Through out this period they have kept a watchful eye over my property and looked after my tenants and myself with a cheerful demeanour. When maintenance issues arose, as invariably they do, they promptly attended the property carried out the works required without fuss. Marsh & Parson also ensured that I had high calibre and long standing tenants (to be honest over the many years of using M&Ps services I only actually had two different tenants - a period of around 20+ years). Can highly recommend M&P

Matthew · 10 January 2024

★★★★★ 5/5

Trustpilot

Great experience

Derbhla has been so responsive and amazing to us. Any maintenance issue we have, she responds quickly and always gets in touch with our landlord immediately. Would highly recommend using them to manage your properties.

Customer · 2 November 2023

★★★★★ 5/5

Trustpilot

Debbie has been very helpful and quick…

Debbie has been very helpful and quick in her responses, much appreciated!

Niina · 18 December 2025

★★★★★ 5/5

Trustpilot

Great service from a Tenancy Manager

Recently, the Tenancy Manager Daniel Leung, has worked on a few change of tenancies for my rental property. He has been excellent! Super attentive and efficient, and good attention to details. He has made the process really seamless for my tenants and me. He has been an excellent client facing representative for Marsh & Parsons, and I will continue using them for sure! Thanks again to Daniel Leung/Marsh&Parsons.

Betty · 23 August 2024

★★★★★ 5/5

Trustpilot

Daniel Leung was very very helpful and…

Daniel Leung was very very helpful and did everything possible to help sort out some issues. He was very professional and personable.

Rosie · 19 July 2024

★★★★★ 5/5

Google

Zack from the Earls Court office has excellent communication skills and was a pleasure to work with. He really listened to our needs and simplified the process for us. So professional and patient. Highly recommend.

Caroline · 12 October 2025

★★★★★ 5/5

Trustpilot

Derbhla has been amazing with helping…

Derbhla has been amazing with helping my daughter with her change of occupancy, she ensured everything was done in a timely manner and my daughter is extremely happy!

Edward · 27 March 2024

★★★★★ 5/5

Trustpilot

Edward has been brilliant

Edward has been brilliant. Very efficient and actually picks up the phone and calls! A rarity these days when everything is done via email. Can recommend. Very professional.

Happy · 15 March 2024

★★★★★ 5/5

Trustpilot

Maha Iqbal is highly efficient

Maha Iqbal is highly efficient, hugely resourceful and enormously considerate. She does Marsh & Parsons huge credit and has handled looking after my property with sensitivity and consideration. She's a rare asset.

Frodsham · 20 December 2023

★★★★★ 5/5

Trustpilot

Nara at M&P is awesome

Nara is awesome. She was always really helpful and dealt with any queries promptly. She showed real professionalism and was very pleasant to deal with. Thanks Nara !

Dan · 14 March 2024

★★★★★ 5/5

Trustpilot

Daniel has been excellent in our…

Daniel has been excellent in our transfer of tenancy process which was complex and all went smoothly. Thank you Daniel

NBc · 6 August 2024

★★★★★ 5/5

Trustpilot

Weronika Lajborek

Weronika Lajborek - In the absence of our tenancy manager Weronika dealt with my many queries calmly, swiftly and ultimately correctly. Unfortunately there had been an error in the apportionment of rent between tenancies however Weronika took the time to understand the situation, consult her accounting team and ultimately resolve the matter in a very short space of time. She also took the time to provide a full explanation via an email detailing the sums due back to myself from the tenancy crossover. I would rate my experience of dealing with Weronika very highly and I wish her well in her career.

AM · 14 December 2023

★★★★★ 5/5

Trustpilot

Excellent

Daniel was excellent helping to sort our situation in a short time-frame - easy to contact, always helpful and very efficient. Thanks for all your help!

Lucy · 17 April 2024

★★★★★ 5/5

Google

I recently relocated to Earls Court and Frankey couldn’t have been any more professional and attentive throughout the entire process. I would highly recommend and hope to work with her again in the future!

Alexander · 12 October 2025

★★★★★ 4/5

Trustpilot

Marsh & Parsons

Marsh & Parsons is a responsive estate agent in particular Abdullah Leghari has been an incredibly helpful Property Manager during my time at one of the properties he managed! I would recommend him!

Abisola · 13 November 2023

★★★★★ 1/5

Trustpilot

How are this company still running?!

Terrible service! Tenants were given their full deposit back without permission from the landlord and before the flat was checked after their move. We have had to clear all the broken furniture they left, pay an electrician to rewire the flat after they tried to rewire it themselves(?!), replace broken door handles and sockets and it needed a deep clean as the place was so filthy! Marsh and Parson would be better saving the money they pay to advertise on the tube and using it to better their service for both landlords and tenants!

Michelle · 12 July 2022